My wife and I got a very fair deal with the lease of our new 2017 Camry last year. The two year free service was very helpful keeping the vehicle running great. The service time has always been under an hour wait during the service appointments. read more

WOW, totally impressed by the Service Dept., usually hubby takes vehicles in for service, but he was working so took our Tundra in for its service, took me in early, very polite and organized, and called me an hour in a half later all done. This is our sixth Toyota from here, and will definitely be returning for our 7th....very soon. Your dealership is awesome! Thank you for a b pleasant visit. read more

I have been looking and searching for a new truck for about two months and found my dream truck at this dealership. I drove from Roseville CA to check it out on April 08, 2015 but ended up buying. Their excellent services and impressive customer service most particularly the sales rep named Jamie Lucas and Jesus Haro who assisted me getting my lovely 2015 TUNDRA truck. Yay!! Processing went smoothly with no hassle at all! Totally recommend this dealership, they all ROCK!!!! read more

Nothing like making an appt for oil change and wait for 2 hours ... Why even make the appt,,, can you say OVER BOOKED CASH GRAB,,, what a joke read more

I bought 2 cars from Modesto Toyota in the past 6 months and their service is as good as it gets. I bought from Allen and his team both Luis and Xavier treated us top notch. I highly recommend them if you are in the market for a new car. read more

My fiancé and I were in the market for a new car. When we arrived at Modesto Toyota, we were greeted by Matt with a huge smile asking what he can do for us today. We test drove the Camry SE and knew it was the one for us. We did not feel pressured at all by Matt and he let us take as long as we need to talk about it. We decided to get the car and he made the whole process very easy for us. We will recommend Matt and Ben to our friends and family in the market for a new car. Thank you again! read more

Their website had a very good advertised price and labeled the vehicle as certified pre-owned. When I arrived on site to make an offer, they would not honor the advertised price and told me that the vehicle was not actually certified pre-owned. The said the best they could do was give me a few hundred dollars off the new price, which was over $4000 above their advertised price. Their "rock bottom" pricing is ridiculous. I will be going elsewhere to purchase my vehicle. read more

When I was recently shopping for a car with my wife, we looked everywhere. We read every review and must of tried out every van on the market. We decided the sienna was the right. We already own two Toyotas. We had actually priced it out through our insurance company that has a special buying program. A friend of mine told me about James Por that had helped her buy her new Camry. We had bought our sequoia six years ago at Modesto Toyota and said we should give it a chance. I called James and gave him the details on the vehicle I had priced. The cost was lower then what they were advertising a comparable model. However James took it to the management and got the price to just a few dollars difference. I told him I would pick it up that night after work. James had everything ready to go. The van was detailed, paperwork just needed my signature, he showed how everything worked on the van, and we were home in time for dinner. It really took no time at all. He took the stress and headache out of the process. There was no haggling, he had already done for me. No waiting while the paperwork was printed. It was the best car buying experience I have ever had. It was almost too easy to purchase something that expensive. James Por is the greatest salesperson I have ever worked. He just listened to what I needed and wanted, then he went and made it happen. I would tell anyone to ask for James. read more

