John is truly a wonderful technician. My cuticle look fantastic and my manis last three weeks. He is a perfectionist and really pays attention to detail. My fav is the cat eye gel mani. He also picks great colors when a recommendation is needed, and when I want to let my nails breathe, he grooms them very well. read more

I've been to this place three times now. The first time, the polish on my nails started coming off after just one week. The second time, even though I had an appointment, I still had to wait 20 minutes. I decided to give them a third chance because it's close to my home. This time, they cut my toenails all the way down to the skin. One of my nails was broken, and I asked them to cut that one, but instead they cut all of them extremely short. When I asked why they cut them so short, they told me, "It looks cleaner this way." After that, she put extensions on them or whatever . On top of that, nobody there treats you kindly. The atmosphere makes you feel like you're not even a customer. While I was sitting there, after I expressed that I was unhappy with how my nails were done, after everything she started talking about me and telling the story to her coworkers in front of me but i can understand their language. That is very unprofessional and completely unacceptable for a business. Overall, I'm very disappointed with the service and will not be returning. read more

Horrible customer service! Very rude people ! My husband called ahead of time to make sure I can come in to get a pedicure and when I arrived they turned me away even though they were not busy and still open for another hour. I told them that my husband had called ahead of time before I drove the far distance to their shop and they didn't care and wouldn't even look up to speak to me. I found Butter Nails instead right after and they have excellent customer service. Do not go here! read more

I've never had my own go-to nail salon, let alone a nail lady that I always choose to be the one to do my nails. My supervisor at work always has her nails done and goes here and recommended it. I looked up these reviews on Yelp and most of the comments said Serena, Serena, Serena, so ofc I booked an appointment to see what Serena was about and she didn't disappoint. I submitted images in my booking and walked in with a couple more. I get so nervous as I'm not confrontational so idk how to express what I want and/or if there's a mistake somewhere during the process. Serena was so sweet, calmed my nerves quite a bit and she didn't make me feel like an asshole when I pointed out that one of the nails was crooked, we giggled about it and genuinely laughed at how funny it looked and then she fixed it like that (mind you, I don't blame her bc my index finger is kinda crooked lol) and said "I want a customer to be honest and talk to me if something bothers them" after I told her I felt nervous saying something. My nails came out great. My nails were $85, and I like to always tip extra, especially since my first day here was good. I WILL be coming back, hopefully each month so I can get into a routine of keeping my nails healthy and pretty. I don't wear makeup often so nails are kinda of that for me. The reference photos I used are below and the one with the Apple Watch on is the result on my hand. I asked for: medium almond shaped nails with a blushy pink/white color and a wet cuticle trim! Thank you and thank you Serena! read more

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They were very nice and completely empty so could take me right away. I asked for a simple men's manicure. Cut and filed short with clear polish. Anna was very rushed filed nails very jagged and rough I had to ask her 3/4 to fix and smooth it. Finally we got to a decent place w nails still a bit rough but understood was as good as it was gonna get. Now time for clear polish I've never had someone struggle so hard to neatly apply clear polish. It was patchy and lifted and bubbled on several nails. Before it was even dry. The. She would show me and ask if it was ok and I had to say it looked really bad and so she asked for another coat , I'm like no it's really bad please do most of them again. Second time was just as bad so I asked her to just take it off. Ended up going next door to pampered hands where they did a great job so ont be able to show photo of the before. I wish I went there originally. Anna was very sweet but not skilled and spoke very little English so it was hard to let her know what was being done wrong. Do t waste your time and money if in the area just go next door. read more

Lany and Jenny are great workers, very careful and caring . This shop is number 1 sanitary and right after that they have many options for colors , designs and nail styles. They offer gel x and acrylic nails for a great price as well as luxury pedicures . Nice area, relatively easy parking for Melrose . Be sure to book ahead online! read more

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I came here as a walk-in with a friend on a Monday night. We didn't have to wait. I love the way this manicure came out! Annie was my manicurist. She gave me options and meticulously filed and prepped my nail beds before applying the gel. My thumb nail was starting to tear on the left and so she put thicker gel on that nail so that I didn't have to cut it short. The vibe was lovely and talkative the entire time I was there - the salon was clean. read more

NAILBAY Melrose - Cat eye manicure in Silver with pink top coat by Annie - Nail Salons Near Me - Los Angeles, California

I've been coming to NAILBAY for over 5 years and always have a great experience. Serena is amazing and does beautiful nail work and is so sweet to chat with! The salon is clean and cute, and appointments are almost always on time. I always leave happy with my nails and grateful for Serena helping me make a decision when I'm indecisive on design or color. read more

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This is my favorite nail salon! I tried this place out for the first time and i love it! John was amazing and i got the lavender sparkle gel x nails. It came out so pretty! I will be back soon! Thank you for the great experience! read more

NAILBAY Melrose - Gel x nails - Nail Salons Near Me - Los Angeles, California

Just went to Nail Bay !! My girl was so sweet and really knew what she was doing, she nailed the design, the timing, the whole vibe. Everything came out clean, precise, and exactly how I pictured it. A lot of places rush or miss the little things, but here, every detail was on point. It felt easy, effortless, and super professional without losing the warmth. 10/10 such an amazing experience. I definitely recommend coming here. read more

