I have shopped here in the past over the years and had good experiences (including purchases) until my wife went to buy a car for our son. Sales guy was nice and everything seemed fine. However, they tacked on a $2200 "coating" charge to a $6600 car without ever verbally mentioning the price. And once the coating is on, they can't refund anything. It must be a magic coating. No doubt we should have read more carefully and the price was in the documents that were signed (in small print, but it was there). When my wife asked about why the loan price seemed so high, there was a kind of hand-wavey "interest" mentioned, but the real issue was the coating which wasn't mentioned. You can't add an item which ups the cost of the car by a third while only including the price on written documents and feel good about how you're treating customers. When I saw the documents, we went in the next day to discuss this with them and it was clear we weren't the first to have a complaint about this issue. I can't claim we were defrauded. I'm sure they checked every box technically, but they've lost this customer. And I hope that others take my warning seriously. It sure feels like they were taking advantage of a female shopper. I feel terrible because I told my wife that I was sure they'd treat her well as I'd been treated well in the past. Live and learn, but $2200 is an expensive lesson. read more

Great customer service. Attentive and knowledgeable. I really appreciate how open and honest Randy and Jace were during the whole process.

I was hoping I wouldn't have to post this, but unfortunately our total experience didn't go well. My Wife and I worked with Randy and Ethan(which were both very helpful). We bought a SUV that I discovered had a leaking sunroof after a test drive. I knew this could be an issues due to past experience with the brand. They agreed to fix the issue and apply the Zurich Shield when we purchased. I bought the Extended warranty and even financed so that we could get a better deal than the Cash offer. 5 Days later the Fan shroud goes bad and begins to knock. My Wife called to schedule an appointment and the Service center was rude with her when she was just trying to get it scheduled. They couldn't look at the issue for 5 days, when we finally got it scheduled we decided to have them fix the roof leak and apply the shield while it was there. Josh at the service center was very helpful and attempted to file the repair under the warranty but it was ultimately denied. I called and left voicemails with the Sales manager and GM over the course of 3 days and never got a response. I was told by several employees that management would reach out. I ultimately told the service center to repair the SUV which would cost 1K out of pocket. I did receive a call from the Finance manager that was ultimately unable to do anything to assist us. Service center was able to save us $100 dollars when we picked it up. I was not looking for them to cover all the costs, but at minimum I expected a return call from someone in management and an opportunity to discuss the situation. I am a return buyer, this was the 2nd vehicle I have purchased from this location. This poor experience is enough to ensure this will be the last vehicle I purchase from them. read more

DO NOT BUY A CAR FROM ANY MOUNTAIN VIEW. These people here will promise you the world and then back out of it. When they tell you they will save you thousands using their in house financing it's a bunch of crap. When they promise you free oil changes because they messed up its a lie. Find a place that will be true to their word. This place is a joke. read more

I was there on May 25th 2015 and I left with a car that day. The selection and no haggle experience made the entire moment enjoyable. My family and I were able to walk the entire car lot without a salesman pressuring us to buy and when we were ready to test drive we simply asked for the keys. The prices were kbb and edmunds comparable and there were tons to choose from. When it came down to picking a car I even left and went to the local dealer to see if they could give me a better deal. Suffice it to say I came back in half an hour because the actual dealer didn't have the model I had fallen in love with. We trucked back down the road and sat down right away with Jace. The process itself took longer than I would have liked, however everyone was extremely polite and hospitable as we were offered water, Gatorade and cokes. Thank you Jace and everyone at mtn view for taking care of us, I hope the rest of my family returns to do business with you as well. read more

Mountain View At 153 - My 2014 Chevy sonic Ltz - Tires Near Me - Chattanooga, Tennessee

Horrible Experience from the beginning!!! From being blown off on getting a worksheet on a truck I inquired about to getting an apology video from the sales manager and telling me they will make this right by discounting the truck for me. We agreed on numbers and they run my credit and submit it to the bank and tell me I'm approved and then they sell the truck to someone else! Only way I found out was having to call in the next day since no one would answer the text messages all of a sudden! read more

