After a long conversation with Arya leadership, I will continue to patron this establishment. I…read morecannot express my gratitude to the Arya team for hearing my concerns overall and attentive to making the needed changes. It is rare that a business would take the time (over several days) to understand, listen and respond to legitimate issues and a path forward. This is my experience thus far and I do not give second chances, though the level of attentiveness and professionalism speaks for itself. I urge those that have had any past challenges, to reach out and give Arya the opportunity to make it right.

I've been using Arya for years! I consistently have my work clothes and outerwear cleaned with…read moreArya. For context, I drop off weekly. This week I went to drop off some clothing items (14 pieces) as I've done many times in the past-- usually I run in from the 5 min parking in front and drop them... this time I was told I needed to leave a card on file for 10 items or more--and it wasn't in the nicest manner. I was taken back by this, because I'm consistent with weekly dropping off bulk items, and I asked if it was a new policy. The young guy at the counter said it was. I ran out to my car to retrieve my wallet and ran back to leave my card on file. I have to be honest, I'm really frustrated by this new policy requiring a credit card to be kept on file. I've been a loyal customer for years and have never had an issue paying or picking up my items, so this sudden requirement feels unnecessary and disappointing. What makes even less sense to me is that the dry cleaner already has my clothing. If I didn't pay, I wouldn't get my clothes back anyway, so there is already an incentive for customers to pay before receiving their items. Requiring a card on file on top of that seems redundant and, frankly, a bit unreasonable for long-time customers with a good payment history. I'll be taking my business elsewhere.

I looked online for tailors/alterations shops in the area of Casa De Oro, El Cajon, La Mesa, and…read moreSpring Valley. Taking a chance after reading a number of reviews. I decided to stop by this alteration/dry cleaning business called "Family cleaners & alteration", out of the blue for some tailor work. Met "Raul", he was upfront on the price, and honest on the material that he was working with. I was really impressed that Raul kept his word with me, on when the items would be ready for pick-up. In support of "Family cleaners & alteration". Check them out for yourself. Thanks again Raul, know that you have earned a future customer. God Bless

Great little shop. I've only come here for cleaning a few times but each time they've been prompt…read moreand professional and comes with a good price point. If you're looking for a reliable place in East County, definitely recommend stopping here.

Today I pick up our dry cleaning And this is what I saw as…read moreputting the cloths in my truck. Juliana was there a she was so sweet And thank you Thank You!! for my beautiful review Marcia I said you for help me..I'am grateful for you She left me messages on my clothes hangers What a doll

I will never bring my dry cleaning needs to this place again. I used to own a dry cleaning business…read moremyself, and I'm honestly surprised this place is still in operation. I brought in my wife's silk blouse for a simple alteration and dry cleaning. It took them almost two weeks, even though I told them it was for my niece's funeral and asked if they could prioritize it. What a huge disappointment! When I finally picked up the blouse, I didn't have time to check their work right away. On the day of the funeral, I discovered that the blouse was still full of oil stains that never been there before-- and the alteration wasn't even done! When I went back to confront them, instead of apologizing, the staff argued with me until I mentioned that I used to run the same kind of business. Any professional cleaner knows that silk easily shows oil stains, so there's no excuse. Their attitude toward customers is unbelievably rude and unprofessional. To make matters worse, while I was there, another customer came in to pick up their gown -- only to find out it hadn't even been cleaned. Please, do yourself a favor and stay away from this place!

A little expensive, but everything is nowadays. I told them I had some travel coming up, and they…read morewere able to rush my order next day. Very nice and helpful. Sadly this spot is closing at the end of the month, and I'm sad to lose my dry cleaning place.

There is a real good seamstress who works Monday - Thursday…read morefrom 1-6. She has done several things for me. Very pleased. Thank you! Donna Ciolli

Professional, timely and they always do a great job. Lucky to have them next to my house.read more

This is a family owned business and they do a great job dry cleaning my dress shirts and suits for…read morework. The gentleman that helped me out was really nice and friendly. It is on the pricey side but for the work that they do it's worth it.

