My wife and i bought our first Harley-Davidson today and it was a amazing experience. Geo welcomed us and treated us like family the very moment we walked in. I had lots of questions and Geo helped us with everything. I can't say enough good things about this dealership. We will definitely continue to go back for ALL our Harley needs. Highly recommend anyone looking for a new or used bike to give them a chance. read more

Motown came through.. thank you! Thank you Ashley, Nick and I appreciate your business greatly. The amount of work y'all have done to make this bad situation well!! Who knows, maybe you'll see me in next to get a matching bike! This business truly is amazing!! Thanks, again. read more

I go in there to buy a sportster then the salesman wanted my life history! He refused to show me the used bike I have seen online he kept pushing me to a new 900 but I liked the 1200 sportster then he was going to write up both bikes to show me the prices after the discounts he can give me, and I can compare price difference. But he was writing me for a loan first! When he asks for my Social I walkout! YOU need to sale the bike before you try to sign somebody up for a loan! But I told him I was paying cash to begin with! I shouldn't have to sign up for a loan to get the price of a bike! read more

Excellent service. I went to this dealer after a unpleasant experience at another Harley dealer. I was met by a young man named Van. He was friendly and took his time showing me several options for what I was looking for. He was genuinely excited and very helpful. After discussing the options I was greeted by ASM Lauren. She was extremely helpful and worked hard to make the deal happen for a price I was looking for. After the sale she kept in contact while I was waiting for delivery and answered all of my questions and made sure everything was completed smoothly. I couldn't recommend this dealership and these two team members enough. I will most definitely be back for service, maintenance and whatever else I need even though there is a closer dealership to me due to the outstanding service I received. I highly recommend. read more

Motown Harley-Davidson - 2021 Harley Softail Slim - Motorcycle Repair Near Me - Taylor, Michigan

I will start this by saying that Motown Harley-Davidson does have a great selection of bikes with helpful sales staff. However, their financing team is where they lost me. I work in Finance and understand financing more than an average consumer. They wanted to run a credit check which I in turn asked them to confirm it would only be a Soft Pull and not a Hard Pull - They confirmed it would only be a Soft Pull so I consented. Ended up being a Hard Pull on my credit which was annoying and negatively impacted my score. The gentleman then came back with 2 different payment options and asked me which I liked better - I then asked what the term (months) of the options were that he had presented to me in which he replied, he did not know and that he just wanted me to pick a payment. I then inquired the rate for each option which yielded the same response. I understand that loan terms, rates, etc. are not solidified at that point in the process BUT, if you have a payment option, that means a term and rate were used to calculate the payment and as the 'finance' guy, you should "know" and disclose those. I decided to end my bike shopping with Motown Harley at that point as I had no confidence in their team. You may have good luck with selling poor people on payments but when you're asked the terms, you should really be upfront and disclose them to your client. It's probably a safe bet that these folks have violated the Truth In Lending Act quite a number of times and I want no part of that. read more

My favorite, great customer service, highly recommended for new riders Acadamy, everything you need from downriver areas read more

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I took my MSF course here with James (Gimli). He was probably the best instructor I could ask for and was very patient with his students.

Took riding academy last week James was fantastic james is a great leader learned a ton even though I have riding dirty for over 35 yrs

I made my second Harley purchase from this location since they messed up my first order due to a salesman that did not know what he was doing. I purchased a 2020 street glide and had a stage 4 put in it shortly after I purchased the bike. Then I found out Harley could not program it because Motown sold me(I believe intentionally) a California emission bike which is not compatible with the Harley stage 4. This created a block on the warranty for the bike. It doesn't matter how many times you call this place, they deserve an academy award for all the lies they tell and you can never speak with a GM. In my opinion this place is a joke and they will not stand behind their own admitted mistake. read more

Ken and Steve Smith-Elliot in the parts department were just plain awesome!! They were patient, friendly and knew their stuff! I just bought a new Street Glide and was looking to upgrade a few things. There was another guy working too that was really cool. I didn't get his name though, cuz he was helping other customers. Hey Harley-Davidson Corp. these guys at Motown are the reason I'll keep loyal to your brand! You should definitely give these guys some bonuses! read more

I took the Beginner Rider course last month and had such a great experience!Donna K., the instructor, is absolutely amazing and the entire course was awesome! If you want to learn how to ride RIGHT - go see Donna at the Riding Academy! I couldn't recommend her along with the entire Motown Harley team enough. read more

The salesman Dan Blackburn is the salesman you want to meet when u go down their. New and used Harley David's bikes.

Shawn and Nick was great in the motorcycle training academy!!! Very fun and extremely instructive!

