Friendly staff and easy to find items. The store is located in a large shopping center where there is a lot of parking. I always enjoy coming here whenever I need something for my vehicle, knowing that I will be assisted right away. read more

I'm very happy they sell Hotwheels and other collectible cars like M2. They even had some ornaments left, and the employees were nice!

Excellent Helpfulness and Solved my issues !!! HECTOR at O'Reilly help me find what I needed- it then needed to be ordered .. returned to the store twice after that HECTOR was FRIENDLY& KNOWLEDGEABLE &UPBEAT Went to Napa and Autozone first - They were indifferent and not helpful !!! I will always pick O'REILLY AUTO PARTS POWAY read more

Parts were available on Sylvania Bulbs. I would buy again and glad they had them. Bought two bulbs

This was the second time that I went to the store to buy filters for my car. The salespeople are very helpful and even installed the filters for me. Gabriel was the person who was very helpful today. read more

O'Reilly's is always a great bunch of guys they happen to know how to do a lot of stuff and they're friendly guys. You can't beat that.

I walked into O'Reilly's and Darian helped me right away. I let him know the year and model of my car and he recommended a few different windshield wiper blades. After paying for them he even offered to put them on my old 2011 car. He was extremely helpful and explained how to use the "J" hook just in case I needed to do it myself in the future. Thank you Darian for such great customer service!! read more

O'Reilly Auto Parts - Front entrance - Auto Parts & Supplies Near Me - Poway, California

Corey was very knowledgeable and helped me with my battery terminal issue! 10/10 service! read more

Cory is amazing I always go to him first for advice, and he never lets me down . He has a great way of making people like that know nothing about cars not feel stupid .. Lock my keys in the trunk of my car . He gave me card for busy bee keys, and I got in my trunk for a fraction of a price for the dealer .. thank you Cory ... read more

AJ is absolutely awesome!!!!!! AJ is a top parts professional. His listening skills are perfect and with his high IQ he gets it right every time! He made my experience exceptional! AJ reflects notably upon O'Reilly's!!!!! Thanks!!!!! VRS "JJ" (GySgt USMC Ret.) read more

I have never encountered such unhelpful staff at an auto shop. The man working had no idea how to help me replace the battery in my key fob. Rather than ask anyone else or make any effort, he just responded with good luck. Luckily, I found an autozone across the street and they provided excellent service and replaced my battery for me with no problem. I highly DON'T recommend O Reily's and recommend you try autozone first. read more

I was helped by Corey over the phone and in person with fixing my brake light. His aunt happened to be there and told me he was the best worker there and she did not lie. Corey was extremely communicative patient and very helpful. Love this place. read more

Call the store today to get a battery for my car. They told me they carry the battery but they won't put it in? I've never had such a ridiculous answer. They will sell you the battery but we won't install it. Just a heads up I wouldn't go there if you need a car battery and someone to actually put it in. Luckily auto zone has it and will put it on I would recommend going there read more

I will do my best to spread the word and tell people to NEVER do business with O'Reilly Poway. I'm pretty sure I was victim of Xenophobia in that place. As I entry the place this guy (white, blond almost redhead, curly medium haircut) I heard a welcome at distance for he was carrying a box in the back of the store. As soon as he saw my ethnicity (Asian), he changed his friendly tone; rudely interrupting in the middle of my question. Showing no interest in helping at all, he wrote in a piece of paper where I would find that in the back of the store. I doubt that this is the way clients should be treated! Outrageous! Stop the hate young man! I pray that somehow you'll find God's love and piece in your heart! You know that He came for all of us and He loves us all equally? There is a place for love and acceptance. read more

This is one of the best customer service shops of all of poway. You all have some of the best people working here. I go out of my way after work to stop by this location for all of my car needs! Thank y u u staff for being SO COOL, helpful and overall some NICE PEOPLE!!! Thank you for hiring such amazing staff. read more

Very helpful. Always very nice and polite. They replaced Stay Assembly, Passenger Side Tailgate as mine was not working. read more

It might not seem like a huge deal to everyone but I was kind of dreading walking into a car parts store. I needed new windshield wipers for a while so today I went in to get them. This is not my forte, as a single mom walking in with my kid I already felt a bit on edge. The person who helped me, Carl I believe? He was so kind, professional and he said please come back any time! I know wipers are like the easiest thing, but I've never installed my own before. I left thinking, what a good experience. Thanks so much for helping me out and I'll definitely be coming back if I ever need friendly and professional service. read more

