Wanted to try out Moe's for the first time in years, saw some people online saying it was supposedly "better than Chipotle". The rice tastes like it might be a few days old and was crunchy and hard all throughout the bowl. Chicken was very soft like mush, couldn't see the grain so I didn't eat it. Still hungry, about 14 dollars going to waste in the garbage. This particular location is sewer waste comparatively to Chipotle on a bad day. Queso was alright, kinda tastes like the cheese from the dip crackers. read more

The worst experience service is terrible was standing online. No one in front of me for three minutes while I was watching the Chapel away instead of helping us when I asked her if she can help us, she looked at us with a bad face on top of the amount of food that we received was extremely minimum. They're trying to charge a lot of money for very little food, and then the salad was old something that we could not eat it looked like it was refrigerated for way too long and that's how they the I recommend anyone to go to customer service has dropped, and their food quality has also dropped terrible experience. read more

We decided to try this place out since we drive past it almost every day. When we walked in, the place was completely empty. The two people working behind the counter looked mad that we had walked in, but we were very hungry, so we decided to stay. I understand paying for your meal before you sit down, but forcing me to choose what percentage to tip you is ludicrous! Both of us hardly finished our meals since the meat was rubbery and the food not warm enough. What a waste of money. read more

My mom and I went to lunch here today. I really like their burritos especially since they have fresh cilantro you can add as a topping. The two women working did a great job for being so understaffed. Also the tables are super comfortable because there's plenty of booths. Thanks so much. read more

Disappointed with this location. Staff was unfriendly(no greeting at all, not even a smile or WELCOME TO MOES) Portions were not right for the cost, and for the restaurant being completely empty, it was dirty. The meat looked distasteful, and the chips were half stale, and half undercooked. I also watched an employee argue with a customer over pricing that was not properly displayed on their menu. When the other customer stated "it does not say that on the menu," the employee said nothing and walked back to the register. This location is by far the worst Moes I have ever been to. Best of luck to them! read more

Moe's Southwest Grill - Mexican Near Me - Naples, Florida

Watch out because there is an up charge for just about everything and staff will not tell you ahead of time. Workers are not super friendly just robotic. Food was alright just pricy with all the extra charges. I would go to Chipotle instead next time. read more

This Moe's is in the busy Radio Road Publix plaza. I also saw Walgreen's & Starbucks. Of course I was cashing in on my birthday treat to continue to extend it and to have a huge burrito following an exceptional doctor's appointment. So I ordered in the app for pick up & ended up getting some extra salsa and got the hot kind. The green is very tasty and mild, not salty like some of the grocery store brands. So, I wish I got extra of the green because the hot is tough to tolerate. One little container of salsa is far from enough for this amount of chips, plus it is nice to add some to the burrito. There were 2 people dining in separately. The employees were all in the kitchen and no one spoke at all. It was pretty quiet in there at that time, come to think of it, I think it is Moe Monday - not 100% sure what that is, but anyway the atmosphere was average. I'm still dissecting this burrito looking for the corn salsa. Had to cut it in half to eat with fork. See photos. 4 for flavor especially the fresh cilantro & the chips & salsa verde & no dishes to do! Changed it to 3 because the order was not followed. Shredded cheese, roasted corn Pico & shredded lettuce were missing. May have found the cheese, but not positive. read more

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Great Moe's location in a huge shopping plaza at Radio and Santa Barbara. I love Moe's over all other fast food chain tex mex places. Welcome to Moe's. They have mushrooms, wheat tortillas, tofu, cilantro, and the wrong doug or stacker now over the other more popular chain the starts with a C. I usually get a tofu stacker or tofu burrito with mushrooms, cilantro, cheese, both beans, both rice, and tofu and sometimes guacamole. The queso is not so good at Moe's, just white thick goo with not much flavor. The guacamole is very good and fresh. The stacker has so many layers and textures with corn taco shells in the stack and grilled. The restaurant is very clean people friendly, kinda an end location in the middle of the plaza so there are windows on the side where you sit. No outdoor seating though. read more

Ok, so I have been here a bunch of times now. The last two times have been above and beyond good with the food and the service at the counter. The young people on staff were friendly and thankful for my stopping in for lunch. The food has always been good and plenty to eat. Salsa selection is always fresh and tasty, and the iced tea is good as well (sorry, I get picky about iced tea, and theirs is good). The restaurant is pretty clean and in a nice location near many other stores and eateries, too. read more

This was the absolute worst steak bowl I have ever had, the steak had a rubbery texture to it.i asked for a refund and they said they can't do that, I asked for a gift card the manager said she can't do that either. The queso was extremely salty. Just garbage food. Not worth the 53 dollars we wasted. I wish I would have looked at the reviews before I walked in the door. Do ur self a favor.... save ur money and go to chipotle. read more