If I could rate this so called dealership a 0 I would. I came in looking to buy a used car in which I had a price range. A salesmen showed me around, everything was nice and we had some laughs. we finally got to the car that was in my range so initially everything looked swell so I decided that it was the one I wanted to take home with a cosign. I sat in that dealership for about 4 hours, typical stuff. it wasn't until after I had placed my down payment and left that I realized the car was unfairly priced and I may have gotten swindled. For context it was a 2019 Nissan Sentry which had over 100,000 miles to it being sold for 18k, for better context the car's price brand new is 19k so right there is the biggest red flag. Alright so after realizing this I go back to try and see if I could get back my deposit because the car had not been in my possession yet nor had the other cosigner signed yet this is when the true colors of the people that worked there had been revealed unfortunately. They did not want to give my down payment back at all, siting that "I was wasting their precious time" and that "I was emotionally putting them through things" now as a customer, especially one that had already paid I don't think anyone ever should be treated like that. It showed me who they really were when they treated me like that, I was sad and disappointed. Me being the person I was I wasn't just going to lie there with my stomach shown. so I kept asking them that they return my down payment and time and time again they kept bringing up excuses and even went as far as to show me a not so very creditable site that said dealerships don't have to give your down payment back. So it was at that point where I wanted to entertain them, they offered to show me yet another used car in which I said sure why not, we looked at the other car and it too was a horribly priced car. At this point now I surely knew that they didn't car about the customer in me they just wanted to keep my money. I was emotionally uneasy from this experience I was annoyed I was devastated, I was even angry. No matter I would show my resolve. So I go back home and refigure my strategy. I called them informing them That I would show up the day after and speak with their manager and they said ok, mind you this isn't a short drive for me. I show up the next day and to my surprise the manager sends over one of his lackies to inform me that he does not wish to speak to me, the customer, and that instead will give me a "verdict" the next day on what they are going to do. Let me tell you in all my years I've never had to deal with something as preposterous as this ,actually ridiculous. I waited a day and nothing, they were just stalling at that point, that's when I decided to just end these shenanigans and call my bank and explain to them this event that I was going through. My advise stir clear from this establishment if you don't want a migraine. read more

Bought a high end used car there and not 30 min down the road after signing paperwork, the check engine light comes on and they tell me that my problem because no warranty. Was 2nd vehicle I purchased from them....and last. I would not recommend this dealership at all. read more

If professionalism, respect, and honesty are things you value in a car buying experience please spare yourself this headache. I'd like to preface this that if I'd received bare minimum customer service I'd rate highly and go about my business. The salesperson and sales manager I dealt with have spent more time and energy passing me off to someone else or just lying altogether than to remedy the issue. One would think that used car lots would want to break the stereotype of being untrustworthy and conniving but MTN View 153 leans into that stereotype happily. I purchased a 2016 VW Passat on 6/26, I did not receive the car until 7/7. I was told the vehicle needed to be serviced and detailed when I arrived and the salesperson pointed to the seatbelt buckle which was completely exposed and told me they are awaiting the part. I see no problem. I'm told I'll be updated on Monday, I do not receive an update until Thursday and am met with my first but not last excuse that they have been busy. Again, I'm cool about it. The salesperson tells me that car should be ready Friday. Great. I wait until the end of day Friday and am told their detail department keeps vehicles for a day. The concerns sets in as I work at a dealership and I'm fully aware of what stalling looks like. I hear no update all day Saturday. I ask the salesperson just level with me, what's the issue? She laughs and for some reason thinks telling me that she is dealing with multiple customers who also believe something is off due to the complete lack of transparency and communication will quell my suspicions. I ask why would I be told it'd be ready Friday if it's standard to keep it a full day? This question causes the salesperson to cop an attitude and tells me she's eliminating herself from the situation. She tells me the messages have been sent to the manager. I'm then passed off to the sales manager who has no clue who I am or the situation. He has a specialty for cutting the customer off before they can air their grievances with his prepared "sorry about that. Real sorry" line, he makes no concessions simply telling he'll be taking over my deal. He tells me the vehicle is ready but they can reverse deal that's just way more complicated. I almost tell him but think about how I've already gone through the process and if it's ready then it's whatever. The car is delivered to my dealership 7/7 and in my naïveté I don't check it. Surely this small problem has been remedied. I get in the car at the end of my shift and I see the seatbelt has not been fixed. Next I see coke or water stains in the seat and on the door, the tire pressure light is on and as a thank you the car is on perfectly on E. I immediately call the manager who provides more excuses than solutions, telling me service is gone for the day but he'll find out why things aren't done, gives me a number to send photos. I hear nothing all day 7/8. Fed up I send an email telling them to come get the vehicle, I'm approaching two weeks without a vehicle and correcting this is low on their agenda. I call today 7/9 and get more attitude as the manager tells me he's in sales meeting and I'm going off the deep end by being upset that a car a threw a couple thousand on isn't in the condition that I was told it would be in. That I've waited for. He says he'll call be back. I get a text an hour and half later stating the seatbelt cover has been ordered. Almost two weeks of waiting and he says he has no ETA. Not a peep on the dirty vehicle or cleaning it. Please pass on this. I know you're in a bind, know you need a ride but keep saving or shop elsewhere. I can't even imagine what people with actual mechanical issues are experiencing with this place. There no telling what kind of patch job is under the hood of this vehicle if the simple areas are skimped and dodged like this. These vehicles are being sent to a different dealer and no one at MTN View is checking the quality of that work. As my salesperson Bailey told me, "I sells cars. I don't work on them or detail them." I know the good reviews seem to outweigh the bad but ask yourself, do you want to possibly experienced this over a used vehicle? Be extremely vigilant if you do decide to shop here. Your money will be expected on time and in hand, their word and service will not be. Once you sign you will be on the back burner as they continue to "be busy" and collect more funds for vehicles they can't keep up with. read more

