I had to write a review after being a repeated customer 4 times in the past 3 years. I've had no hassle experiences each time I had my vehicles worked on. The office manager, Steve, worked with my insurance company directly and gave me regular updates. All I had to do was file a claim and Steve made arrangements to do the rest, literally taking a lot of my stress away. Each times I picked up my vehicles, they where detailed and looked as new as if they came out of the show room. I can't say enough about how I am pleased with their service. I HIGHLY recommend this shop if you find yourself in an unfortunate circumstance needing a reputable collision repair shop. Ask for Steve...guaranteed to take care of you. They upkeep 5 stars for a reason! read more

The parts shortage made this take forever but the result was worth the wait. These guys do great work and my car looks like new again. Smelled like new, too, as they also did a great interior detail. I hope to not have a reason to use them again but I will definitely come back if I need to. read more

A+++ service here. I had a busted bumper that had irritated me for a year. Took it in to National, they had me estimated and fully fixed within 2 weeks (1 week in the shop, and got me a rental). Super professional, and they detailed my car on the way out. If I do something dumb like back into a static object again, I'm calling Nation. These guys rule. read more

These guys are great. Even though my car was totaled upon arrival, they provided excellent customer service. Steve was easy to communicate with; always available by text and phone. They definitely went above and beyond for me even though there wasn't a thing they could do to save my car. read more

Steve and his crew at National Auto Collision did a great job repairing an ugly dent on my car. Really happy with the results and for a great price. Also impressed with their customer relations and follow through. Would recommend. read more

Thank you for your fast response, excellent customer service, and extraordinary workmanship. The truck looks brand new!

A great experience from start to finish. Steve was so helpful and kind. Very accommodating and excellent quick work. My car was ready a few days before the time he estimated. He helped me with rental cars, and they cleaned the inside of my car. Will definitely be going back if I need more repair work!! read more

Passenger side mirror Was broken off, national auto collision gave me a great quote, work me up fast, and did an excellent installation quicker than estimated! Excellent communication and an excellent body shop that I highly recommend! read more

When our car was totalled, they made the whole process less stressful and go as smoothly as possible with towing, inspection for the insurance claims, and clear communication with us and the claim adjustor. They were very polite, knowledgeable, and attentive throughout. I am very grateful with the whole experience. I strongly recommend their friendly service for any collisions or vehicle needs. read more

They ruined my car!!! Went over there and "Steve" gave me a quote to repaint the side of my E92 M3 and when I picked it up the paint job was horrible!! It has holograms when you look at it in full sunlight. They also scratched my shadow trim and bent it. On top of that "Steve" insisted that I pay cash and didn't give me a receipt because he obviously is doing this off the books!! Take your car somewhere else if you care about quality work. read more

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This shop is amazing. Got in and out earlier then promissed. Steve the Manager said I cant just fix the damage on your car, it would be bad to have that fixed and still look at the two rock chips above the damage area so we will fix that too free of charge. Beautiful job, you cannot tell it was ever damaged including the chips. Steve could make alot of money giving customer service seminars, he's that good. The vehicle wont leave the shop unless he and I are 100 % satisfied. 100% on my end. Thanks Steve Jeong read more

Did a fantastic job painting sport bumper. The color isn't an easy match, but the shop was spot on. Will definitely be coming back for future work. Highly recommended. read more

National Auto Collision - E39 M5 replica bumper. Great work! - Body Shops Near Me - Kent, Washington

The service and workmanship were great! Took car in on a Monday and was told it would be finished on Friday...It was ready Thursday! Wonderful customer service...they even provided transportation to shop and home! read more

This painting service is the best we've ever used. The paint match was perfect and timely.

