The gentleman that helped me, I believe his name was Brian, installed an EVAP hose for me on-site…read more I had just come in after a failed smog test down the street. My Ford ranger had failed a visual inspection and it turned out to be a worn out emissions hose. It turns out it was a simple fix, but could have cost me a lot if I had to take it to a mechanic. They really saved the day! Everything I go in there they seem to have the solution. I won't go in there every time expecting mechanic services, but I do feel like they went above and beyond on this day. I was super appreciative of this.

Their stock shelves aren't taken care of with stuff all over the place. The employees are rude and…read morecan't be bothered to even acknowledge your presence. It's sad I expect that from a place like Autozone or Oreilly but nope this store is the worst I think I've seen. Even heard one employee making off colored comments to another employee with customers in the store. Won't ever go back. Would give zero stars if I could.

Do not go there if you are female…read more I went in to get two quarts of a specific brand and was approached by an employee. He informed me that I can use another brand. I said no I started the oil change with a brand I am going to stick with it. And walked out. I feel the employee was highly sexist towards a woman knowing exactly what she needed to buy. I will be going to their competitor from now on since I had no issue when I made my purchase HASSEL FREE!

Usually have what you need. However an employee called my father stupid in front of me for buying a…read morecheaper part. I tried going here the other day since that experience and one employee was whining about how "over the day" was and how she was going home. The other employees seemed annoyed by her. It was unprofessional. Most of the employees know what they are talking about but the more seasoned ones are rude and shutdown when you mention the internet as a source of information. Go to Auto Zone, a little more corporate, but not rude and trained in customer service.

Excellent knowledgeable, staff and many different price options for parts I need. They're even…read moregreat at handling returns or parts swaps.

if there could be a 0 star rating i would do that! i'm highly disappointed in O'Reillys for even…read morehiring a person like this. I went in to get a battery and some other things and was helped by a young lady named Daisy. This was at the Windsor location. Their breath was so bad I couldn't even compose myself the odor in that store is horrendous! I wasn't greeted at all and when I was being helped, it looked like she didn't even want to help me out! I asked about her day to make small talk because it was a very awkward she didn't say anything and just started scanning my items she said " im here to do my job sir is there anything else you need" i was surprised by that and i will not be going back to that location ever again it was the most awkward, smelly, unsettling o'reillys ive never been too!!!!!

Staff was helpful and quick- And willing to put an eye on…read moremy vehicle to make sure I got the right part.

Just got cut off by one of their delivery trucks. Had to…read morelock up my brakes at normal city speeds due to aggressive driving by Smothers driver. So far company has been non responsive to my concerns. Shop here if you want to put your neighbors at risk!

I needed an oil change and came across a coupon in my local business ads for this place. So i…read moredecided to give them a try. From the start, phoning in for my appointment, I was greeted with great customer service. Something that is unfortunately almost non existent these days. Upon arrival for my appointment I was met with the same great customer service. Plus a bonus treat for me, a shop dog who kept me company while I was waiting. This is a small independent shop who is really there to take care of their customers. They're not about upselling you or charging you for things you don't need. As a woman it's hard to find shops that you can trust, let alone enjoy patronizing. So I was delighted to find these guys. I went in for an oil change and I received an oil change. None of this, "oh by the way you need" or "you should really consider" I usually experience. They were helpful and answered any questions I had. The timing was as to be expected, ready on time for my scheduled service as well as the typical service time. I highly recommend these guys and will definitely be returning for my future service needs!

This people always act like they don't wanna be there. I understand it's a job but as least be nice…read moreand respectful to people. I come regularly and the last couple of times we're not the best in customer service. Not coming here anymore, they make it seem like they are doing me the favor but in reality I'm paying for services.

I'm not sure what is a fair star judgement. The workers are always friendly but so slow... Really…read moreslow... Even if you buy a part online for pick up and have it paid for with a receipt in hand, you still have to wait in the line that is never less than 5-10 minutes wait, then they slowly proceed to check out the item that you already paid for and have the receipt for and for some reason you have to wait for this ridiculous process bc they can't do it behind the scenes, even though you already ordered and purchased the item and it should have already been reviewed and removed from inventory. The phone is always ringing off the hook. There doesn't seem to be any AC inside the building. They do seem to have almost any car part you could need or want and the worker's all seem to be knowledgeable so that is why we come here regularly.

I should have given this business some love a long time ago!…read more Santa Rosa Auto Parts is the real deal. I've been coming here to get the things that keep my cars going for 25 years, and still seeing some of the same friendly faces after all these years. They are never afraid to go the extra mile. It's not just the service here that makes it the BEST. If they don't have the part (and they probably do!) - they can get them fast - in most cases overnight. Beyond that - they offer high quality house-brand products, as well as OEM-quality products - at prices that have to make the cheapo places cry. Quality, service, and value like this is a rare find these days. Give these folks a try!

Cloverdale location had a big selection. Emilio was a total rockstar very friendly. Got me exactly…read morewhat I needed.. definitely will be back

Been using Napa products for decades both personally and professionally. Used many different…read morevendors over the years. I can honestly say the customer service I have received from these folks is above and beyond anything I have ever experienced. The owner personally went out of his way to get some hard to find parts through his network of people / businesses to help us complete a project. Over the last 5 years I have yet to be disappointed. The only surprises are how quickly and cost effective they are able to get parts and supplies. I have brought them over to a different place I work and the logistics team is in love with how easy they are to work with. Can't say enough good things about the team of people here. !!HIGHLY RECOMMEND!!

Sold the company with zero notices to purchasers with absolutely zero follow through. Sent the…read morewrong part and won't take the part as a return. Poor business practices and shame on the old owners for not warning their vendors.

Great place to get new parts at reduced prices. Got a mirror for my truck, less than half what the…read moreFord dealership wanted to charge me.