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Bought my first car. It is a Hyundai Sonata 2015 hybrid. I'm in love. Logan helped out so much. Was very knowledgeable, friendly, not pushy at all. We're very straight forward and helped me every step of the way. Would highly recommend! read more

Mountain View At 153 - New Hyundai Sonata! - Tires Near Me - Chattanooga, Tennessee

Bought a great car from Logan a year ago then went back this month and got an SUV and both times received spectacular service!

I scheduled an appointment to look at a Toyota on 8/2/22 and worked with a Salesman names Nate. I was looking to buy a truck so after test driving it asked to find out what an estimated monthly cost would be after a trade in. Nate said he was not sure what the monthly payments looked like so he would have to check with his loan department because he was just a salesman. He played the classic let me hold on to your keys so you can't go anywhere game as well as the messenger boy. He had me sign something with my information on it but never once said he would be applying for credit on my behalf. He gave a sweet story about how other car dealerships wreck your credit score and how they have seen it time and time again after someone leaves their lot their offer goes way down due to so many applications being sent out for that customer and how they didn't do that here... yeah right....We waited for what seemed forever, playing the back and forth game of "will you take this offer" "hold on I can get you a better offer " type stuff. When we finally had enough and wanted to leave. Whoever was above Nate, can't remember his name, offered to keep my car over night so they could get a better trade in value after inspecting it better. I declined, then he asks my father who was with me if he will co-sign for a better offer.. i had already explained I did not want a co-signer and that I was trying to build my credit but he completely bypassed me and asked my dad with complete disregard to what I had just said, asking if he would co-sign for me. This was extremely unprofessional... I felt bullied and disrespected the whole experience. They would literally not take no for an answer and held on to my keys until we literally stood up and walked to the door. After we left, I was then pestered by this dealership with texts, calls and emails. For weeks later..I finally blocked them and sent a message telling them why I would not be back. I let it go after that, but a month and a half later I am still getting "declined application letters" from various banks, and credit card companies that 153 Mountain View sent on my behalf! I did not ask to have them apply to lenders on my behalf, I simply asked what the estimated monthly cost would be. I have now had at least 7 application letters that I did not apply to arrive at my house and my credit score is wrecked due to their horrible business style. I'm leaving this review so it doesn't happen to other people. Will not be coming back to their facility and will warn everyone I know to go else where. read more

The atmosphere at Mountain View @153 is very laid back. The sales men are mostly older men who have a semi-retired demeanor, and dress comfortably in polo shirts and shorts in the summer. You can open any car on the lot and sit in, and just ask a salesman for the keys if you'd like to test drive. Our first time visiting this location, a friendly salesman named Henry approached us. I was all ready to get in my "car buying mode", but he was just letting us know the things I said above, and gave us his card. We test drove a few cars, talked a little in his office, but didn't make a purchase that day. (I like to shop around.) After a few other places, we decided to come back. Henry wasn't there, but another salesman named Leon helped us some more. We didn't have our trade-in with us, however, so we planned to bring it the next day. Fortunately for Henry, he was there that next day so that he could write the sale. The prices are set below NADA, but they don't negotiate beyond that. They look at your trade-in, give you what they can, and then you have a final price. So, instead of setting a high sticker price, and chasing after you while slowly lowering the price, they just set the price and that's that. So if you'd like to focus on which car you want instead of a lengthy haggling process, I definitely recommend the good people here. We had an excellent experience with Henry, but all of the salespeople seemed friendly and didn't mind chatting with you even when they knew you were buying from another sales rep. This is a great place to buy gently used vehicles. They all pass emissions, are all in excellent shape, but none are new. My wife loves this sharp little Mazda we got, and I'll certainly return when my Saturn is on its last leg. read more

