Timely and professional service!! They showed up on-time and had the problem fixed within 30-mins. The cost to fix a seemingly simple problem was higher than I expected. They waived their diagnostic fee, which was good b/c I already diagnosed the problem correctly. Received military discount too. read more

This had to be the worst experience. The guy came, Bill, spent a little while looking around, and then spent the next hour during which he insisted on educating us about the physics and engineering about air conditioning. (We were stupid enough to sit through it!) He was somewhat condescending also. Asked us questions as if we were in elementary school. Was very hard sell. We mentioned other companies and brands, and he told us everything he thought was bad about them. He tried to pressure us to sign up on the spot, even when we told him we were getting other estimates. He told us the price he quoted was only good if we signed. He quoted us about $11k for the system. We've had other companies in for estimates, and today the best company came in (Tyson's), looked at everything, cleaned the coils in the condenser, did a Freon charge, and said even though the unit will eventually need to be replaced (it's 15 years old) we should be good until next spring. We asked for a quote anyway, and for a comparable system to the $11k from My Plumber, he quoted $8k. We should have known something was wrong from the beginning with My Plumber when we made the appointment and they asked us if all of the decision makers would be home at the time of the appointment. My Plumber appears to be very unethical, almost criminal. Stay away from these guys!! read more

My Plumber should be called My Plunderer. They gave us an estimate of $900 to snake our drains after we had a toilet overflow. We said "buh-bye" and paid the mandatory $79 for the estimate. I immediately called Roto Rooter and they sent a plumber out within an hour. The Roto Rooter man spent the time to properly diagnose the problem, snaked our toilet and charged $228 to fix the problem. Roto Rooter provides free estimates and they guarantee their work for one week. I had told the My Plunderer guy that if I got our plumbing problems fixed for much less, that I would write a bad review on the Internet. He had the nerve to continue to try to justify the $900! As promised, here is my scathing review. read more

Called My Plumber because I had used them with success everytime I lived in the DC area. Well this time they let me down. Tech was a no show - and I didn't find out until it was after 7pm and I called them. At which point I was told the tech was held up and might not make it. They offered to rescedule - but I work too and had been waiting since 2pm. No way I was waiting on them again - called someone else. Won't be going back to My Plumber. read more

Worst customer service from a reputed company like yours. Sad ! We had called for a leak coming from our ceiling in the living room, and were promptly assigned an appointment for a technician to come and take a look. One of my questions to the receptionist was that what would be the steps involved in order to get the problem fixed. I was told that the technician would have everything in his truck, and he will be able to fix the problem right then and there. The technician visited us on the allotted day of June 11, 2013. He seemed to be knowledgeable and tried many things to figure out where the water was coming from. He even climbed up the little hole we had cut out in the ceiling to see the leak and also to drain out the water if some was collected. He asked us if he should diagnose the issue, and we said yes, for which he told us upfront that he would charge us $159. He took a look in all the bathrooms and figured out that we needed some caulking done and that should fix the problem. We asked him to do that, and he said that he does not caulk, and that he does not even have a price sheet for it. He mentioned that whoever will come and patch up the hole in the ceiling, will do a good job with the caulking too. We did not like the idea, but we did not have a choice. We got the caulking done, and we still have a leak. We have called your company 5 times at least and left messages, and we are told that someone from the Management will get back to us. We are still waiting for that call since June 26 ! The call was supposed to be received within 24 to 48 hours ! I am really sorry that we had to deal with such pathetic customer service, and now we are beginning to think that your company has been at some fault some where, and that is why you are running away from this. I will follow-up on this, write reviews, tell people, because a company should not be allowed to rest on their laurels forever, even when they do not perform. You have all our records, call recordings etc too, and hence you can not say that we did not follow-up, or that your management was not aware. Taking out this much time to write to you should indicate how frustrated we are with your service. Not only that we have a very certain feeling that yopu messed up something somewhere. Either your guy did a shoddy job, or he lied, or you think that this should have been handled differently. Never call MYPlumber ! read more

Crazy expensive. We were told there would be a $89 fee to come take a look at our clogged kitchen sink and that the plumber would give us a quote while he was there. If we had the work done they wouldn't charge the $89. When the plumber arrived he said all clogged sinks were $413!!! If there is a set charge for clogged sinks, why didn't they just tell us that when we called for a quote. It took less than 20 minutes to snake the drain and the clog disappeared. $413 is outrageous. I don't know any other profession that charges that much for 30 minutes. We will NEVER EVER call My Plumber again. read more

I too wish I would have read reviews on this company before hiring this company to repair a leaking faucet... they convinced my 92 year old mother that a new faucet was needed...replacing an American Standard set .. which has a lifetime guarantee. The plumber said no it was not an American Standard and installed a Gerber tub faucet and shower set...all for the low cost of $1082.00..but they would give her a 10% senior discount. After many phone calls to a manager or supervisor of this company, they did agree to give her a $377. 00 credit. But now she is stuck with a Gerber faucet with a two year guarantee and a shower head that can not be adjusted. NEVER CALL MY PLUMBER. Carol in Reston read more

