The $49 diagnostic offer appealed to me so I called and they sent an HVAC technician to come out to assess why the furnace blower was not working. The guy came out and said they blower needed to be replaced for $3000. I asked how did he know the blower was faulty and not the control board supplying power. He didn't provide a real answer and said that the diagnostic offer is just a visual inspection. Okay then why not make that clear in the advertised offer or mention it when making the appointment? Right away that dishonesty, makes it hard to do business together. I then asked for a quote and they brought in a sales guys pushing hard for me to sign that day. They were the first quote I got and honestly they probably gave me the best deal on paper but their sales pressuring and misleading diagnostic advertisement made it hard to trust them. I can never do business with a company I can't trust no matter how good the deal is. read more

I hired them to replace a simple spigot, a task so modest it ought to have been handled with the quiet dignity of a man sweeping his own porch. Instead, it arrived with the fanfare of a riverboat......and the results.......... of a leaky canoe. They quoted me with the confidence of a fellow who has rehearsed his lines that an access panel would be "the best way forward" concerning the drywall hole they would cut to access the pipes. Now, where I come from, when a man tells you the best way forward, you assume he intends to walk it with you. Imagine my surprise when the job was done in my absence, a great gaping hole was left yawning in my garage wall, and my wife was informed that patching it was my responsibility. It seems their definition of "best" was the one that required the least exertion on their part. For $700, I expected craftsmanship, or at least the illusion of it. What I received was the barest minimum of labor: a hole cut, a pipe snipped, a new spigot screwed in, and a spritz of sealant outside for good measure. I've done more complicated work before breakfast, and I'm no stranger to the kind of handiwork that makes a man sigh and say, "Well...it'll hold for now." If I had wanted a job that looked like I did it myself, I would have saved the money and done exactly that. At least then I'd have no one but myself to blame. read more

My Plumber Plus - Plumbing Near Me - Fairfax, Virginia

This company tricks you into a membership contract by telling customers you can cancel membership anytime. They count on you not being able to read their little iPad to go through the contract. I've believed their employee that said I could cancel anytime. Waste of over 300$ in monthly payments. They came out 2 times and both times they didn't do anything because I wasn't there even though my adult son was there. Read their paperwork before you sign! read more

DO NOT USE THIS COMPANY. I spent 13k for them to replace my unit. They messed up my wall, did not inform me that my outdoor and indoor units were larger than the available space, hardwired a thermostat with active listening features that must be manually turned off (which they did not inform me of). They did not properly connect the unit to the ducts and when I called to report an issue with the airflow I was told my new unit "is energy efficient" but they later found they did not set it up correctly. They also did not hook up my heat. I talked to 5 separate people who were all incredibly rude and apathetic. The hvac manager nick told me I should be thankful that they got me up and running--after I spent 13k for them to mess up my wall, leave an incomplete job, made me chase after them for a week and a half now to fix their mistakes. DO NOT USE THIS COMPANY. Edit-they came back and fixed the wall. Sergio did great. I did have to call back this morning bc there was still air blowing out but Sergio filled it with foam insulation so I think we are good. Still not happy overall and I am going to call another company to check out the whistling sound. Still DO NOT RECOMMEND read more

My Plumber Plus - Plumbing Near Me - Fairfax, Virginia

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I called My Plumber Plus because I was trying to install a new washing machine and couldn't get the pipe connected to the hot water line to come off. The technician came out, barely attempted to remove it, and quickly told me the entire pipe would need to be replaced. I was quoted around $800 for the repair. I declined the service because something didn't feel right. The following weekend, my 65 year old dad came over and was able to remove the pipe himself without needing any replacement at all. It honestly felt like the company was more interested in upselling an expensive repair than actually helping solve the problem. On top of that, I still had to pay the $50 service fee for essentially no effort or solution. Very disappointing experience and a complete rip-off in my opinion. read more

Their hiring requirements seem to be pretty lax. The technician that visited me today was very unprofessional, he was upset when I declined to pay $3,000 for "RECOMMENDED service." He started complaining about driving 2 hours for nothing like it's not his job? Hey if you don't want to drive for work maybe don't work as a home repair HVAC tech? read more

They replaced our furnace in Jan 2026 to fix an air quality issue. Didn't work. They could care less. Manassas location I think.

