Unfortunately, my experience with this company wasn't so lavished as many of these 5 stars seemed to have been. I set up my female friend with this company in hopes that they could take care of her and of course, they did. They helped her out of every penny that they could. There were three main problems, that honestly, I should have expected. 1. They were late. Not only that, they charged her for the time that they weren't there. I'd think that it'd at least be common decency to start the meter at the time that you get there. No, with these people, being late equates to overtime pay. 2. We prepaid this service through a groupon which was to give us 2 movers for 3 hours. The first hour was all about them being late and wasting time with paperwork. And even though they spent so much time with paperwork, they failed to tell her what the cost would be over 3 hours. It wasn't till the end of the day, that they raked in the cash and left my friend broke. 3. (My favorite part) They worked as slow as they possibly could. Like milking a cow, they took their time on EVERYTHING. They wanted to make sure that of the 10 items that they had to move, that they were going to make as much money as they could. I wanted to find a service that would be upfront about their cost. They could have at least given my friend an idea about what the total cost was going to be so she could at least figure out her budget, but no. These guys figured that being a woman, that she'd be an easy target and since she's obviously doesn't stand up for herself, they found just the right person that they could manipulate and take her for all she's worth. Good Job MNM. Way to screw a poor person out of their money. read more

If I could give negative stars I would. -40 minute lunch -constant breaks and chit chat -takes one item to truck at a time (i.e 1 lamp shade, goes back, 1 plate) no kidding -starts to charge you while you start to fill endless paperwork -charged me for supplies they left at my old place -rude and disgusting employees If you are smart go somewhere else. I have moved around about 10 times in the last 4 years, and this is the WORST company I have ever dealt with. read more

WARNING: DO NOT USE THIS MOVING COMPANY!!!! If I could give a 0, I would. We had these movers for 3 days and their professionalism got progressively worse each day. The first day, their truck leaked oil all over our driveway, which was never cleaned up. Also all of their packing materials had cockroaches, which subsequently got into the house. After the moving was done for the day, I called the office again, after three of my calls were not returned, and spoke to Lisa who assured me the mess (oil and cockroaches) would be cleaned the next day and she would discount $50 off of our move. At this point, I should have known to cancel with Spade (aka. M n M) Moving, but they assured me the subsequent two days would go better. The second day, we had four movers at the house and they scratched the hardwood floor and broke bricks on the stairway because the guys didn't know how to use a dolly. No offer to pay us back for the lack of professionalism. The third day was the worst. The guys showed up TWO HOURS late. I needed a drop off in San Diego and because they arrived so late, the traffic was horrible, which ended up to be good for them since they get double drive time. FIVE HOURS later they arrived in San Diego. They did not drop our stuff off until 6pm! Then they had to go back to LA and it took another FOUR HOURS to arrive. They did not even finish moving everything in so we finished the job ourselves. I spoke to Eli on the phone and he hung up on me because I vented my frustration. For all of this inconvenience, the owners gave us $100 off our move, though we spent thousands with their company. I am reporting this company to the BBB. Do yourself a favor and pick another company! The owners are cheap and their cheapness shows in the quality of their work. read more

I already posted a bad review here after my move, but the manager contacted me and basically demanded I remove it. I too got taken in by the good reviews on yelp. now I understand how this company had such glowing reviews. All the bad ones are removed under the implied threat that if you make a claim on the insurance, you will not receive your money. Well, guess what? I never got the money for the VERY EXPENSIVE, custom entertainment center that they broke. I moved in June of '11, I filed my claim within a month of the damage being done. It's almost MARCH of '12. I'm not going to call and call and call and call some more until you people pay me for what YOUR MOVERS BROKE! If you contact me again, it better be to tell me when I can expect a check, if not, save your breath dude. DO NOT HIRE THESE PEOPLE, Hire Rock N Roll movers instead. I have real life friends that have had excellent experiences with them. Now I am kicking myself that I was sadly misled by Yelp. (A first, I have to say) UPDATE: They finally got ahold of me, and sent me a laughable amount of money for my broken furniture. I didn't want to argue with them, I just wanted to be done with it. I don't have time to haggle about things that happened a year ago and I honestly thought I was never going to see a dime . So I took the money, even though it didn't even cover 1/6 of the cost of the repair. Thanks MNM moving. Sorry, but I'm not taking my review down. read more

