Good luck getting through to the service department! I went in person and was told my vehicle was not under warranty which it is, hence I drove 45 minutes to get there just to be told no. Been calling, leaving messages and emails to show proof of warranty and no response or call back. read more

Do not take your car to get serviced at Mistlin Honda! For starters, they do no do their job right and will also damage your vehicle and not own up to it. I took my car to get an oil change, tire rotation, and a tire inspection. Only to find out they did not actually inspect the tires and also damaged my rim. When I got home I noticed there was still a nail in my tire and that my rim had been damaged. I spoke to the manager, Jason, who was completely rude and did not want to help fix a mistake they made. I demanded that both my wheel and tire be replaced since I do have tire and wheel protection plus the damage was caused by them. He told me that I have to show proof that the vehicle was damaged on their lot and said that I should've taken pictures of the car before I took it in. He also said he was going to look through the camera footage and get back to me, but never did. I had to call back the next day to get ahold of him and he said that the footage "only shows the car being pulled into the shop" and refused to show me the footage. The next day I took my car back to get the tire replaced and the manager Jason still tried to belittle me and deny that the damage had been cause by them. After everything he tried to make it seem like everything was okay. Even after I confronted him for being rude, he stated that I have to understand that "it's just business." To top it all off they still failed to check the tire pressure and left the tire super low. read more

Mel and Jason were very knowledgeable and helpful. Easy to work with and kept me continuously updated. I had a very frustrating rattle in my car and they were able to locate it and resolve the issue. Best service I've ever received at a dealership. read more

Bottom line bad communication with the customer that to me is bad customer service . The diagnostic was done very early in the day I saw the car go in and out . then my car got parked and forgotten! that they had a customer waiting for a response. and I wasn't notified until four hours later while I was waiting with my kids in the waiting room. And after four hours is when I was told that I needed to order part. read more

Have been looking at the civic type R for a couple of years now at different dealerships throughout northern calfornia. And because its a highly sought after car. Dealeers have. been marking up the car 10-12k over msrp even though its been out for three years. LIving in the southbay where everthing is overpriced. I figured I would try the Stockton honda dealrship figuring I could find a smaller markup being that it was outside the Bay Area. Wrong. $11,995 above msrp. Starting to lose hope I just happend to see that Mistlin had the color I wanted so I thought I would put a feeler out on what their asking price was. Not holding a lot hope. I was shocked to hear that the dealrshjip does not bleive in dealre markuos. I had Robert who was the saleman repeat that to me like 3 times. Because I didnt believe him. Long story short. I got my car. Buying process was a breeze and everyone there was courteous and professional. Finding a dealership that isnt looking for every oppurtunity to clean out your bank account anyway they can is unfortunately a rarity. And Mistlin is a diamond in the rough. Anyone lookin to get a fair price on a car especially a Type R.. This is the place! read more

Mistlin Honda - Car Dealers Near Me - Modesto, California

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We want to say Thank you to Micah for an amazing shopping experience for our new CRV. Micah, Abe and Hunter were very personable and professional. Thank you to all of you for a wonderful feeling when we left with our new vehicle. Ronn and Peggy read more

I just wanted to take a minute to rate my recent experience at Honda. I would like to give a high praise to my salesman, Tomas Perez. He provided exceptional customer service .His approach is quite relaxed and there was no pressure from him at all. Very professional and knowledgeable! Would recommend to everyone! read more

