Alicia and Martha, thank you! The team fielded calls to accommodate an urgent scheduling request.

I had a very disappointing experience with Marsa, the receptionist at Mt. Helix. I called to confirm my 12:00 PM June 23rd appointment for a termite treatment, but she told me that because I had provided the door code, my appointment had been changed to an "anytime" appointment and could not be changed back. I explained that we no longer live at the property and wanted to be there in person to show the technician exactly where to spray. Instead of trying to help, she repeatedly emphasized that it was my fault because I had given them the door code and insisted there was nothing she could do. I mentioned my boyfriend and I work full-time and couldn't just wait around all day, and asked if the technician could simply call before they arrive so we could meet them there. Her response was that they "might call or might not." I basically was running in circles with her and could not reach any resolution as the entire conversation felt condescending and dismissive, she wasn't interested in helping find a solution. I eventually asked to speak with someone else. Fortunately, Elisia called me back later, clearly explained how the scheduling process works, and was able to resolve everything quickly. I really appreciated her professionalism and willingness to help. My only complaint is the poor customer service and the tone I received from Marsa read more

Had a great experience. These guys are Pros and competitively priced. Tech named Rob was friendly, thorough and. Very informative. They fixed our rat problem and we have no incidents since. HIGHLY recommend this company. read more

****DISGUSTING ****** We just had our condo fumigated, we left our bathrooms spotless and garbage cans empty to come home to a tagged up, streak marked toilet! One of the workers clearly had to download a brown load, but to throw the evidence of using our wipes.. in the trash can is DISGUSTING!! My poor wife came home to notice these nasty shit wiped wipes of a complete stranger thrown in the trash and a mean brown stripe in the bowl. I cannot say how the fumigation went but the sheer act of dropping a dook, then tossing the evidence in the trash is beyond me. Maybe the company can have portable John on site for their workers to do their downloads. Only a one star because that is just gross. read more

Excellent work, completed efficiently, professional, pleasant, respectful and clean! Two day project zero hassle. Thank you!!

Not only are the workers extremely rude and unprofessional, the work is substandard for what you pay. I have a few friends and neighbors that have used them as well, and they all say the same thing: Avoid this business at all costs! read more

To make this short, on August 27, 2024 through August 30, 2024, our HOA community scheduled a fumigation services from Mount helix pest-control for 3 days when I came home, I found whole coffee beans thrown in my garbage disposal filled all the way to the top. Right away, I knew it was the owners employees that had committed this disgusting act. I tried removing and cleaning the pipes but it was clogged. I had to contact a specialist and they quoted me for $525. I sent the proposal to Stephen (owner) of Mt. helix. I told him to send the check to me and not to the company. He stated I'm not in the business of paying people. Well I'm not in the business of getting my plumbing pipes destroyed. Keep in mind this is all thru email and phone conversation. I told him why didn't your employee throw the coffee beans in the trash he ignored and started to blame me for the coffee beans. Talk about a grown man not taking ownership and accountability. He didn't want to pay me the full amount and was trying to low ball me with a agreement to sign. To add some more insight, I had introduce myself as a homeowner and 1 of the board members of the community. He also stated to me he would cancel any ongoing business. He was positioning himself with retaliation in-directly towards the community. Homeowners do not do business with Stephen owner of Mr. Helix Pest Control that also subcontract with San Diego Fume Works Co Inc. read more

Mt Helix Pest & Termite Control - Fishing out Whole Coffee beans down my plumbing drains that was committed by Stephen employee. - Pest Control Near Me - San Diego, California

I did not find this termite company via Yelp, but it was the termite company hired by an HOA company for a condo I own. The termite company left small granules -- sand - like -- dust or wood all over my flooring when they went to the attic area in order to exterminate some of the termites. When they had to go through my balcony and treat the roof from the outside, I specifically told them to keep at least the screen doors closed. But the webcams in the condo (nobody was there to supervise them) said differently: When I saw the doors opened, I called the company to have the workers close them. The girl reassured her she would communicate that to the workers at the condo. However, the door remained open the rest of the day as noted by my webcam. I do not recommend using this company for your pest control needs. read more

We requested that Mt. Helix come to spray our apartment for spiders, which have taken over our indoor and outdoor spaces during the hot summer months. The Mt. Helix professional sent to our apartment was very knowledgeable, patient, and happy to answer all questions that we had. He also provided some suggestions on how to reduce spiders in our palm trees (will be falling the gardener next!). While it's too soon to tell if the treatment was effective, we appreciate the service and are hopeful about the results! read more

J, R and Aden were wonderful. Excellent customer service! I would definitely use this company again Thankyou!

