I have ordered from this location more times than I can count, and up until now have always been happy with my food. Tonight was the exception. I ordered the half slab ribs, with baked potato and salad, as well as tiramisu for dessert, and sides of breaded mushrooms and mozerella sticks. The food was hot. The ribs, mushrooms, and cheese sticks were fine. The meat was tender and falling off the bone. The problems were the following: 1. The baked potato was so overdone it was rubbery and wrinkled. 2. The salad contained olives and onions, which I asked to be left off, and the cucumber slice was literally rotting. 3. The tiramisu was half frozen. One of these problems is bad enough, but three is unacceptable. And in no circumstances should rotting food be served. Please do better next time. read more

Mug's Pizza & Ribs - Pizza Near Me - Buffalo Grove, Illinois

A great option for a quick, late dinner! I picked up a surprise bag through the Too Good To Go app and received a slice of cheese pizza and container of mostaccioli with marinara. Yum! The employee who helped me was friendly and fast. The pizza was good, and I also enjoyed the pasta, but the sauce is on the acidic side. I'll have to go back soon to explore more of their menu! read more

See all

Authentic Chicago Italian foods. When you order and it includes baked potato it will arrive hot. Door dash for late nights are very enjoyable. Thank you. read more

For just $10, I got a solid meal -- Polish sausage loaded with everything, fries, and a drink. Customer service was great, and I went a little after the dinner rush so it wasn't crowded at all. Food came out hot and fresh. Definitely coming back to try more from the menu. Cool little spot read more

Tried spaghetti, cheese pizza, and sausage pizza and thought it was alright. The ratio of cheese to other ingredients is a bit better here than some other pizza places nearby but I overall found the preparation to be a bit plain for me. The food didn't have any extra herbs or spices to really distinguish it from other places nearby that serve pizza or pasta in a similar style. The service was quite fast however and it wasn't much of a hassle to get in and out quickly from the spot, though it can be slightly challenging to find the spot if you're not familiar with the area. read more

See all

Very solid food here for a great price. Had the gyro, gratin potatoes, cheeseburger and cheesy beef. All tasty.

Haven't ordered from Mugs in a couple years. Back then the Chicken Parmesan was the best! Not anymore! I put my fork into chicken, tried to cut it, but the piece wouldn't cut. I pulled it up and a NAKED rubbery piece of chicken came up. NO breading at all. Was told when I called, "it must have melted off"...! Never have I ever heard of such a thing! Ordered a burger thankfully! Time to share! read more

Mug's Pizza & Ribs - Chicken Parmesan (breading melted off) - Pizza Near Me - Buffalo Grove, Illinois

See all

My husband and I got a carryout order from Mugs Pizza & Ribs using the Too Good To Go app. We got a slice of cheese pizza, a slice of sausage pizza, and an order of spaghetti. We picked it up at night and ate it the next day for lunch. Everything heated up well and tasted good. This makes me want to go in and try more of their food when it's fresher. I recommend Mugs Pizza & Ribs! read more

See all

Jimmy the new owner is fabulous! All the previous poor reviews were only a reflection of the prior management that was sub par before Jimmy took over late fall 2023. The food is still top notch, our fav is the Mugs 4 way pizza! The wings are big and fried to perfection. We ordered catering and the portions were huge! We had left overs for days! Highly recommend giving Mugs another chance now with Jimmy as the new owner!! read more

Fast Delivery and it was perfect!! The Pizza and the Pasta was exactly what was needed thanks!