Mistlin Honda - Car Dealers Near Me - Modesto, California

Where do I begin with this review. I have been a customer at this dealer ship for over 10 years now. I have bought and paid four 4 different vehicles from them over the course of those years. I have also had these cars serviced by their service department. With that being said, I do not think I will ever be coming back to this service department. I cannot stress this enough. Through my experience, EVERY SINGLE time I have taken a vehicle here for something as simple as a oil change, they end up taking at minimum one and a half to two hours and up charge me at least another $30-$80 for miscellaneous things on top of the oil change. The most recent example I have if this was yesterday. I took my 2018 4dr civic to get a minder B 1237 service. They quoted me $480. Once they started working on my car they they guy (Samuel) tried to charge me an extra $1000 on top of my already quoted price. When I asked him what he wanted the extra money for he told me it was because I needed a set of new brakes because they were down to 2mm and 4 new tires. So about $1500 in total. When I asked Samuel why I needed needed new brakes because I had just checked them less than 3000 miles ago and they were at 6mm. All the sudden Samuel didn't have an answer and came to the conclusion that I don't need them right now after all. When it came time to pay for the service, Samuel was nowhere to be found even though I had asked to speak with him regarding the services that were done to my vehicle. On top of that the representatives at the service desk would not even allow me to review the service report until after I had already paid. I don't know about you but as a customer I expect proper service when I go to a Honda dealership. I expect to be treated as a regular customer. But unfortunately Mistlin Honda seems to try and overcharge their customers for services or miscellaneous things they don't need. Since this has happened to me several different times at this same location I'm starting to believe at this point that they are doing this because I am female and they think that I wouldn't know the difference. After being their customer for so long and buying four different cars from them you would think that they would treat their customers better Please never take your car to their service department, it simply is not worth your time or money. read more

So I'm here for a recall in Modesto I live in Tracy but came here upon their word of rental for me. Great WRONG so I have to put out money for hertz insurance than I don't have a debit card I am now stuck here and have already lost $$ because I was unable to meet with client . Honda needs to fully explain all this prior to the customer arriving . read more

Our Honda is out of warranty so we took somewhere else first, they were actually more expensive than the dealership. Wasn't happy with their lack of attention to customers when coming in the service door. No greeting or even an acknowledgment that someone, or multiple people, had walked in and were waiting for help. read more

I took my 2016 Honda civic to get a/c fixed there and Martin at the service desk was very helpful to me.got my car diagnosed and repaired at minimal cost to me through warranty I purchased elsewhere wich he took care of very well . Let's face it car repair through dealerships can sometimes be expensive but the service team at Honda did a great job getting me on the road without a financial hit. Thx read more

Bob is a horrible communicator and does not understand the concept of customer service. He talked down to me and was very condescending and dismissive. I don't know if it's because I look young or because I brought up my experience from another Honda dealer, but he ASSUMED I don't know what I'm talking about and proceeded to inform me that he "knew what he was talking about." Bob, your ego is showing and it's ugly. Everyone, do yourself a favor: save your time, feelings, and especially money by going to another Honda dealer that will do things properly, timely, and RESPECTFULLY. I've been to dealers (Honda and otherwise) all across California and this is by far the worst service, experience, and treatment of all. If I could, I'd give zero stars. Will not be returning and y'all shouldn't either. read more

3 hrs wait for an oil change I was car number 12 on a Saturday. sad something needs to change read more

I had such an awesome experience... Tomas Perez is always our go to guy when purchasing a Honda. The whole staff is amazing , very welcoming and accommodating. Tomas is very personable and caters to his guest, he goes above and beyond to meet your needs with absolutely no pressure to purchase. His main goal is to make sure all his guest leaves satisfied and that's exactly how I left again with a brand new beautiful honda .. oh and Hunter was also amazing he helped me figure out the new features in my new car... If your looking to purchase a new Honda go pay a visit to Tomas I 100% guarantee you will always leave satisfied... read more

July 2022 - Again I want to say we love Mistlin Honda. Recently they fixed a leak in our Odyssey van, there was a lot of work to be done, and a few leaks, always honest and dependable. Excellent work. We always deal with Fernando Lanfranco and he is great. Thank you!!!! read more

