NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

My friend told me about this place so my husband and I decided to check it out. We were looking for…read moreLVP to change out our 7 year old carpet. We did our research on colors and when we arrived there were so many of choices! We narrowed it down and found someone who could help us. The staff made sure we purchased everything needed along with the LVP. We were purchasing enough for more than 2,000 square feet so it took us 3 trips to pick it all up. It was great that we were given that option. Since we saw that we'd do a few more projects in the future we decided to open a card and get the promotional discount for doing so. We let the staff member know we were both educators and she was super helpful. We felt the value we paid for what we purchased was spot on. While we were waiting for our items to be brought around back to the loading zone we looked around for our future home projects. The loading staff was awesome. They made sure to load everything for us quickly and made sure they stacked it safely into our SUV each trip we took to pick up all of our items. We will for sure return when we're ready for our next project. Definitely recommend!

They have an amazing selection so much so that I wish I hadn't come here lol…read more There is too much to choose from and everything is beautiful. The employees were super helpful and I will absolutely be back because now I have too many ideas in my head so thanks for that.... (j/k)

I wanted to frame my three bathroom mirrors with 3" molding. The molding was purchased by me from…read morethe molding place across from Hanks Hardware. The painting of the molding was done by me. It's a four color paint to look custom and rustic but modern at the same time. Nate made all mitered cuts and put the frames up perfectly. He did a great job, and this was a first-time type of project for him. I love it. Also added new drawer/cabinet pull. Gave the vanity an updated look. Looks good. Thanks, Nate, for being on time and taking your time to do a quality job. By the way, Nate keeps a clean work area and good cleanup when finished.

Nate is an honest contractor. He gives u a great price and gets the job done on time or early. We…read moreare so happy with our update! It looks beautiful. He shows up every day and stays the whole day and works hard. He cleans up at the end of the day and vacuums his area, and takes the trash out with him. We are extremely happy with his workmanship, and I recommend him to all my family and friends.

George did an amazing job on our large tile project. He was brought in to fix a project that was…read morenot going well. Not only did he fix all of the other companies mistakes, but he finished our project throughout the rest of the addition. George was extremely easy to work with. He provided us some much needed suggestions. He was very meticulous and made sure we were pleased with the end result. Thank you George! GZX will be doing all of our tile projects moving forward!

Thank you George for the beautiful tile installation in our en-suite bathroom! We definitely…read morerecommend GZX Tile. George is professional and listens to what you want for your space. He is an excellent communicator and uses the most up to date installation techniques, and when issues arise he knows how to troubleshoot to achieve the best results. He shows up on time and is motivated to finish the job on schedule. His prices are competitive and his construction style is surgical. Also he was one of the few installers that was available to accommodate our schedule on somewhat short notice.

Mark in Murrieta is awesome! Always goes above and beyond to make sure my questions are answered!read more

Was reading yelp reviews and it was talking about the professionalism at Arizona tile and they…read morespeak the truth when they talk about unprofessionalism here. They didn't give us any time to explain what we wanted or how we wanted it done. They just brought us to the back and left us there without asking us for more explanation on what we really wanted. We walked in with our baby and the slabs they left us to look at were out in the sun and only towards the end did one of the fork lift guys tell us there was umbrellas that we could use for shade. We just felt like we were inconveniencing them by being in the store. Would not recommend this location. Go some where else that treats customers with more care

I had a wonderful experience with this company. They were very accommodating the guys that came to…read moredo the work at my house were very respectful and worked really hard. Got the job completed in an amazing timeframe. The materials and the final look are awesome. I am so delighted with my bathroom shower conversion. It turned out exactly what I hoped for.I just love it ! Pierre and Danny at the Murrieta store are the best.

When Sav-On did an excellent job installing carpet and linoleum in 2020, and the purchase price was…read morereasonable, I came back to them in 2026 when I had to install new carpet due to inconsiderate tenants. Rudy did an outstanding job of explaining everything and matched the seams perfectly. Another nice job Sav-On!