PLEASE READ I've been going to this moes for a couple of years out of convenience, after today it will be my last time ever going to THIS Moe's. Let me preface this with the fact that I worked at Moe's on Naples Blvd for about a year and change, and I worked as a shift supervisor for about half that time. while I understand this doesn't mean I know much about how they run now, I do know how the industry works and basic concepts about how you should run a store. I have no complaints about how the store looked, but the service was awful. I understand inflation, a chicken bowl will run you 11 dollars before tax. Now if I'm paying 11 and change for a plate of food, I expect a PLATE of food. Not a pathetic single scoop of rice and a serving of chicken that wouldn't even warrant a serving big enough for a jr sized burrito... I could tell what she was doing as I've seen it before in practice, someone who is too lazy to pull more rice, beans, meats, etc... and will stretch what looks like a cup of rice into 4 servings of food so they don't have to be the one to pull it out of the hot box. Also I don't think I've ever been to this Moes and not had to change up what I want because there's always something they don't have (staff, cookies, cups, tortillas, meats, plates, you name it and they probably don't have it or enough of it.) Pathetic... not to mention I don't think I've ever seen someone working here for more than a month or two. after years of going to this place I've never been tugged into coming onto this app and writing about my bad experiences here (I've had many) but after today swear to god I hope they tear this place down and build a chipotle or 3 peppers in its place, maybe once they do that people who go to this plaza for some lunch after working like a dog can get what they paid for instead being served what looks like a ration after paying nearly 20 dollars for a bowl and a kids meal. I could go on and on but it wouldn't be worth it. Save your money, either find another location or pick something else in the plaza. You'll get your moneys worth there, not here. read more

The only good thing about stepping in here is the shout out WELCOME TO MOE'S. The rest is honestly nothing to be excited about. Typical "tex-mex", in which I don't know about all that either. I ordered 3 steak tacos with sour cream, cheese, lettuce and pico. Nothing special on the flavor, super bland actually. And there was maybe 4 or 5 small pieces of steak in it. Maybe I should've gone for the ground beef, but oh well, the damag is already done lol. The salsas are not all that either. I was hoping to find some type of salsa that was spicy enough, but that wasn't happening either. Probably not coming back here. I mean I see their business is booming so kudos to them. read more

WELCOME TO MOES! Who ever came up with the idea of making their employees yell out the same half ass attempt of a greeting every time someone walks thru the door needs to get a job..................out of marketing. He He I have been eating here a lot lately. Mostly because it's close to my house. It's not the best food, but it is tasty most of the time. I did figure out what to order for a burrito that will be the most consistent. Again this is Moe's. My expectations aren't too high. But you do have to go there a few times to figure out 'what' and 'what not' to put on the burrito. You can't be a one and done to truly enjoy Moe's. One thing I love about yelp are the silly 1 star reviews people write. I find them very entertaining. " Waited 12 minutes in line." Because there were people in front of you? " the counter boy put too many jalapeños in my burrito." You are standing right in front of them while they make your burrito? " I had to clean my own table to sit down." That's because other customers are slobs and don't know how to clean up after themselves.. ' I hope this place goes out of business." Really? You want people to lose their jobs because you had one bad burrito. " I ordered 3 tacos and a salad, very forgettable." You do know this is a burrito place right? Keep up the great reviews! Lol read more

We love Moe's........always good fresh Tex-mex food just the way you want it. The chips and cheese sauce are the bomb.......I always order something different every time and never been disappointed. read more

WELCOME TO MOE'S On opening day, the poor employees were hoarse from hollering all day. I, personally, would prefer them be forced to sing chain-gang songs, but I digress... Nice, new location located in Berkshire Commons on Santa Barbara/Radio Rd. Grass fed beef, "all natural" chicken (really? is there an 'unnatural' option?) and lots of vegetarian choices if you like to stuff your tacos or burritos. A bit chintzy on the proteins...my Homewrecker was 80% rice. 0.0 Very nice seating area and free chips and salsa. I love the Coke freestyle machine. Mango or Cherry Vanilla Coke??? Jigga what!? For three people I dropped $26 read more

We gave Moes a try tonight after a good review from my daughter who went there the first week it opened. Very impressed. Enjoyed the "Welcome to Moes" when we entered. Nice to have the food prepared fresh right in front of you. So much food that we took the chips and salsa home for later. My bowl and my husbands Wrong Doug were very good and fresh. Happy to have them in Berkshire Commons. Give them a try! read more

This Moes location sets the bar much lower than other Moes I've been to. The food quality is always poor. Everything looks like it's been out for hours and untouched. Half empty food bins and the food all looks dried out. Slop and mess from food all over the food service area that never seems to get cleaned up. Been here several times and it's always the same way. Stopped in today and had to wait a minute before anyone came to take my order, no big deal, but waiting and looking at the food items in their bins I was grossed out, nothing at all looked fresh. Everything looked nasty. Guy came to take my order and I just said forget it, everything looks gross. His only response was, "ok". Other locations do a MUCH better job. This one is terrible. read more