I remember I brought a few items here since i just needed maintenance dry cleaning done on some…read moreitems that were not machine washable. One of the items was a faux fur coat and when I came to pick up my items it was missing. I mentioned how I was missing an item and the man made me sound like I was crazy and that they hadnt received such thing. I asked to look at the camera footage and he had kept making excuses how he cannot show me for whatever reason, I was very upset and just decided to take my loss and remember to not trust this place with my belongings ever again. I left my phone number just in case someone found it since I knew it was in there or either misplaced. Turns out a few hours later the guy found my faux fur coat and he apologized but I was over it since he had already accused the customer of being untruthful. Very unprofessional, he could have just admitted to misplacing the item and I would have been more understanding since they are taking account for it but instead it led to him not admitting to their mistakes since the beginning encounter.

The best dry cleaners in Bonita, CA. Fantastic and superb customer service, and reliability. Thank…read moreyou, Danielle, for your outstanding work!

We have been coming to this cleaners for about a month now. The service is great. The manager is a…read morevery customer service oriented woman and she is professional. They gave my husband a welcome package when he joined. It had a lot of great treats, Tide Pen, coupons for businesses in the area and I believe a sewing kit. This is great customer service. Thanks! The clothes do not have that human odor (dead skin cells smell) when you get them back. They smell fresh and dry cleaned from well sanitized equipment. We appreciate that they clean their equipment well and regularly. There is a great alterations station here as well. It is set up very professionally with the threads, machines, and supplies that an alterations business uses. The tailor who does the alterations is customer service oriented. I highly recommend this cleaners and alterations business. They also have a self service dry cleaning kiosk for drop off orders.

I 100% DO NOT RECOMMEND THIS LOCATION! GO SOMEWHERE ELSE !!! I have been an Arya customer for years…read more(very specifically went to the Eastlake Pkwy location next to Vons for years and now i know why) THIS SPECIFIC LOCATION IS RIDICULOUSLY for providing it customers with such heavy charges WITHOUT WARNING. ANYWAYS, my fiancé and I needed to have his Police Uniform altered ASAP due to a last minute request from the Police Chief for an upcoming job interview. Ultimately, he needed his uniform altered ASAP because it was too big on him. THIS ARYA LOCATION felt the need to charge him $175 for tailoring !!! NOT EVEN MY WEDDING DRESS ALTERATIONS COST THAT MUCH THIS IS SIMPLY RIDICULOUS!!!! Yes, in their defense, we needed the uniform altered as a rush order within 48 hours (could have dropped it off 72 hours prior but there alteration lady "called in sick" even though we went to two different Arya locations 72 hours prior to make an extended effort to drop it off beforehand) I AM EXTREMELY EXTREMELY UPSET AND DISAPPOINTED IN THIS CUSTOMER SERVICE AND PRICING. If a customer is ever ever ever, going to be charged such a RIDICULOUS FEE for services provided they MUST BE TRANSPARENT & CLEAR WITH CUSTOMERS ABOUT PRICING BEFOREHAND, they 100000000% did not do this. They swiped our debit card, didn't even say thank you, and I haven never been more upset about any dry cleaning or alteration service before.

Excellent customer service. This business responded promptly to my service request on Yelp! to have…read morea pair of pants hemmed same day for a business trip. This was early on a Saturday morning. I was instructed to arrive when the store opens, and theycould have my pants ready by the end of business day. I dropped off my pants at 10 AM and received a call at 11:30 AM that my pants were ready for pick up. The pants were perfect, and the cost was very reasonable. The staff was incredibly friendly and professional. I found my go to place for alterations in San Diego!

I came to Primo Alterations due to the excellent reviews and they did not dissapoint! You truly get…read morethe quality of work you pay for here. Isis was great and did a perfect job on my wedding dress. All the staff is helpful and friendly. I went back for a couple of other minor outfit alterations just a little over a week before my wedding day. They were able to get it done even quicker than I anticipated and again I was very satisfied with their work. Excellent quality and service. Thank you!