I am very unhappy with the service on Superbowl night! We ordered our pizza with mugs around 3:00 pm and let them know we would be picking it up at 4:40. Plenty of time to get it home before the game. We picked up another order minutes before from Chillis. My husband went in to Mugs and waited 45 minutes along with about 14 other people. No one was coming out with pizza except the delivery people. I went in and asked my husband what was wrong? They had all paid the cashier and yet no one was getting their pizza. I told my husband to ask for his money back and returned to the car. I called Mugs and a machine said they were closed! After having said that aloud, others agreed they all wanted their money back. The game had started 15 minutes ago and we were all going home without our pizza. There were no apologies from Mugs and they told us if we wanted to wait, it would be another 40 minutes. It was truly surreal! read more

Looking for pizza and wings late night? This is your spot! Top notch thin crust and the wings are nice and crispy. Can't wait to try the ribs next time! read more

Great ribs, chicken and pizza. My favorite is the rib tip dinner. The owner is terrific as is the staff.

We didn't even get a chance to eat or order food from the local Buffalo Grove Illinois location. Was tired today after a really long and stressful workday. Once home at 930P, I looked for a local pizza place for comfort food dinner. Their website says "Open Everyday 3 PM to 3 AM." I was thrilled! I completed my order online and was ready to place my order, and the website said "We're no longer taking orders today" or something similar to that. Just infuriating. Well that was 30 minutes of my life I'll never get back. I went to some other place that promptly took our order and delivered. While waiting for that delivery, I was still so ticked off I called the same Buffalo Grove location instead. My "important call" kept hearing the same &*($% looped recording that they were very busy taking orders for everyone else but us, apparently. It's now two+ hours later and I'm still angry. I discovered no "contact us" email address readily available. Their loss, since I'm now typing with fingers fully loaded with froth and frustration that others can now experience instead of management. Buon appetito, guys...never from us again, however. read more

The wife and I don't usually order pizza but we had a weak moment. Mugs was the local choice because we don't eat pork in the house and they offer ground beef as a topping. It's a decent substitute for me. I really like thin crust and we didn't want to drive to far. Mugs delivered. The pizza was to have been thin but the crust and bottom seemed fairly thick as far as thin goes. The sauce was tasty. Cheese was plentiful. The medium was plenty for two of us and we had about 4 squares left over. Try the Italian beef and spicy gardinera on it for a real change of pace. read more

I have ordered from here so many times when I wanted junk food late night. The food is good, sort of greasy, but exactly what late night food should be like. Pizza can be pricey but worth it. Overall, prices aren't too bad for everything else. I like the wings a lot! Will definitely be back. read more

They were super friendly, vibe was great and the food came out quick and was very good.

Went to Mugs today, the first time since new management took over last week, We ordered the ribs to pickup. They were very good and a large portion as well. We'll definitely be back soon read more

Sausage pizza by the slice . Nice crust dusted in corn meal lots of cheese . Little flat on flavor. Will try again. Amp up your cashier. Wasn't sure if there was a pulse going on. read more

Mug's Pizza & Ribs - the front of the building - Pizza Near Me - Buffalo Grove, Illinois

See all

I placed an order for takeout on yelp around 12pm to pick up around 8ish not knowing it was closed, even though the store itself and Yelp mention it was open from 3pm-3am. I got to the place and the whole thing was closed and I got charged. read more

Mug's Pizza & Ribs - Mugs pizza 1695 Weiland Rd, Buffalo Grove, IL 60089 - Pizza Near Me - Buffalo Grove, Illinois

Excellent experience here. Did a pick up of pizza and additional dinners. Fast, accurate and delicious. Great portions, hot food. Exactly what we wanted. We will definitely order from here again. The place is a little tricky to find because there's construction going on in the area, but highly recommend searching them out. read more

Great tavern style pizza and a variety of chicken and ribs. Something for everyone. Delivery while food is still hot or pick it up.