I had to post my experience about this place a couple months ago my sister had a failure on her vehicle it was a 2004 Toyota RAV4 4 the computer was marking misfire the car had allot of failures marked but it ran fine. So we took the vehicle to a licensed mechanic he told us the failures are not mechanical it's something in the the computer has a short somewhere and is falsely marking multiple misfires the vehicle had plenty of power and it was not shaky which is the main symptom of a misfire me. So we took it to Toyota to have the computer checked we thought before we spent all that money on changing the vehicles computer we would have the dealership who says they have more tools than your average mechanic check out the vehicle and verify that in fact the computer and boy was that a mistake we took it to the dealership we explained to the technician what we were told by the mechanics he inspected the vehicle and proceeded to tell us all it was was a spark plug we were told it would be 150 to inspect the vehicle which is ridiculous and another 150 to change the spark plug and if we did not change the spark plugs like he says he will not continue to inspect the vehicle afterwards, we did and of course it did not solve The problem so when we took the vehicle back and told him that It did not fix the issue we still had failure codes in the computer he said well we test drove the vehicle and the check engine light did not come on I almost blew a gasket, because anybody who knows anything about mechanics knows the vehicle must complete it's OB 2 Drive cycle before the check engine light will come on you need to take the vehicle on the freeway and running at freeway speeds to let the computer finish its own internal diagnostics but I have no proof he did not test drive it so I let it go we asked can you recheck the vehicle because the check engine light is on he told us well if it's not the spark plugs it could be the coils or injectors I have a little bit of mechanical background and I explained to him if the coils and injectors were bad the car will be exhibiting the symptoms of no power in a shaky engine we did not have those symptoms of course he blew me off like I was idiot, we asked him how much will he charge us and I asked him Will you charge to recheck it he said well we cannot check it for free so they were trying to charge me another diagnostic because they cannot figure it out the first time total cost was going to be $800 so now we were up to about $1100 then I asked him because I already knew it wasn't a coils and injectors I asked them if it's not that what's next he said the next step is change the engine block now the RAV4 already had the heads changed we had an issue with it it threw a head bolt and it was changed under the warranty so we knew it was brand-new and it was in good condition it was changed by the dealership after that we took the car home we were not going to leave it in the hands of those thieves I believe these are shady business practices you cannot charge a customer because you don't know your job and you don't how to diagnose your vehicle if you get the wrong diagnosis and it's proven the part that you recommended is not the right part you cant just charge the customer again because you were wrong at the same time you need to check that the part you are changing is in fact faulty before you change it and charge the customer over thousand dollars so what we did was we took it back to mechanic he worked on the car off and on for a couple months and finally we found out the issue and just as he had stated it took him a long time since he is not a electrician, one of the wires inside the computer was making false contact causing shorts This is what caused all the trouble brand-new vehicles are all computer-controlled so a electrical failure can throw off the whole vehicle he knew that sadly the mechanics at the dealership never even mentioned an electrical failure yet they were planning to keep on changing parts and charging us just to make it worse they never admit they are wrong. I can only imagine how much money we would have dumped at that dealership if we kept on taking our car to the dealership do yourself a favor find a good mechanic and take your vehicle there the mechanics at a dealership are a joke I'm not a mechanic myself but I know the way we were treated and how they were trying to charge us and the way they were planning to diagnose the vehicle is not correct we were about to be charged $1100 he was not even close. read more

I used to exclusively shop a Toyota dealer south of Turlock until I had a very bad experience there. I started going back to Modesto Toyota and have developed a relationship with two salesmen I feel are straight shooters and have worked hard to make this customer a happy one. My business requires me to purchase cars frequently, Friends and family often consult with me before shopping. If you're going to Modesto Toyota? Ask for Hugo or Juan. Calm, low pressure guys. read more

Worst Customer service I have ever had anywhere! Bought Brand new Corrola from Modesto. After 2 weeks the trunks starts flying open while driving on the freeway. I took it in to Toyotas Service department. Those service reps/techs have the absolute worst customer service skills I have ever seen. They are all rude and treat you with contempt. They completely ignore their customers until you walk right in thier face and speak to them. And it wasnt just me, I observed every new customer walk in and even though there was 4 service techs at their desk and NOT ONE HAD A CUSTOMER, they just ignored them until again like me they got upset and stood directly in front of them and spoke to them. They had my car 5 hours only to tell me nothing was wrong, but just keeping bringing it bakc. Seriously? I call their corporate office to complain about their disgusting customer service and their suggestion was to take it to another dealer! They say they will have their service manager Steve call me and asked for my contact info. Then somehow, the manager finds my Work number from my application and calls me at my job. When I told him he called my work number and I couldnt talk he said call him back when I could. Well, I did and did again and again. He ignored me completely. Problem was still happening so took it back AGAIN and asked for Him again. I was told he was gone for the day and I left a message because I didnt want to speak to the assistany manager Mike since he was just as rude as the rest. NEVER HEARDA SINGLE WORD BACK! So I get into my NEW car today and my ' check engine' light is on at only 2500 miles. I got so stressed out because I didnt want to go back to Modesto Toyota. So I decided to drive over 30 miles to Tracy Toyota. The moment I walked in they smiled and acknowleged me. I told tbe service teck Debbie all that was going on and as she was about to get my info to make an appointment she asked if she could look at the car first. Immediatley new why the check engine light was on and what to do, then she asked to see the trunk. And almost as fast she knew why it had been flying open while driving. She told me how to fix it and I was out of there within 7 MINUTES TOPS!!! All without even signing me in. So if you have a choice DO NOT GO TO MODESTO TOYOTA! Unless you want to be treated as an unworthy animal unfit fit their precious attention. Make the extra effort and go to another Toyota. Debbie at TRACY TOYOTA treated me so nice I wanted to cry and hug her for helping me because I was treated so badly like dirt in Modesto. read more