Horrible moving company! My wife and I still own a lot of Ikea, but we also invested in a few heirloom quality pieces of furniture. Once MNM movers had finished moving us between two apartments *in the same building* every piece of furniture we owned was damaged. They didn't wrap up a single item. I came outside from packing glasses in my kitchen to see two of their miscreant workers literally rolling our couch over the asphalt outside our apartment. No amount of money would have made up for the damage done to our home, but some kind of compensation would have at least show that MNM movers cared about their customers--they don't. We made an insurance claim but received nothing but the run-around. For God's sake, just do yourself a favor and find another moving company. As for MNM movers, if you're reading this... Perhaps consider some other occupation... Maybe you can find an SNM group who will pay you to come into their homes and break their possessions. Good luck! read more

hired MNM move in March 2014 and I am writing the review now ? Wondering why because I am super busy with 2 kids , lot of work but I cannot forget MNM moving !! I could give Eli ( the owner of the company ) negative stars but unfortunately the lowest is 1 star. I am a business owner very busy with my work but I cannot forget Eli as rarely you will bump into such ass##****. Laura the front desk lady gave me a reasonable estimate of 2200 dollars for a move from Los Angeles to Bay Area plus one month of free storage but I ended up paying 3200 dollars ( 1000 f**in dollars above the written estimate ). They will grab you by the nuts once they will get your stuff inside their truck. What will you do once they have your stuff and you are in rush to leave the property as your lease is expiring and new lease holders are coming ?? Now the reason for the extra money - they said packaging materials were not included . They charged me 10$ per moving blanket , 12$ per wardrobe boxes ( but that was for sale ), 3 $ for packing tapes (almost 80 of them were used ) plus some 60$ for each crate ( for expensive paintings and TV - but this was mentioned by Laura earlier that crates would be additional - so I don't blame them ) , 30$ for each shrink wrap and 60$ for bubble plastic etc ... About the delivery now : I scheduled my drop off a week earlier than I paid them as I was nervous keeping my stuff with them for long time . Obviously you cannot expect any refunds from Eli so I never tried....I did receive all my belongings back except my 500$ corner table was given to me in pieces. When I called Laura - she told me to call the ass**** Eli who always yells at his customers no matter what . He told me - I remember the exact words after a year - What do you expect huh - its just one table ..go call the insurance and you will be compensated for 50 cents per cubic ft ..this means probably I could have got 4$ total as compensation ( hilarious isn't it ? ) PLEASE PLEASE BEWARE OF THESE CHEATERS . I will also file a complaint against them in BBB and also try take some legal action . i have their final receipt and their initial written estimate. I don't want anything from them but at least teach them a lesson. read more

I booked this company based on Yelp reviews and had the worst service experience of my life! I was in tears by the end of my 2 bed/ 1 bath move 5 miles down the street. It took them 8 hours to move 900 sqft!!! and that was with me moving with them for 8 hours...not fun. I wouldn't have even complained about that if they had been careful with my belongings and set everything up correctly but nope not the case. After hours I had all of my labeled boxes left right next to the front door often with "fragile" boxes on the bottom of a 3 box stack...what!?? They broke a dimmer light switch in our new condo and scratched up several pieces of furniture and art work all the while telling me how good they were because they didn't break anything...as if that is a clear accomplishment for them. They charged me $440 for moving materials...we had EVERYTHING packed, except art work and TV's. From my last moving experience I understood these items should be left unboxed and the person coordinating my move on the phone didn't tell me otherwise. So...they proceeded to box every last thing even things that were to large to fit in a box and could have easily been carried. Charging me outrageous prices up to $75 for one box which was then broken down and taped around a piece. They managed to use 18 rolls of tape and like 10 extra boxes which somehow cost $440. Oh and they have you sign a Not to Exceed agreement, mine was $1,000 which I thought was even high for our small space and the guy assured me it wouldn't be this high. When it went over he just changed the document I had already signed by changing a 0 to a 9....SHADY! So the not to exceed now said $1,090 which they went ahead and charged me even more than that...total cost for the worst move of my life....$1,160. read more

