Great prices, Good Quality, Swift Service & Never had a Problem! Tell them Ron sent you cause I'll…read morebe there tomorrow!

NOO! The manager "George" here is awful, his employees agreed. My 160$ pants were somehow ruined. I…read morewas given the phone to speak to him and he was incredibly defensive, blamed me, and wouldn't let me speak. Do not come here.

Personable service pick up and delivers when cleaning is complete. Will definitely recommend and…read moreuse again

Everything went great! Ava was on time and very responsive. She enjoys her work and is very…read moreefficient. I am looking forward to working with her to get my house into shape.

WARNING - NEVER GET SERVICE FROM ISLAND DRY CLEANERS. My first and last time using this dry…read morecleaner. 2 pc suite was supposed to be ready from a 2 day turnaround. When I arrived my suite was not there. Said the driver was running late, I waited 45 minutes. When the driver arrived, my suite was not in the truck. I waisted 2 hours of my day going to pick it up. Next day I pick up my suite. The suite was half pressed the sleeves were missed during the press. I'm not understanding how this was missed. Lazy, Terrible customer care, no empathy, disrespectful, although I was kind and patient.

I would give zero stars if I could. This business has had my comforter since December, and despite…read moremultiple attempts to retrieve it, I have gotten no answers, no resolution, and no accountability. The employees refuse to provide any useful information, and the owner is completely unreachable. I have asked for contact information, an update, or even a refund--nothing. Their excuse? Comforters are cleaned off-site. That's not an excuse for terrible customer service and zero communication. If you value your belongings and your time, take your business elsewhere. At this point, I have no idea if I will ever see my comforter again. Absolutely unacceptable.

Today was awful. Glad it was packed but people leave clothes in the dryer till they come back…read more Today is 6/2. The girls you have working three Today i feel could care less about cleaning the tables and sweeping. I have to remembered when Monica is on, place is immaculate. And really it could use some AC

Great place to do laundry. Clean. Friendly. Amber who was working was very helpful. Maybe pricy?but…read moreI use the big machines. I do blankets with extra wash and spin so maybe not pricy.

I dropped off 3 casual shirts to be cleaned and pressed. When I picked them up it was $16.28 for…read morethe 3. When I asked for a printed receipt with the tax disclosed, I was told they did not have such! Then, when I got the 3 shirts home I was very disappointed. One was good but the other 2 were very poorly pressed and wrinkled. I don't think I can do business here at Lapels any longer. Very poor service!

This business can't take criticism and won't service you if you give them a bad rating for service,…read moreinstead they'll flag you in their system so that they can refuse you service.. I think this is called DISCRIMINATION! So, about a year ago I wrote a bad rating about this business.. After spending hundreds of dollars at this cleaners location they refused to honor a $5.00 coupon that was expired by a week, not to mention that they were not doing a good job with my cleaning and I was having to re-iron my shirts after picking up my dry cleaning.. So today I decided to give Lapels another shot at servicing my clothes. When I walked in I was asked for my basic information. The young lady at the counter stopped and went to get the manager. I asked her if there was a problem and she said something was wrong with the computer.. when manager came out he stated "you badgered us on a rating." I said no, I gave u a bad rating last year for your service but I'm here to give u another shot.. He then proceeded to look for my rating on his cell phone.. I again asked him if was going to service me and he said I'm looking for your rating first.. I then told him not to worry about it because I will take my business elsewhere and just give him another rating tonight.. So here it is.. I want to thank Emerald Cleaners in Fleming Island for their great customer service.. I will recommend Emerald Cleaners to all my co-workers and the men/women in uniform who utilize dry cleaning like I do..

We used HappyNest a couple months ago because our washer broke. I am a super busy working mom so I…read morewas really hoping I could love this service and possible use it often. However, our clothes came back with black stains all over them. No staining item was ever found in the laundry, I checked pockets beforehand and I was not notified by anyone that an incident occurred. They just folded my extremely visibly stained laundry and gave it back to me with no care or communication. After I reached out, they offered to rewash the clothing which I obviously said yes too. It didn't work, the damage was permanent. They asked for pictures, receipts and links to all the clothing damaged and I was extremely optimistic they were going to reimburse me... it is their policy after all. I was delighted they were a genuine, authentic and caring company. But after WEEKS of having me jump through hoops they said no refund would be issued, and that their form of compensation was the "free rewash" they offered to me ... the free rewash that didn't work. They refused to abide by their policy and reimburse me for the clothes that were damaged in their care. I had to go out and buy our family all new clothes. I have never felt so dismissed, and uncared for by a company I had used to help me. I ended up just giving up on getting a refund because they kept emailing back saying the stains were somehow my fault. Super disheartening. Save your money and go somewhere local that cares.

Good day; went to the coin laundry on 930 blanding blvd. Some business uses this place the are…read morecalled Happy Nest Laundry. 1st of all they were using all the washing machines, the girls working for them were rude and taking people's clothes out without permission and leaving them in the baskets. I littarelly had to tel them Do Not touch my clothes I will be back. As I watched them for several minutes while they do that. So disrespectful and selfish. Don't use this facility or use Happy Nest Laundry. I've seen how they wash customers clothes.

I recently had the pleasure of using ITSWASHDAY's Wash, Dry Fold service at 3637 Park Street,…read moreJacksonville, FL, and I couldn't be more impressed! From the moment I scheduled my pickup, the service was seamless and professional. They picked up my laundry within hours and returned it 48 hours later, perfectly clean, fresh, neatly folded and hung!! The convenience of setting pickup and delivery times through their website or app is a game-changer. The staff is incredibly friendly and attentive, ensuring that all my special requests were met. The owner operator Chris is a rockstar at making sure his customers are treated like family. The facility itself is spotless, with modern machines and a cozy atmosphere that makes it easy for those who choose to do their own laundry. What truly sets ITSWASHDAY apart is their attention to detail and customer satisfaction. They even communicate with me by text message, which is great for me, because I just don't have time to answer long drawn out phone calls.. I highly recommend ITSWASHDAY to anyone in the Jacksonville area looking for a reliable, efficient, and friendly laundry service. Lesser companies are a little cheaper, but I've always had issues with the other guys not following my requests and my laundry coming back looking like I sent it out, dirty and wrinkled. I've tried the rest and now I only use the best, Five stars to ITSWASHDAY!! It's a great value to me because my time is valuable and now I don't have to spend it on folding clothes anymore. Thank y'all

Before I had a washer and dryer, I could always count on this place. Clean, reliable, and friendly…read morestaff. Now, whenever my washer or dryer decides to quit on me, I look forward to coming back here for the wonderful staff. Also spent a good bit of time staring at the fish tank.

Recently I brought my 58x56 tapestry to Martinizing for dry cleaning, which I have done in the past…read morewith Lapels and never had an issue. But when I picked it up it felt damp, when I arrived home I discovered my tapestry had shrunk & absolutely disfigured needless to say I cried. immediately returned & manager Pam, who was very sympathetic & said she would return it to see what could be down. In the meantime I emailed the company twice - no response. Although the tapestry was stretched it is ruined. This was the focal point of my home I am sick. It was obviously steamed not dryed as I requested.

I had been taking my laundry to Lapels at this location for 7 years. No problems. Since Martinizing…read moretook ownership the quality has gone down significantly. Shirts and pants often wrinkled. Three shirts damaged. I returned the shirts to them today and was told the holes in them were from moths. One golf shirt that had multiple snags was attributed to my negligence while wearing it. No way to prove anything, but it's the last time they'll get my business. Seven years, averaging about $2k per year. I'm looking for a new laundry now.