The staff here are friendly and quite knowledgeable. They take the time to answer questions and help customers find the right product. This is one of the best O'Reilly locations. read more

So thankful for the help I received at this location. I needed to install a new auxillary battery in my hybrid and I knew nothing about how to do that. These employees helped me to remove my old battery and install my new one. Thankyou so much! I highly recommend this location read more

I HIGHLY recommend this O'Reilly Auto Parts store in Poway. Yesterday I needed windshield wiper blades and Tyler was extremely helpful. He took extra time & care to make sure I had the right size wipers for my Explorer. Thanks Tyler! read more

I had a specific milk gone bad smell in my car after a weekend and it was pretty bad as it would not go away even after a few days. So finally after my complaints and sitting in my car, Mr. W convinced me to get a air filter as he watched a video and saw it was not very hard to change it. We went in store looking for the air filter for my 2015 toyota corolla. This location did not have it in stock but their other location in Escondido had it. Spencer was the one who helped us out and suggested that we leave them with a phone number and they will have the product after 4pm and they will give us a call. Was glad we did mot have to drive all the way up. That was what we did and we got a call around 4-5 in which we dropped by afterwards. Changed the filter and my car no longer smells like spoiled milk! Thanks Spencer! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Poway, California

Big shout out to Carl - I stopped by to purchase motor oil and he not only explained what I needed, he put it in for me as well! Awesome customer service! I'm a fan ! read more

Darien was super kind and knowledgable and helped us replace our engine and cabin air filters today, looking up and grabbing the parts and even instructing us on how to install them ourselves. He was super helpful, and the whole thing was like $44 (when Midas wanted $100-$110 to install same). The whole trip was super quick too. Thanks so much, Darien! read more

My car was still running but I was told by the guy at the Oil Change Shop that my battery was shot and I need it right away. He wanted to charge me $250 for a 600 amp battery but me being the way I am, I wanted to shop around. I went to O'Reilly's down the street. I told Jaden what I needed and he said he will test my battery to confirm. He was very nice , polite and efficient. Of course I was a little stressed because who likes repairs and extra costs! I was able to get a 600 amp battery for $150 and with a $15. Rebate . His nice personality made me more calm and grateful. He is a great asset to O'Reilly and I would go there now for other auto needs. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Poway, California

Tyler was very helpful! I had a few issues and he made it right. Thanks for being customer oriented and taking care of people. Much appreciated! read more

Carl was super nice and helpful. It was nice to go into an auto store and not get treated poorly like I have at different locations .

They were very helpful. I always get great services here. I definitely recommend this store.

Corey is slow and rude. I bet if I were a white man he would've acknowledged me. Next time I will be getting in the zone instead.

Never have I had a bad experience dealing the employees from this location until I was "helped" by a gentleman by the name of Corey. While everyone else seemed friendly Corey made it seem as if he was only there to collect a paycheck. I walked in hoping to get some wiper blades for my wife's vehicle and possibly the chance of getting some guidance on how to properly install the blades. when I asked him for help the response got was so belittling and a request I was told was offered at this store. If you read this and Corey is assisting you be prepared for a terrible experience. read more

JACK, MIGUEL, MAE, JASMIN & DANA help me out all the time when im in need of car parts... thank you guys for always putting up with me ! Professional and friendly read more

OK, I'm the first to admit I'm not mechanically inclined when it comes to cars... My wife's Prius had the low beam headlight burn out on the passenger side, so my first stop was YouTube, saw a couple and thought I know which part to get. Nope! The bulb assembly I bought from O'Reilly didn't fit (they gave me exactly what I asked for) so I brought it back and a very nice young lady named Heaven helped me out, refunded me on the bulb that wasn't correct even though the packaging was torn open etc... She seemed a bit confused and tried to clarify that it was probably the high beam light not the low beam light, but I didn't listen. Well she was right, I had to go back one last time to get the proper bulb once again and now things are good. Everyone was very nice and patient at this store, I'll go back there for any auto parts needs any time. read more

