I love PAW. When looking for a vet I called several and PAW was the most reasonably priced (boy do…read morewe appreciate that). And they were easy to schedule with. The staff is , incredibly kind and professional. They met my boyfriend's shepherd mix when I brought her for a nail trim. Lacy was very anxious but not only did they take their time, they were so kind and truly gained her trust. I just brought her for another nail trim & a Lyme disease vaccine (several months later), and Lacy was not shaking this time. They were again patient and loving towards her. I will be bringing her again for her second Lyme vaccine next week. I recommend PAW very highly. They will love your pet and are in this for the right reasons.

All the staff and the Vets are genuine and caring here. I brought my rescue dog, she was 10 years…read moreold and they saw her prior, so I stuck with them and they were wonderful... even during my loss 3.5 years later. They gave me clear quotes and options. I checked other vets that were closer in my area, for my new puppy, but no place compares. My puppy loves the staff and treats he gets from PAW. *****I'm traveling to come back to PAW because quality of care cannot be beat here. This is now year 4 that I'll be using them.

I didn't know what a great vet could do until we started working with Dr. Feldman. He is…read moreknowledgeable, conscientious and so thorough. We came to him when my first dog was fat shamed for his pain...Dr. Feldman treated my dog's underlying arthritis and made us all so much happier. We had the confidence to get our puppy this summer in part because of my confidence in Animal General to guide and support us.

I have been going Animal General for years . Ever since Dr Feldman left and also Dr Dolan and Dr K…read moreleft this practice went downhill. Waited more than 11/2 weeks so get someone to call me with my dogs blood work results. I had to threaten them for the doctor to call me. Will never go back . Took all my dogs records and am seeking a new vet.. I have 3 dogs!!! Terrible Service. I don't recommend them to anyone

Super caring for our pets, great service. All the employees are super nice. Highly recommend.read more

The level of caring for my dog, Z, was always good but especially so in his older age. I got…read morehonest advice and great support from the entire staff!

The old gentleman was super rude and threw us out for no reason. Kind of happy they're closed .read more

My boy had a bad intestinal issue for weeks and was new to the area (so didn't have a local vet…read moreyet). They took him in on a Sunday morning, staff was very friendly and took the time to explain what was going on. In 45 min we were out there with Rx and he was doing better even that evening! Great establishment!!

They are all amazing from Doctors to receptionists…read more Very professional, caring and supportive individuals.

If you enjoy the front desk staff in the ER section acting like you're an inconvenience this is the…read moreplace for you. All the doctors are extremely nice, but it's hard to get past the first impression of the facility when you see the side looks and annoyed faces.

Very compassionate and professional team. I took my cat…read morebecause she was very I'll. Everyone there was caring and compassionate. Thank you.

I have never in my life experienced such an unprofessional and careless veterinary office. I had to…read moretake my 6-month-old puppy to another emergency hospital less than eight hours after leaving this one because his condition rapidly declined. My dog was having a clear negative reaction to a toxin, and we were in this hospital for less than 30 minutes. The "doctor" took him to the back, glanced at him, and made a guess based on something they assumed was from his past. There was no additional testing, no further investigation, and no effort to confirm the diagnosis. I learned later that day that their assumption was completely wrong. By the time we reached the second emergency hospital, my puppy was experiencing tremors, seizures, instability, and could barely walk. Even worse, his gums were pale while we were still at the first hospital, and they didn't even give basic supportive care like IV fluids. What makes this even more disappointing is the interaction I had later that day with the receptionist. When I called--scared, confused, and simply trying to confirm the doctor's notes--she was inconsiderate, defensive, and extremely unprofessional. Instead of listening to a worried pet parent, she acted like a snarky child, cutting me off, speaking short, and giving attitude as if my questions were an inconvenience. It is terrifying that this is one of the only emergency hospitals within a reasonable distance, because the level of care we received was unacceptable. As a pet parent, I rely on trained professionals to guide me--especially when I'm not educated in veterinary medicine. Having to fully trust a medical team that provided such minimal, dismissive, and incomplete care of a 6-month-old puppy is beyond concerning. For an emergency/surgery-focused facility, you would expect attention to detail, urgency, and compassion. What we experienced was the exact opposite. This could have cost my puppy his life.