Buying a new car can seem like an overwhelming process. Mountain View @ 153 made it easy! I emailed Internet Manager Randy Jones via TrueCar.com about a car on Sunday afternoon. Followed up with meeting first thing the next morning. Drove away with the car in less than 45 minutes. Will be my first stop the next time I'm ready to buy a car! read more

I realize you have many choice when it comes to purchasing a used vehicle. I can't reach some of you but I can reach a few - maybe enough to impact their lousy business. My mother purchased a car Mid June '19. She is 82 years old and this was a major, last auto purchase for her. The sales associate was new, completely ignorant of the ins-and-outs of Mtn View 153 business, but the higher-ups just let her go to it. In all honesty, I have to say that the BUYING experience (under the circumstances) was straight-forward, quick and easy. Mtn View 153's customer follow-up absolutely SUCKS! Or I should say, there is NO follow-up. At the purchase time, my mother was promised a FACTORY manual for a 2016 Hyundai Accent to which the finance manager/person agreed to, on recorded camera and sound and wrote it on the DUE TO CUSTOMER form. Also, one of the hubcaps (2, actually) were missing so we made sure that there was a DUE item in the paperwork that included the hubcap. I was told that the items would be in in one week and we could pick them up. I have called EVERY week (multiple times during several weeks) as to the status of the items DUE my mother. In all that time, I couldn't get a manager of ANY sort - parts, service or sales - to take my calls. Only one of the 8 receptionists who simply want to know if you are calling about their daily specials. For almost 8 weeks they have 'relayed' to the phone recep that, "oh, we're working with Hyundai to get it" or something to that effect. The managers, after the sale, will not - and I don't mean ever - follow-up with a customer (me). About 1 week ago, I got a call that the hubcap was in. I went to Mtn View 153 to pick it up and was told that it is at their parts department a mile down the road. I drove there and was told by the parts employee that the hubcap was at the sales office. I drove back again to the sales office a mile up the road and was handed a boxed hubcap. No apologies. No pleasantries. No "thanks for being our customer." Just handed me the hubcap. Oh, and said, "we're working with Hyundai on getting the driver's manual." When I got home and went to put the hubcap on the vehicle, to my surprise - IT WAS THE WRONG HUBCAP! I again called the dealer. No one from parts would help. No one from sales would help. The sales manager would not speak to me again, but relayed to the receptionist to tell me, "oh, we found the correct hubcap. It's here at the sales office." Almost 8 weeks has gone by and there is NO JOY or satisfaction in customer care or follow-up with this dealership. I might add - we live over 30 miles from the dealership and their constant "go here, go there, it's here, it's there" games and attitudes is costing us ridiculous time and money and gas. Like I said, you have many choices in Chattanooga to purchase a used vehicle. If you want a good customer experience as well as proper and at least 'interested' and thankful for your business, go ANYWHERE else than Mtn View 153. I assure you, you will regret the experience. read more

I purchased a 2008 Mini Cooper from this place for 10,500$, and the trouble began when I had to wait two weeks for my car. I had to wait because they were supposed to be fixing the passenger airbag, which I gave them 500$ in my purchase to fix. Not even a day after I got the car the engine light turned on, and while they offered to look at it, once they realized the problem was serious they refused to fix my car, and instead told me to go to a Mini Cooper Specialist. Once there I had to pay 1,700$ to fix my car that I had just bought, meaning I was spending hundreds within the first week of getting this car. Since then, I've experienced numerous problems with the car, including the engine light, and the fact that I have to jump the car every week, starting to become every day, in order to get it to turn on. Now I've learned that there is, and has always been, a trouble with the negative cable in the car that will takes hundreds to fix. Finally, the passenger airbag, which they were supposed to have fixed, the light is now turning on. This means that despite the 500$ I gave them, they didn't fix the problem or did so very poorly. I have only had this car for about 4-5 months, and for your own safety please go to ANY other dealership. This car dealership gives cars that they know have serious issues. If you do go here, avoid Nate Posey, who sold me the car. read more