Wow honest p......your in the minority ......I had a great experience at Modesto Toyota......I do agree that it is not always comfortable being greeted by multiple sales people.....but that is what they do.....I do agree that they will get every dollar they can but you have the power to walk away.......as you did.....sounds like you went in with a bit of a chip on the old shoulder.....I checked your other reviews and the vast majority are negative.....try a positive attitude......life is a lot more fun.... read more

Let me start off by telling you our story. I was looking for a vehicle, and we ended up at Modesto Toyota because my fiancee got his car from there 6 years ago. The salesmen took one look at us, and didn't budge. But Khalil did. He walked right up to us and asked what he could do for us. All we wanted to do was test drive cars that I might like. And at the end of the night, he let us go without trying to run our credit and push us into something. He kept in contact with us for a couple days until we came back. Unfortunately, it didn't work out...but we kept hope. Fast forward a couple months, and my fiancee needed a vehicle. And again, we went to Khalil; we really wanted him to help us out because we bonded with him and he was a "real" person. He told us every time we met up that he wasn't pressuring us into anything...he just wanted us to find something. We ended up looking for about 3-4 months. Well this last weekend, we were financed through our credit union and he did work for us. He gave us several different vehicles that we could take. This guy was AMAZING! We definitely were holding out to purchase something from him because he was so attentive and was willing to help us. So today, my fiancee went in and picked up his 2013 Toyota Tacoma double cab that had EVERYTHING already done to it. We were so happy to finally purchase something from Khalil. And apparently, we currently hold the record of how long it took for us to purchase something from him. From December 2012 to today, September 2013. And we couldn't be happier. If I could recommend anyone, it would be Khalil...he's a great salesman and an all around great person. We will definitely be back in the future for any vehicle we may need. read more

I worked with Mikkek Reed when I was trying to buy a 2017 Corolla SE manual. He was very helpful and honest! Unfortunately, that model was hard to find and the dealer who had the only one in Nrothern California wouldn't give it up. If am in he market for a Toyota again, I will call Mikkel. read more

This review pertains to an internet vehicle price inquiry that happened recently. I followed the direction and text them for a price quote. The worker called me the following day promptly (hence the two stars). However, when I asked her about the price of the vehicle, she said she does not know! WTH!!! Are you serious???!!! What a waste of my time. read more

My review is on the service department. In particular one of the service advisors. Eric Rodriguez is AWESOME! I did something really dumb to my Prius so I called ErIc for advice. He told me not to worry, to bring it to him & he would take care of it. My car is alive & well, thanks to Eric. read more

I recently purchased a 2018 Camry, and I love everything about the experience I went threw. The sales man that helped us was Sergio. He was very nice, professional​ and made us feel comfortable​ threw out the entire prosses. As for purchasing​ the car, It was very straightforward​, and we really respect the​ fact that they were not trying to "bs" us. Overall, we really enjoyed our experience at Toyota. read more

All I can say is Willard Treadwell is the most amazing man....Modesto toyota has two employees that have lied to me,and have not been very professional in doing business for the company...I feel now when needed I would buy another car from them...Only because Mr.Treadwell handled my issue to a fault...Thank you again Mr.Treadwell...Look him up people when buying a car at Modesto Toyota......I feel so great today...He made my day... read more

Me and family came here to buy a camry, we were in and out of here in less than 5 minutes, not bc we bought a car, it s bc the sales rep had no knowledge about any of the vehicles and didn't even want to talk about the pricing. read more

I made an appointment with Mikkel, he didn't show up or call me to let me know he was a no show. Another salesperson, who didn't want to waste time with me, grudgingly showed me three different pictures of trucks on a computer. I was planning to buy a vehicle, third one from this dealer, but I was sorely disappointed by their customer service. read more