We booked MNM based on the glowing reviews from yelp... yet they were the worst mover we've ever hired. When I made the appointment, i was told that packing supplies would be extra - I asked what are included in the packing supplies and she mentioned "just any extra boxes that you would need" so I thought fair enough. Who would have thought that they would charge us for all the tapes as well???? We have moved couple of times and always used movers before but this was the 1st time ever we were charged for tapes (for something that they use to tape the blankets over the big furniture and stuff!). Also, we already wrote wth BIG RED MARKS on the boxes that have fragile stuff... "FRAGILE, HANDLE WITH CARE". Apparently, they all couldn't read because none of the boxes were handled with cares. When they unloaded the boxes, the person on the truck just threw the boxes to the person outsidethe truck! And they stacked them upside down. REALLY??? it's amazing that they can go through all the agreements and the additional charges yet they couldn't even read FRAGILE. :(((( They were so careless that they actually create scratches on the door frame in our new home when they brought the stuff in. And they tried to charge us for CRATES to move some of our stuff that has been moved couple times before...we never had to pay additional charges to move those items before.... the guy said that they will need to use CRATES (which basically were just blanket and cartons wraped around our stuff). Those would have cost us additional $250!!! UNBELIEVABLE!! We have moved those items before and nobody has ever charged us extra for those stuff. Also, we had 3 movers came and one of them had such a bad attitude and very careless. He was the worst!! At the end of the day, the left us with scratches on door frame, broken items (that have been marked as FRAGILE), broken bookcase (not sure what they did and I didn't see it until I open the bookcase door), and outrageous bill (for the quality of service that we got). Overall, MNM was the worst mover ever! Never ever hire these guys again!! read more

I called to get a quote on unpacking a reload cube/POD for a studio apartment. They quoted me $400 to unload and the female who answered the phone didn't know what a POD was. It took 2 guys 2 hours to load it for $100. Between the price being so much different and the person who quoted me not knowing what a reload cube/POD is, I don't recommend them as really being experts in the moving business. Added 7/11/11 So I get a response to this by the company that "this guy" didn't even move with us. Correct. Your dispatcher/receptionist showed the lack of experience your company is putting out there. In addition, she lacks in informing prospective clients on what your charges are; how they breakdown and your minimums. I stick with the 1 star review based on my experience. It's accurate. In addition, you haven't yet replied to the 2 people ( see Aylie on 7/6/11 and Shannon 6/30/11) who had awful experiences who recently hired you for their moves. I'm sorry you didn't take their concerns as seriously as mine. read more

WARNING!!!! WARNING!!!! WARNING!!!! WARNING!!! WARNING!!! If I could just give no stars I would do it... They don't communicate with their customers well. At first when they call you, they will tell you all the good stuff, but once they had you written down for a reservation, they will not follow-up on you, then BAM!!! they will charge you for a reservation fee that you don't even confirm. NO QUOTATION has been mailed, NO FOLLOW-UP CALL to confirm the service. FALSE information about not charging you unless they received confirmation. try other moving company if you want a good service and you'll get your money's worth!!! read more

