Stopped by this hardware store to get some keys made. The staff was super friendly and really nice,…read morewhich made the experience pleasant. Unfortunately, one of the keys didn't work, so it ended up being a waste of money. The store is a bit far for me, so going back to have it fixed wasn't worth it, especially with gas prices. It was easier to just take the loss and have it remade somewhere closer. That's the only reason for the four instead of five, because their customer service really was great.

I been a customer of Hank's for quite a few years. I'm a retired CEO with plenty of business…read moreexperience and knowledge of people performance at all levels. I had a recent terrific experience with Erica one of the service folks at Hanks. She was efficient and helpful. The kind of employee that represents Hank's well. Having positive memorable experiences with employees is what keep customers coming back. Employers must remember that. WTR.

Yes they had no one else had parts from an old shower valve . There's a guy that works there that…read morelooks like Harrison Ford lol

On 06-27-26, I went into the Sun City Hardware Store seeking to rent a tool I need for home…read morerepairs. I was not greeted and when I inquired about tool rental from a store clerk he completely ignored my inquiry. Another customer at the location was more friendly and accommodating than the people who are being paid to provide service at that location. I will never ever enter through that location doors ever again. Their customer service is beyond horrible.

I usually go here if I don't want to spend much on tools that I'm only going to use once. The store…read moreis clean and organized; however, the lines are always long. I don't know if it's because the system is slow, or the employees are. The employees are nice, but I just wish the checkout process was quicker, especially if I want to go in and out.

Do not shop at Harbor Freight in Murrieta if you value customer service. This was one of the worst…read moreretail experiences I have ever had. Before driving to the store, I called at 1:36 PM to confirm a 24 gun safe was in stock and to verify it could be loaded into my truck. I was told to arrive at least 30 minutes before closing and they would load it with a forklift. I arrived at 7:00 PM, a full hour before closing, only to be given the runaround by the supervisor, Angela. After wasting my time, she finally admitted that she was not experienced enough to operate the forklift and told me to come back another day. That was not an option. I had borrowed a truck, driven hours through traffic, and spent over $75 in gas based on the information their employee provided. Instead of taking responsibility or finding a solution, they showed no concern for the inconvenience or expense they caused. I ended up calling two handymen to help load the 380+ pound safe myself, costing me even more time and money. I decided to wait until the next day and speak with the store manager, Tim, hoping he would make things right. Unfortunately, he was no help at all. He offered no solution, no apology, and no effort to address the situation. That conversation confirmed to me that this store has serious customer service and management issues. By the end of the experience, I would have been better off buying the safe from Turner's or Costco. Poor customer service, poor management, and no regard for customers. I will never shop at this location again and would not recommend it to anyone. Also After being told they could not load the safe because the supervisor claimed nobody was available or qualified, I had to spend additional time and money finding my own help. This photo was taken during the ordeal. Forklift operator leaving the 380+ pound safe on the ground instead of loading it into my truck as promised.

Went in today looking for a garage opener and Greg helped my wife and I as he always dose he's so…read morehelpful and knowledgeable thanks Greg and when we got to the register to pay Kaylin was amazing! So patient nice and helpful ! My wife and I forgot our glasses and Kaylin stepped in and became the eyes we needed thank you so much Kaylin !! Keep it up your spirit and light will make things better for a lot of people !

You need more Kelvins!!! Man knows his business. Very helpful, very friendly extremely…read moreknowledgeable.

Horrible Rental Experience, or lack thereof…read more Three days in a row, asking for a rental that is in front of our faces. Loss of time, money, and wages. And a waste of employee

We were thinking about getting our kitchen REMODELED so we searched on YELP and Home Depot actually…read morecame up on TOP of the list so we decided to check out the MURRIETA location... CABINETS: 8/10 They had a few rows of cabinets with shaker and wood framed options. There were also some floor samples and a few kitchen demos as well. However, we were just SHOPPING and BROWSING on our own because everyone was occupied and none of the staff greeted us or asked US if we NEEDED any HELP... VALUE: 8/10 Prices are reasonable. There were quite a few selections of Quartz and Marble countertops. I was looking for a countertop with very subtle veins so it was quite a challenge to find that... If you enjoy SHOPPING on your own with no one to bother or help you out then, this is the place for you!! We were just looking for materials so we didn't mind browsing on our own because we already have our OWN contractor... Home sweet Home Depot we might be back OR we might just go to LOWE'S!!! Thank you and have a nice day!!!! PARKING

I used the Lowe's curbside pick up today. And what a game changer it was! It was super simple to…read moreuse. I did an online order and it probably took about 30 minutes to notify me. My order was ready. I pulled in and got my items immediately from a friendly Lowe's employee. I want to say also I had initially went to Lowe's about a week before and could not find what I needed. It is so much easier to browse the online selection and find what I needed immediately instead of walking up and down the aisles and not finding what I need. I will be using the Lowe's curbside pick up again soon.

RYAN FROM IN HOME SALES…read more.. Ordered a garage door to be installed with a specific color to match the other garage door. When the installers came over they had a different color than what I had selected. And sure enough, the lowes purchase order had the wrong color. Couldn't do anything about it when the old door was ripped out already and was forced to keep the door with the wrong color ordered installed. Terrible in every way!!! Not happy with this service. All LOWES projects and shopping are on hold until further notice. First and last time using their services. Learned that if you skip out the middle-man (Lowe's) you don't have to pay them for to hire a third party to do the work just to to get it all wrong. 6/23/2026 Along with this original order I had ordered a sliding glass door. Right color door, but wrong color hardware. Different color handle. Lowes has the most unprofessional service and system when it comes to having to buy and have anything installed by them. First and last time using their services. Learned that if you skip out the middle-man (Lowe's) you don't have to pay them for to hire a third party to do the work just to get it all wrong. Long lead times results to wrong parts which increase the lead time to whenever they feel like getting around to it. I HIGHLY DO NOT RECOMMEND LOWES INSTALL SERVICE MISERY ON ANYONE!!! INSTALL SERVICE FROM LOWES GET A BIG FAT ZERO. DO NOT EVER DEAL WITH RYAN AT TEMECULA LOWES FOR IN HOME SALES TO GET ANY OF YOUR ORDERS RIGHT!!!

Good guy and an honest business. Very knowledge highly recommend for lawn mower repair or lawn…read moremowers in general.

WORST SERVICES AND PRICES TO BUY AND GET SERVICES FOR LANDSCAPING EQUIPMENT! Poor customer service,…read morenever called me when my weeder was ready to pickup and the weeder was NEVER working after getting fixed. I have to go there numerous times to fix the same issue. They have limited supply of landscaping equipment and supplies and it is OVERPRICED! I will take my business elsewhere!!