Today Mugs hit it OUT OF THE PARK!!! Perfect pizza, perfect cut. Thanks again Mugs!! read more

Ordered Italian beef combo, 1/2 lb cheeseburger, wings, 2 slices of pepperoni pizzas and chicken tenders for the kids. Everything was pretty good. Except the chicken tenders were a little burnt. Italian beef combo came with gravy upon request which was really good, the burger was big and satisfying, you can't find that price anywhere else. Almost couldnt find the 0.75cent bacon in the cheeseburger though, It was a nice surprise in the middle of our meal. Wings were crispy, came with ranch. Overall, not bad for the price you pay read more

Mug's Pizza & Ribs - fried chicken and french fries - Pizza Near Me - Buffalo Grove, Illinois

I am currently in rehab for medical conditions from falling. I wanted to show the appreciation to the p.m. shift and the night shift for their health I ordering pizzas. They were so incredibly good. So I just hope that they know how much they are appreciated at where I am. From the person who handles the calls all the way to the delivery person. Good people and great pizza! Could not take a picture of the pizza because it went that quick! read more

Got a rib dinner last night with salad and Fries good as it can get. Everything free as can be and delivered to my front door in under one hour. Can't go wrong eating from Muggs. read more

I gave this place a try because I'm new to the neighborhood and wanted to know all my options. Location: A little strange but no big deal. One of those places where the back of the restaurant faces the street, and you have to dip down a side street to get around to the front of the restaurant and parking lot. Staff: Seemed ok. Looked like a father/daughter team were up at the counter, all seemed nice and professional. Delivery men lounged in the parking lot waiting for work. By the looks of them, I see why there are so many delivery complaints on yelp for this place. Hot wings - Flavorful breading, but not hot. Tastes similar to Jewel "wing zings" except that the Jewel "wing zings" are better. Breaded mushrooms: Pretty good. Standard quality, comparable to what you'd get at any sports bar/greasy spoon. Sauce was just ranch dressing, but good enough. Pizza: reminded me of the pizza you get served at kid's birthday parties. This is not exactly a compliment. Serviceable, even tasty depending on whether or not I had drinks before reheating it. Long story short, this is the place you call at 1 am because everything else in the area is closed. Not that there's anything wrong with that. In my opinion the suburbs could use a few more questionable late night offerings. That said, be aware of what you're getting yourself into. Mid to low quality food that's a little overpriced. I'd say I wouldn't return, but I'm bound to end up wanting drunken late night pizza sooner or later. Oh well. Mug's I'll see you soon. read more

I am very disappointed in this message mugs. I usually order from Arlington Heights location but they are closed. I ordered from Buffalo Grove. Horrible food. I ordered a calzone. Cheese calzone, a whole lot of sauce with a little cheese and it was the size of a donut. I also ordered extra cheese. Never again!!! You are a disappointment. I ordered a lot from AH never again from you. I will be looking for a new restaurant read more

do not i repeat do not order or buy food from this place!!! the food is horrible!! i got food poisoning from them!!!

Wow! Best customer service for a carryout "joint". I placed a delivery order and when the order was just barely 10 minutes late - no big deal - the manager actually called me to explain the lateness and apologize. Totally impressed! Also, food is delicious. Try the wings and pizza bread. read more

Everything on the menu is very good. Owners of BG location are great people. Open until 3am every night! Ordered their ribs on Xmas when everything else was closed. read more

Very very disappointed. This place has good food. And open late. Unfortunately the staff is completely incompetent. I mean bad and really bad. If you order from them 5 times and they get your order right ONCE it's an absolute miracle. Sad because once again the food is good. Wish they were trustworthy read more

