I've had Mountain Mikes many times in the past and from various locations. The pizza is just OK, but it's pretty consistently just OK. This review will not go into too much detail as to the quality of the pizza, but rather will focus on the extremely poor customer service. First, I will say that I do have high standards. I manage a customer service call center, so my whole life centers around customer service. However, I don't think good service is too much to expect. I started by ordering through their website. I received a confirmation and was told that my order would arrive within 45 minutes. So about 55 minutes later (or 10 minutes past) I called to check that they received my order from their website. A young girl answered and I told her that my delivery was expected 10 minutes ago. She did not ask for my info, but rather replied that the deliver guy just left and is on his way. Well considering that I'm less than a mile away, I thought, "OK, no biggie". Fast forward another 40 minutes and my order is now 50 minutes past due. I call again and speak to the same girl. I tell her that my order is 50 minutes late. She said that the delivery driver is on his way. I tell her that she told me that 40 minutes ago and seeing how I live a 1/2 mile away that seems unlikely. She gets my name this time and places me on hold. I'm holding for 3 minutes, then she picks up the line (I can hear the background noise) and then hangs up. I call back immediately and ask to speak to her manager. I'm sure she can tell that it's me calling back, but there is no apology given. The manager comes to the line. I explain that my pizza is almost an hour late at this point. I explain that I called when it was 10 minutes late and was told it was on it's way. I explain that I just called again and was hung up on by her employee. She asks me to hold. No apologies, just hold. She comes back and says that the delivery guy is out delivering and I must have not been the first on his list. She said that the pizza will be hot and fresh though. So I ask why is it that my pizza is arriving over an hour late. She said they're busy. Again, still no apology. She said that next time she'll be sure that the driver delivers mine on his route first. What? How can you even notate that in your system. I tell her that there for sure will not be a next time and that I'd be sure to write a review of my experiences. By the way, the pizza was freaking cold. read more

I visited this location yesterday in a hurry to grab a quick lunch. I should of seen the warning signs well ahead of this and visited my trusted friends on yelp ahead of time. I walked in at 12 noon which should be busy and I was the only customer in the place should of been sign #1. I walked up to the counter and literally to one other yelpers comment he was the only guy in the place doing everything. In this case suck it up smile and be friendly..sign #2. Once ordered for the to what i would think lunch buffet fairly easy to execute I looked around and saw one pizzza...sign #3. I chalked it up and thought they would be bringing out more. I walked over to grab my salad bar and to be honest was one of the worst looking ones I have seen. I felt like I had to pick out what looked fresher that the other items for my salad....sign #4. After being fully disappointed in the salad bar I ventured over to the pizza which looked possibly left over from yesterday and heated up....sign #5. I made a selection of a few pieces and headed back to the table.Once into the first bite I realized my prediction and this pizza was so dried out it would of made a better weapon than being edible....sign #6. I was there now thinking about how does a place like this get to this point and what I could think of is a truly disjointed owner who has no care for the quality and service that is going on at his/her franchise. I would not be surprised to see this place out of business soon based on what I experienced. With the limited choices in this immediate area you wouldn't have to try very hard to just be pretty good, but this place is just pretty awful. Once I finished I headed out to not even a "have a great day or thanks for stopping by"? I guess the plethora of customers was distracting to this employee. I have to take that back I was the only customer for the 35+ minutes I was here. For me my take away is that I should of just left at sign #2 and saved myself true dissapointment. I should of went with my gut feeling and pass this place right up. For me there won't be a next time not in this life time! read more

I order pizza online & hit pick up instead of delivery & so I called & they brought pizza 5 minutes later great customer service. Our favorite is the sizzling bacon specialty pizza yum! read more

Went in for the buffet pizza and salad. It was 1 pm almost every table was dirty there was only 1 table with customers the pizza was cold looked dry and old they cooked a pizza way too much pizza sauce. Worst salad bar. Wont be back to this pizza parlor. It was dirty and they were not busy read more

Ordered one pizza on Friday night at 8:35 pm I understand they are busy but we just received our pizza at 10:00. Pizza is cold, only 4 miles down the road and the manager wouldn't give me her name. Honestly I am just stunned that this place is still open. we spent 50 dollars for one pizza, I can't believe it. I could have got a full sushi dinner for that price. WOW. read more