They were quick to respond on phone and to come out in a timely manner However they do love replacing than repairing. The technician kept repeating how if i go for the repair it will break again and again and that replacement is the best option. Repairing cost was exorbitant!! Above all, i am an engineer and if i asked any questions he didn't like that - even suggested i enroll in technical school. I found another company that did a great job in a reasonable price and treated me with respect despite my questions. read more

I received a $50 coupon from My Plumber Plus. I needed a plumber to fix a small leak in my bathroom. The pipe going from the water supply to the toilet was leaking and needed a new washer, and a small leak in the shower also needing a new washer. The person that came over to check gave me an estimate of $1350. I almost fainted when I heard the amount. The work to be done may have taken one hour to do. My husband and I are senior citizens and could not have done ourselves. I called the office and spoke to a supervisor. He was rude and stated that the estimate was $1251 and that was the price and hung up. A day later someone else called me from My Plumber Plus asking me what had happened and I told him. I also told him that they were ripping off the older customers and were charging according to the size of the house, the content etc. in fact the person that came to the house made a comment about the items I have in the house. read more

My Plumber Plus - Plumbing Near Me - Fairfax, Virginia

Problem was a leak in ceiling from upstairs bath. My Plumber had fixed a leak in same area three years before (they even had the photo). Plumber wanted to do a leak detection first ($148) for some reason, then opened up area in room below, not protection of furniture or rug. Leak was confirmed to be a compression fitting put in three years ago was loose. New fitting and trap intalled in 15 minutes. TOtal price over $1000. Then he tried to sell me $1900 to put in a pressure reducer, that i later i got from Fairfax Water for free and put in by another plumber for $300. Big ripoff read more

On the plus side: My Plumber Plus was very responsive and sent someone out right away to fixed a very clogged kitchen sink. The technician was courteous and resolved the problem quickly. Getting someone out quickly and quick resolution is appreciated. BUT. . .prices are outrageous. I was originally quoted $750 to clear a clogged drain!! When I said that was too high, they applied military discount and another mysterious "courtesy discount." That brought total to a still ridiculous $618.00. The job took about 90 minutes total and no parts were replaced. $400.00/hour labor (on average) is simply not acceptable for a very basic issue. I know overhead and labor costs have increased and I don't min paying (a premium) for quick service. But this is really highway robbery. I won't use them again. read more

BLUF: My Plumber Plus can and will overcharge for their services and enroll you in $25/month priority club without full disclosure of terms with no hesitation nor remorse. I contacted My Plumber Plus to replace an existing refrigerator waterline from an existing shutoff which was noted by the tech Steven as "in great condition." For 55 minutes of work and a $25 dollar hose, I was charged $602 for a service that other similarly licensed and bonded plumbers in the Northern Virginia area would charge $150-$200. What was particularly galling is that the invoice lists charges for 14' of line installation when my refrigerator and sink are only 6' apart. It would be one matter if this was just the price that they charge for the service, but this was a clear overstatement of the work performed. Additionally, I was encouraged to sign up for their Priority Club program for $25 a month to receive a $60 discount on the work. It was not explained to me until I called the office to complain that I was told that this club required a full year commitment before termination otherwise the customer has to pay back any all all discounts received. Nowhere on their invoice is this club listed as an insurance premium with a deductible. We will see how good the supposed two year guarantee on workmanship is- a company with full faith in the quality of services and products they sell would not need to resort to such shady and deceptive practices. Avoid this company at all costs! read more

Thank you to Devin Corley at My Plumber Plus who did a great job (on Dec. 9th) checking my HVAC system. He was very knowledgeable and gave some great advice. ! read more

I called My Plumber Plus with the problem of the townhouse gas furnace not properly ventilating burned CO. Technician arrived was incompetent, more focused on selling a new HVAC furnace to replace which is only 9 years old. He overall had negative attitude. Do NOT recommend the service. read more

Terrible. They advertise a $49 diagnostic charge then show up and tell you after the fact that the $49 is just a "visual inspection" and the diagnostic charge is actually $360 "if they have to use any kind of tools to sort things out." I was standing in a puddle of water. I already had the visual! Then came the shocker. They wanted over $6,000 just to swap out a tankless hot water heater and that was with me paying for the unit separately. $6K in labor for just a few screws and a couple of fittings. Complete lack of integrity. My Plumber is the worst of the worst. When a plumber shows up to fix a leak they shouldn't soak you again. My advise is STAY AWAY. Bills will be much larger than they appear in the mirror. read more