Five stars in every way! They were there ALWAYS whenever we…read moreneeded them. We recently lost our Great Pyrenees and she grew up with Roaring Brook's care. She lived the life of a queen with care unmatched from the entire staff at RBVH. I salute the reception staff, the techs and Dr Hilliard, Dr Staudacher, Dr Candace, Dr. Nasser and anyone else I missed. Abbie says, thank you for taking care of me. I have reached the Rainbow Bridge and no longer struggle with LarPar/GOLPP and Cushings. I'm free and leave with great memories.

I took my 13 year old cat there because he was losing weight. It was recommended I see Dr. Alissa…read moreHilliard, I was told she was great at diagnosing and treating cats. At the first appointment Dr. Hilliard barely examined my cat in fact she barely looked me in the eye. I spent most of the time in the examination room with the technician. Dr Hilliard had blood and urine work done and diagnosed my cat with diabetes. She prescribed Lantus Insulin and insisted I put my cat through an 8 hour curve in their facility to check his blood sugar levels In a few weeks. Every time I bought my cat in there the technicians were so incompetent they got my cats weight wrong. When I mentioned this to Dr. Hilliard she said I should get over it and move on. Dr. Hilliard claimed my cat was very ill and in dire need of fluids and should be hospitalized. I suggested giving him the fluids myself. The fluids were pricey but I picked them up from their pharmacy and began giving my cat fluids. When I showed up with my cat for the curve, which was rather expensive. The technician was rude and told me she had a lot of patients and did not have time to answer any of my questions and that my cat was due for a rabies shot. When I asked if my cat was well enough for a rabies shot and if Dr. Hillard had authorized it they had no answer. Then the manager Ann-Marie started telling me horror stories about how they may have to euthanize my cat if he bit someone on the staff. Mind you my cat is sweet and docile and has never bitten anyone. Dr. Hilliard later admitted that this rabies shot fiasco was her mistake and that my cat was not well enough for it. They decided not to give my cat a rabies shot and performed the curve. Dr. Hilliard typically communicated with me by email and treated me as if I was an annoyance. When I complained about her indifference she accused me of "threatening" her and suggested that I find another Vet. The Manager Ann-Marie said no other Vet there was willing to work with me and that they really prefer Dogs at that hospital. Everyone that works at Roaring Brook is White which normally wouldn't matter except that most of them seemed a bit sheltered and didn't seem to want to interact with someone outside of their race at all and labeled me difficult because I had standards and expected them to be competent. The Manager Ann-Marie was caring enough to suggest some other facilities one of which was PAWS in Avon and so I have been taking my cat there and what a difference the doctors and technicians there are wonderful. I found out Dr. Hilliard recommended to high an insulin dosage for my cat after that curve, which is downright dangerous. PAWS allows me to do my cats curves at home with an Alpha Trak 3 (which I purchased from them) and they review the results for me. Everyone answers my questions and treats me with dignity and respect. I can check my cats blood sugar levels with the Alpha whenever I want. I will be taking all my cats to PAWS. I would steer clear of Roaring Brook. I find it hard to believe they have any good reviews. The only thing they are good at is getting paid for substandard treatment. Everyone there goes on and on about how many years experience they have and how busy they are but the treatment is riddled with careless mistakes.

Beloved Companions in Avon, CT showed us incredible compassion during one of the hardest moments of…read moreour lives. When our beloved dog passed away unexpectedly, the owner, David, personally took my call the night she died and met with us the very next morning. His kindness and genuine empathy were truly comforting during this difficult time. David guided us through the cremation arrangements with great care (and allowed us to choose our preferred package with no upselling) and allowed us to say our final goodbyes to our sweet girl before we left. The cremation was completed the following day, and we received our best girl's ashes in a beautiful wooden urn, a prayer card, and several ink paw prints, all handled with the utmost respect and compassion, from Justin. We are deeply grateful for everything and 100% recommend Beloved Companions.