I had some front bumper and under-carriage damage, and National Auto not only fixed my car like new, but they also detailed the car! The price was amazingly reasonable, and they were quick to get it all done. I was super impressed by how they kept me informed every step of the way, too. The manager, Steve, was always in contact with me. Now I couldn't be happier! read more

Never leave review but this first time I think I should share this nice and awesome place for everyone who need help with your vehicle. I hit my car last week and was frustrated and have to find place to fix. And I found this place on Yelp, so glad and happy. The owner reply really quick and don't mind to let me get the estimate as soon as . The next day I went and Steve! He super nice, he explain and try to figure how it work for my car, and during holiday time he try to fix it only for a week and I'm appreciate yoU guys so much cause holiday is tough . My car turn down awesome, super nice and all great. They even did the car wash and he contact me during time i fix my car. He let me know every thing happened and truly thankful . Come to see them if you guy need help! I'm super happy with my service. Thank you again Steve! Appreciate you very much read more

I cannot comment on any work since I opted to use a different shop. The pricing was very reasonable here for ALL after-market parts. However, i wanted to use OEM after reading concerns about long-term paint adhesion to after-market bumpers. The owner was fairly adamant that OEM was not necessary despite my request. The biggest reason I went with another (costlier) shop is that I felt very talked down to as a woman. When I tell you I understand what you are talking about I don't need you to repeat it a half dozen more times. If I don't, I will ask more questions. Even my teenaged son, who is generally oblivious to this stuff, thought the gentleman went a bit overboard and thought I showed remarkable restraint! read more

The reviews are true: These guys are amazing!! Very friendly and honest, as stated by everyone else. I came here for a scratch on my car from what I thought was a a hit-and-run scenario on my rental car. (First Note: I was definitely freaking out because we all know how those ruthless rental agencies charge. Who gets that additional rental insurance anyways?) The very helpful worker came to take a look at the scratch and said that it could be polished out... and, also maybe it wasn't from someone hitting me (Second Note: I can neither deny or confirm that my parking skills may be a factor to this mysterious scratch). A quick look and a couple minutes rubbing the paint transfer with a cloth, the "scratch" disappeared. What did I owe? Nothing! They could have made a quick buck at my expense, but this just shows how honest these guys are. Thank you guys so much! The car rental was returned and no charges on my bill. If you're seeking some honest and helpful body repair service, definitely go here! read more

I'm glad I found this body shop. Steve was very helpful throughout the process, explained things clearly and even helped me saved some money on the cost of the repair. That's a HUGE plus. He even helped me get a rental car while my car is being fixed and washed and cleaned my car after. Wow! Super highly recommended. read more

I recently brought my Toyota highlander here for some body damage after a hit and run and had such a great experience. They were busy when I originally called so I was asked to bring my car in for them to look at the damage and order parts before leaving the car with them so I was without a car for much less time than it could have been. Then on top of that my car was done a full 3 business days sooner than anticipated. Their communication was fantastic as well, I never felt out of the loop and they were super friendly and straightforward through the whole process. read more

These guys rock. Came here to install a custom diffuser on my car. One of few places I found to do this kind of work. Gave me a lift to a local Starbucks where I could hang out until the work was done, finished an hour earlier than estimated, even washed the car after. Quality work at a good price. Will come here for my future needs. read more

Best place to get your car fixed!! Not only do they make your car look brand new again, they take such good care of you. They will always treat you like family. You can't complain about the quality of their service. read more

Very helpful and very consistent with communication. They're very honest when it came to fixing my car. I should've written a review when they worked on my car from the first accident in early 2017, but now they're working on it again from another accident. I'm very glad I found them, and I will definitely only work with them from now on when it comes to fixing auto collision damages! read more

This was a great find and the experience from estimate to repaired car was excellent! I worked with Seung for the initial quote. Even though I didn't have an appt, he was very friendly and walked me through the parts, possible options and the full repair process (front end damage was fairly extensive on Honda CRV). He was very professional and unlike one of the other reviews posted here, I felt he treated me the same as he would a male customer. We decided to go with National, not only due to the price, lower than the other quotes, but because of the knowledge and time spent. After dropping the car off for repair, Steve kept us updated and the car was completed on time and on budget. Overall, a great experience. Thank you Seung and Steve! read more

I chose National Auto Collision for all the good reviews. And now I will add my own. Steve was attentive and friendly every time I spoke with him. He extended a personal courtesy when I had a family issue to deal with out of state. But most importantly, the quality of work was 5+. My new Prius was slammed into and the right front end severely mangled. It is a very painful experience to see damage like that on something so new. Well, Steve and his crew came through and did outstanding work! I truly feel like I have my new car back. I can't say enough, so I will just add my voice to the numerous outstanding reviews. Thanks Steve! Disclaimer: I don't know Steve personally, nor do I have any other connection with National Auto Collision. read more

