prompt appointments- knowledgeable service technician. They gave me multiple options on fixing my ornate lock

I was there earlier and they assisted me with several specialty keys for my specialty locks. I have assisted many friends utilizing their skills. They can look at the key and explain to you the time period the key was made and why you couldn't find that key anywhere else. I don't believe a computer could give them competition read more

Very Awesome same day service. Service guy was amazing -all locks have one key and my 87 year old Mom feels totally safe - thanks

Excellent customer service all around. Bobby McNamara is the best. He called before arriving and gave me an estimated time of arrival. He arrived, checked the problem and explained thoroughly what needed to be done. I am a totally 100% satisfied customer. I recommend this company HIGHLY. read more

We have a 100 year old door and lock. Michael was able to repair it and install and new lock but keep the old casing. It works great now! He was patient and answered all of our questions and explained what he replaced and why. read more

I had a new electronic deadbolt installed. The service was superb and efficient. Great value for the money. Mike was very good.

We called Saturday afternoon. Michael skillfuly defeated our first lock relentlessly overcame the second. He was prepared and determined! Neither lock was damaged. Hallelujah! read more

Robert McNamara is a professional with a warm personality, that stands out among others. You get what you pay for with this company, and in this person. I can't say enough great things about Bobby. I'm use to thanking him on behalf of Terrace Place West Condominium Association. But today, I get to show my appreciation as a home owner . You're a rock star! read more

Prompt, professional and took time to explain the details to us. Good price and completed the task in one visit.

I have use this service for nearly 60 years. The are and have always been great both in the shop and onsite.

This company provides excellent service and always has. I called them out to my shop to fix my front door. The service was prompt and the door hasn't worked this well in over 30 years. The team was very professional from the initial call made to the guys that came out to do the service. I would highly recommend this company! read more

Tom from Morgan lock has installed two locks in my home. he is professional throughout the work being done. Morgan lock is a highly recommended in my opinion. The quality products for the cost is worth it. read more

Communication was great! Serviceman was very nice and took great care and cleaned up behind himself.

Always do a great job. Yesterday had to get new keys for both doors. They were timely with my appointment and resolved all lock issues.

Excellent service I came here for my first time I broke a key off in my lock. I brought it to them and they had it done within a half hour. I chat it up with George. He's a great guy. I definitely recommend coming here. Great service. they've been here a long time can't go wrong read more

Mike was very courteous and professional. I've been a customer for over 15 years. I would suggest there company to others.

Great service! I highly recommend Morgan Lock. Mike replaced lock on outdoor storm door. Works and looks great. I will definitely use this business again! read more

they're made car keys house keys best locksmith around town in my opinion I recommend them to everyone

Needed a new lock or door knob. Bobby evaluated the job I said all I need was a new knob. The replacement was done quickly and all I had to do is have a seat and relax. I totally trust this company for all of my door security needs. I give Bobby five stars read more

Excellent work. Extremely knowledgeable and trustworthy. I've been doing business with them for over 10 years.

Unexpected issue with a residential lock that literally fell apart. They were polite and professional over the phone, discussed security measures in place to ensure I was authorized to request the service. The technician arrived earlier than quoted. The technician was professional, polite and thoroughly explained the issues and promptly made the necessary corrections and repairs needed. It even works better than before it fell apart. The value paid to come out on a weekend, complete the service in a timely manner and added safety they confirmed who i was before performing any work is well worth the reasonable price. Thank you so much! read more

Rekeying of a facility. Thomas and his team were prompt and gave me updates throughout the day. They finished the job in a timely manner.

This place came highly recommended. They came out right away and the technician was great. I would have been a happy customer, had I not reviewed my invoice after I paid it. When I called and asked about appointments/pricing, I was told the service call was $150 or $180. Once reviewing the invoice, the service call was $225. I texted to inquire about the difference. No response from the business for 4 days. I finally had to call and after 3 follow-ups finally spoke with Sue (or Susy) and she listened to my original call and called me back. She stated that they do charge 150 for a service call but the 225 also includes labor, although all services are listed as separate line items. She also stated that the invoice should have been more for the length of time the tech was at my house. I had a lengthy conversation when I set up the appointment AND sent pictures of the locks prior to the appointment. I was very transparent on my end, they clearly were not. If there was a additional charge for labor that should have communicated at the time of the appt was set up. If there should have been an additional fee for a longer appointment, that should have communicated at the time the appointment was set. If labor is a separate charge, they may want to consider listing it as a separate line item on the invoice or at least tell the customer that during the price quoting process. If you like surprise charges, lack of transparency and poor customer service, this is your place! read more

Had them come out to fix a stuck flush bolt. Not only did they simply leave without fixing anything, they actually didn't even put the latch mechanism fully back together and walked off with several of the screws! I guess at least they didn't charge us for the privilege but still. Tried to follow up with them (repeatedly) to get a replacement tech and they never called back. Just as well; wouldn't use them again. read more

My elderly parents back door would not lock properly; Bobby (technician) came out and did a good job of explaining the issue and corrected it. The price was much lower than anticipated. They are GREAT! read more

