Oscar and his team went above and beyond when we needed batteries for a semi-truck. They immediately dropped what they were doing and drove to another location to pick them up for us. Their outstanding service didn't stop there--they also provided us with the tools we needed and even kept the store open a few extra minutes while we finished the installation. It's rare to find this level of dedication and customer care these days. If you're looking for automotive parts and exceptional service, stop by and see Oscar. He's got your automotive needs covered! read more

I cant say enough good things about the staff at this store! Friendly,knowledgeable. I came in to have the batteries tested on my semi truck. Turns out all bad! They only had one in store (i needed 4) Oscar Sanchez found 3 more at another store sent someone to go retrieve them so i could get up and running again. Im so appreciative of their willingness to help and kindness. I dont remember everyones name but they were all so kind. Thats rare these days. read more

I do not suggest using Napa Auto parts they order wrong parts, they dont relate messages and the company overall does not offer you any compensation for the horror they put you through for incorrect parts ordered when you wait a week for parts. I will never buy another part or for that matter anything else at that location. The company doesnt seem too eager to make good on offering the customer any added compensation for the horrible experience the customer endures. read more

Customer service knowledge about what I needed made my visit fast and pleasant, I really think Rebecca is a wonderful team member for this location. A+ is for her. read more

Big thank you to Rebecca of Napa Poway! She helped me change my windshield wiper blades and taught me how to do it myself. I understand it to most people it wasn't a challenging task, however, it was the first time I walked into an auto parts shop to try to get parts for my car, and I planned to go home to educate myself on Youtube videos. I was embarrassed for not being able to answer simple questions, both due to lacking of knowledge to cars as well as English is a second language. Rebecca was patient, helpful, and made me feel so comfortable. I really appreciate this experience. read more

I stoped by for a battery replacement for my Toyota Sequoia, and found Rebecca really knowledgeable and most helpful. She took out the old one and put in a brand new one herself. I was nervous just watching her, but she was efficient and knew what she was doing. She was also aa delight to work with read more

Shout out to the amazing Rebecca of Napa Poway! She helped me change my battery and even taught me how to do it myself. It wasn't an easy fix, but she stuck with it and worked on it until it was done. We got a little help from YouTube, but we did it! Rebecca, you are an amazing person, and I hope you achieve your dream of owning a shop focused on empowering women. read more

After on hold for 10min and listening to "ask our experts, our experts have all the answers", when i finally got ahold of an expert and asked for stainless steel anti seize I was offered red and blue locktite. The second expert offered a couple more thread locking compounds, not anything to prevent galing. Experts NOT NEVER ask for their advise. NEVER TAKE THEIR ADVISE read more

I came in for a replacement wiper for an E class Mercedes Benz. It took the clerk a very long while to find the right wiper on his computer but eventually he found the model. He gave me options of wiper brands but after he went to go retrieve the requested brand, he said they were out of stock. I chose another brand he gave me and this wiper too was out of stock. He finally gave me a Napa brand wiper and took it home only to find out it was 2 inches too short and did not fit my car at all. It was completely the wrong model type. I had wasted 45 minutes of my time getting it and 20 minutes to return it. I returned it for a refund on my card and went to Mercedes dealer to get professional help. read more

The woman that helped me was very knowledgeable in assisting me. I needed to figure out how to take care of the peeling topcoat on my car that has been peeling off. As I meandered around the store trying to figure out what to do, she walked up to me and asked if I needed help. After telling her the problem she immediately told me what I needed and even looked up some information to make sure she was correct in her advice. I usually don't go to Napa store, but I will from now on for my car needs because all the other places would have just given me a bottle or two without any confirmation that I was getting the right stuff for my car. read more

I can't say enough great things about my experience today! Kacie went above and beyond to provide the kind of service that is rarely seen these days. I am so happy and relieved that I stopped here and was well taken care of by someone who was able to explain and be patient with me. I will definitely return to this location in the future and if this is an indication of their company's standards then they have me as a customer for life no matter where I am! Thank you Kacie! read more

The girl with a big tattoo on the leg all it was doing wille I was waiting in line was complaining about her work not professional at all she was saying fuck this returns shit this shit that the store was not busy mabie 2 costumers in the place no reason to be frustrated I had my daughter with me I left because I didn't like the example the language she was using not professional at all read more

Called this Napa before coming in to make sure they would be able to return the items I had ordered online, the guy on the phone said they could, so I drove an hour to this location and when I got there I was blown away. The women that was helping me had to be on some type of narcotics, she was rude and disrespectful and was all over the place, said she couldn't help me because she doesn't know how to do it. N when I tried to explain to her my situation she didn't care. Not the Napa to go to! read more