This place used to be really good. It has went downhill. The last two times I went in there the tables were dirty (nobody even in there eating)and the bathrooms were nasty too! When i told the owner lady that the bathrooms were really dirty she told me sorry we have been busy (it was 3:00)I told her there is a nasty pink ring in the toilet and looks like they have not been cleaned in weeks.Walmart's toilets are cleaner LOL! Last time I had ordered a pizza to go and the guy took my money then ran his hands through his hair before making my pizza. Never washed his hands! Yuk! I will NEVER be returning. read more

My husband and I went to dinner here.. there was only one person working (cashiering, cooking the pizza, etc.). Very very slow service. We were there for about an hour and a half. Was pretty dirty.. bathrooms were nasty. And we were both actually sick all night that night. read more

When I walked in the restaurant my first impressions were how hot and dirty it was. There were three employees but there were multiple tables to be bussed that looked as if the food had been there awhile. My pizza was average at best with the toppings being slightly burned. I was not going to write a review however, after reading the previous reviews (unfortunately after my experience) I felt I had to confirm what they had said. I will never go back. read more

Love this location. Great customer service and friendly staff. Kevin the delivery driver is always courteous and on time. I really like the beer mugs are kept in a freezer, so the beer is always cold! Best pizza in Lincoln! read more

We Have lived in Lincoln for over 2 years. We eat here at least twice a month. The deliveries are always on time and Kevin our delivery driver is awesome!! We have always been satisfied with the food. We were even more amazed when we held a fundraiser for our daughters school this past week and the crew at the restaurant went above and beyond to accommodate our needs. They were friendly, worked real hard, and pulled it off!! The manager Jass if Im spelling it right, was most impressive. His willingness to help and be apart of the community was heartfelt and genuine. Love love love this place. Thank you guys!!! read more

BEST pizza in Lincoln hands down!!! The crust is amazing, always hot, fresh ingredients, super fast. We almost always do take out so I can't speak for dine in, but I can tell you the quality of pizza is amazing. By far our favorite pizza place! read more

I came here at 11:45 to order the lunch buffet, after i paid i realized there was no pizza out! I simply got a salad and about 15 mins later one pizza was brought out. The pizza was half pepperoni and half supreme both flavors I don't care for (My husband ate it though.) I requested a cheese pizza so that I could add pineapple and at least sort of get the pizza I came for. I did not get my cheese pizza until 12:30, call me crazy but I think every buffet should have a cheese pizza ready for customers. I know I won't be coming back again. Also, my husband was watching the t.v and the employee who was not wearing a name tag came and turned it off! This is definitely the most infuriating lunch i've ever tried to eat. STAY AWAY! read more

This is only a delivery review. My pizza delivery guy is with the business! Always brings me hot pizza with a smile and positive attitude. I love it because it's convenient, the pepperoni is exclusive to this franchise( the curled ones) and you can go back and forth from pep and olives to white sauce and chicken and be completely satisfied. I crave it at least once a week and it's a damn good pie! A Lil ranch and there yah go! read more

Terrible customer service, i tried offering pointers of how to make the customer experience better and both employees could care less. Not worth the higher price. read more

This is a solid pizza place, but it could be a bit better. Nothing makes the pizza stand out, but it is solid for what you get. I often order pepperoni pizza and the pepperoni has a nice crispy taste and texture. The sauce on the pizza has a very nice flavor that tends to be a bit tart and sweet. Two negatives about Mountain Mike's: 1) I find the pizza to be a little bit expensive if you order a custom pizza; 2) The restaurant needs more frequent table cleaning than occurs now. Sometimes dishes from previous customers will remain on the tables for hours, which does not make an appetizing environment to eat a pizza on the premises. read more

Terrible service. When you call in an order they can't hear you. Then when the order is delivered you get the major run around! Talked to 3 different people(not including driver who refused to take back wrong pizza) and was placed on many lengthy holds before finally getting someone who could fix the order. They didn't offer any compensation and were pretty rude about their mistake. Then when pizza finally did arrive 2 hours after original order it was raw! Ick! Never again! read more

