Had to grab a new laptop because Windows 10 wouldn't cooperate with TurboTax…read more The Pros: *Great Selection: Surprisingly deep inventory with plenty of models to test. *Tech-Forward: Using the QR codes to send a unit straight to order pickup is a game-changer. It made the checkout process incredibly fast. The Cons: *Vibe: There were way more employees lurking than actual customers, which felt a little crowded/odd. Overall, a solid spot if you want to get in and out quickly with exactly what you need.

I tried to call my local Best Buy store in Torrance today. I was routed to an AI agent, and when I…read moreasked to be transferred to the store's electronic department in Torrance, they shunted me off to human agent named Bernie whom I waited 6 minutes to talk to. Great. Not only does Best Buy have an extraordinary amount of disdain for its customers, but they don't even want to talk to them directly any more. I get it. Customers are hard. They ask questions... ugh... what a hassle, right? When I finally got through the barrage of abrasively upbeat music which threw in a melody from a whistling chorus (because there's no way of saying "I hate my customers" more than bad, upbeat music with a whistling chorus), I got to Bernie. Bernie seemed nice if a bit beleaguered. He sounded defeated in the way that came from a long, drawn out existential crisis that he seemed be losing. Bernie apologized that he did not in fact have the capability to transfer anyone to any department to any Best Buy anywhere. I can understand why he sounded so defeated. When I asked him why he could not, poor, defeated Bernie simply hung up. It's nice to know that Best Buy's corporate policy of disdain and utter hatred for its customer is so much a part of their corporate ethos that it makes down to even the lowliest phone operator. Well done, Best Buy. You did it. I called to check on their selection that I was not able to find on their web site. I guess they demand that you, and me, mere plebeians, must actually drive to their stores. I wanted to ask about the price of an item and it's availability. I'll buy elsewhere. I'll go back when they actually answer their phones on site and show a modicum of respect to their customers.

This is the place for obscure, antique and discounted parts. Been shopping here for years.read more

I love this place Steven is really helpful and the have SO much good stuff I need for tube amps ant…read moremore . really like to use the 22ga Teflon solid wire on all my custom builds ! Jack J

Horrible, pathetic company…read more I purchased a brand-new $4,000 television from this seller, and it arrived defective. Due to installation timing, I was unable to mount and test the TV until after the standard 30-day return window had closed. I reasonably assumed a brand-new, premium television would work out of the box. Instead of standing behind a high-ticket item, their customer service refused to offer any help, exchange, or support, hiding behind Amazon's minimum 30-day policy. It is unacceptable for a company to offer zero support on a defective $4,000 electronics purchase. Do not risk your money with this horrible seller.

Needed to make a special order of a Denon mini-system. Chuck Rader (sp?) handled it for me. Unit…read morearrived DOA and had to return. Chuck felt bad, got the Denon rep involved and kept me informed thru the whole procedure. Love the system. Chuck and Misty are not "salespeople". They are knowledgeable people that are concerned about learning your AV needs and try to assist you in reaching your goals. Such nice and engaging people and not only will return but did and will recommend my hi-fi/stereo friends to their shop. Blessings and blooms from Cerritos.

what a dump and the guy behind the counter was creepy as all get out not to mention rude. i walked…read morein searching for a particular part and the guy just stared at me like so long distance creepo. not even a greeting or a hello. i will definitely not be going back to this location and you can bet i'll make sure to make this known to my friends and family. you're better off just going to torrance electronics. at least their places more arranged and the workers are courteous and knowledgeable. they don't give you that creepo either.... if i could give zero stars i would.

They are very courteous and knowledgeable been around forever. I would go here first for any…read moreelectronic needs rather than wasting time 5-star service!

Great service an fast and excellent prices! Jim was very friendly and trustworthy and most…read moreimportantly HONEST!

Wellll...in my original 2016 review I mentioned my old 2007 plasma TV. (Jim repaired my other LG…read moreTV back then & it's still goin' strong.) But finally the plasma began to go haywire. I heard a clicking sound & had to unplug/re-plug the TV a couple times to turn it on. I called Jim. He said, "Clicking sound? The TV is on its way out & I can't repair plasma any more cuz can't get parts." I asked him to come over to confirm the diagnosis & he did & he was right. And he also noticed a burning odor, not good. That was yesterday. So I figured I'd have to go buy a new TV & then get Jim back to install it. Until Jim offered to go get me a TV, bring it to the house, set it up, and I do nothing. And I'd have the new TV next day. Music to my ears. Jim & his son just left my house. They delivered my new Samsung flatscreen, installed it, set up the existing Tivo for me, hauled away my super-heavy old plasma. They were in & out in a flash. They were exactly on time, as always. No 2-hour windows or any crap like that. How's that for service? I'd say as many stars as in the sky but I can only give 5.

My son's MacBook Pro suddenly wouldn't power on, so he stopped by our local Apple Store. He was…read moretold he would need to make an appointment, leave the computer for diagnosis, and that the repair would cost approximately $1,800 and take about 10 business days. We decided to get a second opinion, and thankfully we found Deviceland in Torrance, an Apple Authorized Service Provider. We couldn't be happier with the experience. Sohail thoroughly evaluated the computer and recommended replacing the logic board. In addition, they replaced the battery, display, lid angle sensor, and Touch ID board--all for half of what Apple quoted. Even more impressive, we had the MacBook Pro back in just two business days. The computer is like new and works perfectly. It's rare to find a business that combines technical expertise with such exceptional customer service. No long lines, no runaround--just straightforward, reliable help from people who genuinely care about their customers. We were incredibly relieved to find Deviceland, and they've earned our trust. They'll be our first stop for any future Apple device service or repair needs. Highly recommended!

so this happened like three-ish weeks ago bUT the men who work here just don't care??? so…read morenonchalant about having to collect my phone for the second time (meaning two weeks now, with no phone) because the issue wasn't solved. such a lack of care and explanation??? every time i asked a why or how the man just gave me some fill-in answer with no real reasoning?? customers aren't entirely stupid my god !!! there is a hispanic lady who works here.... seems to be the only one who cares ! literally saw her apologize to a customer before they had her apologize to me ! ended up taking my phone to the genius bar n they fixed it in two hours- go figure

Joel, Alice, Luis all did a fantastic job, assisting my Grand Daughter and I setting up her new Mac…read moreBook for School. I'm always impressed how kind, considerate and professional all Best Buy and Geek Squad Associates are, high five to Management. The Team we worked with today!

Worst customer service ever. No one really wants to assist overall. All staff seems annoyed at…read moretheir job and always displays attitude when answering a question. Geek squad is a scam too. Tried to get a replacement for a screen protector. We were given a cheaper kind since the one we got with lifetime coverage was discontinued. When asked whats the difference, we were told its the same even though ours had bluelight protection and the one being given to us is cheaper and no blue light. Not until i showed and read the receipt the staff then acknowledged it and gave us the difference in store credit. Make sure you all pay attention! So disappointing. They should just close this since staff dont event want to be there!

I had a Realistic STA-220 amp from 1973 repaired here. Dave did a great job. He traced a bad…read morecapacitor and replaced it and the equivalent on the other channel. It is not walk in service and he is not cheap, but you get what you pay for. Bring him a beer and be patient. He will get your vintage audio gear singing again.

Best vintage stereo service in the entire area. Personalized, old school, face to face business by…read moreDave. You won't be disappointed.