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    Move It Storage

    5.0 (1 review)
    Closed 9:00 am - 5:30 pm

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    8 months ago

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    Public Storage

    Public Storage

    (15 reviews)

    If I could give this place zero stars I would. I've had a very frustrating experience with Public…read moreStorage, and at this point I am expecting corporate to step in and resolve this promptly & properly. On April 2, I made a manual payment of $53 after being told autopay did not go through. On April 6, I made a few calls to the property however, no one answered. I went in person to confirm the payment was received. The manager, JP, told me everything was processed and my account was fine. Now on April 15, I'm being told that same payment was returned for "insufficient funds" and I suddenly owe nearly $100 in fees. This is inaccurate. I had over $300 in my account at the time, so there is no valid reason the payment should have been returned. If there's proof needed I do have bank statements proving there is no reason the full payment shouldn't have been taken out of my account. What makes this worse is the lack of communication: * Calls go unanswered * Voicemails are not returned * No one follows up unless corporate is contacted * In-person, no real solution is offered I have been proactive every step of the way--making the payment, calling to confirm, verifying it in person, and trying to get answers. Despite that, I'm being charged fees for an issue that is not my fault. At a minimum, all late and additional fees should be waived, yet JP says he's unable to unable or unwilling..... despite proof of funds at that time he was not at all understanding and gave a generic we're sorry you feel that way. I'm sorry you don't like your job sir! Given the inconvenience, misinformation, and time I've had to spend resolving this, I also expect appropriate accommodation, such as a rental credit.i This situation reflects a serious lack of accountability and customer service. I would strongly encourage corporate to review this location's management and processes.

    While the people that work here are great and very nice,…read more This place is infested with bugs. So many spiders, roaches, etc in our storage unit and all over/in our boxes and belongings. I understand that bugs are inevitable no matter where we are, it's disgusting the amount of spiders and roaches that were all over our belongings.

    Move It Storage - selfstorage - Updated May 2026

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