I came to the Moe's in Riverhead with my boyfriend, and we both got burritos. We sat down to eat our burritos, and I felt something hard as I was chewing. I thought maybe it was a chicken bone, and I took out a big piece of bone, or so I thought. To my surprise, it was a huge piece of plastic. I spit out what else was in my mouth and shards of plastic was embedded in the rice. When I brought this to the assistant managers attention, he asked if I'd like anything else to eat. I said I didn't feel comfortable eating anything else from the establishment since I did not want to get sick. He said well then there's nothing for him to do besides maybe a $10 coupon. I said that was unacceptable. This is a huge problem and at best he could refund me and I don't even know where he refunded me because it didn't ever come up on my boyfriend's account. All he said was a lackluster sorry, and we vacated the premises. read more

Moe's Southwest Grill - Plastic in my Burrito - Tex-Mex Near Me - Riverhead, New York

Staff are beasts and the food is fresh and amazing. This might be the best moe's in the country

First time eating at Moe's wanted to try something new. Establishment was clean, wasn't crowded staff very nice. I Ordered A kids burrito the food station counter was clean ( Unlike other establishments they are messy). No extra charge for guacamole and free chips on the side. I like the salsa station with different varieties. Definitely will go, back food was good. read more

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Constant with all Moe's food was fresh and service was courteous. Of all the burrito chains Moes is still the best.

How can Moe's run out of most of their ingredients on a Saturday afternoon and then have customers waiting with no explanation and then told they are in the process of cooking it will be an additional 10 mins who is running this place? Time for new management read more

Bro I am so sick of this store messing up my order- it's expensive to Get delivery and to have multiple items missing every single time I order is getting old as hell. I had to redownload Yelp to post this review. That's how pissed off I am. read more

Moe's Southwest Grill - the thumb of a person's thumb - Tex-Mex Near Me - Riverhead, New York

Clean, good food. Affordable. Nice staff. Better by far than Chipotle or Funchos. Order online for easy fast pickup. read more

My wife and I are vegetarian and we found chicken in our burrito. Had to argue with them to get a refund. Go to the Chipotle down the road instead. read more

Dear lord. This place needs new employees, holy shit. Went in today and the new employee was VERY skimpy with the toppings, he literally put 2 olives on my salad and I had to keep telling him to put more of everything I asked for. I still left with a very light bag. So if you come here just be prepared to keep telling them about 5 times to add more of what you want. It's gotten better here except the man that made my burrito was stoned af...don't even know how they let him work like that. read more

Our trip to Moe's: we felt very welcome! Friendly, efficient service. The food was fresh, clean and in filling proportions! The queso is the best of any Queso anywhere. My next meal might be just extra large queso and chips read more

Moe's Southwest Grill - My Close Talker Salad with pork - Tex-Mex Near Me - Riverhead, New York

Review is based on a recent catering order. I scrambled at the last minute to find a place that would cater to a house out in Greenport, and Moe's was able to not only fulfill my order only a few days in advance, but was able to make the drive out to Greenport! Their catering department was easy to work with on the phone, and they were able to complete the order quickly and efficiently. The driver showed up right on time with the fajita bar package. The driver was so friendly and helpful with getting everything setup! The food was absolutely delicious (we catered Moe's after a wine tour, so it was the perfect end to a great day). read more

Disappointed Every-time the wife places an order and we go in to get it It's never complete where they're always leaving something out such as a condiment or something like a cheese or salsa for the tortilla chips which has happened on more than one Occasion and especially when it's not busy read more

Excellent service in light of the corona virus restrictions. Everyone had gloves and masks on. All of the workers were great and the food tasted great as usual! read more

Ordered the Fajita bar for a group of 12. Very pleased! All the guests loved it and we are still eating leftovers! Delivered right on time. Will definitely use Moe's again! read more

Save your time and go to Chipotle. Food was mediocre, as was the service. There are better options out there.