I've had very crappy experience at the service department of this place. Five years ago. I bought a certified used sienna here and paid $2,000 extra for warranty just in case something breaks or not working. Sure enough, front AC fan wasn't working (electronics). So took it back and they said they fixed it. A day later, stopped working again. To make the story short. I had to go there multiple times just for them to properly fix it, and get quality department involved just to get it done. Fast forward to today. My Sienna has enough miles now that I timing belt should be replaced before it fails. This being a critical part of the engine, I wanted to make sure it gets done properly. So Toyota should be able to do it right? Well, they designed and built this van. So I reluctantly made an appointment here but before driving made sure to call to find what warranty they can give me for work done. Spoke with Amber and was told that they only give 1 year warranty for any parts replaced. So I asked if I can visualize for myself timing belt actually replaced before they close the engine up and explained to her that the belt may still last for another 10,000 to 15,000 miles (typical yearly mileage use) without being replaced. So they can technically not do anything and the old belt will still last for a year. No luck there. It was like talking to a wall. I asked if she knew how long timing belts should be replaced? She got it right and told me about 90,000 miles so then I asked if she can give me that warranty (90,000 miles) just for the belt. I figured that just make sense right? Nope, wall. So I asked how can I be sure you actually changed the part? She gave me two answer to appease my concern. 1) She said "You can pop the hood open after service is done to see for yourself and we can give you back the old belt to know that it was replaced." I told her there's no way for me to visually verify it was replaced after they close it up cause I can't see the new belt and anyone can pick up any old belt laying around and give them to me. Her reply, 2) "Sir, we are a very big company, we won't do that. If we say we changed the part, we changed the part. And that's illegal." At this point I didn't know where to begin. So I sarcastically explained to her how dealerships and salesmen are very high up there in the list of most trusted people in this world probably next to lawyers and politicians. Again, wall. So I asked if there's anyone I can speak to who can make decisions and help me? She told me none at her dealership, only corporate. I knew that's untrue but at this point I realized she can't make decisions. I don't blame her, she's only saying what the company wants her to say. So I politely said thank you and just cancel my appointment. And she did. (My background: I used to be an aircraft mechanic in the Navy. I used to be able to do this maintenance myself but now I feel I'm too old so I have to pay others to do it for me.) I will update this post when I find more reputable places to recommend you. read more

I went to buy a car and they all were Friendly. I had to check with my lender and made arrangements to come back the next day. When I got there someone named Judy talked to me very badly. I asked for the manager and the dealers standing around said he wasn't there. I later called back and the operator connected me to the manager who said he would call me back and he never did. They have bad customer service skills and treat you bad and are unwilling to negotiate. Go to Toyota town in Stockton or Tracy. Toyota where you will be treated with respect weather you have good credit or bad credit. Don't go to Modesto Toyota there trashy and have no respect. read more

I purchased a used vehicle here and the process was quick and painless. They were there to help make sure I was happy with everything. Sales and purchasing individuals only. I cannot speak for the mechanics, 2 hours to reprogram a key fob is freakin ridiculous. read more

Ben and son, did great customer service when I came in to buy a car, end result i left happy with my new 2012 Chevy Malibu. Thanks Ben!

As someone who is well informed about cars, and spends time researching a vehicle before I buy, I enjoy working with a salesman and management who are straightforward, honest, and don't play games. Henry Mota, the Internet Sales Manager is the best. Henry worked diligently to get me into the vehicle I wanted and a deal that worked for my wife and I. There were no high pressure tactics. He showed a genuine interest in both offering me a good deal, and making sure I had a good customer experience. The dealership is inviting and comfortable while waiting through the process of purchasing a vehicle. I was impressed, and highly recommend Modesto Toyota. It was worth the 90 minute drive from my home, to do business at a great dealership! read more

I would recommend Hector for your car buying needs. I have bought three cars from him ( no we're not related, he's just that good) and wouldn't use another salesmen. He was totally patient with my indecisiveness and wasn't pushy like most. He worked with my daughter for over a year before she was finely ready to buy and always greeted us with a smile. I will continue to purchase my cars using him. read more