Always great every time, food is fresh and people working there are always friendly, the fresh chips are great, my wife and I eat there once a week. read more

I was just at this moes and I must say is extremely disappointing to see people just haphazardly throw food together that somebody else is paying to consume.. The counter boy through so many jalapeños on my burrito that it's going to be an edible I express my discontent to several employees but after already waiting 30 minutes to have my Barito built I was not looking to wait 30 more minutes just to get another burrito so thank you Moes for your horrible service read more

Let's see. We waited for ten minutes right inside the front door then moved up about 2 feet. Probably another 15-17 mins until our food was bagged. 25-27 mins to get fast food is ridiculous, this wasn't Opening Day, this is 3 weeks in already. Strike One. So on to the actually ordering. First time in a Moe's, so we checked out the website first to familiarize ourselves beforehand. The person I'm with orders the Homewrecker with chicken. Now the website tells you what's on that particular sandwich. The kid behind the counter asked what was wanted on it. The person repeated I want the Homewrecker. Still a dumb look on her face, she asked again what was wanted on it. Doesn't take a genius to realize this cat had no clue what was on a Homewrecker according to their own website, but at least the person with me remembered and slowly, very slowly walked her through it. So I order next. I figured since she's clueless, I'll order with this next dude the way any real burrito joint lays out the menu in the first place, where you simply start by saying which meat you want. I tell him I want a steak burrito. He blankly stares at me for about 5 secs, then asks which named burrito I want? Now I'm totally baffled because this guy was clueless helping with the Homewrecker as well, and doesn't know what's on the named burritos anyways. I can only assume he needs to know to mark his little piece of order paper. So I follow up with "I want whichever one has steak on it". Now I think he just blew a fuse or something comprehending that but he scribbled on the paper, I think the Joey bag of donuts (bag of garbage actually), and then sure enough asked me what I wanted on it. So I figure I'll make it simple, I tell him I want steak, cheese, sour cream, tomato & onion. That means no rice, no guac, no pico, no anything but what I just ordered obviously. I look away for a moment only to gaze back seeing rice on the flour tortilla (never offered me the whole grain) and explain to him I never said rice and repeat the ingredients again. He kept it classy, he just scraped the rice back into the bin, but leaving just enough I still technically had rice on it. Then came the steak, or what I now refer to as two tablespoons of junk meat. Now I knew cheap corporate run joints would probably have some sort of guidelines on serving size, but this just took the level of cheapness above and beyond. I also knew not having all the inexpensive fillers like rice on the burrito would yield a smaller burrito, but this was seriously disappointing. I got a burrito less than a 1/3rd the size of my friend's Homewrecker. I mentioned quite out loud to my friend while this miniature sized burrito model was being formed I already know I'll never be back here. So whatever we move on to the register, pay and leave. Ordering = Strike Two. Drive ten minutes home, only to pull out two cold, literally cold, not even room temp burritos, so we nuked them. My friend got halfway through, decided it's garbage and tossed it. I made it half way through mine, which due to it's small size equaled one decent sized bite and tossed it too. Utterly disappointed, we had each tried a fried chip in the car ride which were conveniently poured directly over our wrapped burritos and thought they were tasty. Didn't realize they didn't have a separate container, just poured straight into the bag. Again, nothing but class. So we'll eat those we tell ourselves. Look inside the bag but there's no salsa. Go figure. Long winded my review indeed, but you're better off knowing the exact experience to expect. If this was to be a short review, I would tell you to keep on truckin' down the road to Golden Gate and Santa Barbara and get the burrito at Taco Ardiente next to Nana's. Except for cabbage instead of lettuce, it's much more like a real burrito (but not perfect) the likes of which you'll find on the south side of Chicago or California, or basically anywhere that isn't SWFL. No one can get it just right down here that I know of. It seems everyone has a dressed burrito meant to be eaten with a fork & knife. That's not a real burrito. Also any decent burrito joint always asks if you want side peppers and sides of red and/or green sauce, and throws a bunch of napkins in the bag knowing it might be messy. Not Moe's. Pick any one of these stellar final examples of this place for Strike Three. At least I have some Ben & Jerry's in the house tonight to help me forget about this place forever. read more

Horrible overpriced & cold food. They are very selfish with the meat. My burrito was 80% rice! Staff was rude and obnoxious. Had to clean my own table so I could sit and eat. What's worse is that this place is brand new! Avoid it! read more

All I can say is blah, blah, blah. This is my first experience with Moe's so maybe other franchises are better, but this one was terrible. The restaurant was extremely cold (and I am not normally temperature sensitive), the food we got (3 tacos and a salad) was very forgettable, the place was dirty, and the restrooms smelled of weed. All told, we will not be back and probably never visit another Moe's again. read more