Over the years as our kids were home we always wanted to try Mountain Mikes Pizza . But with so many other pizza places we just never did. Kids always voted Little Caesars because of the cheesy bread sticks. Anyway we finally called an order in to Mountain Mikes this past Saturday!! We ordered a large half combo and half Hawaiin. And thought we'd try the garlic bread !! A grand total of $50 and some change. We were expecting something fabulous for that price. The pizza was good , and I'm not a pizza fan . The garlic bread was a very flat box of squares that looked like it was dipped in oil. We couldn't even pick it up to eat since it was dripping. The box it came in had already soaked through. So pizza nothing special but a NO on the garlic oil bread..... read more

Yesterday at 6:30 we had our Lincoln little league meet and greet at Mountain Mike's and as soon as we got there we placed an order of a large Pepperoni pizza to go, one hour later at 7:30 as our whole team is heading out the door we were still waiting for our pizza. I asked why it was taking so long, so the waitress said she was going to go check in the kitchen and came back out saying they must have forgotten because they had too many orders. She said she would reimburse the money for everything and start making the pizza and at that point the kids were hungry so we said ok but then the cook came out to tell us that they ran out of Pepperoni. I mean what? A Pizzeria that runs out of Pepperoni is something new to me? By then it was 7:45 walking out out Mountain Mikes with no pizza, hungrier then we walked in and upset. Today as I checked my account to see if they did reimburse the money all they reimbursed was the pizza, well we never got any so that was expected but they didn't even have the courtesy to cover for the drinks? I walked in today and the owner said they would only cover 5 dollars for the sodas, but not the two beers that my husband had, are you serious now? Not even handing a coupon, offering a free pizza, nothing to say sorry? Absolutely worse customer service experience ever. read more

Food was ok - we came for the lunch special. Needs to be cleaned up! Found the interior to be dirty. Big negative for me!

I normally love Mt Mikes, but I won't be back to this location. The service was terrible, and the pizza was dry with few toppings. The girl at the counter seemed more interested in socializing with friends rather than helping anyone. Most patrons that came in were complaining about their orders taking way too long. read more

Terrible experience. I will never order again. Ordered online and was told my order would be delivered me in 45 minutes. An hour later I call and they tell me the online system must not be synced up because it's still another 20 minutes. It was clear they messed something up but didn't want to admit it. My order gets here (shortly after 20 minutes) and the ranch for my buffalo wings that I requested through the system AND in my online comments was not there. Just terrible!!!! So disappointed. read more

Love, love looove this place! Best pizza hands down. Everything else tastes bland in comparison....my favorite is the Mt Veggie-more and the Robbers Roost. I always tell them to make it thin and crispy...and it never dissapoints!! My son loves the pepperoni! They are not skimpy on the toppings like other places.....use to be a big round table fan but now my family and I crave mountain mikes....it just has so much more flavor! read more

Everything I've gotten there has been great, pikes peak pizza especially. Quick delivery times and good coupons as well.

Best Pizza in Town!!! I went in earlier today with my family and we ordered the Mt. Everest and I became an instant fan of Mountain Mikes. The pizza was full of flavor and the aroma was mouth watering. The service was super fast and the staff was very friendly. The restaurant is overall very clean. If you have children there's arcade games and a air hockey table to keep them entertained ( which I greatly appreciated). I truly am in love with this place, it has that family friendly vibe as well as game day destination. I recommend this place to anyone who wants their money's worth. I will be ordering pizza from this location and look forward to trying their broad variety of pizzas and appetizers. :) read more

How could this place have bad reviews.. GREAT pizza and superb customer service, definately recomend this pizza resturaunt, over the other pizza companies. read more

Keep giving them the benefit of the doubt. However they have yet to produce a pizza in the stated time. Have been told "ready in 20 minutes" yet the pizza is just being prepped at 20 minutes. Give them 45 at least. Also, turns out they don't have basil in their pantry. If your pizza claims to have basil, it won't. Causing yet another delay. Afraid this will be the last time to visit. read more

Great quality ingredients and overall presentation. Our new favorite pizza in Lincoln