Definitely DONT RECOMMEND!!! Should be minus stars!! I have worked with retail and wholesale and in all my years working, I have never ever had a company like this. I had a whole HVAC system installed. It took 3 months to complete, 1-he forgot switch for drain and there was air leaking out of inside unit and some insulation missing from pipe outside and existing duct was not fully connected to inside unit, so was leaking air there as well. The communication in office and workers was the worst. Some of the excuses I received: Oh he has been busy. I have been busy. I never received any of your messages.(Not my problem! Not very professional! Incompetent!) As other reviews, I read-you were told your appointment would be this day and you wait all day, no text, email, phone call, nothing. This happened 5 times. Wasting my time. Meanwhile, over the 3 months, I was so stressed and very upset!, It just made no sense to me, that a company had that kind of customer service. They were going to give me a 1-year membership as a discount. I would never even think about having them back. If it takes them 3 months to do 1 job that should of been complete that day, I would not want them to come back?? Just plain ridiculous !! read more

Very expensive. Plumber was wonderful, the cost was ridiculous. I would skip this plumber!

DO NOT HIRE THIS COMPANY! I will never hire this plumbing company ever again. The plumbers come off as nice people, but in reality this whole company only cares about money. I had a backup issue in my home and they charged me $1400 dollars just to snake it. Even after they snaked it, I still had the backup issue. They came again under warranty(only applies once) to re-snake the drain and still wasn't resolved. I ended up calling a local plumber and got it fixed immediately at a much lower price. I tried getting a refund multiple times as they claim a 100% satisfaction guarantee, but they either hang up on me or give me bull-crap about them calling me back and never actually doing it. Save your money and look into hiring a local plumber. DO NOT TRUST THE GOOGLE REVIEWS! read more

worst service ever. we had the unfortunate experience of being served by the plumber Ali Habibi. He was rude and tried to scam us into paying $600 for a general plumbing inspection even though I scheduled this service for $49 over the phone. read more

If I can give a 0 start I would !! BE AWARE OF THIS COMPANY!! they are scamming people!!! They try to sell you services that you don't need , charge you 5x the price of the parts. They are preying of the elderly and scamming!! Trying to sell you their monthly service for $25 a month. For nothing !!! Just to get into your house and fake new services BE CAREFUL!! read more

Came out Aug 2023, they refused to do the small leak...they stated to get someone else he can...t..so he waved the $49 fee....NOW demanding the amt...& Didn't want to fix the leak. Stated he can't do it! So he waived the fee....... Also, sent a electrician to do the security system...1 yr ago He was very ill no other electrician to f/u...in their company.Its still sitting uninstalled. Don't recommend them....they pumped up their advertising strongly after these problems...beware read more

This year, 2024, I have placed two calls to My Plumber Plus for immediate service to my upstairs bathrooms. The first call was aimed at repairing a constant drip in the master bedroom shower unit (March 21) and a second call was related to a slow dripping under the sink in upstairs hallway bathroom (April 11). In both cases Austin Everett was dispatched to our home, and he promptly identified the cause of trouble and fixed it within minutes. In addition to resolving the worrisome dripping/leaking issues, he voluntarily performed an inspection of the other bathroom sinks--two in the hallway bathroom, two in the master bathroom, and on one in the powder room--and initiated preventive measures to mitigate future plumbing issues in all three bathrooms. Subsequently, he performed an unsolicited audit of our home's entire plumbing infrastructure and gave us recommendations and options to ensure long-term, efficient, in-house plumbing satisfaction. The alacrity and proficiency that Austin demonstrated in stopping the leaks/dripping under our bathroom sinks was exemplary and the extra insights he supplied regarding system improvements for our home to ensure reliable and enhanced plumbing operations while reducing monthly water bills was equally remarkable. His demeanor was respectful, very smooth, and greatly appreciated. Austin Everett is a Pro! read more

