I am happy that Mitchell's was really able to repair my 2003 S-type Jaguar. I'm aware that it's a challenge to get parts and find someone who knows how and is willing to repair this kind of car. Mitchell's is able to meet these challenges. The staff is an absolute pleasure to deal with. Johnny has always made himself available, explaining things thoroughly, April is also gracious and professional and the owner, Marc, was a pleasure to meet. It's a relief to know that they truly stand behind their work. All around good energy! read more

Bait and switch tactics. Ian quotes a price over the phone that seems reasonable and then calls back and increases the price. He will call back after giving the initial price and says "he forgot to include..." and adds a lot more to the estimate. He does not provide a written estimate and only provides pricing over the phone. By NOT providing a comprehensive written estimate he can continue to add on things that "he forgot" and continue to soak you. I decided to take my vehicle somewhere else to have the work done and he charged me $220 for a diagnostic but the paperwork you provided me says you only checked the battery, what a joke. Stay clear of this very questionable shop. read more

The most knowledgeable, ethical, and authentic shop I've ever had the pleasure of working with. Ian quickly reviewed a video I sent of an issue that the dealership was trying to blow out of proportion and advised me on the best course of action. He sent me very detailed responses to review with the dealership and provided me with the contact information for the federal agency that also protects consumers. I will 100% go back if any repairs are required as I know Mitchell's will give me a fair estimate taking the path of least resistance instead of highest cost read more

I have been coming to Glenn and Ian for a few years now. They are one of the few places in the area that service Jaguars with OEM parts. Always way cheaper than the dealership, and they have never pressured me to make any repairs that were unnecessary or extra. read more

Disappointed. My wife has an LR4. We don't mind paying a little extra for the right expertise and customer service. We got neither. Our bill ended up being $3,300 yet 2 weeks later the car still has the original oil leak, there's bolts missing off the manifold, and now a coolant leak (same issue I read from other reviews) I wish they would've been upfront and provided more info during the assessment instead of dragging on bigger issues, some of which seem very strange, as they sprung shortly after the car left the shop. Went back for an inspection, and upon further questioning and pointing out the loose (now missing) bolts the guy dismissed her angrily from the auto shop. I got him over the phone and he straight up wanted me to go and fight. Classy. Not trustworthy. Would not recommend. read more

My go to place for any service on my Jag. These guys (Ian and Glenn) are the best. Have been with them for many years. Always spot on with proper diagnosis and competitive pricing. Try them and see for yourself. read more

Ian, Glen & team were wonderful to work with. I needed a leak fixed my vintage jaguar and they did great work. Ian also was very kind to exchange several emails prior to the work being done to get more information. Best place in LA to take your Brittish classic! read more

I had a tire pressure sensor fault on my 2006 Jaguar XJ8, Ian did ID which tire sensor is faulty and advised me of what to do, since he doesn't work on tires. I did follow his instructions and the problem was resolved the same day by replacing that exact faulty sensor. he just got a new happy client. Go there with confident you will be happy you did. Essam read more

Mitchell's British Automotive - Auto Repair Near Me - Culver City, California

I purchased a 2016 Range Rover Sport from Carmax last year and got referred to Mitchell's British Automotive by another mechanic I've used for years, as they don't work on British cars. The owner, Ian, was very helpful and courteous and got me in the next day for an oil change and front brake pad replacement. My car was ready the next morning and brakes feel great. Pricing is very fair, and with how complex these vehicles are, you should be taking your Land Rover or Jaguar to someone like Ian who has been working on them for 40+ years! read more

Mitchell's British Automotive - Auto Repair Near Me - Culver City, California

They fixed up my Jaguar XJS to a treat. It had multiple issues, and the staff knew Jags well. Very friendly, professional staff. I'll be back to get the car serviced regularly read more

Mitchell's British Automotive - Auto Repair Near Me - Culver City, California

These guys are are super knowledgeable and will guide you in the right direction. I highly recommend them. read more

Mitchell's British Automotive - Amazing work - Auto Repair Near Me - Culver City, California

Mitchell's! Hands down the best Range Rover / Land Rover specialist on the west side. Took my vehicle here many times while working at an office down the street for a few years. They out smarted & bested dealer quotes on any services I needed at the time. I've recommended their services to every Land Rover & jaguar owners I know. Expertise, honesty, quality, price. What more do you want in a vehicle service? Get in. Get out. With more $ in your wallet. You won't be disappointed. Bonus: Mitchell & staff are very friendly & incredibly knowledgeable! read more

I never leave without a smile. Professional and honest which isn't always easy to find these days highly recommend thanks, Gents.