They saved me a small fortune on a key fob replacement! The dealer was going to charge me upwards of $300 for a new fob. The issue I was having was after replacing a battery, the fob would start the car but none of the buttons worked. I had two fobs with this issue. Rob went through the troubleshooting process he uses, and full replacement is a last resort Turns out the BUTTON PAD on one of the fobs went bad (as they do from use). There was a small break in the circuitry in the other board Long story short, a $16 pad got me a fully functional pad. Rob said hang on to the other board since it would start the car in a pinch but it would need to be replaced if I wanted button functionality. Long story short, the store looks like a place that would be limited to repairing your 80-year-old lock on a home in Beverly, but they do work with computerized chips as well. read more

This place is super cool. Been here since the 60s and probably has not changed much since then. I'm glad places like this can survive today. Ace hardware and Menards can only make basic house keys for you. They never have the right stock for file cabinets, padlocks , gate locks etc. This place has never let me down, even with weird and old keys I need copies of. They deserve to beat out the big places because they know their stuff. Not a computer in sight either. Super cool. read more

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Great experience with Morgan Locksmith! Stopped in because I was in the area and needed to replace a broken key. The key was in two pieces, but Morgan was able to make a copy of the key, which worked perfectly! I was in and out in five minutes. The new key was about $5.00. It is a proper locksmith shop, so they have all sorts of lock and door parts that a big hardware store likely wouldn't have. I also prefer to support small, local business when possible and Morgan Locksmith is definitely that! read more

Was in dire need of a key for an older brinks home safe. I wasted so much time and energy buying keys that didn't fit and nonreturnable..... then great Ace Hardware (95th Homan Evergreen Pk) suggested MORGAN LOCKSMITHS. Bingo! Calls returned quickly, use of texts to communicate and share pics, super straight up folks! Zipped over there, had the key made for much less than anticipated- so I give him a tip!! Learned that MORGAN LOCKSMITHS have been in the area for 60+ years and it's easy to see why: great knowledgable people, impressive key types in stock, patience, fairness, effort, and just plain kindness! Love these guys! Make them your go to and send others their way- support our local businesses so we won't be forced to always buy from Amazon! KEEP LOCAL BUSINESSES THRIVING! read more

Not even answering during there business hrs, I've been calling and calling no one is answering

Helpful and attentive service located on W. 103rd in Beverly. They do house calls. Shop local!

Super dependable and friendly service. They always return phone messages. Shop local!

Needed a key for an old padlock. Morgan Locksmiths patiently figured out a match, and at a very reasonable cost. Great shop!

I definitely recommend this business. I called on a Monday and spoke with a very patient gentlemen. We talked through what I would need and he presented options without pressuring me to buy anything. The serviceman was at my house the following Wednesday. He was on time and very polite. I told him the issue, he explained what needed to be done and got to work. He was in and out in about an hour if not less. My husband and I were pleased with the cost of the service and so far everything is perfect! read more

Bet y'all didn't know that Morgan Locksmiths also sharpens knives and scissors! They did an excellent job on my items and in a very timely fashion. read more

I have used Tom to rekey my house and make keys for my condo. He is awesome. They are prompt, professional, and extremely knowledgeable and accommodating. If you're using another locksmith you're making a mistake. -Chelsea and Dan K read more

Oh this was the guy who called me and told me he was on his way to another job but would come afterwards - and he was 45 minutes away. In the meantime I called someone else, who came an hour later. They ruined my door and charged me $300, which sucks, but at least they showed up. NO ONE from this place ever called again, nor did they show up. Not cool. read more

My 2012 Chevrolet Cruze key broke. I went EVERYWHERE I possibly could to get a new key. I even went to the dealership who told me that it would cost $800 to get a new key and chip (which would come in a week). I came to Morgan Locksmith as a last resort. Here, I got help right away. They explained everything to me throughly. They told me how to program the key and gave me tons of information I didn't know. I got two sets of keys the SAME DAY with chips included and went about my day. I only paid $200 for the whole service and it took less than 30 minutes. Hands down the best service I've EVER gotten. read more

STEER CLEAR!!!! You will be robbed!!! These people are not honest and they don't stand behind their work. I needed duplicate keys made for two of my file cabinets at work. I spoke with the owner, Bob, who assured me that as long as I had the correct code from the file cabinet, the keys they made would work. I came there and waited for an hour to get two file cabinet keys - which cost me $80. I found out later I could have paid $30 for these same two keys at a locksmith in Blue Island. The kicker is the keys DID NOT WORK!!! After returning to the shop to have them "re-file" them they STILL DID NOT WORK. He then convinced me to by a $5.00 bottle of WD-40, telling me that would help the case. it STILL DID NOT WORK. They refused to give me a refund, and each time I call a younger guy would answer and tell me the owner was not available. I could have easily went to a True Value or Home Depot or a Locksmith in the neighborhood, where I work but I wanted to support a small business which had been in my neighborhood for years. I would never go back or recommend this business! Yelp needs a -1 rating for this place. read more

Support small businesses! The environment is friendly and welcoming, the employees are amazing and they can perform more than other commercial places. I was unable to find a place to duplicate my key but they were able to do it in less than 10 minutes. I love how old fashioned they are and anytime I need a new key, this is my new place. read more