This company contracts out the termite fumigation to another company and refuses to take responsibility when the fumigation company gets things wrong. None of the emergency numbers worked outside of both companies office hours, which put me in an uncomfortable position on a Friday night. The owner, Steve, and an assistant, kept pointing the finger elsewhere, including back at me. If you use this company, insist on real emergency contact numbers that someone will pick up after hours. be prepared to work out THEIR problem for them. read more

I'm not going to state the issue that occurred because I don't want to open the floodgates for people taking advantage, but there was a small snafu with my fumigation that cost me some money. Instead of taking to yelp I contacted the company and they quickly, and very kindly took care of it. Kudos for their customer service. read more

The young man who came out to treat my garage doors before my warranty expires next month did a very thorough job. Thank you Mt Helix for your excellent technician. read more

Are you in the market for a terrible experience? Look no further than Mt. Helix Pest Control, because they have you covered. Whether it's turning a 5 minute conversation into a 45 minute meeting, breaking your personal belongings or leaving a mess in your home--Mt. Helix can do it! If you have any questions, don't hesitate to call and talk to their front desk, who can give you zero helpful answers. From start to finish, a splendidly horrific experience is what you can expect when you pick Mt. Helix. read more

Very excellent experience with a termite inspection and treatment during a close of escrow. I have used this company in the past and always have had a good experience but during this escrow they went above and beyond to help make sure that everything went as smoothly as possible with little notice for their services. Communication with the company was excellent and every time I called, they were very helpful and caring about my situation and made sure that I was placed as a priority due to my circumstances if having to close escrow within a few days. I would highly recommend their services and would use them anytime I would need this type of service or any pest control. read more

With the intense heat that has occurred in the last few weeks, termites needed to be the least of our problems, and we were beyond grateful to find a company that actually cares about it's customers and follows through. Steve arrived right on time, found the area that was being swarmed and took care of our problem instantly. He has also made an effort to follow up with us and we have not had any problems since. Thank you Mt. Helix Pest & Termite Control for your excellent customer service and effective expertise. -The Di Meglio Family read more

Mt. Helix has done our required pest inspections over the years, and we have been impressed with their service each tome. The turn around from appointment to report is swift, and their staff is professional and friendly. Highly recommended! read more

Terrific team of folks at Mt Helix Pest and Termite Control who not only rid my place of termites, but spent the next few hours renovating my wood patio cover affected by wood rot. They cut out and replaced the sickly pieces w freshly painted healthy boards, and added some heavy plastic sheets at just the right places for the rainy season. I just love "do-it-all" shops, and Mt Helix does it all w professionalism, precision, and fair prices! read more

Our HOA contracts with Mt. Helix for the pest control needs of our complex. In the past we have had a decent experience with them - they tented our building and have done basic pest control. About two months ago I called to have them come take care of the spiders that were overrunning our townhome! They recommended fogging instead of spraying. I scheduled an appointment and their tech came out about a week later to do the fogging. I was told that I would only have to be out about 2 hours and that when I came back there should only be a faint smell and no clean up. I re-entered the house about 3 hours after the fogging and there was a stench of chemical smell in the air and a film all over everything! The carpet, tile, counters, furniture... It was horrible to clean up! Later that night we noticed that the film on the wood furniture was not coming off and that it had ruined the finish. I called the owner of Mt. Helix the next day and he gave me a really hard time and a big run around. Eventually they came out and looked at the furniture (amazing how nice he was when he realized my husband was home) and took responsibility and offered to pay to have it fixed. The thing that REALLY bothered me was that after describing the film and stench they realized that their employee had used the wrong chemical to fog the house...even once they realized this there was no apology made to us! Who knows how dangerous this could have been to us or our animals! Fortunately our furniture has been fixed, but I will never, ever use this company again! read more

If it were possible to give them a zero, they earned it. Horrible company. They invent their own procedures (not the ones that are approved by, say the companies who make the poison). Worse, their attitude is everything will die, your plants, your fish and we don't give a shit. No mitigation strategies and they don't care. Oh, then you sign contracts that says they are not responsible for any damage. Stay awayl read more

Used their service for treatment and repair work on our duplex in La Mesa. Took care if everything from notifying our tenants to repairing and repainting the new wood. Will use again for sure! read more