Ian and Glen are great to work with and way more timely then the dealership. Ive been very happy with the service my 2016 range rover is receiving there and will so far continue taking my suv there instead of waiting weeks at the dealership. read more

Mitchell's British Automotive - Enjoy our roadtrips and feel like my car is safe to drive long distances. - Auto Repair Near Me - Culver City, California

Scammers beware. The first Jaguar I owned, I trusted these guess. Ian makes you feel like he's willing to give you a better deal than the dealership. I get my car serviced ... 30 minutes after picking up I have a coolant problem. I pay lots to get it repaired. I trust and move on. Fast forward 3 yrs later. New Jag. Go get an oil change but this time I have my husband take it in bc I feel these guys deal with mean better. He picks up... and 30 min later, a coolant problem. Wow same issue, 2 different cars. Sounds like a scam to me. I read the review and wouldn't ya know it ... same complaint. read more

This place is incredible!! I'm never going to the dealership again. Theses guys know Jags and LandRovers like no one else and more importantly they're honest, which is a far cry from what you get at a dealership. Honestly, they've saved me a fortune in repairs. My XF Supercharged was on it's way to the junkyard and instead I'll be driving it for many more years to come. I can't stress enough the difference between going to a dealership and paying an arm and a leg for people with basic knowledge, or bringing it to Mitchell's and letting people with 30 years of experience tell you what you need to do .. AND ONLY WHAT YOU NEED TO DO. I never write reviews but theses guys are the best and I've been coming back to them ever since. read more

awesome, fast, honest, reliable. had an annual tuneup required for car that would have cost $1k+ at Land Rover and handled for a fraction of that. read more

Glen and the guys at Mitchell's British Automotive is great. They are always open to answering my questions and trying to work me into their schedule, no matter how tight it is. I do like taking it to them, they make it much more pleasant to work with them as they are professionals to the core. read more

Mitchell' British Automotive took care of our 2005 SuperV8 Jag for ten years when we lived in Los Angeles. They are extremely knowledgeable and do excellent work. Not cheap in price but the provide dependable results and they do not make up repairs like other shops. A few years after we moved from California to Virginia the local foreign car repair businesses could not figure out a problem that we had with the Jaguar. I called Mitchells and they diagnosed it properly over the phone. We highly recommend Mitchell' s for servicing your British vehicles. read more

Excellent service. The moment I walked in, the owner was offering me ways to save money! I bought a 2003 XK8... knew it needed work and knew it would be expensive. Not only wasn't as much as I thought, but it was clear these guys cared for my car. Honestly, some of the negative reviews had me nervous. But, you have to understand, these are people who know every inch of Jags and Rovers... and when you come in thinking you know more than the expert, don't expect 5 Star treatment. Let them do what they do and you'll be just fine. Highly satisfied and a customer until I'm no longer a Jag owner. And btw, with the fix, my Kitty is running magnificently. Creamy, dreamy, silky ass car! I Love my XK8. Btw, you can keep up with her on her own FB page, Silvya J! read more

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I purchased a used 2017 Jaguar and needed service. I checked Yelp and Mitchell's British Automotive caught my attention. I like that fact that he responded and thanked his reviewers which shows he pays attention to detail. I got my car serviced today, the price was great for the work that was done. I will never let anyone else service my car because they did a great job. I notice the difference in performance once I got on the street. Everyone was pleasant and cordial. I'm a woman and don't know much about cars, but he took the time to educate me on my car and I appreciate that. Thank you so much for great service! read more

