absolute professional and courteous staff, excellent service at a great price and even w quite a…read morefew customers ahead of me the wait time was minimal. They handle all my automotive repair and inspection needs.

I guess they got new ownership recently. Been using them for 8 years never will again. Charging…read more140$ for an oil change that cost 80$ and other kwik car locations near by. Sad that my place is gone due to bad ownerships. Loved the people that used to work there. Don't recommend anymore.

It was quick and worked out great. They were friendly! They also did not try to upsell me a million…read morethings, so that was nice

The service or lack of is trash. I have numerous Val online receipts and from out of town where…read moreI'm always serviced. I arrive at location, show receipts for life of car and am told they cant provide me service because of the year of my car, even though it's fully restored and newer than any car there mechanically. 1971 dodge charger gets multiple compliment daily. I was left without service and feel as if not only was I racially targeted but that they just didn't want to do the work and were trying to close early. This is the worst experience I've ever dealt with in oil change service or lack of. I would rate this experience 0/10. trash just like the service and services.

Our first experience with them was terrific! Brought the Rav 4 in because it was pulling and the…read morebrakes were squeaking. I made an appointment. Instead of waiting, they took me back to my house (about a 5 minute drive) in my car (thanks, Mark!). Called me back mid-morning. Kept me posted the whole way! Picked me up and had my car done by around 2 pm. Dealer parts. Adam and Mark were great to work with; gracious, friendly and professional! Will be our one stop for all things auto for now on!

Brought my 2007 vehicle in for a few needed repairs. They called me and discussed what was needed…read moreand what we could wait to repair. This company is one of a kind. The service is fantastic and honest. They took care of what we can get to later down the road and what I needed ASAP. Been coming here for years with 4 of my cars and couldn't be happier. Great service and value to boot.

My first time to use this place. It was so easy breezy. The operator was very nice,efficient and a…read moregreat price. Definitely will use him again!!!

Good service, fast inspection, very friendly. First time here and will return when I need an oil…read morechange.

Don't take your car here. I had an appointment for 5 pm on a Saturday. It was so slow, me and one…read moreother guy were the only ones in there waiting. There were three mechanics there. My car sat in the parking lot for 40 minutes while I watched the mechanics just mess around. It took me speaking up and finally asking why my car hasn't moved for them to start working on it. Annoying and over priced. $130 for an oil change

11/2/2024 2992 Forest Lane Dallas, TX Location I requested…read morean oil change, transmission fluid exchange and ABS sensor. I was told to come back the following weekend for the ABS sensor and transmission service because this mechanic was on vacation. Hence, I only received the oil change. I never recived any update nor asked to approve any other service(s). To my SURPRISE, I was told my bill was $222. I asked for what????? A TPMS sensor (that I never requested nor approved). I stood at the bay door the entire time. The ONLY service that was performed was an oil change. I have since filed a complaint with Pep Boys head office and a dispute with my bank. I was forced to pay the bill in order to get my car. Last time I go to Pep Boys.

I came in with my daughter in law's car, a tire warning light was on and I'm sure she's too busy to…read moreget it checked as the tires looked fine. I'm not from Dallas so I looked up tire service near me. R&S was close and had good reviews. The place looked a little rough but again the reviews were highly favorable. Long story short, they were great. Quick and friendly and a simple fix and no cost. Wow! I'm a believer. Will tell my family to trust these guys with their car repair needs!