Line is always long...well, when we go...which was 3 times. Seems as though the staff is constantly confused or stressed. Maybe they need more staff? The food is really good. No complaints about the food. One thing I was really grossed out by and was a huge turn-off for my husband and I was that one of the employees had his pants far enough down and his shirt lifted high enough where you could clearly see his underwear and behind sticking out. I know it's not uncommon to see everywhere, but it shouldn't be allowed at the workplace and while you're prepping food for customers. It's completely inappropriate. I don't understand why management wouldn't correct this behavior. We snapped a pic that will be in their images, if they don't remove it.... read more

Moe's Southwest Grill - We don't need your underwear with our burritos, thanks.... - Tex-Mex Near Me - Riverhead, New York

Worst service Ive ever seen. Employees were dirty, saw one of them cough all over the salsa bar. Absolutely disgusting. Worst Moe's on the island read more

Food is decent. Tasted fresh and good variety. The problem is the service. I waited so long to be rung up that my hard tacos turned in to a moist wet mess. Very slow service and they seemed confused. Also I question their hygiene. I observed one employee using his cellphone while wearing his gloves. He then went back to the fryer and never changed his gloves. Unacceptable when handing ready to eat food. Then I saw they same employee cleaning the tables and straightening up the dining room still wearing the gloves. Didn't see if he changed them before preparing more food but I wouldn't count on it. read more

I came here because I had to buy one entre get one free coupon.I got a steak bowl and chicken burrito.First, the management it's horrible she always rolling her eyes every time I go there I believed she is the manger of the store and who's name I think is Rosa. they use to have a good management but not it's horrible and second of all, the portions are horrible you barely get any meat and it's very expensive.Also the food is never fresh made and the chips don't have no flavor at all, The queso was so disgusting and also one of the employees was cleaning the tortilla press and then Rosa but my tortilla on the press even tho it wasn't clean at all and my tortilla was dark and it didn't look good at all when I told her to re-make the food she just rolled her eyes at me the dinner room was dirty the salsa bar too I would never come back to this place and absolutely not recommend to anybody I would prefer to go to chipotle instead bad costumer service. read more

Eat lunch here a lot give a military discount not to much but it's something personal I think it's better than chipotle.

i live for moes bowls. i have been eating them for years and the locations and staff have been great. today was different. i went to the moes in riverhead. li, ny......soooo dissappointed, not the food , the service. two people on the line with orders coming in. im used to waiting if its busy, but there were two people in front of me. fortunately im not out there often and never there again. read more

A few years ago, this place was not the same. Now, their customer service, food quality and cleanliness is excellent. Keep up the good work. I love it read more

I was very impressed with the service we received when we went to Moe's for lunch the other day. We were greeted and served by Christian. His customer service was really amazing. You don't see that too much anymore. He made our trip enjoyable. The store was clean and we had a great lunch! read more

Great if you consider the place fast food. My food was alright.. but I definitely wouldn't say it's comparable to Chipotle. Though, I gotta say, their guac is fab! My hubby loves it read more

I was a customer for too many years ago of this place since a new manager call name cristian he is a rude person and he refuse me to make my own quesadilla so for this problem I decide to not coming any more to this place till this Spanish manager works here. read more

Very expensive for garbage. I ordered a burrito, but what I received was more akin to a leaky diaper. The meat: old, cold, and disgusting. I went home and immediately threw up. Wasting my gains from the gym. Moe's is a crime against humanity. No mo moes fo me. read more

This place is filled with terrible people. I went and left my wallet for not even 5 minutes and went to go grab it. I asked the African American woman ho was working behind the counter if she saw my wallet. She said "yes I saw it not the seat and brung it straight to the back." All of a sudden I realized all of my money was gone. It was exactly 50$. 2 20$, a 5$ and 5 singles. It wasn't even 5 minutes and they even admitted that nobody else was involved and that they took it straight to the back. All of my money was gone and absolutely nobody would help me. They claimed that they couldn't view the cameras too. Moral of the story, please don't go to this location. They obviously don't care about they're customers and are scum. I've worked in customer service and food service for over 8 years and this is absolutely ridiculous. They were all super rude when I asked them to help me as well. Also, I got a steak quesadilla and they completely jipped me. I got only a couple pieces of steak and my friend asked for cheese on his food too and they only gave him a pinch of it. Not worth it. Go to a different location where they actually care about quality and their customers. If I could give them less then 1 star I would bc they really deserve nothing. read more