Over the years, I have had cars that I was restoring painted at various shops nine times. Without a doubt National Auto Collision has produced the best work. Not only does this shop use the quality products, but the work of their technicians and the customer service Steve provides is top notch! read more

National Auto Collision - Complete respray with PPG waterborne paint by National Auto Collision, Kent - Body Shops Near Me - Kent, Washington

I'm one of those who never writes reviews either but I feel compelled to do so today. I decided to give national a shot purely based on the yelp reviews and I couldn't be happier! From the second I pulled up until my car was finished Steve took care of everything, he called enterprise for me, got my insurance to pay for the correct repairs, and even told them they needed to extend my rental days when the parts needed to be shipped. The car now looks better than it did pre-accident and I can't tell you enough to GO HERE. Getting in an accident sucks, but Steve and the guys at national made it suck a lot less than it could have. Thank you. read more

National Auto Collision - After accident - Body Shops Near Me - Kent, Washington

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Great communication, easy to work with, all the staff were very kind, detailed, and thorough. Quality of work was great and prices were competitive! read more

I cannot express how amazed I am with Seung and his team. My car needed some attention, I told them what I wanted, we agreed on a fair cash price and they made it happen within the time frame they quoted. When I went to get my car, more things had been done than I asked for (scratches buffed out, touch up paint, etc) and it had been detailed. NAC going above and beyond was a pleasant surprise rather than a lot of employees/businesses these days just doing the least they can get by with. I would give them a 10 star review if I could and I'll definitely be back for more work. Thank you guys! read more

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Getting in an accident is not the way I wanted to start the new year in 2015, especially in your new car. I'm so glad to have come across NAC for my auto repair. They had excellent customer service and their attention to detail to get your car back to it's original state is above and beyond my expectation. I got my car back the same condition when I left the dealer with it. I was very satisfied with their work and went back with another car to fix some dents and scratches on it. I talked with Steve and he went over the detail of all the repair stages and share knowledge of his expertise. I got regular update and got my car back in no time. Definitely recommend anyone that need a quality auto repair. read more

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The customer service at this place is above and beyond. Steve, the manager helped me immensely through the whole process of getting my car situation figured out. I feel so incredibly lucky to have found this place to sort out the issues with my car and would highly recommend it to anyone looking to get their car fixed. read more

Steve and his team did a fantastic fixing up the trunk of my RAV4, and for a reasonable price. He charged half as much as another place I checked out. I love that he was able to get me in the very next week. My car was in the shop for just 3 days - which is just 1 day short of the promised timeline. I was super impressed when I saw my car again because it looked good as new!! I appreciated the car wash and cleaning of interiors. I would recommend this place to all my good friends!! read more

Took my wife BMW X5 for a dent repair and a lot of scratches. Steve and Seung did an awesome job. Not only did the car come back looking like new, they drove my wife home, found my missing bmw key, as well detailed the car ( we have a toddler). Super happy w the service and the pricing was a good surprise!! Would recommend them to anyone and currently recommending them to my dentist! Keep up the good job and w my wife driving I'm pretty sure I'll be seeing them in the future. read more

I was looking for the body shop for a while. Finally, I found National Auto Collision on Yelp so I went to get the estimate. Compared to the ones on the Eastside, their price is very affordable. You can schedule a pick up or delivery service with no charge and in timely service. I checked with them first and they promised me to get it done in a week by my birthday. I was very appreciated it! I also inquired the oil change service and they could help me with that by asking the mechanic next door. Steve is very detailed and honest with the business and he kept me updated. Today I got my car back, it looks like brand new and they detailed inside and outside for me. Thank you! I highly recommend this shop to anyone who needs body work. read more