Coach Brian is a excellent coach. I've heard that the Harley Davidson riders course is like a Boot Camp. It's definitely not. everyone there is very understanding and extremely helpful. which definitely calms down your anxiety. I highly recommend it if you don't know if you should do the Harley Davidson, or a college course. read more

Buyer beware. You call for a price and they have you go through a 15 minute episode on a simple price. They tell you that they don't have list pricing for any of their vehicles when you call. read more

Took the rider course, Nick and Donna did a great job at making us feel comfortable and helping us with our issues! In return I came out top of the class!! read more

I've been to this store on a few different occasions in its various iterations - Motown, Biker Bobs, then Motown again (maybe more in between). My experience has been less than stellar each time. I've never been to a dealer that uses such strong arm sales tactics to wring every last cent out of a sale that they can. Highball prices, ridiculous loan rates, taking hours (literally) to haggle prices to wear you down so you'll accept their "deal" which is the same price you can get the same bike at every other dealership - all common practice here. Also be prepared for them to promise you the world when they smell a sale & leave you out to dry when the sale is done. The dealership is so ridiculously sales focused that they'll refuse to tell you their asking price on bikes via email because they want to up sell you on anything they can - true story! I found a bike I was interested in on cycletrader. It had no price, just the "email dealer for price" deal. I emailed them and they flat out refused to tell me the price. They insisted on me coming in and talking to them in person. Really?? They lost a sale on that one. If you're into dealing with pushy salespeople selling overpriced bikes & wrapping it up with a "Harley Lifestyle" image as the main reason to buy, this is definitely your dealership! Go on in, get gouged, ring the bell while "Born to be Wild" blares in the background and enjoy the ride. If you want a good experience, professional follow up by staff, and to save money, go somewhere else. read more

Was given an estimated offer with the information I submitted regarding selling my 2014 Sportster 1200Low. Ballpark figure was over $5000.00 with a definite offer upon my coming in with pictures and information. Bikes without even the $4,000.00 extras on it ranging between $7000.00 and $8500.00. Was offered $2000.00 read more

Worst customer service I've ever experienced! I will gladly go out of my way to another dealership for parts/service/clothing. I was hoping things would change over the years but they haven't! read more

Went to Motown Harley due to an ad for a used (2021) bike. Price was really good. Spent 2 days (2 hours each day), primarily for "working a deal" related to financing. (Later I was told it was a "loss leader", designed to just get people in the door so they can get people into a new bike.) Although they kept pushing new, I insisted on used. They low-balled my NADA/KBB verified TRADE IN value, tried to charge me an extra $500 for prep over other HD dealerships on a bike with under 2k miles, and then said that the interest rate (for 800+ score) would be 10-11% ... although they couldn't tell me the exact rate despite already running my credit through their lender. I asked about using my credit union and they said that the bike price would increase by about $7,000 cause the deal is only through their lender (which may violate fair lending laws?) Two days later I get a text asking whether I authorized an H-D credit card in my name. Nope! Will never buy anything from Motown Harley. read more

We had such a great experience purchasing a bike here. Steve Hubel helped us throughout the entire process, making it as easy as possible. He gave us a good deal on our trade and had us on the road faster than we expected. We had been looking for a while and probably would still be looking if it wasn't for Steve's patience, knowledge and professionalism. Thanks again! read more

I give this review because of Lauren. I have dealt with Lauren Mahoney a few times and she's always very upfront and transparent. She's a character is a good way. Always made me laugh. When I'm ready for another new bike, it'll be her that sells it to me cause she basically does all the work. I tell her what I want and she handles it. I can get a good look at a T-bone by sticking my head up a bull's ass, but I'd rather take the butcher's word for it. Thanks Lauren! read more

there needs to be an option for no stars! this is the worst dealership i have ever had to deal with. there is too much for me add other than, please seek another dealership for your next bike, parts or service. i have been dealing with this business for some years and ill never come back!! read more

Buyer beware! Please find another dealer for service or even purchasing. This dealership likes the money you have to fork out, but cannot repair motorcycles properly. Also like to tell customers that they don't know what they are talking about and mechanics are not all that good. Definetly would never come back!! read more

Very PUSHY, PUSHY. wouldn't sell a new bike. Wanted us to give them an answer that day. Bikes weren't priced. Worst customer service and OVER PRICED. read more

I just finished the New Rider Course and it was a very informative class. Bob, Greg, and Phil are all wonderful instructors. I would recommend this course to anyone. read more

The most pleasurable experience I've ever had purchasing ANY vehicle. The hospitality is stellar. Participated in the riding academy and is well worth the investment. Shawn, Bob, and John are top-notch instructors. Sales staff never pressured me, never felt like I was being "scammed". I even threw them a curve ball when I changed my mind (model wise) at the last minute. They accommodated me perfectly. MJ, Daniel, Tracey, Billy Bob, Eddie, Ken and Abe in parts; Chris, Ryan and Fiddy are ALL to be commended. The entire staff made you feel like you wanted to hang out there; unlike a car dealer where you want to get the hell out. Motown in Taylor gained a customer for life. Thank you all for making my first Harley purchase a pleasant and memorable one. read more

