Long wait. No one acknowledged us. Poor quality service. I'll never be coming back. What happened Nara? Sad.

I came in here with my friend on a mission to get him glasses last minute. Every place we called or went to were closing. Each place told him his eye exam would take too long where he'd have to come in another time because his vision was a bit complicated. They all told him it would also take about a week to get his glasses made. Luckily, this place took him in 3 minutes before the doctor was leaving. Everything was done within 30 minutes. My friend left happy with a new pair of glasses in hand. read more

I love the service here! Tony Lee was very attentive & helped me out big time! Will definitely come back here again! Thanks!

Joyce and Charlie are so helpful. They gave me the best brand of contact lenses based on reviews. The colors are beautiful. Would go next time for eye exam and contact lenses. read more

Heard good things about this place, so I made a visit for my yearly eye checkup. Glad I did. Dr. Nguyen gave me insights about my eyes when examining me. He's very knowledgeable. Wennie was great in helping me selecting my contacts and sunglasses. She was helpful and courteous. read more

On a stormy Sunday afternoon, eating at my favorite Vietnamese noodle place, when I go on Yelp to look for an optometrist. My normal glasses had broken due to a drunken night, and I hadn't had time to get new ones yet. I've looked at various places (including) a major optometrist chain, and either the price was prohibitive, the selection lacking, or both. Enter Nara, a strange name for an optometry, but it was open on Sunday, and it was literally down the street from where I was at the time. I had already had some frames that I had bought elsewhere, and wanted to just get the lens. The employee who came to my aid (his name was Andy), told me the price, and I couldn't believe how cheap it was. Moreover, since my insurance was accepted at their location, he gave me an even BETTER price on the lenses. The price ended up being so cheap, I ended up picking up another pair of glasses, which still ended up being cheaper than the price of lenses from the major chain. The best part? He was able to get me my glasses the next day immediately! Their selection ranges from no-name to high-end brands, all priced very affordably. Throughout the whole process, Andy was very patient and answered any questions I might have had. It was such a good deal, my fiance decided to get a pair of glasses herself. It seems like they accept just about all forms of eye insurance here, but be prepared to pay for the whole thing upfront, and get a check from your insurance later. I believe this is how they are able to keep prices very competitive. If you need glasses, make sure you come to Nara and hit up Andy. read more

My husband he been last week. Wennie she take care very good job. And professional. She so sweet. Thx u Wennie. I will be back

Had the best experience here. Staff was super friendly and very accommodating. Prices are very reasonable. Joyce was fantastic and worked with me to find the right pair of frames. read more

This place has a lot of different brands of optical and sunglasses. They can even help you find brands they don't have in store. Andy is very knowledgeable with all of my insurance, optical and sunglasses questions. They have a lab in store and they were able to change my lenses really quickly. Andy and Hanna were very helpful as well. I love my Dita optical and Celine sunglasses!!! I would recommend this place to my family and friends. read more

This place offers a great location and fantastic service. Service: Anna helped me filter through sunglasses in my price range to find one that looked great on me. She was honest, straightforward, courteous, and very easy to communicate with. I ended up special ordering a pair of polarized lenses and Anna did a great job following up with me and keeping me up-to-date. Location: Steps away from the entrance to A.R. Market in Garden Grove, this location can get busy at times. If you're like me and don't have too much spare time it's a great place to multi-task- I like to shop for groceries right after I visit the optometrist. read more

This place is awesome. I came there last month with my grandma. Kelly Huynh is a staff who is very friendly and helpful. She is also so patient. I had a brunch of questions, and she took her time to answer all of them with her excellent knowledgeable. I will be sticking with Nara Optometry for a long time because of Kelly. She also speaks Vietnamese, so it will be very helpful for the Vietnamese elderly like my grandma. Highly recommended. read more

I came here on two occasions for prescription sunglass lenses. This last time I went in and I asked for a discount on the lenses. The lady asks for my information to check that I have actually been there before but she can't find my chart. She says that she can't give me a discount this time but next time if I buy a frame she will be able to give me a better deal. Losing my chart is one thing. But when I came in to have the lenses installed in the frames, they chipped the lens as they were cutting it. I'm a little frustrated because I drove out and waited, only to find out that they have to re-order another lens. I asked for a discount due to the inconvenience, and the guy says that he can't because they already wrote it up. Ok. As a small business, when you make a mistake and you aren't able to deliver on your promised service, you should make accommodations. Something has to be done in order to placate a likely frustrated consumer. Unless you are a small business that doesn't care about negative reviews. read more