ATTENTION: ESPECIALLY SENIORS and all others who may be considering using My Plumber. I went for this job hook, line, and sinker. I called My Plumber to clear (snake) the drain and replace our disposer. I signed the quote for less than $1,000 with the caveat from My Plumber that he may have to move the existing trap (estimate $200.00) to accommodate the larger 3/4 HP disposer shown below). The Rep proceeded to re-route the trap, install the disposer and snake the line. But ran into difficulty because "the snake went up the pipe, when it should go down the pipe". After considerable effort he said he would have to remove the drywall to drill a hole through the pipe in order to route the snake down the pipe (shown below). I paid the Rep $1737.00 and thanked him! A few days later I called My Plumber to get a line item list of services provided that generated a final bill of $1,737 and received an email that included line items and description: Diagnostic fee: $180.00 Furnish and install new 3/4 hp garbage disposal: $957.00 ( the Emerson InSinkErator Model Pro 750-2 can be Googled for $369.00) Furnish and install new pvc sink trap: $200.00 Snaked kitchen sink drain line (had to cut open wall at the tee and drill pilot hole so the snake cable could clear the stoppage; sealed the pilot hole and tested drain thoroughly): $500.00 Total Bill= 1837.00-$100.00 Senior Discount= $1737.00 My initial approval was for a job less than $1000.00 and paid $1737.00 for the services provided which represents more than a 75% increase over the signed estimate. After asking for the line item and complaining to My Plumber, he/she credited our account two weeks later for the Diagnostic Fee of $180.00 My fellow Seniors beware; my advice if you choose My Plumber is to obtain a detailed line item quote up front before electronically signing for the services. Better yet I would not recommend this company to you or anyone else. read more

My Plumber Plus - $369.00 InSinkErator - Plumbing Near Me - Fairfax, Virginia

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Called to have my bathroom sink unclothed. Reached out to My Plumber and had a technician out that day. Tech proceeded to snake the line with his drill motor and 4-5 foot snake. This did not work, so the tech removed the snake and dropped black dripping on my throw rug. Tech then went to his truck for more tools and a drop rug. Tech still could not clear the line and stated the line would need to be 'jetted' or the plumbing lines replaced. Told the tech I would think about this and he wrapped up and left without cleaning up. I have attached photos of the mess he left for me. read more

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The prices they charge are astronomical. I had a leak in my basement and they charged me an exorbitant amount to fix it. I was at their mercy because I wanted the leak fixed. Please read the reviews and look elsewhere. read more

In February called up made an appointment for my son's condo technician didn't show up during the 3 hour window i called they sent somebody else hour later.last week they called me to check the AC again which this time was my house and they set an appointment after 2 o'clock on Friday 5 o'clock I called just like the last time and the technician was in Leesburg at a job and that drive is over 40 minutes or so not sure why They call to solicit my business where they cannot deliver read more

I was very impressed with Bill Turgeon when he arrived at my residence on Thursday, February 9, 2023 to do a yearly inspection on my furnace. He indicated that I needed an air scrubber replacement bulb, and left my residence to go and pick up the replacement. When he returned he noticed the light did not come on and let me know that a replacement had to be ordered. When he returned today, the replacement worked perfectly. Thank you so much for sending a very confident technician. Sharon Greene Reston, VA read more

This plumbing business is a comedy ..Full stop...and not funny at that.. The technician plumber came in with a bad attitude energy / facial expression as if to say "I'm here to hear same old plumbing problem I-heard before. I really don't want to do this job. " The trap is $49 to do a diagnostic then they quote you a price is sooo outrageous so you decide not to hire but, you have to pay the "diagnostic fee" for no work done. Then, as a customer I told the plumber technician that quoted price too much and will pay the $49 fee then technician said " how much do you want to pay?" I ended paying a " lower" second price he quoted because I wanted the problem resolve quickly. Just don't hire this business for your plumbing needs. EVER..,if you do hire...you have read this review and have been forewarn. Is there a minus/ negative star rating?!! How this business continues to exist - I don't really know. Consistently bad reviews( old and new) posted or "not recommended " I stand by my review. Same platitude from management- "sorry we didn't meet your expectations ". The mission statement is empty. read more

This company over charges. They quoted me 2x what other companies are charing for the same service. They take advantage of their customers and will spam your email with future service requests and no option to unsubscribe. read more

Technician was on time, this was the only positive note. My plumber was called to inspect/repair water heater, upon arrival he manufactured a leak that would have no bearing on the water heater operation. He instantly went to it must be replaced, no diagnostic or any attempt to identify the real issue. The quote to replace the water heater was over three times the local average. He then began pointing out other fake issues, I'd assume to try and run up the price further or sell their monthly service scam. No thank you... Unfortunately, I had to pay the $100 tax for calling this company out to do nothing but waste my time... Avoid this company like the plague. read more