I prefer Mountain Mike's ingredients over other pizza places, which is why I come here much more than others. The service inside here is pretty standard, but I myself am yet to experience what i feel is genuine greeting or desire to be served. Aside from that, the delivery drivers that have been working here for a long time now normally go above and beyond and I actually look forward to seeing them. My advice would be treat others how you would want to be treated and you will get a great positive reaction out of your customers. Last but not least the reason why I have decided to go down from my originally decided 3-star review is because countless times I order extra mushrooms(which I pay for) or not, I never get extra mushrooms. I always seem to get an inconsistent sprinkle of paper thin flakes of mushrooms. Believe it or not I've had situations where I've paid for extra toppings and ended up getting less that what Ive gotten without ordering extra. There needs to be some sort of measurements implemented. I honestly just feel like the above mentioned negative things have affected my desire to come here anymore. read more

I'm a routine customer here, and I've never witnessed such a friendly and caring atmosphere at a pizza bar. Kevin always goes above and beyond with customer service, and that's why I find myself coming here over and over again...most importantly, the pizza is always fresh, hot and yummy. read more

terrible!!! If you walk into Mountain Mikes you are time traveling back to the 1980's... Stained maroon carpet, fake and Mix-match oak trims, stains on the ceiling, black air vents, dirty floors, soda machines were all out of soda and tables with old food that hadn't been bussed!! Slow slow slow! We ordered 3 mountain size pizzas at 5:45 and didn't get them till 7:05!!! Pizza is extremely greasy and rubbery. read more

Unfortunate Experience. We were craving pizza and thought we would give this place a shot (since we were close by) service was so frustrating. We were over charged then recharged and were told we had to wait for the delivery guy (which I believe is also the manager) to come back to process our refund. Not great but ok waiting for our pizza anyway. We specifically asked for receipt showing our refund, they did the transaction and never even told us. When we asked for the receipt they had to dig them out of the garbage (covered in what I hope was a salad dressing) and slid them across the counter to us. Really! Plus nothing showed refund only void. Now we have to wait again since the delivery guy is out on more deliveries.Now we are on our way home with no clue if we are getting our money back when my daughter tells us that the pizza is wrong. Ugh read more

Not sure what it is about eateries in this plaza, but I am shocked some of these places remain open with the horrible service.

LOVE THIS PLACE! I order online before I leave home and it's always fresh and ready for me by the time I get their. They show me the pizza EVERY time and always ask if I need cheese/peppers or ranch. Everyone is very nice. I normally always get the regular pepperoni which is always a great choice but every once in a while I get the chicken club pizza and it's amazing! Also I have tried the garlic bread sticks with cheese, they aren't the best by the time I bring them home which is about a 25 min drive so I stopped ordering those, however I'm sure they're delicious fresh. read more

Once a week we order over the phone and in 20 mins. I arrive...3 mins later I have our pizzas. And they are done perfectly. No complaints here. read more

Awesome place! The Everest is the best combo I have tested yet. Love all the different beers on tap and the environment!!!

The restaurant itself to is a bit dumpy, delivery can be slow, but we like the pizza a lot. I recommend it for pick up.

Thank you so much for hosting our JV Football Bonding Dinner! We had the best time. Jazz & Stephanie were awesome hosts - Thank You. The boys enjoyed their night with great pizza, the presidential debate, video games, and arcade games. this is the place to have a party for great pizza at a reasonable price. We will be back and Thanks Again!! read more

My wife and i have been coming here for over a year and every time we go in there, the place is empty and a mess. The last straw was when my wife brought in a coupon for a pizza and was almost charged twice the amount of the coupon just for a couple of extra toppings and a beer and when she asked about the charge, the manager acted rude and condescending and then got the pizza and found it not to have the extra toppings so we will no longer give them our business. Too many places to choose from in town with better service. read more

Came in for lunch buffet. Good pizza very tasteful. Salad bar was fresh and clean. Variety of pizza and was even able to request my favorite pizza!! (Pepperoni bacon and pineapple) thanks to the staff and delicious food i will be back. $6.99 you cant beat the deal. read more

Went here last night for dinner with the family. Great pizza!! We had a few families that joined us and we all loved the food. Clean restaurant and good service. We will be back. Kevin served us and he was polite and courteous. Thanks! read more