Crooked Dealership! I went in there to buy an 883 Harley for under $10k. The first two salesmen ignored me. I guess they had me sized up as a non customer because I was wearing shorts. Finally, a nice lady came to me to help. She stated that an 883 might be too small for me. Ok, no problem. I liked a grey Fatboy, but guess what? No prices are on the bikes and sales lady couldn't give me an answer to the price. She also kept stating that its Covid and these bikes were all going to be gone soon. Another amateur sales tactic! I liked the Fatboy and was willing to buy it right, now, If she gave me a fair price. She stated I was probably going to pay low $20,000, .00. I then stated again that I could buy the bike. She walked away to get me a price and came back at $28,000.00. Just a price from whom ever with a nothing written down. Where was this price coming from? Can this dealership charge any price they want? Also, she lied and told me that I would be paying at least $2000 more because ofBull shit Bike destination charge. These people are idiots! This dealership is a ripoff! Nothing in writing about my deal! Do not go there! Zero stars! These idiots actually believe they are smart and the walk-in customer is dumb! Do no go there! The Harley is listed at $20,599.00. These crooks tried to sell it at over $28,000.00. A honest Harley dealership sells at $22,500.00 out the door. My neighbor bought the same bike for $21,000.00. Crooks crooks and crooks! read more

Just bought my first Harley and couldn't have been happier with the service I received. From start to finish they make it an exciting process and really welcome you to the family. Very knowledgeable team there as well! Thanks Motown!! P.S. Ashley and David went above and beyond! read more

If you want to get a great deal on a new Harley Davidson and awesome appraisal on your used harley as a trade in on your new bike , you need to ask for Tim ! He knows what he's doing ! Right now they are giving 110% Blue book on trades for new bikes ! Also 0 down , 0 interest 0 payments until fall sometime ! I got the best deal ever ! He has two secrets to share Be patient and ask for what you want ! Tim made my new bike dreams come true ! I came in expecting to buy a used bike and end up purchasing 2018 Roadking ! For less than the used bike ! read more

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This place is awesome! Enjoyable experience with every visit. Salesman Nick Isles educated me about the bikes & helped me find my first Harley. I love the bike more each day! He keeps me informed about the HD promos & weekend events. Service desk team is amazing!! Miguel, Ryan, & Fiddy are always super helpful when it comes to my service needs. They have helped me with oil change, winter storage, & my stage 2 upgrade. Accessories & clothing associates are helpful too. Becca sized me up for a new riding jacket, gloves, & shirts among other things. Motown Harley is the place to go for your riding needs or just to hang out with some good peoo read more

Just bought my first Harley-Davidson motorcycle from these guys and while there's no prices laid out on the bikes for their sales process, the salesmen are knowledgeable and able to help out. Eddie Key was, from initial talk to delivery at my front door, the best salesmen there could be. I laid out where I wanted to be on the budget and what kind of bike I was looking for and we were able to make something happen. There was a bit of confusion with some phrasing and "out the door" verbiage, but the sales manager Kevin sorted that and made sure I left a happy customer. I'll be thanking Motown for years to come every time I ride my '13 Super Glide. read more

Eddie Key and the great folks at Motown Harley got me into my first Tri-Glide and bent over backwards to make it happen. Can't wait to ride it when spring finally gets here. read more

Motown Harley-Davidson - My new 2016 Tri Glide, I love it. - Motorcycle Repair Near Me - Taylor, Michigan

Purchased a new motorcycle for Motown and my sales experience was awesome. Worked with Karina and Ashley to seal the deal. Fair price on my trade in too. Had a little issue with the bike (no fault of the dealership) and they got me right in and fixed it. I just now completed my 1K service and Ryan W and Fiddy took good care of me. I also purchased more parts from Steve and that was another painless process (except for shelling out the cash-that always hurts :) ). All in all, I've been impressed with the dealership experience at Motown, heck even the finance guys (Dave, Eric, MJ) are easy to do business with...not pushy at all. Hopefully your experience will be as good as mine. read more

I took the riding class there recently. I also took the college class 10 years ago. Even thou I got my endorsement I did not feel comfortable enough to ride. Here's the difference The college I went to used old bike bikes that they were constantly working on. Also about 150/250CCs and a large class no big deal for any who is already a rider. The Riding Academy has newer bikes 500 ccs and if your a beginner they make sure your comfortable. They are all very passionate about safety Shawn Ashley & John Great instructors read more

I had the most amazing experience learning how to ride!! I never thought it was possible but I received my endorsement tonight! Thank you to Ally!!! She is an amazing coach. She can take you from never being on a bike to truly riding! I am so grateful for her encouragement and positive energy. Also want to shout out to John my in class instructor and to the amaZing staff for making me feel part of the Harley family. If I can do it!!! Anyone can!!!! read more

I just turned 68 years old and me and the gals bought Harley Davidsons. My doll, my love and the best darn saleswoman of all times helped me get my dream to come true. Never to old to ride, thanks Lauren Mahony! read more

Beware, when they order the wrong parts and you don't want to wait another week and a half to see if they get it right the second time. They charge you a 20% restocking fee. Shop elsewhere read more

I took the new rider course and my riding instructor Ernie was amazing. He is a great coach and someone that knows what he's talking about and won't let you finish until you get the technique down and even then he would still push it through every exercise. If I could do it again I would still want him as my coach. Everyone here is so nice and very helpful and I will definitely be buying a bike from them come spring. read more

Bought a low rider s from Damien, he answered all my questions and got me exactly what I wanted