I could not recommend Ian and his team highly enough. They've been looking after me at the drop off a hat for over a year now. AAMCO transmission in Santa Monica repaired my transmission under my extended warranty but Mitchell's discovered that they totally destroyed other parts in the process. They denied it all but Ian jumped in head first to defend me and fight to get me the repairs. The battle isn't over yet but Mitchell's has been fantastic and have gone to extreme lengths to make sure my ride is taken care of. Thanks guys. read more

Excellent experience. Took my 1990 Jaguar XJS V12 that had alternator issues, and a power draw. These guys were able to get the job done quickly and properly at competitive price. I was very impressed to see all the awards they have been awarded by Jaguar on their wall and knew I had taken my car to the right place. I will definitely be taking my car there for future repairs and maintenance. Thank you for a top notch job guys. read more

I can't explain just how relieved I am to have found this mechanic shop. I recently acquired a 1989 Jaguar and could not find anyone who knew much about the car nor could they find parts for it. I contacted Mitchell's via Yelp and was given a quote and Ian explained to me what brand parts he would be using and why. I took the car in on Monday and it was delivered back to me on Tuesday morning! They replaced my front and rear shocks and repaired a sticky door handle which Ian explained was common in the year & model I have. I appreciate their knowledge of the cars and their professionalism. read more

Mitchell's British Automotive - 1989 Jaguar XJ6 - Auto Repair Near Me - Culver City, California

Really impressed with these guys. I described my Defender's suspension problem over the phone and they took me in the next day. Expecting to hear that it needed some expensive repair, I was happy to discover that it only needed adjustment and tightening of the axle and arm bolts. I've had some bad repair experiences lately and it's good to know there are shops who are honest and prompt. I would definitely go back to Mitchell's. read more

I had a 2020 Range Rover Velar that I was getting serviced at S.M. Range Rover. They were trying to charge me a ridiculous amount of money for oil changes. I decided to bring it in to Mitchell's. The service was reasonably priced, efficient and professional. Over the course of time I owned the car it was in the shop at Range Rover for months and months. They "discovered" that there were metal shavings in the oil. They demanded I pay for an expensive oil change with them before they did any additional work on the vehicle. I refused. I brought it in to Ian and he did the oil change (right on schedule per the warranty) and was able to see that there were metal shavings in the oil. He told me I needed a new engine as it was only a matter of time before it failed. I took it back to Range Rover S.M. where they claimed they had to run tests on my oil (funny they were never able to produce any tests). Then they ran out my warranty and wanted me to buy a new engine from them. Thanks to Ian, I was able to navigate this process and avoid getting taken advantage of by those scammers at Range Rover S.M. I filed a buy back case with Range Rover N.A. and they agreed to buy back the vehicle. I cannot thank Ian enough for all the assistance in dealing with these engine issues with my Rover. This is how most people should do business. Excellent customer service! I highly recommend this place! read more