Omg where to start. My husband and I experience here was horrible. At first when looking for the car we wanted they were so helpful and willing to do anything to make a sale. Our biggest mistake was purchasing a car where the check engine light was on but us being first time buyers we listened to the sales mam who told us it was minor issue. We bought the car took it home the very next day the light is back on! I took the car back a couple times until they decided to do something about it smh! It took me about 2 weeks to get someone to talk to me on the phone the only reason they called me back was because after 2 weeks of calling I called and asked to speak to the manager! We bought the cat around August 10 and our car finally was fixed properly October 1st smh I hate this place and I do not recommend them what so ever to anyone!! Couldn't even enjoy our new car since we purchased it because we're to scared something would happen to us! read more

We had been car shopping for weeks and finally decided to go to Modesto Toyota. We were indecisive between a Civic and Corolla but they won us over with their knowledge and friendliness. While waiting on our contract, we had a buffet of coffees, lattes, cappuccinos etc which is a plus! They have a huge inventory as well! This is our first new car and we are happy customers!!! read more

My husband and I went to purchase a new car with a HUGE down payment and we worked with Felipe and Ben. At first Ben told us if we didn't like our prices we could go somewhere else then we dropped the down payment price and all of a sudden they wanted to work with us but hardly budge on the price. They couldn't give us an out the door price and ripped us off as well as lied to us about what was stock and what was specialty added parts on the certified car we chose. All in all we got ripped off thousands of dollars. A few days later I spoke and worked with Jennifer and 2 other managers who helped and were very patient with me. Jennifer went out of her way to make sure to give me the best deal she possibly could and to stay in the same price range As what we had already spent. She did amazing as well as getting us a BRAND NEW car same model for a SMALL difference! She was so patient with me and did whatever she was able to do to insure I would leave a happy and satisfied customer! Thanx Jennifer for bending over backwards. read more

No stars. So disappointed in the service. Sales lady Judy lost my drivers license and then claimed that she never asked me for it. It took me three weeks to get a copy from the DMV. She at one point raised her voice at my husband. She was so rude, so unprofessional and disrespectful!!!!!!! read more

Scheduled service was great, staff was friendly. I was a little disappointed that they were not able to fix the front grill issue on this trip, (I live about an hour away from the Modesto location). I bought the Highlander new in October 2016 and will have to make another trip to dealership to resolve the grill issue. I was surprised to see my front passenger seat fully reclined when my vehicle was returned after service. read more

My husband and I were in the market for a use Camry. I spoke to Penny over the phone and she gave options. We drove to Modesto and ended up buying a new Camry, zero miles cheaper than a 4 year old, 60, mile Camry our local Merced Toyota was offering us. Penny was very helpful as well as Alan the finance manger.... thank you for all your help and great service! I never thought buying a new car was going to be so easy and cheaper than a used one! read more

Have been thinking of purchasing a new or used Tundra. I seen they had a few within my price range on the site so we stopped by to take a look. Upon stopping a associate welcomed us and asked what we were looking for and explained to him what i wanted and what i was looking for. He showed me a few trucks that with maybe some haggling and talk about my possible trade in would of had me driving away. Instead he told me that they were not willing to haggle used car prices, but newer car prices.... So you would thing he would of showed me some newer trucks?? Nope we left and i can say will never return.. Several of my wifes family members have had a good experience at this dealer its a shame they are not consistent with all customers. read more

I purcahsed a 2016 Prius back in March of last year. Joey Almatran was my salesperson. He is excellent !!! Joey managed to get my wife and I the price that we wanted. Very satisfied. The aftercare is absoulutely amazing!! I've had to go back on a few occasions to recieve tutorials about the operation of the vehicle. Joey has always made time to answer my questions and walk me through anything that was needed. I recently had an issue with a tire. I recieved a flat up in Oakland and had to have the car towed back to Modesto after Toyota of Walnut Creek refused to fix my tire (even though they were open until midnight and it was only eight pm).I called Joey while I was stuck in Oakland waiting for the tow truck and he assured me that I was in a good neighborhood (he's from Oakland) and that he would call someone in the service department the next morning. I mention this because when I called him it was a Friday evening and he was off that day at home. Most sales people would not have even taken my call after hours let alone on their day off. The next day the Raphael in the service department had my tire changed within twenty minutes. I got home only to discover that the mechanic had put on a different tire than I requested. I called Raphael and Joey. I was informed that the mechanic never told them that the tire I requested was not in stock. Needless to say I was furious. Joey went to the service department and they ordered the tire and I did not have to pay the difference ($25 more). I thanked Joey for going the extra mile when he didn't have to. As I mentioned earlier, most salespersons are done with the customer once the sale is completed. I highly reccomend that if you visit Modesto Toyota that you ask for Joey if you're in the market for a vehicle or Raphael in the sevice department for maintenance. read more