The technician was great and very professional. He was also able to complete the job in 30 minutes. This is the only positive thing about the job. The company charged me $535 to replace a kitchen faucet that I purchased prior to arrival. This means that was all labor for 30 minutes of work. A rip off and I will never use them again. You can find professional good service at another company that does not take advantage. That is truly unprofessional. read more

Worst experience ever. I think that my water softener might not be working well so called for service. Technician showed up, with no tools or test kit, literally glanced at system and said that it needed to be replaced. He didn't test water or try to test anything, he just tried to sell a new system which he said, with a discount, would cost $8000. I then asked him to leave. Never again. read more

I can't help but say that these guys are scammers and crooks. I bought a Moen faucet and the technician wanted $400 dollars to install it. I asked why so much ? The plumber stated say day service are you kidding me. I paid another company same day service 150 and even tipped him 30 bucks. They wanted 800 dollars for a basic low end garbage disposal replacement. You guys need to get your heads examined. Shame on you for preying on a elderly guy like myself. read more

Water heater wasn't warming water to hot temperatures. The temperature sensor was broken. The guy who came didn't run any diagnostic. Just visually looked at the water heater and quoted 900. Easy to say, we went with someone else who took the time to run tests and give us a proper estimate and other options on water heaters. read more

ZERO ZERO STARS. Do not use this company. Plumber arrived to unclog a drain in my basement sink next to my washing machine. He stood there and looked at it and said it would cost $500.00 which we could not afford. He did not even try to un clog anything. He proceeded to try and get the job by giving discounts. All said and done he did nothing !!!!!! And charged 79.00. Total Rip off. Not to mention this man spoke very broken English and was very hard to understand. If you need a plumber please shop around, this company is just out to take advantage of people read more

poor service, office scheduled morning service, finally showed up for regular maintenance at 4:15, left 4:45 not doing all the servicing; emailed all kinds of future purchases. tried to talk to someone in charge in the office, they never responded to requests. could not easily cancel plus service, had to email cancellation notice. Office said they accepted cancellation on the phone but never really cancelled. Had to go through the credit card for cancellation. read more

I should have read reviews first. Do yourself a favor and find another plumber. The visit to estimate services is $70 (which is later deducted from services if you decide to use them). We needed to replace a toilet and replace a single cold water shut off valve under the sink. We had already removed the tank so I could paint the wall behind it before installation. The estimate? $480 to install the toilet (which was $190) and $287 to replace shut off valve (a $15 part). The tech was here 10 minutes....I showed him the door. Robbery. I wonder how much of their income is from consumers paying $70 for joke estimates while the plumber never actually does any work. I can't imagine what the estimate would have been for an emergency! I will always Yelp! for companies that provide great service...this will NEVER be one of them... read more

The HVAC system we were sold and then one that was installed were NOT the same. We were told we were getting a high efficiency system and we didn't. We were told we were getting an ecobee thermostat and we didn't. I called asked very politely to talk to a manager every week for the last three weeks and have not gotten a call back. I am so disappointed, don't make the same mistake we did. Find someone else. read more

I give them a zero if I could. More like a lying used car dealer than a plumber. We asked four local plumbing companies for quote on water treatment, three of them came and gave us a free estimate. This one...we're not even sure if they sent an actual plumber, more like a salesman, who waited until the last minute to charge us $40 just for coming out and write a three line estimate. Not to mention their price is two thousand dollars more than the next most expensive guy! They never mentioned this "consultation fee" in their appointments and then put us on the hook for it. Stay away from this company if you don't want to get robbed. read more

I bought a new shower head to install in my master bath, intending to install myself which I've done in previous homes & this one, about 25 years ago. It's a simple process, taking 10-15 mins. Alas, age has caught up with me & my arthritic hands can no longer turn the wrench. I clearly stated to the person answering the phone what I wanted done, that it was a simple job. I understood that there was a $49.00 service fee which would be deducted from the price should I choose to complete the job. In my naivete, I thought surely it wouldn't be more than $100 - $120 which I was willing to pay just to get it done. The estimate was over $230.00!!!! For a job that most anyone, with working hands & eyes, could do in 10 mins! What a waste of $49.00!!! NEVER will I call them again! read more