THE MOST DISHONEST BUSINESS I HAVE EVER ENCOUNTERED. CAVEAT EMPTOR - "Buyer Beware!" So I decided to take my 2014 Range Rover to get the oil changed. I opted to take it to Mitchell's because my car only had 17K miles and thought i would save a few dollars because I didn't think it needed a full service from the dealership. I knew from a recent service from the dealership for a different matter that I would need to replace my brake pads soon, so I asked the owner if he'd take a look and give me an estimate. I got a call a couple of hours later informing me that my car was ready but that he wouldn't let me take it off the lot because there were no pads left on all of my front and rear brakes and it was metal on metal. He also stated that "I can't let you take your car off the lot and I'll have to call the police if you try to because I'm concerned about the safety of others and will advise the police that your vehicle is unsafe to drive." He added that he could get the necessary parts and replace all my pads and rotors for me. I advised him that I'm an attorney and that he can call the police department if he wanted to and immediately called a tow company to be on standby to tow my vehicle to the dealership. I also called my service rep at the dealership and was advised that the sensors on my brakes could be malfunctioning but if I don't hear squeaking or grinding noises, and the steering wheel doesn't shake when I'm braking that it should be fine. Mitchell's quoted me $2500 for new brakes and rotors. The dealership quoted me $2445. Armed with all the information that I needed, I went down to speak to the owner. He kept on telling me that he didn't want to be liable if I got into an accident because I "had no brakes." I asked if I could record him on video and advised him that he could do the same so that he could save himself from any liability. I also added that I would be towing my car to the dealership and that I would sue for fraud if he was lying. That made him quickly change his tone and denied my request to videotape our conversation and just kept asking me how I wanted to pay. Why such a quick change in tone? I thought you were trying to protect the public from letting me drive an unsafe vehicle on public roads? He didn't even insist that I have my car towed even though I told him that I had one on standby. That's probably because I added that if he was lying and I towed my car unnecessarily, I would sue for damages. Well, I continued to drive my car for 2 more days before I dropped it off at the dealership. I advised my service rep of what Mitchell's stated and to check my rotors. Well, my intuition was correct. The dealership said that my rotors were fine and only replaced the front and rear brakes. I doubt that the dealership would not have changed the rotors if it was needed and make more money in the process. In the end, I saved over $1300 by not falling for the scam that Mitchell's tried to pull. I have all the documentation and will be contacting every agency I can to file complaints about this dishonest operation. Even though they have a 4 star rating, read through the other reviews about all the people complaining about the dishonest practices this business regularly conducts. There's one review where the victim sued and won in court. Of course the owner has repeatedly tried to shift the blame on his customers, but being an attorney, I know judges are not stupid. For the judge to have awarded judgment to the customer, there must have been clear evidence of fraud. If the owner is willing to lie to the extent that he did to make extra profit, how can I trust that he used the proper oil that is required for my supercharged engine? If he's willing to cheat people like he does, I wouldn't put it past him to use the cheapest parts and lie about it. I'm not sure about all the positive reviews but I encourage you to read all the negative reviews and be cautious about taking your car to this con artist. read more

Mitchell's British Automotive - Auto Repair Near Me - Culver City, California

Car: 1998 Jaguar xj8, 4.0L I've sent an email asking for a quote to perform a motor oil + filter change & fuel filter change. Also, the automatic door lock on the rear right door did not work anymore. I purchased a used door lock actuator a while ago online and I was not sure if this part even works. Within 24hrs. Ian responded per email with a full quote as inquired. Also, he'll take care about the actuator. I decided to drop off my JAG at Mitchell's British Automotive. I arrived Thursday late afternoon and met Glenn who knew exactly about the communication between me & Ian and the things I wanted them to work on my car. As I was not sure if the used door lock actuator works, they offered to test it first before installing it. Glenn did let me know the car should be ready for pick up by Friday Midday. Friday morning ~ 9.30am, they called me to let me know that the actuator works and everything looks good. ~ 11.00am they called again to let me know my JAG is ready for pick up. Pick up: Matt explained all the things they did on my car, also walked me through the safety check they did. We also talked about some typical JAG related things I always should have an eye on. I paid and left Mitchell's British Automotive with a smile in my face and as a happy customer. I'll be a returning customer for sure! read more

Great customer service and excellent work!!! Ian and Glenn took the time to explain all the options I had that would take care of steering issue on my 2006 Range Rover. They had it repaired in a few hours as they said they would. No stress and no sale pitches, just honest and informative information to deal with the matter. Thank you very much!!! Will definitely be back, hopefully not soon, however;-), If you have a Land Rover you want taken care of take it to Mitchel's. You won't be disappointed. read more