Today was Cinco de Moes. Stopped in for quesadillas. Started to order and they said they had No ground beef. We asked if they were really busy today and they said they were slow. I'm thinking then why are they out of beef. We ordered our food. Went to table. The place was filthy. Broken chips all over floor. We've eaten here several times and it's always something. Probably the last time for this place. I must say the staff was very nice compared to a year ago though. They still get only 1 star for being dirty and having no ground beef! read more

This is hands down my favorite Moe's location! There is never a long wait and the staff is always very friendly. They always have smiles on their faces and are fun to chat with as they're preparing your food which, by the way, is always made perfect; and let's just say they never slack when it comes to toppings! I'm not really sure why this location has such low ratings, I come here very often and have NEVER had a bad experience. read more

If you need to cater a party and are looking for something different... We've used Moe's of Riverhead for a large affair (60 people) and small (20 people) and have been extremely pleased both times. For $12/pp, the customizable fajita bar is a great value and is delivered & set up with everything- I mean everything you need including paper products, cutlery, sternos & trays and they even bring the boiling hot water! Beyond 'value' the manager and staff are professional and courteous, the very food fresh and delicious. Our guests at both parties, which included many young kids, were pleasantly surprised and pleased with the fajita bar. We were completely satisfied! read more

Went to go here on a Thursday night and was disgusted by how filthy and messy this place was ! I went here with one other person and when we got up to the counter where you can see all the bins of food, it was a mess! Rice all over the place, beans all over the place. Each bin had crusted food around the edge of it like it was old and sitting there for a while. I could not believe how the employees keep this place. If they can't even keep the front clean where the food's on display, imagine how the back must be? We immediately left and went to eat somewhere else. read more

This is a chain mexirestaurant but still good nonetheless. I get a little pressure to hurry up when deciding what I want. The dining room size is reasonable, there have always been clean tables. They have a large assortment of beverages. I found the pricing to be a little high but i don't think that will change seeing as its a chain. Not bad. I'd go again, just not all the time. read more

This is the first fast food establishment that I have seen with clean restrooms! Just for that I will give them 5 stars. Not only were the bathrooms clean, but so was the rest of the store. Overall they have a friendly staff that understand the importance of keeping the store clean. read more

Horrible...food is good, however you literally have to beg for anything they are so tight with the scoops!

This establishment is horrendous. Not only the food but the staff. I've tried this place several times and all my visits were accompanied by rude workers. The one worker told my 14 year old that she didn't have time to make her salad with the ingredients. This place needs to be shut down. I've tried calling management but noone answers or returns my calls. read more

I go there a lot and if a asked for more sour cream they would not charge me but one day they were gonna charge me almost $2.00 foe a small thing of sour cream read more

I knew this place would turn nasty just like many places in RH. Went on a Friday at 5pm place was empty and the food in the case was all crusty looking and dirty I almost puked. I walked out. Who would eat that? Department of health should pay a visit. read more

This is a good place to stop by when your feeling mexican food.... i usually always get the joey bag of donuts... (its a burrito, i have no idea why they named it that...) and its pretty decent.. i like the way its kinda like subway, where you can choose what you want on your order... i would give it 5 stars but i feel like the menu has to be broader... not only that but the variations of the food on the menu is the same exact thing, just different toppings and ingredients... what im saying is that basically it doesnt really matter which burrito you get on the menu since your asking for specific toppings anyway. So the burrito with pico on it is more money, but the joey bag if donuts is less money without pico, so you can literally just get a joey bag of donuts and ask for "pico" on it, and you will be paying less money for it then you would be the same exact thing on the menu with pico... its hard to describe but it doesnt matter what variatipn you order.... otherwise this place is good and they have an awesome custom soda machine read more