I want to sincerely thank Dr. Magnotta for the gentle, compassionate way she helped our lovey Milo…read morecross the rainbow bridge. The kindness, patience, and respect made an incredibly difficult day a little more peaceful. This also applies to Peaches and Beloved Companions. We are deeply grateful for the comfort brought to all. With appreciation, Kristin Adams

We love Dr. Dan and his staff! They have been beyond loving and caring to all of our pets. We've…read morehad our share of pets with special needs, and Dr. Dan has always gone above and beyond to give them the best quality of life possible! Fantastic vet and staff :)

I will give them at first they were very nice and accommodating and were able to schedule…read moreappointments decently quick everything considered. They were able to do the routine stuff however their ability for anything beyond yearly check up is severely lacking. We had 2 pets there, first a chocolate lab that was a senior, over 10 years old. They were alright, however Dr Dan saw him once and scared us so bad said he had some kind of heart issue and we may need to get him to an emergency vet ASAP, then came back and said he was fine. We did have him looked at an emergency vet and they could find nothing wrong with him. We let that slide, unprofessional and poor bedside manors but whatever. Then about a year later, just this past February, he was very lethargic and having issues, we called and they said it didn't seem like an emergency and they can get him in about 3 weeks. We decided to go to the emergency vet and in a matter of hours he was gone, I understand how busy it can get but the amount they just shrugged us off was disappointing for being with them for so long. Also he was on prescription food, they refused to give the prescription to Chewy and required we go through their own online store. We did, after he passed we got another delivery of his food, a few weeks later we called and asked about a refund in which they said they do not have a process to refund orders for pets who have passed. I explained to them how Chewy handles that situation, I spoke with Devon, he seemed nice however never actually called me back and gave me an answer one way or the other. I called him back again, he said he was "still working on it" and would get back to me by the end of the day. That was 3 days ago and no word at all. Mind you I was asking for a $130 refund after spending $3160 with them in a matter of 4 weeks. Not long after this our other dog, an 8 year old boxer mix needed a mole removed. They performed the operation and from there it went down hill quick. He developed a severe infection close to where the operation was, we brought him back, they did a quick test and gave us an antibiotic. He did not get better at all and kept getting worse, we went back there paid over $600 for additional tests were given a different antibiotic but still having issues. We called this morning to ask about a different form of medicine, maybe a compounded liquid. You would have thought I asked them to launch a space shuttle, nobody had any idea and "needed to consult the vet and get back to us". It took 3 hours to get a call back and they said try hiding the pill in a marshmallow, that was literally their only response. I expressed kindly that I feel my pet is not getting the care he needs and expressed my dissatisfaction that they seem to just just guessing at things and effectively throwing stuff at the wall to see what sticks. After I expressed that they then said they can send over a prescription to a pharmacy in southington but I was not able to get the prescription myself. They then followed up with an email giving me the pharmacy info and the info of other emergency vet offices and said we should consider a different vet. This was not an issue because I was already looking for a different one. Overall they seem like at best the practice is poorly managed, the doctors and also front desk associates seem to never actually know what's going on or provide any kind of useful information. Honestly the techs that work there are the only bright spot and must be what is keeping them in business. If you need just a basic checkup and "tech" appointment they are alright, if you need an actual vet / doctor appointment unfortunately they seem to not have the skill and ability to properly care for pets beyond the very basics. Overall a very expensive and disappointing experience and worst of all I believe both of my pets received poor care which created more issues and suffering for them.

Wow they sent me a very offensive text message after I made a first new patient appointment that…read morethey received the previous vets notes on how I didn't do bloodwork for the annual wellness visit this year and told me they r not a low cost clinic and I should go to the humane society or east Hartford vet because they do a lot of bloodwork there and they r assuming I can't pay. They know nothing about me and my pet . Wow just wow so they cancelled my appointment

Today I had an appointment for my bunny at Star Meadow. I called Friday and had an appointment for…read morethe Following Monday with Dr. Battiston. From my initial call to the end of the appointment, everything was great. Everyone was super nice and helpful. Dr. Battiston was amazing. She took care of my bunny with such gentleness and loving care. This was my first visit and all I can say is WOW. I am a picky person when it comes to the care of my animals and they really delivered exceptional care.