Mitchell's British Automotive - Auto Repair Near Me - Culver City, California

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​I went to Mitchell's with high hopes and they couldn't have been more thoroughly dashed. My car died and they had it for several days. They determined that my gas gauge was faulty and the solution was to simply never let the car get close to empty again. I explained that I had JUST put some gas in (though admittedly​ not much because I was in rush) but took Ian at his word. A week later the car died again only to be started by a jump start, which makes no sense if the issue was that the car was low on gas. Again I took it in and again Ian said to not let gas get below ​half a tank. This struck me as a very odd solution but as it cost me nothing I figured, "What the heck." He said the car was safe to drive. Then two days ago with the gas tank at 3/4 filled the car died going 65 mph on the freeway. This was obviously dangerous and nearly caused an accident. I then brought the car to my previous dealership and they diagnosed the problem as a faulty fuel pump. Upset but still calm called Ian who couldn't have been ruder and took zero responsibility for his inability to solve the problem. He hyper-focused on "putting in a fuel pump that wasn't necessary." I told him that I'm no technician and time will tell if that solution will work. I also calmly told him that wasn't the issue. That the issue was that failing to properly solve the problem was both dangerous and bad service. Unable to take responsibility he hung on me. I've owned cars for over thirty years and never been treated worse. Bottom line, when given two opportunities to properly diagnose and fix my car he failed to do so, he put my life in danger and was rude on top of all that. My suggestion, avoid these guys. read more

Needed new lower control arms on my LR3. Ian got me in and out. Super satisfied with the work. Local shop. Love supporting small business. Hope this review helps. read more

*Not an Honest shop* This place is another hack shop. They tried to take advantage of a tall blond friend of mine by charging her for a "$95.00 diagnostics fee" even though she ended up having the work done there. We also got charged 2 hours for an alternator swap when the shop manual said 1. Ok, We were willing to overlook that one. On top of that we were going to bring in our own alternator which we purchased for 220.00 less then what he quoted us, and he said he would match the price and talked us into using his own alternator. When we asked for the core back, he said that there was a core charge which he tried to also scam her out. The core is not yours nor did we agree to allow you to keep the core for more profit. Who knows if they installed a new part in there or if they just used a remanufactured one. We will have to check. If we were going to bring in our own part and you agreed to price match, you don't get the right to keep our own equipment. You already charge 139 per hour which is a lot for a shop, and booked us for two hours instead of one based on the service manual as well as our quoted price from two other shops. Fixing a tail light was 64 dollars. Laughable. 5 min job tops. Three dollar bulb. $12.99 break fluid cleaner which you can buy online they charged us $28.25. But ALSO charged us $129.00 to Flush the system. THEY DIDN'T EVEN INCLUDE THE CLEANING SOLUTION IN THE FLUSH PRICE. If we can buy it for 12.99 im sure you get it for close to half that price. That's why when you get an oil change the price is inclusive of the oil change. You dont see one charge for oil change and one charge for oil. Well I hope that was worth a really shitty review. People like honest shops, not scams. If you cant make an honest living then you should find another line of work. For every 9 people you get over on, there is going to be one like me who writes about it. She was actually looking for a reputable shop, and that would have brought you in more revenue over the life of your business then any one off scam would have ever done. For the record, I was the one who paid for the service, and I was the one who communicated over the phone with the staff. I also gave the shop owner the opportunity to call me which was ignored. Per the yelp policy after they removed the original review because the owner flagged it and complained, (of course instead of offering to talk about it and apologize), I was directly involved in the transaction. UPDATE: We gave the shop owner the opportunity to apologize to us and we would have removed the reivew, but he replied with some of the following quotes. "He's just a sad nasty person,that obviously has a huge chip on his shoulder,it's sad that a nice person like you has to be involved with a person like that..I would distance myself from him before I lose all my friends........" SECOND UPDATE The car check engine light came on and it still has the same problem. So yea, still dont recommend and may have just wasted a bunch of money. THIRD UPDATE: Yes, not fraud, real reviews. Your customer service is showing through thick and heavy right now guy. FOURTH UPDATE: In six months the business owner has updated his review reply 42 times. But yet not once did he reach out to make this right. read more

Mitchell's British Automotive - After I posted my review the company has updated their response against me 37 times over the course of 6 months. - Auto Repair Near Me - Culver City, California