I only purchase Hondas and have for the last twenty years. After my car was recently totaled I contacted the online sales department. I understand that new cars are challenging to purchase but the sales person told me since I was out of the area they could not allow me to negotiate for a car. It's sad that they have to lie to keep their stock. It's heart breaking and just unprofessional service. I expect more from Honda. They also told me that due to limited stock they could not honor the $750 Honda Loyalty program. Please remove these adds from your online stock and offers. That's just false advertisement. The online sales person told me that they can't offer me any pricing due to my location. I will take my business to Stockton Honda now. read more

We came to Mistlin Honda to look into getting a new vehicle since our lease is up in May, we were referred to speak to Tomas Perez my multiple people. We walked into Honda unsure what would happen as our options were limited due to mileage oveon our current lease. Tomas took the time to sit with us explain what would be the best option for us, he went above and beyond for us and got us an awesome deal and we walked out with a brand new beautiful 2020 Honda Accord! Thanks Tomas and everyone at Mistlin Honda who gave us an awesome deal and took the time to work with us!! read more

Mistlin Honda - Tomas' info! - Car Dealers Near Me - Modesto, California

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I took my car in for an oil change I was processed in quickly with an appointment. While we were waiting Fernando came and told us we needed brakes. I hemmed and hawed at the cost. He gave me a great deal. When I got there Tuesday to drop my car off he was aware I had to be at work and got me processed in quickly. I used to go to firestone but the dealership is much better and quicker. I feel like they value my time. If you go to express oil change talk to Fernando he's great! Thanks Fernando we'll be back! read more

I just want to give a big thanks to Tomas Perez! He went above and beyond my expectations for purchasing a car! I went in to look for a car because my older car didn't pass smog so it was time to invest in a reliable car. I knew it was going to be tough for me to walk away with a car because I am a 20 year old first time buyer! Tomas made it possible for me to purchase a car! It was a long but worth it wait!!! He was very professional and did his best to secure me a great deal! Thank you Tomas!! read more

Took my 2018 Civic with 35,000 miles in due to the cvt making a whining noise. First they claim to not hear it until I ride with a tech. The tech told me that sound should not be happening and we return to the dealership. The service consultant told me I would have to pay for a transmission flush and proceeds to lie claiming that I need to flush the transmission every 30,000 miles. I told him that it's not correct according to Honda. He continued to tell me that they would not do anything until I paid for a flush. I strongly suggest for everyone to find somewhere else to go, but if you do use them be sure to do your homework so they don't sell youa service you don't need. UPDATE: I took my Civic to Livermore Honda, they didn't try to make me pay for a flush. They did what Mistlin failed to do and looked into the problem. Transmission is beyond repair, Livermore Honda already had the repair approved and ordered a new transmission. My original review stands, Mistlin Honda service department will try to screw you over rather than doing a proper job. read more

I brought my van in due to a battery issue. A brand new battery that was installed by Visalia Honda in July already went bad. I had to bring in my van to get the battery issue fixed. I would not have gone all the way to Mistlin but I thought I had a warranty. One issue with Honda is they want the whole vehicle in order to fix a battery issue. To me I think that is dumb. What happens if you can't get the vehicle there for a small issue like a battery. So I jumpstart my van and took it to Honda. The Hispanic gentleman with the Oakley glasses was busy with customers but he was knocking the line down fast. Great job for sure. Sorry I didn't get his name. The technician came out and boom it was a battery. Come to find out, my battery warranty based on the proration was basically done. The Hispanic gentleman recommendation was a new battery in order to get a better warranty. Makes sense. If I knew my warranty was basically up, I would have went to oriellys or autozone since it is closer to home. Mistlin is 30 minutes away on a good day. Either way, I ended up having Honda change the battery since I was here. The good thing was Honda was actually cheaper than oriellys by twenty bucks and Honda installed the battery. Even though they were busy, I was quoted an hour wait. While I waited, I enjoyed their coffee bar. They have all the drinks From mochas to plain old coffee. I actually waited exactly one hour and they were done. In the end, I was satisfied. Thank you Mistlin. read more