Similar to other reviews, my boyfriend and I thought we were booking Cheetah Movers and ended up with this company instead. They were originally quoted to be at our apt around 12-2pm (per their window) with two guys, one truck and four hours of move time. They did call the day before the move to see if we were ok with them showing up at 1pm instead (new window 1-3pm). Ultimately, they didn't show up until 6:30pm - 3.5hr LATE based on the revised arrival window. During this waiting period, my boyfriend was constantly calling to see where they were (he talked with a man named Omar), only to be lied to repeatedly. They provided countless false ETA quotes, even going so low to say the movers were "right around the corner" and "should be there within five minutes". THIRTY minutes after that phone call, my boyfriend was on the phone with them again. They then put him in touch with dispatch and the movers, only to be told they wouldn't be there for another 45min. Needless to say, the "customer service" was horrific. We were left stranded and unable to investigate other options due to their lack of honesty. Once the movers were at our apartment, they were lazy, unskilled and inefficient. My boyfriend and I helped load the truck in an effort to speed up the move. On top of that, the movers clearly didn't have much experience. One of the movers didn't even know how to use the lift on the truck. They did not have any knowledge in packaging and wrapping furniture to avoid damage either. One example: they were going to wrap two large (framed) pictures, with heavy glass, in the same blanket - glass to glass. They also consistently used a dolly to move furniture up and down stairs (one is supposed to carry furniture up and down stairs and then use the dolly). Because of this poor technique, my boyfriend's dresser imploaded and had to be thrown out. Once the movers arrived at the new apartment with our stuff, we began discussions of payment. The original quote was for $300 - which they did not do a "will not exceed a certain time" quote before we began the move (as per company policy). When the move was over, they attempted to charge us $450 because it took longer than originally estimated. This ridiculous news was only made worse during my boyfriend's attempts to receive some sort of compensation or agreement over the poor customer service, at that point. The best offer they gave him, they were willing to write off the supplies used during the move (tape, blankets, etc.). Which, not to mention, the movers used most of our packaging tape because "theirs sucked". My boyfriend was unable to speak to Omar personally as the forman of the move would not give him the phone. We signed the paperwork, advising them we would be contacting our credit card company to dispute the charge. From there, my boyfriend and I not only unloaded all three of our overpacked cars before the movers had finished their truck, but then went on to also unload 1/3 of the moving truck. When it was all finished, the move ended at 12:30am - 2hrs after the originally slotted four hour move time. We will NEVER use them again and are currently working with the credit card company for a refund, since they didn't reply to our request for a refund (shocking). read more

The movers are awful! I hired them to move office furniture from one office to another. They dragged a huge heavy expensive cabinet over our polished, pressed & heated concrete floors 32 feet! The floors were scratched very bad. When I said something to the mover he said it's just concrete your floors aren't wood. If they would have been wood I would have put the cabinet on a dolly to avoid scratching them. So he delibrately decided to drag our furniture because he felt our floors weren't good enough. When in fact they are very expensive. He then proceeded to argue with me about it never apologized and was even cussing at me at one point. I then proceeded to ask him his name and he gave me a fake first name and wouldn't give me a last name. This is the most unprofessional moving company I have ever dealt with. DO NOT USE THEM UNLESS YOU WANT A VERY STRESSFUL MOVE!!!! read more

Buyer Beware! This company is awful, also they go by different names.... I thought I was hiring Cheetah, instead I got this company. Be careful when booking.... Worst part was they sent addicted employee, that was going through our backpack. Broken bed. Lost screws to bed. Left without putting a lot of furniture back together even tho we kept asking if they will and they assured us they would. $500 in unauthorized packing material. I contracted for 5 men, they sent 4 plus a druggie girl who got kicked off the job only after a hr. of worthless work, chit chat and theft attempt... Out of the five, only two the drivers were movers, the others were Home Depot day laborers that did not know what they were doing. I gave everyone a bottle of water and asked to refill, they drank all if our water bottles unauthorized and left my kids and me without AnY. I found one employee going through my refrigerator. The same guy moved one thing and then would sit on our furniture all sweaty! He would move something then sit. The druggie's boyfriend kept checking on her and he would leave the work area. Did not bring any tools nor box cutters. Eli was very rude on the phone he assured me that they would get it done and I was not paying by the hour, that the job would get done.... Well Eli... It DID NOT get done, and now I have to hire a handyman to find screws that will work on my Indonesian wood bed that is scratched and broken, put together my son's bed, ALL of my office furniture and basketball hoop. Plus I have to move two couches to the right rooms... terrible, terrible service, plus the employees were grumpy and cussed in front of my children. I would never use this company again... Ever. I am also going to contact BBB. Not reputable. read more

this is the worst moving company out there. they are rude and disrespectful, not to mention extremely dishonest. their customer service is pathetic. they broke my stuff, damaged my walls and didn't even finish the job. eli, the manager was so rude when we called him to complain about the difference in price from his original quote. he started yelling at my husband on the phone and then threatened to lock our stuff in the truck and sell it. this company is also known as spade moving. please notice all of the bad reviews on yelp compared to the good reviews. i believe the good reviews are done by them to make themselves look better.the only reason they are getting one star is because i didn't have a choice to give them no stars. read more