NAILBAY Melrose - Nails - Nail Salons Near Me - Los Angeles, California

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The service here is amazing and they are so nice! Very clean salon and they do amazing work! I have gotten my nails done with serena and I have been satisfied with my nails every time. I struggled finding a nail salon that does my type of nail art style that I like until i found nailbay!! read more

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I called the day before to book an appointment. I booked a take off and full set at 6pm the next day. I requested Jenny because all the great reviews about her. I came in and instantly everyone looked irritated and started talking. What they don't know is that I am Vietnamese and I stayed quiet the whole time while they were talking sh** about me. Imagine what they're saying about you?! I was patient I didn't mind that I had to wait for Jenny to finish the appointment before mine. Right when she sat me down she gave me attitude and refused to do a full set because she wanted to go home early. If I made an appointment for a take off and full set why would you accept that appointment time? She continued to give me attitude and talk sh** in Vietnamese about me. She complained the whole time and was just so mean and lazy... so I gave in and did gel x. I was sick of it at that point. She told me my nails would be solid for a good month obviously I didn't believe it but it's been one week and my nail already cracked off and the gel is warped.I'm never coming back here again. Even though I didn't get what I wanted I'm not a horrible person. I still tipped $10 and said thank you but guess what? She just said whatever/rolled her eyes and walked away :)! Stay away from this racist place. And Jenny. read more

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The service was good, but my full set of Gel X nails was so thick and longer than I asked for. It took a long time to file them down when I got home. Eventually I cut them short, but they were so thick I could barely get the nail clippers around them. They lasted four weeks without breaking, but honestly that's probably because they were so thick. Did I mention they were really thick?! read more

10/10 on my nails I got a acrylic fill with John and he out did himself. He reshaped them and kilt the design I asked for. My pedicure could have been better but the shop itself was nice, clean and easy to do a walk in. I will be back to see John. read more

NAILBAY Melrose - Nail Salons Near Me - Los Angeles, California

I love Serena, beautiful artwork and so friendly. highly recommend for designs and more

Shoutout to Jenny, she did such an amazing job! I wanted a Rose Quartz design with gold flakes and left so happy. Definitely ask for her for your next appointment. read more

NAILBAY Melrose - Nail Salons Near Me - Los Angeles, California

I'm obsessed! Fair prices, the design on my nails came out amazing and the lady who did my nails was so sweet and quick! I'm so happy that I found a new spot, I'll def be back! read more

NAILBAY Melrose - Nail Salons Near Me - Los Angeles, California

I got my first ever Gel X set from Nailbay & haven't gone back to acrylics since! They last so long and never break, Jenny always has my nails on point. The staff always makes me feel so welcomed and they're all so friendly I've been to a few other salons across LA but I keep coming back to Nailbay for the quality, 5 star service and cleanliness! read more

NAILBAY Melrose - Nails done by Jenny :) - Nail Salons Near Me - Los Angeles, California

Jenny is my go to girl! I love how my nails turn out better than the inspo photo she's so talented! Love this salon everyone is friendly & it's fairly priced with lots of options for nail colors/designs. read more

NAILBAY Melrose - Nails by Jenny - Nail Salons Near Me - Los Angeles, California

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Love my nails! The artist was great and even two weeks later they're holding up well. New place for sure!

Serena is the best nail tech in LA! I can't go anywhere else! Everyone's so friendly- 10000% recommend NailBay! read more

NAILBAY Melrose - French Gel X - Nail Salons Near Me - Los Angeles, California

Pros: - Fair prices - Friendly Service - Easy to make appointments - They keep up with the trends Cons: - Cleanliness (very dusty and old furniture) - Quality - I got a gel manicure and it's already chipping after only 1 week - Parking is tricky depending on time read more

NAILBAY Melrose - Gel manicure lifting after only 1 week - Nail Salons Near Me - Los Angeles, California

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Everything & person at this shop is amazing! Desiree did a spectacular job on my nails. The atmosphere was lovely. I was offered a beverage & asked if there was anything I needed. What a fabulous shop for my dipped nails!! I highly recommend if your nails need attention! read more

NAILBAY Melrose - Nail Salons Near Me - Los Angeles, California

I've been going to this nail salon for over 3 years now and Serena always does an amazing job. Every design I show her she executes perfectly!! Highly recommend :) read more

NAILBAY Melrose - Marble nails! - Nail Salons Near Me - Los Angeles, California

I love Nailbay this spot has set the standard for my nail services for quite a bit now, and I felt called to leave another review for the love and care I'm able to bring into the new year with the latest set. The energy here is immaculate. Let's begin with that, if your heart is open to receive it. In fact, I leave with my heart even more every time bc of the healing that takes place every appointment. The owner + all nail techs are so lovely. I trust my experience every time, and they've never failed to disappoint me. From the music playing, the nature scenery playing on TV, beverages offered, oil massages, I literally feel like I'm in heaven lol. I feel so lucky to experience what I see as true intentionality behind their services. I think this spot attracts a particular type of customer to truly feel fulfilled, so if my review resonates, I promise you will enjoy your services here. Happy healthy 2023 Nailbay read more