Love my Honda though I didn't buy it through Mistlin. Their service department is unprofessional and the response and wait to for customer to be acknowledged needs improvement. The service tech at the first front desk I worked with was completely rude and dry. It's unfortunate. I prefer the Bay Area Honda dealerships. read more

Waiting for more than 3 hours for an oil change. Followed up twice and never came back. People later than me have come and gone and I was still there in their waiting area until no one was left. My advisor Martin Oseguera was not helpful at all. When I checked my car, it was still in the parking lot waiting to be put in. So I just asked for my keys and left without them completing my EXPRESS service. There is no EXpress in that at all. So pissed. Rick D read more

I have had another odd experience. I believe the issue is the company has not integrated their computer systems and this impacts customer service. There is no clear direction ahead of time where to check in when one brings their car in for service that includes something more than an oil change. Woe betide any customer who has to stand, quietly, in the service area waiting for someone to be free to assist them because if you are in the wrong spot you get to walk over to another area and wait THERE for someone to assist you. The best part? When the person giving rides for their shuttle service followed ME over to the 'correct' service bay to help out - because there was only ONE GUY THERE and he was on the phone....and that man made the mistake of asking where the other employee was; the answer? "over in the back talking with the guys". Get it TOGETHER MISTLIN HONDA read more

Rude customer service. Took my car to a mechanic and he printed out two pages of information on what repair needed to be done but he told me only Honda could repair it. I called Honda to explain and when I told them I didn't want to have them run another diagnostic for $150, I was immediately talked down to and treated with attitude. I'm sorry but I already paid $60 for that elsewhere, I'm not paying $210 to just find out what needs to be repaired in a pandemic. It's a simple repair but they kept transferring me between departments and each time I was transferred to this woman, she was extremely rude and impatient when I was asking her questions and she said I didn't properly explain to the parts department on what I needed. I finally hung up and decided to go to Merced. So to that woman, I hope you have a better day. My day was rough too with a newborn but it's not an excuse to be rude to someone who needs help and is just asking questions. Be kind and do better. UPDATE: took my van to Merced Honda and they immediately got me in and made the repair within an hour. Understood what I needed done and listened instead of just getting upset and thinking I didn't know what I was talking about. No pressure from them to have them do their own diagnostics because it wasn't needed :) read more

Updated: *I wrote my original 3 Star review today while waiting for my car. I had been told 1hr 45min for the oil change. After 2 1/2 hrs I asked them what's up. They hadn't even started it. The guy said they'd get started on it right away. I said not unless you plan on doing it for free. He hesitated and I said give me my keys. Changed to 1 Star! I like taking my car to the dealership for service. But dang, this place has the slowest Express Oil change I've ever seen. There was no line at all when I got there. I take my other cars to some of the other corresponding dealerships and an oil change is an hour. Triple that amount for Mistlin. read more

0 stars. Worst dealership ever. Service department always behind line or not! Beready to wait few hours. Avoid the BS, go to Merced or Dublin. read more

Absolutely top-notch sales team! Us Consumers are (rightly) sketchy of car dealerships, but Mistlin was courteous, didn't rush me, or treat me like 'just a $'. They worked with me, they were transparent with the car, and (arguably, most importantly) with the sales numbers. Alex Walker is true, straight-to-the-point, friendly, personable, and with work with you. And Tyler in Finance knows. his. stuff. I actually had FUN buying a car! read more

Thomas was amazing ! Fast and great to work with. He knew exactly what I wanted and I couldn't be happier. Thank you Thomas Perez

It's all fantastic when you. It a car, they promise you they are available with express service for issues but when you have a tire with low air on it they want you to wait 3 hours and don't offer appts. This happened to me just now. No wait time but just not a priority since they weren't making money on the service of my 2 month old car. Ridiculous read more

Took my 2000 accord in because I was having trouble starting it. Sam G diagnosed the problem and had a new starter in it for me the next day! Did not even have to rent a car! I have been a customer for over 23 years and I am always amazed at how honest and efficient this dealership is! I always deal with Sam because he treats me and my family like his own! I would never go anywhere else. read more