The service was excellent! I called in to ask about a dead animal/fly infestation problem. Within 2 hours a technician (Rene) was here to help me out! Rene was prompt, professional and kind. He also educated me on what was happening and what to do in the future. I will definitely recommend this company to friends and neighbors. read more

We called Mt. Helix Pest & Termite Control told them our problem and the came for a free termite inspection. I was nervous about free,but when he (I think Steve) arrived, on time, and took time to explain everything and answered all my question clearly, I was impressed. he said ours wasn't a very bad problem. He had a hand drawn diagram with problem areas pointed out and options/ recommendations. He explained he would clean up the diagram and sent me a formal estimate. I scheduled it and John came today and did the work. He arrived in the schedule time and explained the process answering all my questions and concerned. He was great. I recommend Mt Helix Pest & Termite control. read more

Our HOA contracts with Mt. Helix for the pest control needs of our complex. In the past we have had a a very good experience with them - they take care of our common areas. So as a homeowner, I needed their services for the inside of our house. What a pleasant experience. Renee, called and confirmed a 10:00am appointment and said he was in the area could he come about 1/2 early? I said sure we were ready. He arrive explained the service he was going to perform and we feel he went the extra mile with treating the outside of our house as well. He was very professional, and efficient. Would definitely recommend and use again should the need arises. Well done! I have no affiliation with this company simply a retail customer. read more

As a homeowner and board member of a large HOA I have received very good service from this organization. Our HOA has brought them in many times for Bee removal from our structures and yesterday, brought them in to remove a very active nest that had started in our Pepper tree. One call to Audrey Grun, Office Manager in the AM brought immediate response for same day service. By 3PM we had the very capable service professional John to our house to uninvited the migrating Bees. Although the Bees were not to happy, I was very happy. The Bees were gone by sundown surfing the waves and looking for some other place. Fair price and professional service goes a long way when you look at the large group of pest control services in San Diego. My compliments to owners Steve and Rob. In other words, you get what you pay for. read more

Look I'm a board member for a large condominium complex downtown. We contract with Mt. Helix to do regular treatments and spot treat for termites. They seem to do the job ok at a reasonable cost. But I have to take off a star because the only option they offer for treating termites is tenting! That's right you have to move out, board your pets, move your aquariums all for something that temporarily treats the problem. If your looking for a more natural approach to termites that doesn't involve chemicals that are bad for the environment and doesn't involve moving you out I would look at Xtermite. Don't get me wrong John is a good guy and has tons of experience but as the old saying goes if the only tool you have is a hammer everything starts looking like a nail. I'm going to recommend to my board, and use for my own personal property in El Cajon Xtermite just because its natural and doesn't involve moving out. So in summary Mt. Helix is good for conventional use of poison chemicals, if you want something else, look else where. read more

I had an old rental property in La Mesa that needed some serious pest control for rats . Mt. Helix Pest Control came highly recommended and I can see why! The reasonable cost, professional service and the results are the reasons I recommend Mt. Helix Pest Control. The tenants noticed rats went from noisy to silent. They were very helpful and definitely would recommend to anyone who is needed some pest control. read more

Alex from Mt Helix came out to service my home. He was prompt, very professional, knowledgeable and provided excellent service! He took the time to listen to my concerns and provide the best options. Alex was awesome! read more

Worst possible service ever. Broken bulbs and hanging display pieces as well as attic entrance destroyed. Still recovering. Items from fridge shattered and placed in bag to rot other products. Go elsewhere!!! read more

Back when I was in college, I lived in UTC and one summer we had ant infestation. So, the apartment complex sent us Mt Helix Pest & Termite Control to fix the problem. One visit solved the problem for the next two years. I don't know what they use, I am sure it is very toxic. So, I would recommend to refrain from using their services if you have any kinds of pets or small children. read more

They showed up 45 minutes AFTER their already very generous 4 hour window scheduling time. After that, they call me saying the treatment was approved. 25 minutes before the appointment they call me saying the appointment was for an inspection and not a treatment, which they (the manager of the office) blamed on the HOA Manager. I contacted the HOA manager and they confirm they did not make a mistake, it was on the company -- MT HELIX pest & termite control. Summary - they will be late if you're lucky, and if you're not lucky, they'll call you 25 minutes before your appointment and tell you it's somebody else fault for why they can't make it to your appointment! They're a cut rate pest control company, I will work to get them replaced at this HOA and the one I am a board member for. read more