My husband and I went here after Economy Honda practically would not work within our budget at all. These guys know cars, they know people don't want to haggle with pricing - they mark everything as low as they can go and that is how they get the customers! John Harris was a breeze to work with and Jason Beasley worked hard to get us the best possible financing. When we look for a truck for my husband, this is the first place we are going! read more

We purchased a car, engine went out within a month after $11,000 purchase. Said they would put new engine in vehicle if we paid half. Just spent $11000, should not have to pay anything to replace engine a month after purchase. After got car back it has been constantly broke down and back in shop, we have only driven for 5 months out of year we have had it and they want us to pay for the entire engine and offer nothing to fix the issue that was never fixed in the first place, horrible customer service and product. Had previously purchased several vehicles here, you would think they would want to keep people coming back. I will never return and recommend everyone stay away unless you have thousands of dollars to throw away. read more

I didn't care for the sales guy chastising me for revving the engine too much on the 2001 Mustang I was test driving (and bought), but I was really in love with the car. $499 paperwork fee seems excessive for buying a car in a cash transaction. The purchase process itself was quick and smooth. I enjoy the car, but I hadn't put 1,000 miles on it off the lot before I had to spend $400 replacing the intake manifold. Plus side, I learned to replace an intake manifold, plugs, wires, and thermostat on a 2001 Mustang. Downside, $400 on a car within a month of driving it off the lot for a known defect was bothersome. I happened upon the lot when I passed by and saw the convertible I couldn't pass up, but would probably not do business here again. read more

My bad! Trusted these guys. Rushed me thru paperwork and I did not review the numbers. Did not ask me or explain GAP Insurance and did not notice sale price was not correct. Do not deal with these people as they try to slip one past you..tried to get something done after realizing what happened but they blew me off. read more

They sold my wife and I a wrecked SUV BUT provided paperwork showing NO wrecks and ONLY one owner. The car had two previous owners and was involved in a rear end collision according to a Carfax report we obtained. We started having water leak issues with the trunk shortly after purchasing. We spent $357 fixing this issue obviously stemming from the rear end collision NOT reported in their bogus and fraudulent report provided when purchased. Ray Standefer and Randy Jones were out right rude when we presented them with evidence of the SUV being wrecked. The WORST customer service I've experienced in my entire life. We simply wanted Mtn. view @153 to make things right. Ray Standefer approached me outside yelling at me what my problem was, my problem is that Mtn View @153 boldly lied to us and sold us a wrecked SUV and wouldn't at the very least reimburse the $357 we paid to correct water leak issues. Stay away from this dealership! They have no integrity and are in the business of lying to customers. read more

I wasn't overly impressed with my shopping experience here. I felt like I was talked to death while trying to look around. The test drive was smooth and it was easy and quick to full out a credit application....however, the second I sent it in, the texts and phone calls starting coming. I like that they followed up but it seemed a bit excessive. I found what I was looking for at another place and after letting them know, I felt quite harassed about my decision. I was informed that they held the car all day because I was going to buy it. Not only did I NEVER commit to buying it, they had two of the exact same cars. A guilt trip and question of my choice was not necessary. I'm glad I found what I was looking for and did business somewhere else. read more

Fair prices, clearly posted, and a wide selection of cars. A really good group to do business with, which isn't something you can say for a lot of car dealers. They stand behind what they sell. read more

My dad saw a church van in the parking lot of Mtn View at 153, called and asked if we were still looking. Took a picture of the price on the window which was $18, 995. People from my church went down to look and the price on the window was $22,995. I called the Sales Manager and her replied that $18,995 was never the price and that my dad must have been at wrong dealership. I told my father who went back to the dealership and found the salesman he had talked to who ADMITTED to writing the $18,995 on the window BUT the OWNER came by and said they were not selling it for that price. No need to give me false information, just be honest. This was for a non profit church use. I will make sure and tell everyone about my experience. read more

I was car shopping over the weekend and was very impressed with Henry at Mountain View. He is knowledgeable, friendly, personable, and even though I didn't buy a car there, I was very impressed with his customer service. I work in luxury hospitality and am a tough customer and he hits all the marks. If I had more time this weekend and in the future, I would work with Henry again. He is upfront and I like that a lot. read more