My girlfriend and I went to look at the toyota rav 4 hybrid. My girlfriend decided to stay in the car because she felt uncomfortable with all the car salesman hanging around outside staring at us. She said they look like the people hanging out in front of home Depot. Let's just say I got more information from watching YouTube videos about the toyota rav 4 hybrid then from these uneducated schmucks. I asked one simple question, he had to look it up on his phone. I could've done that myself. read more

This is the worst dealership I have ever been to. Arrogant mangers letting us know this dealership sells over 300 vehicles a month. Very rude we were told we had to put down more money then we had. Rudely put a paper down and said its this or nothing. We walked out and purchased a brand new vehicle at another Toyota dealership where our payments were lower and deposit was a fraction of the amount asked at this dealership! Would discourage anyone from purchasing a car here. read more

Update on my earlier review. I have since been in Contact with Steve, one of the owners and he made sure that my Camry mats got ordered. They are in now and look great. Hopefully this is how customers are treated from now on. read more

Purchased a new 2016 Prius in June and had a decent experience. Sales rep HENRY was superb and knowledgable but the rest of the staff i.e. Financing and management not so great. My family and I went in on a Sunday and were there from 6pm to 10pm till I cancelled everything. Once the negotiation process was completed and turned over to financing everything went down hill. They didn't have enough staff on site and claimed to be extremely busy in regards to the doc signing process. Around 9:50pm I was informed that it would be another 40 minutes and that they were in the process of calling another finance individual to help out in which it didn't make sense considering it was a weekend day and I'm sure they should've anticipated the high volume of customers. Once it was 10 pm I walked out and told them to cancel everything. The next day I received a phone call and was given a better offer in which I couldn't refuse, my main sales rep even went as far as to deliver the car to my home. I was content because in the long run it worked out. I just can't imagine taking my vehicle in for service and having to wait forever so that will more than likely be done elsewhere. I do understand that buying a vehicle takes time but the majority of the time should've been spent in the negotiation portion of the sale and not the final docs. read more

Extremely disappointed in my experience with this company. I was trying to purchase a new 4Runner they had on lot. I followed their requests for securing the vehicle of $1000.00 down no questions then 4 days later overnighted a certified check for the remainder amount. When I was originally told to do this I was assured it was the fastest way to have the vehicle delivered. Needless to say not the case, was told after they had said check that they needed to put a hold on it to verify funds. Granted I have yet to receive any documentation on vehicle or even of a pending deal. Regardless I'm supposed to be fine with them holding 50k plus my vehicle that they have to deliver. Which a lot can happen with that alone. My suggestion is look else where! I am now waiting for my check to be returned and basically out the money spent to get it there and the time and hassle alone. Alan and his team aren't very transparent with the way they do business. It's a loss but I bet when I walk into the next dealer I drive away with something. read more

I only gave this place a star because I have to and Henry Mota was extremely nice and understanding. But overall TERRIBLE experience hate this place and I will NEVER buy a vehicle from here again. I bought a Toyota Rav used car had so many problems battery died they tried charging me, then remote unprogramed waned to charge me for that too, breaks screeched wanted to charge me, within the month also! Something in the sunroof was broken also. I tried talking to them for months, and they kept giving me the roundabout, then I spoke to Ben and long story short he said I wasn't the only one that spend $23,000 on a vehicle. Super rude, disrespectful, so I made a complaint and Modesto Toyota finally reached out to me just to tell me that it was going to have to be on my expense anyways. So think real hard before buying a car here. It's honestly not worth it, I had other dealer ships treat me way better throughout this process. read more