If something ever goes wrong with the body of your car, then THIS IS THE PLACE to go! Seung and Steven are great people to deal with. They're honest too! When I brought my car in they quoted me a good price, but after they got my car fixed, they gave me an even BETTER price. Steven said the fix (a rear-passenger bumper scuff of which I don't know the origin of) was not as serious as they thought. They could have stuck with the original price, but honesty is THEIR best policy! They also keep their word! Seung told me my car would be fixed within 2-3 days---and 3 days it was!!! I was kind of hesitant because the color of my car is hard to match. My car is a brand new 2014 BMW 335i in ESTORIL BLUE II with only 1000 miles in it!! I put up pictures of my car in their Yelp site, so DO take a look of how good of a quality they did!!! Their paint guy is awesome! THANKS SEUNG, STEVE, and PAINT GUY! I will bring more projects to you guys as soon as I get more parts! Sincerely, A very happy customer, Sam R. #bmw #seattle #bodywork #bodyshop #estorilblue #335i #f30 #kudos read more

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Excellent work, very professional, polite and they even washed my car inside and out!! I would recommend family and friends to go to National Auto Collision and know where else. My car is returned to perfect! These people take pride in there workmanship and it shows all around. read more

Definitely a place to go to to get your car fixed! I went into the shop basically clueless and Steve was the most helpful and nicest person to talk to. He gave genuine customer service. Also, his staff did an outstanding job on getting my car repaired quickly as possible. I am very pleased with the work that they did on my car and I HIGHLY recommened this shop! read more

National Auto Collision - Before - Body Shops Near Me - Kent, Washington

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I'm a trouble maker and this is the one shop I always take my car into. Compared to all the other body shops, this shop is superior. Service and quality of work is 5 stars all the way read more

We had a great experience and service with National Auto Collision. I had some terrible scratches on my hood. They fixed them and now my car looks back to normal, and we are pleased with the work they did. And when I picked up my car, it was detailed. What a nice surprise and treat, to have the inside and outside cleaned. I will be recommending National Auto Collision! read more

The shop may not look high tech and fancy but don't let that discourage you. I read the reviews and wondered if they were legitimate reviews as they were mostly written by Asians and the shop was owned and operated by Asians. Were the reviewers friends of theirs? But then again were they solicited by Asians because young Asians take care of their cars and want things done right? Well I took my chances by hoping the reviews were legitimate and by seeing some of their work posted. The estimate was inline with Hinshaw's Auto Body and I have had work done at Hinshaw's three times over many years. Work was good. I decided on NAC because Hinshaw's nickeled and dimed and came out to about $200.00 more and my daughter was paying for her first accident out of her pocket as a life lesson and I was trying to keep the price down but wanted the work done right also. NAC also gives a 10% discount if you pay with cash because of credit card fees. My repair work was minor as it was the bumper skin that was replaced and no body work. So my experience with the paint matching was perfect although it did have a few dust particles here and there in the paint. Steve at NAC is an awesome guy and he definitely looks out for you. He gave me an estimate but forgot to add in one thing and said don't worry about it and said he will just throw it in at no charge. This same thing at Hinshaw's would of cost me $100.00 plus tax. But that was nothing compared to what Steve did next when I brought my car in to get repaired. When the body guys told Steve there was a sensor that was damaged, Steve brought me to the back and showed it to me as he said he would if they found any other damage when they removed the bumper. Steve asked the body guy if he can repair it. The body guy said the prongs are bent and one broke off and was skeptical. Steve insisted they try and make it work. Steve told me if they couldn't replace it that it would cost about $174.00 for a new sensor and about a $100.00 for labor but he is going to try to get it fixed for me and avoid that. I asked him how much will it cost for them to try and fix the damaged sensor. He said nothing. Are you serious? They spent like an hour plus to work on the damaged sensor and they fixed it! Any other place would of just charged me for a new sensor and labor. And thanks to the body guys for not giving up on the sensor and making it work. When the car was done and Steve walked me out to the car he immediately noticed the one thing he threw in for me at no charge when I got the estimate was not done and he told the body guys to get on it. But Steve's awesome attention to take care of you didn't end there. When I paid the invoice he rounded it down for me and said he isn't going to worry about the few $18.00 dollars. Sure the place could of made a few more dollars on me but they didn't. And because of the trust and respect they earned from me I will recommend them highly to anyone needing their service just like other happy reviewers here. These little things Steve and the body guys do for people will earn them more business. read more