NAILBAY Melrose - Nail Salons Near Me - Los Angeles, California

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I don't know what happened, but the manicure I received last time I went was the worst I ever had. I asked for a hard gel manicure, to have my nails trimmed and rounded, and to get my cuticles cut. I had an appointment. Showed up with a friend. There seemed to be a lot of confusion about our appointment. They eventually sat me down. The technician working on me started to file my nails down severely instead of just cut them. She then proceeded to shape my nails square, after asking repeatedly for round. She started to cut my cuticles while they were dry, making me bleed on EVERY single finger....i asked if if she could please put my hands in water first, and she didn't know what I meant but eventually did so. She buffed my nails but kept catching my skin, making me bleed more. The application of the hard gel was messy, lumpy and way too thick. I asked her if she could buff it down, because it was way too thick and lumpy. She attempted to, but there was no difference. My nails looked really awful in the end. Had to get them fixed elsewhere. read more

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Have gotten gel x and a pedicure here. The pedicure is good. They are overpriced for the job they do for gel x. I would say the gel x are 5 or 6/10. Whenever I leave this salon I have nails that are all different lengths/ shapes and sizes and have to fix them myself. Also the technician suggested I do a 4th coat bc the colors in the book are not the same as the actual polish. I was hesitant and said i didn't want the nails to look to bulky, she said they wouldn't and sure enough they are extremely bulky due to too many coats. Safe to say I will not be returning here, have given this place too many chances and money. read more

UPDATE PLEASE DO NOT GO HERE THEY CUT MY HANDS 3 TIMES I got my acrylics filled here and they started lifting a day after. I came in to get it fixed when I had the time and they made me wait 10 minutes only to have the girl manually RIP OFF my acrylic from my finger. It WAS SO MUCH PAIN. Then when they "fixed" it they didn't properly activate the gel or even file it so I'm left with a misshapen STICKY nail. I am almost positive that half of their staff isn't very certified in anything. read more

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Serena did such an amazing job on my nails! She did them exactly how I wanted, she paid such close attention to detail, and finished in a timely manner! I'm obsessed!! read more

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Nailbay is the absolute BEST nail salon in the city. I've been coming here since 2018 or so and won't go anywhere else. They're fantastic at gel x and can do any design you want! They're also great at dip too. This pride mani was by Jenny - love her! Honestly, everyone here is very talented and I never have a bad manicure. read more

NAILBAY Melrose - Pride mani by Jenny - Nail Salons Near Me - Los Angeles, California

Good experience overall. I was able to make a same day appointment and got out within a timely manner!

This is my new mail spot. It too me a day of investigating to find a place in LA that does dip nails. How do we have it in Kansas City and it's not the norm in LA? Wild. Anyway the young man that works the desk at the front is SO nice! He greets with a smile and assisted me with navigating the online scheduling and everything. I've never had to wait for an appointment to start, they have a lot of colors and everyone is very nice. They also have a ‍ flag hanging in the window and I appreciate the inclusivity. And Jenny is my mail tech, so nice and my nails always look beautiful. She takes her time and I appreciate that. read more

NAILBAY Melrose - Forever pink dip - Nail Salons Near Me - Los Angeles, California

This salon does not accommodate ADA individuals. Very unwelcoming environment as well.

I requested a color change i was from outta town and attending a wedding this day. I had gel polish on and left with polish that was never cured so by wedding time my polish was chipped and unsightly. Costing me 30.00 very disappointed. read more

service was good. the salon itself was depressing decor. depressing, dingy , dirty salon.

I was unhappy with one service I received (all other times were great) and I complained. The business called me immediately and offered to have me come in and have it fixed for free. That's the type of customer service I appreciate. Making sure they're customers are happy. Helen does great work and always takes great care of me. I appreciate that they wanted to make sure I was happy and taken care of. A plus plus! read more

I have been here 3 times now for gel-x extensions. The first time I wasn't as pleased bc I think the shape I wanted was misunderstood. The second time I returned to Beca and she remembered me and we worked out my shape with gel-x. She is great with design. The only thing I don't like is that they book people so close together that if a tech is running behind in any way (usually doing a design) it can be annoying to wait. Parking can be hectic. Plus is they can usually fit you in last minute. read more

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Serena did my nails and did a phenomenal job! Highly recommend!! Will def go again when in town!

Wow!!! Jenny did a fantastic job, and I'm going to her for my nails from now on. She was so kind, and she knew exactly what I wanted. I'm so impressed! I went in with bare nails, and it cost about $80 for this gel x set. She used polish and this cool chrome powder to get this look. It took about 45 minutes. read more

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Tons of colors, but not the best service. I got a shellac manicure and my nails were buffed so much that became thin and brittle. The shellac was applied unevenly and I ended up getting them redone from a different salon within a week. read more

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