Always have what I want at decent price. The quality is better then other parts places, but you pay few pennies extra that also comes with some gray haired staff who know what I need before I do (they don't sell tequila or badges). read more

Kacie is the real MVP!! My wiper blades decided that they wanted to die on me and she could not have been more helpful. Bonus, she was really sweet and laughed at my stupid jokes. read more

I visited to get my wife's battery tested and was impressed with Miguel's service. Not only did he quickly test it, found that it was weak, offered us multiple options for a new battery, AND installed it for us. Polite and helpful staff all around! read more

Brought my uncle a battery less than 6 months ago for his Jetta but within the last few weeks the car wouldn't start and requires jump start. (The battery has a 18-months warranty. But he misplaced the receipt. ). We went to Napa Auto Parts, explained what happened but the serviceman refused to help search for the original invoice. He sent us home. The problem persisted so he went back to Napa again today and spoke with Miguel. So grateful Miguel went out of his way to locate the number on the original battery to locate the invoice and help replace a new battery. Thank you Miguel for your exceptional customer service. read more

To the older gentlemen working this morning. I am so sorry I clearly inconvenienced you by asking for help with my remote battery. The dealer was much more helpful and didn't cringe when I asked for their help: read more

I've been buying NAPA brand auto parts all of my driving life. I started purchasing parts at NAPA in my home town and I use and trust the parts. I've looked for a NAPA in every town I've ever moved to. I came in here, bought two oil filers for future oil changes. The tech punched in the wrong year for my truck and gave me the wrong filter. I didn't know it until the truck was in the air and the old filter and oil had been removed and drained. I called and although apologetic, they couldn't bring me a new filter. This left me in a stranded state paying by the hour for the lift to change my oil. I had a choice either putting the old filter on and new oil in to go and get the replacement, find another ride or a compatible filter at another retailer. Well long story-short. I found a compatible filter close by, walked over and got it. It wasn't the NAPA Gold I normally use but it was a new, quality brand filter. I walked in and asked for the manager and the staff there didn't bat an eye, didn't ask or offer if they could help me or anything they just called him out. Not sure what to think about the team here. They seem disjointed and just not very on top of their game, dunno just a quick observation. The best thing about this situation was when I finally got over to NAPA to switch out the wrong filters for the right ones. They provided me oil at no charge. I still trust NAPA but I will DEFINATELY check my parts and receipt in the store not assume I have the right stuff... Sláinte! read more

Wow. Came here for replacement wiper blades. Went home and couldn't replace them myself. Came back to the store for help, older gentleman was completely unwilling to help, nor gave a damn. Turns out they sold me the wrong ones. Tried to exchange the blades, but was missing my receipt. They could not track my account, and claimed there was ZERO history of any sales of the two different blades in the last 90 days. Lesson learned. read more

I buy quite a few auto parts because I have some older cars. In general I don't like Napa because there prices are usually higher than O'Reilly or Autozone and there cusomer service is poor. For example, I'm in the middle of changing out an AC compressor and I lost a bolt. I send my wife to Napa with the bolt I need, and tell her to make sure they know it is metric and to match it up. What happens? You guest it, she comes back with a SAE bolt. So I waste another 30 minutes running to Napa to try to get the correct bolt, which they did not have. This was the manager, that could not match the threads on two bolts. On the up side, they usually have a better stock of parts than the most of the other local stores. So, if I can't get something locally at other stores and I can't wait for an online parts place to ship it I will check with Napa. read more

They had what I needed for my Le Sabre! Will was very thorough and helpful! Highly recommend this establishment for your auto parts and supplies. read more

Received a call that the part I ordered had came in. Got to the store to pick up my part and the guy at the counter was horrible. He didn't ask for my order number just looked at all the orders on his computer and said he couldn't find my part. Made me look up the part number after I gave him the part number he went to look on the shelf and came back to tell me they didn't have the part. read more

Thank God for MIGUEL! He was my lifesaver today! The battery in my car died and didn't know where to turn to get a new one installed. I've gotten batteries from AAA before that didn't last long, but I thought if I got a battery myself, they'd be able to install it. Nope. They don't instep third party batteries. I called Costco, they don't install batteries. I called Napa and spoke with Miguel. He saved the battery for me, and although they don't offer installation services, Miguel offered to install it for me. Thank you! Thank you! Thank you!!! read more