If I could give a rating of "0" stars I would. We purchased a home in Point Loma in April of 2012. At the time, the sellers termite report stated, "There is evidence of dry wood termite damage noted at the roof eaves. Replace or reinforce all damaged wood members as necessary." Well, four years later and our house is full of termites, and needs to be tented. We have to replace two French doors which will cost around $2000.00 each, door from the kitchen to outside has to be replaced, and, yes, eaves, on all sides of the house. I could go on, but I think I have said enough. According to three new termite companies, there is no way this damage was not evident in 2012. Please beware. When you purchase a house, ask your agent to write into the contact that you, the buyer, select the termite company. DO NOT USE THIS COMPANY! read more

They had to be called multiple times to come back out and do the work properly. Finally they came out today and finished. We continue to have problems and the service is lacking read more

Mt. Helix has the contract with our HOA to do pest spray in common spaces. We were referred to them when we saw a roach in our drain. They gave us some home remedies over the phone that worked like a charm. They also agreed to schedule a visit to our unit on the HOA contact so we wouldn't be charged. We didn't end up really needing the visit since their tips worked so well, but their technician Rene Vivanco still took the time to take a look and give us more great advise. GREAT CUSTOMER SERVICE ALL AROUND!! read more

I need to post a wonderful review for Mt. Helix. They have worked with my house to try and control a rat problem. They've been here, checking and checking. I recommend them and I also appreciate their hard work. And really, what theyve charged me has been reasonable for the amount of work theyve done. read more

I would highly recommend Mt. Helix Pest & Termite Control to any of my family members and friends. The exterminators (Agustin and Richard), who came out, carefully inspected my home. More importantly, they acknowledged and understood my concerns. This was very important to me, since the wasps were coming into my home and I am allergic to them. They were patient, informative and ultimately, took care of my wasps problem. In fact, as soon as Richard walked into my backyard, he looked up and immediately spotted a wasp nest - a nest that wasn't visible to my eyes. He eradicated the wasp nest, and even took it one step further by checking out other tile areas (on the roof) to look for other wasps nests. He found 5. He killed the wasps; removed the nests; and sprayed other areas to prevent the wasps from returning. Throughout this ordeal, both exterminators also provided great advice. Again, I would highly recommend Mt. Helix Pest & Termite Control to my family and friends, and I know I will definitely use them again. read more

The Best in the Business! Mt. Helix is #1 in my book in all of San Diego county! Their prices are absolutely the most reasonable and best you will find! The inspectors are friendly, courteous and very efficient! Their service is timely and through! You are in the best of hands when it comes to a monthly service for your residence! Thank you Mt. Helix Pest & Termite Control! read more

I had a horrible termite problem and they took care of it in a timely manner with competitive pricing. Rob was friendly and very honest with me about what it would entail to get rid of the termites. I would definitely recommend this company. read more

My HOA has a contract with Mt. Helix, and so they are the company I used to fumigate for termites. Fallon was friendly and answered my questions in a timely manner. The fumigation crew showed up on time and the fumigation was complete and the tent removed before the time they estimated. I give Mt Helix 3 stars because the fumigation crew moved several items in my yard and did not bother to put them back. There was a wood board separating an area of rocks and dirt that they took out and left. They used my hose and did not bother to re-coil it. There were clumps of dirt on one of my rugs inside the house. They pulled up half of a rubber partition at the base of my fence and left it hanging there. They stepped on a patch of brand new grass when there was ample dirt surrounding it that they could have trod on. All of these things are small, I know, but I would have appreciated someone walking me through what would be moved before I left the premises. Instead of a friendly "Hi, here's what we are going to do today," I was alerted that they arrived when one of the crew members began removing a top piece of my fence; they didn't even bother to knock on the door to let me know they were getting started. Next time, I will be sure to ask more questions, but I appreciate a company that talks its customers through the process of a service, which did not happen. I feel like the fumigation crew lacked respect for my property. I understand that not all of this can be blamed on Mt Helix since they outsource the fumigation to San Diego Fume Works; however, it is still a reflection of the former. read more

I am the President of our HOA Board and contracted Mount Helix to tent our units. They did an incredible job. They walked us thru the entire process and provided written back up information as well. They even attended our meeting to show us exactly how to bag everything for tenting. The termites are gone and everyone here is happy with their service. Thanks!! read more