Not a good start from a customer service point of view. I ordered over $50.00 of food. The ribs were the most disappointing of all. I order a full slab. The top and showing half slab of a decent quality though the second half had to come from leftovers of a half slab order and was fatty, small and uneatable. I did however like the taste of the sauce. I thought I would give them a second chance and called the next day to order dinner again. I have been in Buffalo Grove over 20 years and spend $1,000 to as much as $1,500 a month just on takeout food. (Yes busy and lazy at times). When I called to order, I started explaining my issue with the ribs and was transferred to the manager. After explaining the poor quality of the ribs and that I was giving them a second chance and that I order out a real lot (Dengeos, Wildfire, Real Urban, Lou's(love them all), and most every local establishment I was expecting a new restaurant would offer at least the same if not even more customer service than the others. Whenever I had issues with my order at the four above mentioned they would always offer to send new food ASAP, credit me for my next order and have even sent me a complete new order with all food fresh and warm! I got nothing but - oh well I will check that out in the future, instead of - oh what are you ordering tonight and let me send you a half slab to make up for your bad experience last night, but nope, nothing to show concern or to make up for bad quality of food. In my opinion, a few more reviews like this and getting steam here in Buffalo Grove may not happen. I did notice at your other locations bad reviews dealing with customer service and phone clerks also. I did however take the time to call the Arlington Heights location and asked for the name and number of the owners and was told they could not do that but that one of the owners were coming in that night and they would give my message and phone number to the owner. Of course, I never received a call, so maybe customer service comes from top down. I did give them a day and the owners a day to respond before writing this poor review. read more

So I've been ordering mugs for a long time now but no more. The girl they hired for the phone on Friday night sealed the deal for me. I ordered food. They got it way wrong after a totally easy to hear and understand order-(plain pasta noodles with chopped grilled chicken and a lot of parmesan cheese. No mozzarella.) When it got here it was,BAKED CHICKEN ZITI. COVERED IN MARINERA AND MOZZARELLA. SO........ I call back and she says,to me........Im not giving you a free dinner on a Friday night! All I asked for was what I,ordered amd paid for. You can have the other food back. We won't eat it. In fact have fun cleaning it off your front fucking window asshole. I'll never order there again. 3 year customer from wheeling. 55 N Wolf rd. Yeah fuckers look it up and cry. YOU SUCK. LOSS,OF STARS. FIRE THE NEW GIRL QYOCK BEFORE SHE DRIVES OFF MORE BUSINESS!! read more

I work part time at a nearby hotel. One night I went to work and had a real taste for fried shrimp, so I checked the Mug's menu and decided to order it. Food was delivered promptly, but overall it was nothing special. I guess there's a downside to ordering seafood from a pizza place - but if that's the case, they shouldn't offer it. One more thing of note - most pizza places in the area go out of their way to offer hotel staff - and sometimes guests too - a decent deal (many restaurants do as well) - most likely because hotels and their staff are in a position to refer business to them. Mug's doesn't do that however - in fact, there was a delivery charge with my shrimp order and it was noted that the money from the charge does not go to the driver (in other words, customers should tip the driver too). So I can pay full price for a meal at Mug's plus delivery plus tip OR I can pay a discounted price, typically no delivery charge but usually a very decent tip to the driver from another establishment. Choice is pretty simple. read more

One of the best pizzas in the area. Very generous layer of cheese, and pretty tasty tomato souse After experiencing and enjoying the pizza, next we must try some of the their extensive menu choices. read more

My new favorite pizza place. Ordered on StanleyCup night because everyone was busy, and like that they're on GrubHub. Pizza delivery was quick and fantastic. Lots o cheese, flavor, and perfectly toasted. New favorite. Can't wait to try the ribs. read more

Two bad experiences in a row. Last time delivery man watched over my shoulder to make sure I tipped. Guess it wasn't good enough cause he looked at the receipt and mumbled something as he left. This time pizza arrived 30 to 45 minutes later than told it woud arrive. I can understand it being 15 minutes later than told give or take but it was cold when arrived. Not even luke warm. Literally room temperature at best! Boooo! No more Mugs! read more

We order all the time here.. they mess up our order and say they will send us a new one next time.. we call today for "that replacement" they have no idea what we are talking about... I guess we not ordering again.. EVER! Manager also a (A hole) he called us a lier over a $10 pizza lmao.. I poop on $10. read more

Can't beat Mug's... pizza is great! Ribs are awesome!!! There is everything on the menu for any taste!!! They even have a gluten free pizza crust!!!! read more