I've been relying on the expertise of Ian and Glen at Mitchell's for several years now for the care of my 2007 LR3 which they like to remind me has 160k though I've maintained it beautifully since I purchased it from its 2nd owner in 2017 with 130k. Since then, I've given it a new pano sunroof, sunroof drains, transmission, interior carpeting, transmission, alternator among other things. This car definitely requires maintenance and as someone not familiar with the inner workings of an older car I've trusted Ian to deliver the truth and translate the problems into lay terms. Recently I asked for him to do a complete inspection as I planned on shipping it to the colder weather. He called with news of what needed fixing and we agreed to move forward with several thousand dollars worth of repairs. The very next day he called to tell me something else was wrong and that I now needed to pay another 1,000. When I questioned him about it he explained that with older cars once you fix one thing anything can happen and other problems become more apparent. I shared my frustration that he didn't warm me of this when he quoted me 2000.00 the day before and to tack on another 1,000 felt dishonest and shady. He got defensive. He sent me rude emails and over the phone demanded to speak with my husband!!! As if my husband would perhaps be more calm? Like a woman is too hysterical and unreasonable to deal with. In fact I do believe in later conversations he tried to label me as crazy to perhaps get other misogynists oh his side. The truth is, a professional wouldn't attack his customers. He'd try to explain in a calm and respectful way what the situation is. I clearly asked for a complete inspection and he phoned it in. Obviously didnt do that because in addition to this new issue popping up the day before, after I spent 1500 shipping it to the colder weather suddenly the heat is blowing cold (never done that before), the sunroof drains are leaking into the passenger floor and the new windshield (he didn't install) seems to be installed incorrectly. Not to mention I needed new tires the second I rolled into the snow. He said my tires were fine. As I was pulling out of his shop the day I paid him 2700.00, my husband was behind me and noticed my rear tail light was out. Attention to detail, thorough care and customer service is not a priority to Mitchell's. There are other places to go. I suggest you steer clear of him. He'll definitely try to attack me and my character after reading this review as opposed to apologizing and admitting he was rude and condescending. The bottom line is when you have an older it needs maintenance but when you enter into a relationship with a mechanic it would be nice if it was a mutually honest and respectful one. read more

I have been getting my 2002 XJR serviced here for the last 10 years. The service is leagues above and beyond anything i ever received from any Jaguar dealer!! I am always greeted with a smile and a very professional approach to helping me keep my car in top condition. Both Ian and Glenn are very knowledgeable and Customer-centric. Ian in particular has helped me to craft a plan to keep my car in excellent running condition. This is exactly the type of service I deeply appreciate as it is quite rare these days. Mitchell's British automotive is a first rate operation!! Thank you Ian!! read more

What a relief to find this place for car service and repair. Mitchell's provides honest, straightforward service and much more reasonable pricing than what you would get at the Landrover dealership. Not to mention much more convenient than trying to get an appointment at the dealership and sometimes having to wait for days for an availability. 5+ stars! read more

Best honest mechanic shop in town! They are professional, efficient and friendly. Work is done correctly the first time! read more

Reasonable and reliable service for my LR2. Appointments are easy and service is fast, unless the repair was timely, of which I would be I formed within a reasonable time. Ian and Glen are on top of it. read more

Ian, I'm reading more negative reviews about you. You're a fraud and the other customer's encounter with you pretty much parrots mine. The same lies about fuel gauges and such. When will you change? You need help my dude. Mental health issues are still pulling you down. You're possessed by demons my dude. You will lie and never take accountability for nothing you do wrong. read more

If there were more stars, Ian would get them in a heart beat. We have been taking our 2005 Landrover to Mitchell's for 10 years now, and they are efficient, friendly, honest and knowledgeable. Everything is always explained to us, and if there is a way for Ian to find a used part at a lower price, he always suggests it as he knows our financial situation is tight. When the car needs to be there overnight, he supplies a rental, and he and Glenn are a pleasure to do business with. I wholeheartedly recommend these gents to anyone looking for quality service. read more

Went to Ian for my 32,000 Service. Got my car within a day/ less than 5 hours. He called me when it was done and told me he would wait for me to come to get the car. He did not seem annoyed when i told him i could not get there till the end of the day. Way better than the dealer. Highly recommend read more