Highly recommended. I was helped by Peter Kim, who made me feel very comfortable. He's really knowledgeable, friendly, and isn't pushy at all. I've been shopping around to several optometrists to get new glasses, and I decided to go with Nara solely because of Peter. Glasses are glasses. But salesmen are not created equal--I highly recommend Nara read more

My experience in this optometry store was amazing! I got help by Kelly and she did really good job on showing me how to use the contact lens. Wow! She was so so patient to me when I did not know how to use it and she spent the whole time to figure out how to use it in the best way. I hope to see some of the nice employees like this in my future. That's great! read more

First time came to Nara Optometry got helped by Kelly. She's very friendly and helpful by helping choosing the glasses and finally got what I needed. Definitely introduce or bring my friends in next time! Ps: They got my glasses done in within 1 hours which was very fast! read more

No joke. My family and I have been going to Nara Optometry for over 10 years for our eyeglass and contact needs. Peter, Angie, Anna and the rest of the staff are amazing. They take such good care of you. They work on getting you the best at your budget (and we definitely need any help during this market). Especially if you don't have insurance. The eye exam doctor is also a really sweet man. Super gentle and quick! They've got a very wide array of eyeglasses and good selection of sunglasses. It's not Sunglass Hut but they've got the supply and variety to satisfy your needs. Everyone I've sent over there has been well taken care of which is why I'm very comfortable spreading their name around. Yes, this is in a dominantly Korean area but they are fluent English speaking so don't feel intimidated about going here for your needs. Then you can go next door to Arirang Market to do some shopping and eating at the little food court inside. read more

Went in for an eye exam after 2 years since the last one, I was a bit nervous because last time I went to an Asian Optometry office they got my result wrong & gave me the wrong contact lenses & prescription glasses . Well I feel like I got a great experience at Nara. I think the girl was helping/assisting me was called Kelly . She was really nice & helpful & wasn't pushing me to purchase the expensive option which I really appreciated. I was very happy walking out with my new prescription, new pair of glasses & new contact lenses & was actually able to see things (I'm blind as a bat apparently)... definitely will be back next time a new eye exam is due. read more

No complaints about this place, although I never know what kind of customer service I'm going to get. Our family has been coming here for years, but every time I go in I'm still unsure if they're giving us the standard prices for things, or trying to rip us off. That's the kind of vibe I get from this place. This only applies when I'm alone of course. When I'm with my parents, I feel like they have better customer service and are more respectful, which makes sense because it is a Korean optometry. Overall, if you need good quality glasses, they'll deliver. The kind of customer service you'll get, I can't quite say. read more

I have been a loyal customer of Nara Optometry for many years. Peter and staff are very personable, knowledgeable, friendly and professional. They are always very patient in helping you find the perfect pair of glasses ... and believe me it takes time because Nara carries a huge selection of all the latest styles and brands! In addition, the eye exams are always quick, easy and hassle free. I've only come in for exams on the weekends where they only take walk-ins, and I've never had to wait very long. Nara has always given me great recommendations on contact lenses, prescription glasses, lenses and sunglasses to keep my eyes in working order whether I'm in front of the computer at work, driving at night, or exercising. The people, service, products and excellent quality will have me coming back for many years to come. read more

Andy assisted me on Sunday trying on at least a dozen or more to find the one patiently. Nara optometry is open on Sunday's, ready next day, lab on site. He helped me with my current glasses feeling heavy on my cheeks added the bridge same day while I picked up my glasses. I was expecting to come back another day. I came back on Monday to pay and pick up my glasses. Talk about fast service! He's friendly and professional, I see why there are so many good reviews on yelp. I was referred by my cousin after checking out Costco frames, lacking selection and customized assistant. I was trying on different frames at Nara and now I understand the "Asian fit," the bridge for the nose area is hi so the frames won't fall on the cheeks. I'll definitely come back here instead of Costco or any other optometrist. Having A+ customer service Andy is genuinely helpful!!! I left feeling extremely satisfied. Thank you Andy. 3/9/17 I came back to adjust both my previous glass and one I purchase at Nara. Anna change the bridge they added to my frame to keep it from falling heavy on my cheeks to oval instead of the circle shape that felt heavy on my nose. 4/6/17 After coming in 7 times, after coming in around 4 times being service by Andy, 3 times by other staffs each time I come in with excellent service. Customer service is excellent from Andy. With Him I feel a connection is the main person to contact. Andy give genuine customer service. I will referred family,friends to Nara for Andy to take of customers needs. 11/26/17 It was the second time the soft part to keep my glasses fell off. I came in on Sunday, Andy was happy to fix it. He also gave me two extra pairs in case if I ever lose it. I love his customer service!!! I 4/2018 Kevin adjusted my new glasses and I left feeling happy because of his friendly service. I think he adjusted my older glasses before I had the same feeling leaving with a smile. read more

Great pricing, kevin had great customer service. Got me eye exam and glasses in the same day I called in.