I have been to this shop a couple times, so when my sister got a flat, I sent her here. I would…read morehave never imagined the nightmare that followed. They sold us a used tire that was in NO condition to be on the road. I've purchased used tires before, and they've NEVER had holes or tears in them. Once the used tire was installed, my sister noticed the air pressure symbol light up on the dashboard. Before leaving, she asked them to take a second look at it. They told us it was fine and the light would turn off once we started driving. This was not the case. The tire they installed went flat within 8 hours, to no one's surprise. We called the next day and were told to bring the car back to the shop. The only problem? The car was NOT DRIVEABLE. The tire was so low that we risked damaging our car by even moving it. The manager, Junior, advised us to still drive on it. According to him, they've advised customers to drive on flats before, all the way from Denton to Dallas. Before trying to drive anywhere, we attempted to replace the tire with the spare, but the lugs were placed on too tight. Upon closer inspection, we saw multiple large holes and tears in the tire. According to their manager, Junior, it's standard to test tires before placing them on the car. It's clear this tire was not tested prior to being installed. On top of this, they ignored concerns about the tire pressure light being on after they installed the new tire, further endangering my sisters saftey. If they had taken the time to double check their work, it would have saved us the time and worry. We ended up having to stop at another mechanic on the way, since we were fearful we would not make it to the shop in one piece. The mechanics there were very friendly, changed our tire free of charge, and let us know we should not have been driving on it. When we finally made it to the shop, the employees realized they did not have any more used tires in our size. This begs the question- did R&S knowingly provide us a faulty tire, just to make a sale? The tire they sold us was the last one in that size. To top all of this off, I received the worst customer service of my life from Junior (manager) and the owner, Khalid. Junior was callous in his approach, did not have any empathy, and seemed unbothered at the severity of the situation. He rudely suggested we go to another mechanic down the street, despite fault clearly lying with R&S tires and wheels. We voiced our disappointment and intention to file a complaint with the BBB. When we finally reached a resolution of getting a new tire in the correct size, the owner, Khalid, sent us disparaging and unprofessional texts after we left the shop, further displaying R&S Tires' unprofessional business practices and horrible customer service. As you can read from other reviews on Google, R&S Tires does not uphold customer safety. Please save yourself the headache and pick ANY other mechanic shop in the area. You'll be thankful you did!

Service was good. I would recommend talking to your center management about toning down their over…read morezealous Shadow Security guards from shining their freakin flashlights in respectful customers faces upon leaving your facility!!!!! Paid for service and walked out and before reaching my vehicle the Shadow security car passed slowly followed by the security golf cart with the angry little brother flashing his flashlight in my freakin face!!!! What was the motive!!!! Because I'm African American! There was a Hispanic couple standing outside nearby and he didn't do bother to check his flashlight batteries on them! This could have been a tragic case had I not held my composure and sense of self respect! Get a reputable security company that doesn't discriminate or profile a person because of their race!

I got my oil changed by this Firestone location and all was well until I ended up on the side of…read morethe road a few hours later and had to wait for AAA because there was smoke coming from my hood and a ginormous puddle of oil leaking from the bottom of my car. I had to wait an hour to get my car towed back to the location. Presumably, they were able to fix the issue once I returned my car to the location about 15 minutes before closing. From what I understood, they gave me a defective part and had to replace it really quick and I should be good to go from here. The reason I'm giving this Firestone a 1 star review was because I was completely dismissed by the front desk employee who had been helping me basically all day. As the face of the location, George should have acknowledged my concerns and frustrations. Instead, I was treated as an inconvenience and pretty rushed out the door without so much as an apology. This could have ruined my engine and cost me thousands of dollars if I hadn't handled it immediately. I understand it was almost closing time, and it's inconvenient to deal with customers so close to leaving, but I would argue its more inconvenient to have to back up on an active road to park somewhere and wait an hour for AAA to take me back to Firestone so they could fix the issue. In efforts of transparency, the mechanic who fixed my car was very apologetic about the situation and did the best he could to solve the issue. I wish I had received that sentiment from all employees at this location. This Firestone heavily lacks in customer service. This has been a continuous problem at this location where people trust them with their cars, something bad happens to them, and customers are shooed out the door because they fixed the problem they created and there's nothing to worry about now.

Amazing place! Been there three times over 5 years. Service (including time), product quality…read moreand price are unsurpassed!!! Well worth a drive if you do not live close

Thank you for your response. Please see attached invoice. I just uploaded in the initial review.read more