How does this store stay open? They staff at bare minimum and keep patrons waiting. Two people out front and two right behind the partition. The two in front waiting on customers and looking stuff up online. No one comes to help from the back. Waited 10 minutes in line and got fed up. Put my stuff back and left. read more

Super friendly and helpful staff. They play great music while you shop. I popped in for wiper blades and an air filter. I thought the prices were reasonable. read more

Went in there for wiper blades for my car. Told the person make/model/etc. He was low energy and not knowledgable about the products. He got a blade and I asked him if it was the same as the manufacturers and he said he didn't know and that the computer is wrong so often he wasn't even sure it would fit. yikes! Why are they in business! I took it to my car and it was off by almost 2 inches. Took it back in and told them thanks anyways. I expect them to try to be helpful and have some knowledge, and yes, have the right parts. Strike 3 - they are outta here! Go somewhere else where they care. read more

Excellent service from Miguel! My headlight went out and he gave great recommendations of different options for my car and helped my friend too! He went above and beyond and offered to change our headlights as well! Thank you Miguel!! read more

I bought replacement headlights from here as both of mine happened to burn out at the same time. After returning home I remembered that my headlights are particularly difficult to install, so this was not a simple task. After calling a few mechanics and other full service part stores, I was appalled that I was being quoted about $100 to $130 to have them installed. This did not include the new bulbs they were insisting that I buy from their store. I decided to call Napa and ask if they could help. I spoke with Miguel who kindly told me to come in and he would install them. I returned to the store and after he looked at what needed to be done, he asked me to come back during his lunch hour so he could perform the install. When I returned, not only did he do a fantastic job, he had actually studied the best way to change the bulbs for my specific make/model car on YouTube. I am touched by the help Miguel and his coworkers extended to me and my family. They were helpful beyond measure and never seemed bothered by the effort, time and the rain that fell during this process. Napa Auto Parts has a forever customer. read more

I bought new windshield wipers today and Miguel actually installed them for me in the rain! What great service! I will be a returning customer! Thanks Miguel and Napa! read more

I went in to buy one quart of oil it took them around 15 minutes just to charge me that, the guy behind the counter casually answer the phone and started talking about 7 minutes until he realized I was still waiting looking at him, horrible customer service! read more

Received excellent service today. Had to get our battery replaced and we were assisted by Miguel. He was an excellent Napa representative! Not only did he provide the tools needed, he actually did all the labor removing and replacing the battery. Thanks so much! read more

Best service provided. I came in on closing time and needed a new battery ASAP. Not only there were able to assist me but Miguel went out of his way to install the battery for me even though it was closing time. Best service. Highly recommend. read more

I went to Napa because my friend had gifted me a battery from them. It had a 75 month warranty that was only a yr old. When I first went in, the guy I talked to was kind of rude. So I went out to my car and started calling all my family and friends to see if they could help me take out my old battery and put the new one in. Finally id reached a friend who said he could be there in 20 min. Around that time Chris came out and said that he felt sorry that we were stranded and even though he wasnt normally supposed to, he would take my battery out and install the new one! He was so amazing and went above and beyond. Up till that point I was not going to shop there again. After he was finished I offered him a tip and he refused!:) How nice. He did it genuinely out of niceness. Go to NAPA, but ask for Chris! read more

Thank you Miguel for providing amazing service and your willingness to help with all my car needs. This guy needs a medal!

Thank you Miguel!! Came in with a dead battery and Miguel sold and installed a new one for me. Would have been stranded. Great customer service!! read more

Very helpful staff! I bought wiper blades and Miguel put them on for me, which was great. Thank you!

Miguel help me with the Engine filter this morning I cannot done this without him thank so much Miguel

I found my car battery dead this morning when I went to start it. Called Napa and spoke with Miguel. He confirmed that they had the battery for my car in stock and pulled it and had it ready when I arrived after a simple jump start. Miguel helped me remove the old battery and install the new one. Great service, 5 stars Miguel. Much appreciated. read more

They knowingly sold me the wrong size tire chains last winter. I know it was intentional because I clearly told them the size I needed, and I believe they actually removed the tag that identifies the matching tire sizes so I couldn't tell it was wrong. I didn't find out it was the wrong size until we got to the mountain and saw that they didn't fit. It caused a major delay when I had to drive back down the mountain from Mammoth to the closest town and buy the correct size. I was able to return the wrong set of chains later, but I was really steamed that they did this to me, on purpose. read more