Service is really bad. I came to store around 10 am and I saw 4 employees but they did not say " Hi ". I waited for 10 mins anyone help me, but nobody did. I don't know why they were here. I asked them " did I wait more time to have service ? " And They said " maybe someone.." I said " it's ok. I did not want and left the store " Guess ? They were busy ? No. At that time I was the only one customer. Guess ? Am I looking to buy cheaper one ? I am the VP of company. If you want to feel what is really bad service, you will go and waste your money and time. read more

My favorite and highly recommended for your optometry needs. I have tried other optometry, but I always come back. I had my examination for contact and bifocal glasses earlier this year. It took the doctor 5-6 times for me to come back for the fitting and at the end it was still not perfect. So for the last 6 months, I apparently had the wrong prescription. I thought I was going blind. I came back to Nara and discovered my prescription didn't change for the last 2 years. I got lower in dose and wasted money on contacts and reading glasses. I'm furious. I'm glad that I can see now. Thank you Nara. read more

My family were looking for an optometrist in the Garden Grove area for a while. Finally, we found the right place NARA Optometry! As soon as we walked in we were greeted by Wennie. She helped answer all kind of questions and help us pick out some fabulous glasses for the whole family. Wennie you Rock! Hand down this is best optometry in OC! read more

Peter has reached out to me, and I appreciate his gestures to try and resolve this issue. Unfortunately, I am not rich by any means and saddled with medical school debt, so I did not take his offer to receive an upgrade for an additional price. Instead, as I was flying out the next day, I felt the need to just pay the full price for another set of lens to be made very quickly, which was not discounted, so the upgrade would have been just another cost on top of this. read more

My recommendation for you: only go to Nara if you have vision insurance and they help you save the credit, and also they have variety of brands of glasses to choose. Other than that, don't ever go there especially if you need to see the doctor. My husband got red eye ( left side) and He used Systane for a week but the redness didn't go off. So he went to Nara to see the doctor ( Vietnamese). The doctor told him his eye was okay. When he asked about the redness on his eye, He was told that his eye was just too dry and might be because he used computers too much. He asked why it was only red on one side, and the doctor just said it was dry and then gave him a sample bottle of Systane. He said that he used this one more than a week already. The doctor didn't bother and just told him keep using it. I felt there was something not right because I could see the red part looked swollen and scary, so I asked him to see another doctor just to be sure. He went to Dr Tina Dao, and she said his eye was allergic and prescribed a medication for him. He was on the medication for 2 week and now its better. Thank goodness we didn't trust that doctor. Your eyes are so so important, so don't ever give them to that kind of doctor! Be careful read more

I was so lost. I could not find this place for the life of me--stupid gps. I called the place and after some struggle, I was directed to someone who spoke English. She was very sweet and explained where the place was located. After a good 30 minutes of searching, I was finally able find it! Once I entered, it was a bit hard to get some help. Either they were busy talking to other customers or knew that I didn't speak a word of Korean so they didn't help. But finally I met a sweet girl named Sophie whose English wasn't perfect but good enough for us to communicate. She helped me get in with the doctor and the visit went well. Afterwards, Sophie explained how my insurance worked for contact lenses and she even gave me types of contacts to try on and take home. When I went back to pick up the rest of my contacts, they said that they did not have two other cases and they would come later. I wish they told me this over the phone--all they said was that the contacts were ready for pick up. So if only I could minus 1/2 a star for that... *~*~*EDIT*~*~* The other pack of contacts was backordered so they kindly called me (I think it was Anna--another very sweet girl) and said they would have it shipped to my home address at no charge to me. She even submitted my rebate form for me! It was very kind of them and for that--I will give them 5 stars :) Overall it was a great place. Ask for Sophie if you don't speak Korean! She's great! read more

Was suppose to go to MImi optometry but decided to give this place a try since my optometry place doesn't carry chanel. My eye exam was quick , my vision is mainly the same nothing changes. The Dr. Was very optimistic so that made the experience very pleasant. Andy was the one who helped me decide on my new chanel glasses. I really wanted my old one that I lost the chanel 3212 but it's discontinued :(. After trying on many diffrent pairs and Andy patiently help me try and decide on which one , we decided on the chanel 3291. Overall , this was a pleasant experience because it's really hard for me to pick a frame that matches me . . . So thank you for your patients. read more

The customer service is great. Employees are very welcoming and helpful. There is a wide variety of glasses here. The store takes great precaution regarding COVID-19. read more

Im been NARA optometry last week. WENNIE she take care good and so sweet. She very professional. Thx u WENNIE. I will be back.