Excellent service by the plumber I got. I called the same day to get an appointment. They said they would put it on the schedule and if a plumber was available, they'd give me a 35-40 minute prior to arriving courtesy call. I was very lucky!! I got a call later in the day and 40 minutes later was greeted by a very pleasant gentleman named Marl. I had two issues: (1) Master bath spout was causing some issues in the surrounding tiles, and (2) Water heater tank was leaking through the flow guard pipe. You could tell this gentleman knew what he was doing. He was very professional and was considerate of my home. Even walked in with the cloth slipper covers on his shoes. I couldn't have been more pleased with the service. It took him about 1 hour and a half for both jobs and he even checked to make sure a variety of ways that the leaks had been truly dealt with. I dunno if it was the Chantilly, Burke, or Fairfax people, I just called the 1-800 number on the website, but this guy was great! For both repairs I paid around $570.00. I will definitely be calling MyPlumber in the future for any issues! read more

It has been a love/hate relationship. We purchased a new heat pump system from them about five years ago. During a later semi-yearly system inspection, the tech mentioned that the system was installed wrong. The furnace heat exchange coil was installed so that the air flow was through the side of an "A" frame coil, instead of through the bottom of the coil which resulted in poor performance in heating and cooling. After some haggling, the company did re-install the furnace unit with the correct duct work at no cost. The latest pre-winter inspection included sales pitches for the installation of a humidifier unit and an electrostatic filter unit. It was also reported by the tech that the unit had a fault in the "Voltage adsorption system" and would require repair to protect the compressor from premature breakdown. The repair, with a 10% discount was estimated at $472. There are two things wrong with this. A Google check shows that a "Voltage adsorption system" is a bogus name. The defective part noticed by the tech was some oil leakage on top of a compressor starting capacitor. A replacement capacitor can be procured for less than $50 including shipping. The labor to replace it involves disconnecting power, removing two screws that fasten the cover on the compressor, loosening one bolt that mounts the capacitor in the unit, and disconnecting the two wires on the capacitor and do the reverse to install the replacement unit. It is a no more than 15 minute job. If you assume being charged $72 for the replacement part and $100 for the service call, the labor rates are $1200 per hour. A little excessive? read more

My A/C went out at 1:00 AM Sunday morning. With the temperatures in the 100's it was basically unliveable in my house. I called several A/C companies and the earliest availability I got was Wednesday. Called My Plumber and they were able to send a technician out Monday morning. The technician was able to quickly diagnose the problems and made the repairs prior to 1:00 PM Monday! Although the temperatures are lower this week, the upstairs rooms are in the upper 80's. I very relieved to know my family will sleep in A/C comfort tonight! I also received a 10% military discount. i am pleased with their level of service. read more

We had them at 2 properties. At the first they were scheduled to do an $89.00 job. When they got there they recommended that we have them do $2000.00 worth of work. We declined. At our house they told us a water tank leaked and need to be replaced for $2500.----Other plumber found that the tank does NOT leak. To fix a bathroom leak they wanted to charge $700.00+ --other plumber charged $300. Do not use them, they don't know what they are doing and they will try to charge an exorbitant amount!!! They are the worst we've had read more

I have used My Plummer in the past with no issues. Yesterday they came to replace the motor for my blower. They charged me $1700. REALLY. For a part that cost under $200. I will never recommend nor will I ever use My Plummer again. They price gouge when they know you have no choice. Thanks for being stand up guys and taking advantage of people. read more

one total rip off!!! do not use them is all i can say. house was on market and needed quick service -- yes, quick in ripping you off. sorry i didn't read reviews prior to work -- over $1000!!! read more

I called My Plumber because the pilot light on our hot water heater kept going out. The plumber "David" said it was overheating and was a fire hazard. He said it needed to be replaced because the soot at the opening at the bottom was from flames as it heats up. He said the newer units are enclosed and they are lit by pressing an igniter button. I would no longer have to lit the pilot with a match, just press the igniter button. He quoted me $2500 for everything. He went to his truck to call his manager (supposedly) and came back saying if I get it installed the next day he could reduce it down to $1975. It was late in the evening and it sounded like a deal at the time. Well he came to install the heater the next day 12/16/2010. My wife was home during the installation. When I got home I was "livid". David lied, he installed a new water heater just like the one I already had, no push button igniter but worse of all the pilot was not lit. I tried to light it myself but It wouldn't stay lit. I feel like a fool and like I was taken. Definitely a bait and switch routine. I spoke with him by phone and he is now saying he never mentioned an igniter (lie) He is supposed to be on the way now to ignite the pilot but that's only half of the problem. STAY AWAY FROM MY PLUMBER!!! He just called and is saying his stuck at another location and can't come until the morning. Now we have no hot water!!!! read more