12 mins in line and didnt even get waited on just needed to call it quits and leave

Really slow service right now. The team needs to step up their game. I know it's brand new but 20 minutes in line at moe's is pretty bad when it's not that busy. The staff was friendly but they seemed overwhelmed. Considering it hasn't been open a week I'll re-review after I give them another try. The food was good, just lacking on the service side. Definitely will not try on a lunch break or time crunch. read more

The wait was very quick and we got our food fast. The restaurant was very clean and we felt welcome when we entered the door. The people here were very nice and friendly. read more

I visit this location quite often. The food is fresh; the staff is friendly and my husband likes the music. The place is always clean and, even when busy, the tables are cleared quickly. On the negative, the amount of food served is not consistent. Some days, a salad is piled high, a taco overstuffed. On others, they are quite stingy with the toppings, staff almost seeming to count out the black beans or jalapenos, as if they were gold! Also, on the last two visits, there was discussion of presidential candidates going on, one of the associates even asking who I was voting for. I found that intrusive and inappropriate. Today, a customer came in and started heralding who he was voting for, and some of the staff chimed in. I do not enjoy politics as a topping on my burrito! read more

Extremely slow service. Workers actually visiting rather than acknowledge customers. Not what I'm used to at Moes

Great place! Food is warm and fresh. Workers and fast and friendly. Plenty of space to eat and the area is clean. I love their soda machine that allows me to choose any type of specific soda I want. read more

We came in shortly before closing so I asked if they were still serving. The 2 young men cheerfully replied with a "welcome to Moe's" & "yes, come in". One of the young men started our orders w the tortillas and beans but then he passed the burrito to the woman working with them and it just went downhill. As I started to point & tell her the 1st topping, she interrupted me to tell me to stop touching the glass. She was serious and grumpy and it felt like she wanted us to know she was unhappy we came in close to closing. So we paid for our food and my children went to fill the heir drink cups. The woman then went over and either shut off the drink machines or somehow stopped them from serving bc the drinks stopped coming out at once. My children said they saw her, heard a click and the drinks stopped. They barely had anything in their cups but they felt so bad and embarrassed that they didn't say anything to us till we were walking to the car. My husband said they could go back in and ask one of the guys to help them with their drinks. They refused to go back inside because they said the woman was scary. We really didn't want to deal with this woman's poor customer service so we just continued to our car. Disappointed. read more

Great food, atmosphere and staff. My go-to Moes location here in Naples. Although in the past week, I've been twice and they did not have any rice OR your choices of salsa like they normally do, they only had the green. Not sure if change of staff or change of delivery days or I might've just been unlucky my past couple or visits haven't been as great as when they first opened. read more

This is a great spot for this new Moes. I like go for lunch and then stop and do my groceries close by. This location is still new but the staff is friendly and work hard to move the line thru. The food tastes great and has many choices once you get to know what is offered. My food was really fresh and I like the excellent choices for drinks. On my visit I've also noticed how clean the restaurant was. I went on smack dab in the middle of lunch so naturally I figured I was going to have to wait which was well worth it because the food was on point as usual. I loved the fact that they said "Welcome to Moes" everytime the door opened it really did make an impact on us when we entered it will make me remember the restaurant when I'm hungry for lunch. It felt like a fun environment and my four year old son even started saying welcome to Moes when he heard them. read more

Crappy franchise in Naples every other city honors Moe Monday's all day long. Will never eat here. Rather recommend our customers check out Tacos and Tequila or make the drive to Chipotle. read more

The moment you walked in the door you're greeted with "Welcome to Moe's, you know that this is going to be a pleasurable dining experience. This was the first time we dine at a Moe's Southwest Grill. The young man behind the counter, Grant, cheerfully offered suggestions on what would make our lunch experience more pleasurable. I had the steak burrito with all the toppings that I wanted to make it perfect. It was so big I couldn't begin to eat the whole thing. My girlfriend chose the bowl with chicken and everything that she like to make it exactly the way she wanted it. We were also given a healthy amount of homemade tortilla chips and had a choice of six different salsas. The staff that was working that day was young, friendly and full of energetic life. In an era where it seems to be the norm that people are doing you a favor to take your order, this is certainly not the case at Moe's. This was our first trip to a Moe's and certainly will not be our last. By the amount of people that came through the door while we were eating lunch it has certainly become a hit in this area of Naples. read more

very good experience here at moes, was greeted with a warm welcoming and a very lovely staff. One gentleman by the name of nick helped throughout my whole order and was very polite, helping me understand the menu to helping with the food & also starting small talk with a smile on his face. As i left he made sure to say have a great day! Just a wondering experience, do recommend ! read more