These people were very kind and helpful throughout the whole process of getting an eye exam and finding new frames and lenses.

I dissappointed Nara Optometry. I purchased the lens and eyeglass frames, they gave me the display eyeglass frames which is the clear crystal stone And the letters on the frame is missing . read more

Place was nice and had great selection of frames. Kim was nice and patient with us helping us select our pair (my gf is very indecisive). Would recommend it if you are looking for a place with plenty of choices of frames. read more

Came in to fix my sunglasses & their friendly associates were quick to solve the issue. 10/10 service.

i came to Nara making glasses for my mom, i got really good customer service from the girl i think her name is Lexy. she was helping my mom choose the frame and explained carefully to my mom how to wear far and near for first time. she was very patience to our family. in the store, they have a thousand frame that we can select. Looking for good place to have service with your eyes so go straight to Nara! highly recommend and looking for Lexy. read more

I been here 4 years already, and i guess no where else is better and doing there job as quick as you want it too, so lucky i found this place all my eyeglasses are came from this store and they are really friendly and very fast at what they do to get you the possible glasses you looking for, i will come back to this place soon and if you need an eyeglasses frame and lens replacement this is the place you really want to go. Thank You for everything, you guy help me alot. :) read more

DO NOT (FOR THE LOVE OF GOD) GO!!! Ok, it's official. I am NEVER returning to Nara Optometry. It's so disheartening to know that I've been a loyal customer for so long and be shafted. I recently broke my Tiffany's glasses (luckily, within the one-year warranty). Since it was within one year, I expected an entire frame replacement, however, the SA's kept pushing for a replacement on the leg. I found that to be incredibly ridiculous and kept pushing to replace the entire frame. I got so upset that I didn't want to fight about it anymore and told the SA to do whatever she wanted. Later, I received a phone call from the manager and was told that I would receive new frames but had to pay $25 for shipping/handling. I was enraged that I was required to pay that amount and kept fighting it but he wouldn't budge. I requested a loaner pair of glasses since the optometrist prescribed that I wear my contacts for no more than 12 hours or to wear my glasses as soon as I go home from work (eye strain). The manager would not give me a loaner either (I'll give him credit; he tried to find another Tiffany's frame but failed). After a week, I received a phone call on Monday and was told that my frame would arrive a day later. Fine. Received a phone call on Tuesday and was told that I could pick it up, unfortunately, they would be closed on Wednesday. Fine. I went on Saturday to pick it up. Saturday - One of the legs on the frame was BENT! After 15 minutes, I returned and was so annoyed and it was still bent and did not fit my face correctly. I didn't even want to bother to fix it so I left. As soon as I got home, I took off my contacts to wear my glasses and it kept sliding off the bridge of my nose and I was getting an intense headache because of the leg. It was to the point that I couldn't wear it anymore so I just resorted to being blind. I want to go back to Nara to complain but I just don't want to deal with them anymore. Seriously, fuck Nara. Also, when I was at Nara, I saw a Vietnamese client arguing with the sales guy on the exorbitant price she was asked to pay (over $500!). One of the SA (the same one who wanted to charge me $110 for half a year of contacts) was incredibly rude to her by saying she's wrong. He wouldn't even APOLOGIZE professionally and try to correct her. (I would expect a sincere, "I am so sorry for any confusion. Let's try to break the price structure down together" but heard a "Oh~~~ No no no no no. You are wrong.") What kind of fucked up customer service is that?! My husband went to SCCO and he only paid $30 for his years supply of contacts!!! Also, since SCCO is an optometry school, they were extremely thorough with his exam and pinpointed all discrepancies and possible cause of concern of his eyeballs. Plus, he received a free follow-up and was given recommendations on how to take care of his eyes. Last year, I paid over $200 at Nara for a 10 minute exam. Yeah, Nara lost a client. read more

This place is awesome. Been coming here for the last 8 years and the wide assortment of glasses and the customer service is top notch. Kelly helped us on our last glasses adventure and not only was she knowledgeable but she was super helpful and patient with us. I would highly recommend coming here to try out glasses. You will not be disappointed. A+ read more

Have been in this optometry/store 3 times and recommended to my family too, they're all coming back. I compared the price with costco, malls, website, it's equal and sometimes cheaper than those. Beyond that, their customer service is so great (I think Kelly is the one I use to talk to, she's really friendly, attentive, quick and reliable). And of course, my insurance pays for it. Why not? read more

Great service!! Angie helped me out and was extremely accommodating. Frame selection is great! You can't go wrong here!