Professional, polite, punctual and perfect job. One person did the moving of furniture, cleaning…read moredried and grouted and because he took photos of where everything was he put it back in its place! Thank you! I highly recommend the Groutsmith! Was well worth the $$$.

Great customer service, went above and beyond what we asked for! On time and very professional.read more

Five-Star Craftsmanship!…read more I recently had two custom showers completed by this crew, and all I can say is... wow. Absolutely flawless work. From tile alignment to design execution, every detail was handled with precision and care. These aren't your average bathroom upgrades -- these are statement pieces. The first shower features bold patterns, clean symmetry, and a perfectly executed mix of tile textures that somehow feels modern and timeless at the same time. The second shower is a masterclass in herringbone layout, with seamless lines and beautiful integration of niches and bench seating. Every grout line is dialed, every cut is clean, and the finish is immaculate. They showed up on time, communicated clearly, and delivered exactly what they promised -- maybe more. This level of workmanship is rare. If you're thinking about tile work or shower remodeling, stop looking. These are the guys you want. Highly recommend.

Do yourself a favor and hire this company. We remodeled our bathroom last summer and one of the…read morehighlights was working with Gomez Tile. Friendly, polite, clean and hard-working! They even worked on a Saturday to finish the job before Labor Day weekend so we wouldn't have interruptions with our other contractors. Would definitely hire again. A year later--still looks fantastic. So happy we found Gomez Tile Design!

This is way overdue! We renovated the kitchen and bathroom in our tiny studio before we moved into…read moreit. Our daughter recommended visiting Emser Tile. When walked into the Emser showroom it was truly overwhelming! My head was spinning from selection overload. Thankfully, our daughter, who happens to be a FIDM graduate, accompanied us on this outing and was a huge help in narrowing down our choices. She has a superb design eye and worked well with the Emser rep. The staff was very friendly and we had the good fortune of having Krista help us. First, we tackled the kitchen design. We opted for shaker cabinets in a blue/gray color, quartz countertops, porcelain wood look flooring, and a geometric grayish backsplash that looked like jewelry. Next, we selected finishes for the bathroom with the same shaker cabinets and flooring but different backsplash. We were extremely pleased with the entire transaction and the experience. Krista was a true professional and very good at her job. We placed our order and it was received with no problems. Highly recommend Emser Tile!

Mikey was awesome. He found the tile I wanted and got it there when I was on a time constraint…read more Communication process was flawless. Highly recommend!

MasterCraft is a group of true, tested & qualified professionals in many different crafts…read more Initially Mike Garst devised a complex repair which involved building a supporting wall, removing & replacing rotted wood which was not supporting the walls where water had been coming in under the floor for years. Then they installed a solid waterproof barrier, poured a new concrete floor, repaired drywall and it is good as new. That was last month. This week, Joe Martin send his plumbing pros, Ed Ahumada, Jon & Romero to figure out a complex boondoggle which has been wasting gallons of water before hot water emerges. They are working as I write but I have complete confidence based on past experience with MasterCraft that the work will be correctly performed. Not all companies bring such dedication and integrity but MasterCraft is committed to professionalism and everyone is pleasant, qualified and a joy to work with.

I contacted Mastercraft to install multiple sets of French doors to convert my garage into a bright…read moreopen studio space. Front start to finish, Mike Gast and Juan Navarro worked with me to translate my vision into the bright open studio I have been dreaming of... As the project manager, Mike Gast was extremely patient and accommodating, and provided lots of feedback to solve various issues. This was a large project that involved removing the garage door, retrofitting 3 sets of doors, framing and finishing for a custom look, inside and out. They even installed special thresholds so we could be assured of being able to roll equipment in and out of the space easily. After each stage of the job, the crew cleaned up the area and removed all debris. The price quoted us initially was in line with competitors, better than several, who failed to follow up with us. There was no cost-creep, and we finished at the price quoted us. Progress and payment was tracked on their online job project site, which was an added benefit and inspired confidence. I can highly recommend Mastercraft and hope to use them in the near future for several other home improvement projects. (A special thanks to the team, Victor and Tony for their cleanliness and work ethic).