We had to make a few trips here over the past week. One for a new battery for my wife's car and then another couple times for my truck. Associate was kind enough to install her new battery for her right there to make it easy for her. As for my truck, it had recently developed an intolerable squealing which I narrowed down to the serpentine belt or pulleys. I dropped by O'Reilly to see what they thought since my hearing isn't all that great and I had expected to replace my idler pulley. Keri took a listen and determined that it was actually my tensioner as well as my belt that were the culprit and not my idler. Bought new parts which together ran me about $70 and got them installed when I got home and now my truck doesn't sound like the incessant noise of nails on a chalkboard. read more

I want to start out by saying we only worked with one person today named Heaven so this review is mostly based on her customer service. She went above and beyond to help us find the right color for a small chip on our car. She was knowledgeable and efficient and even taught us a few things we didn't know about the car. Coming out of the pandemic, having employees be so helpful and friendly really makes what could be a stressful situation an enjoyable one. read more

Today Jack went above and beyond and helped my 17 year old with her car. The headlights and high beams were going on/off and we didn't know why. He helped diagnosis the problem which was a Melted fuse/harness and wires. She got the parts needed and helped her with fixing this which I'm sure he didn't have to do. Thank you so much Jack!!! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Poway, California

The guy who runs this store is the spitting image of Wilford Brimley, and every bit as cool. Probably cooler now that I think about it. He's been the alpha-dog here since I could pronounce the word 'Wilford'. Come to think of it he sounds just like Wilford Brimley too. Anyway I ended up here because I was the unwitting victim of what amounted to the most unsuccessful auto theft attempt in burglar history. I have a feeling this was a 2 man team for some reason, like a Beavis and Butthead duo but on meth. Instead of breaking the window like respectable thieves they decided to jar the driver door lock-cylinder loose with what appeared to be a multi-use camping tool, leaving it mangled like some strange Salvador Dali art project. All they got in return was a gym bag full of molded sweaty tees and charcoal starter. I'm surprised they didn't leave a note sayin' 'Fuck, man, you win.' Wilford hooked me up right away with a replacement. As a point of advice that will save you time, make sure you know the make, model, year, engine, and so forth of your car ahead of time as Wilford will grill you hard. If you can pass the test, you will be handsomely rewarded. I'll go to this store from now on. read more

Awesome! The staff is wonderful! My husband & I went in to buy a new battery. The clerk offered to help switch the batteries & there is no charge. He did a thorough job & patient with all my husband's questions. We are so grateful for the service. Thank you so much. The staff is always super helpful. read more

This location was really great! David helped me out when I needed to buy an intake boot for my car when I could not find it at another establishment. He came out to look at my car and matched the part he had with the one in my car that needed replacement and was very attentive and nice. I have tried going to other auto shops in the past for parts but this one has definitely been the most successful and the employees do actually care and help you to get what you need (: read more

I had a dead battery on my way to work. They tested my battery found out it was a dead cell had the battery and let me borrow tools to install it. read more

Don't know what happened to this O'Reilly's it used to be a great place to shop. Now, the kids that work the counter are rude and don't have the first concept of customer service as I saw again this weekend. I didn't hear the conversation completely, but one customer left very pissed at the attitude of the employee. Fortunately, I was being help by the old timer. He was the only person working the front counter when I got there and he had to call 3 or 4 times for help. Customers where lining up to talk to my guy behind me. Finally, a couple of guys out from the back. The one employee that was helping the pissed off customer look bothered that he had to come up to help customers. He even "threw' he's pen down while he was talking to that customer. It didn't look like a pleasant exchange. I am not a big fan of Yelp and hardly ever post but seeing how rude the employee appeared to be, I had to say something. This O'Reilly's has been going done hill for a while now. Maybe management will see this and train these guys in customer service or just hire better people. I would have giving them just one or two stars but my guy is good. He's all ways good and I look for him when I go in. Hopefully, he doesn't go anytime soon, otherwise I will be headed across the street to Autozone. read more

Came to this location confused Sunday night looking for a break light bulb. Called ahead of time to ask a few questions & spoke with Jaden who was very polite and helpful. Once I got there I purchased the break light bulbs etc & received amazing customer service from Jaden. He DEFINITELY went above and beyond to help me! If I could give him personally more than 5 stars I would. I really hope management sees this review and realizes what an amazing asset they have in their team. Thanks again Jaden! read more