I had the best experience with my salesperson Tomas Perez! He didn't pressure me at all, or try to push a sale upon me. His communication was amazing! Would definitely recommend him if you're looking to buy or just to test drive! read more

Express oil change what a joke. They close at 4 pm on Saturday . When you go in at 3:30 they say they take their last car at 3 pm and are done for the day . When you go in at 3 pm they say they take their last car at 2:30 and are done for the day. Today I went before 1:30 and a very unprofessional service rep told me that they are done for the day and took their last car at 1 pm .He said his manager told him not to take any cars after 1pm, even though when I called to ask they said they accept cars up until 1:30 on Saturday. So they are saying they close at 4 pm but not accepting cars after 1 pm . What a joke read more

Micah from Mistlin Honda was so awesome to help me through the finance process over the phone and got me into my car once it arrived at their lot. The whole process was so smooth and he did get great job! Thank you again for helping me out! Most definitely recommend going with Micah for helping you pick out a new/used car. read more

Great experience at Mistlin Honda. Worked with Henry Rodriguez & Tomas Perez in the Costco/Internet sales department. No high pressure. Came in test drove, got a price. Went home to sleep on it and came back next day and purchase process took a little over an hour. Would definitely go back read more

I recently bought a truck there. The sales people appeared to be respectful and honest. But when we had negotiated on prices they kept writing things on slips, that looked like simple tables were made on Word. Finally, I go to the finance person and he tells me to start signing. I said I wanted to see the numbers on the contract first. He then says you should have done that already, but I stated we talked about the numbers on a simple sheet not the contract. He gets irritated and says he'll rip up the contract if I don't sign. So I say you can, but I can also leave. I should have left. But I found some discrepancies the biggest of which I thought was the APR, which was not what was advertised. He gets really irritated sends me out telling and tells me he'll work on it. The manager comes out apologizes; I was also told a new finance person would be helping me out. I looked over the contract to where the APR was and I saw it was fixed. Unfortunately, I trusted that they were honest people and gave them the benefit of the doubt that previous man was just a rude person. I failed to see that they had raised the total amount of the final price. Please be careful dealing with this Honda dealership, if possible, go else where. read more

I bought parts for my car from Mistlin Honda and had follow up things that I needed. I've been calling the parts department for two weeks straight and left at least 3 to 4 messages and still no response. Customer service is horrible. Will not be shopping here anymore. read more

super impressed with fast service, i ran into the hole on the road and something got lose making not pleasant noises, i stopped at dealership for help and they fixed it literally under 5 minutes! thanks guys! read more

Been touring throughout the U.S. and was driving from Los Angeles to Walnut Creek, Ca. in my 2012 Odyssey. About an hour south of Modesto on I-5 my engine light came on and began to blink. Luckily there was a gas station at the next exit so I pulled over. I called the Walnut Creek Honda which my family uses to explain what happened and to find out if I could drive the car another 2 hours. They recommended not to further damage the engine and gave me the number to MISTLIN. After calling a tow truck and arriving 5 minutes before closing, Randy was there for my rescue. He told me they had almost a two week waiting period for repairs and I explained I was from Florida and traveling. He treated my repair as an emergency (which it was) and fixed the car the following day. Such great service I highly recommend! Thank you again Randy. read more

We have come here many times to service our CRV and came today to look at new CRVs in preparation for our lease ending to figure out what our trade in options are. The staff here is disinterested to put it mildly. Even if we are the only people on the lot, we always get treated as if they have something better to do rather than help us decide which car of theirs to lease or purchase. Jerks. Step up your game or you are going to lose your clientele. Our coworkers and friends have similar complaints. Word of mouth will kill your business. UPDATE We went to the Honda dealership is Tracy and they were the epitome of professionalism and we got all the answers we were looking for. It's worth the extra 30 minute drive from home. read more