I am really glad to have my car repaired at National Auto Collision. Recently my dream car has been hit multiple times and I was devastated. But luckily Steve, Alex and all other staff here took great care of me. On day one they listen to all my concerns and gave me advice on how to proceed on fixing my car. I had to pay out of pocket but they were very fair about the price of the repair. They help work around my budget while maintains high quality work. Steve (owner) was great he made sure there was no surprise cost that popped up during the repair and even straightened out the under carriage panel and repainted it for free. After I got the vehicle, I was very happy. The car looked brand new. I can't thank you enough. If you need any repair work please check them out. I will for sure be back if I need any repairs in the future. This place is truly the best and there is a reason for the high rating reviews. read more

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Usually, you write a review after the work has been performed. Instead, I'm writing a review, and not one bit of work will ever be completed on our car because it was determined to be totaled. But I know that if it could be repaired, it would have been in the best of hands. We were involved in a bad hit-and-run accident on 9/24. After spending several days calling autobody shops all around town, no place was willing to take our Mercedes GLC300 in because it was non-drivable. On top of that, most repair shops told me they could not even get to my car until December or later, and that was to just start the repair process. Furthermore, most shops advised that I would have to hold onto my car until the repairs could be performed since they didn't want to store it on their lot. Further yet, some shops did not even bother to answer their phone and it would just ring--endlessly. I filled out a request for a quote form on Yelp. 60 minutes later, I received a message from Steve, the owner of the National Auto Collision. He said that he might be able to help me out and requested the estimate. I got that over to him after work on Friday evening, not expecting to hear from him since the shop is closed on the weekends. Saturday morning, I received a phone call and it was Steve. I told him I was surprised to hear from him since I thought the shop was closed. He said he was out playing with his kids at the park, saw my emailed estimate and just wanted to get the ball rolling. He indicated that the estimate looked in order and asked when I would like his tow truck person to come to get my car. This, after every other place told me the exact opposite. On top of the hit-and-run, we had a family member going into hospice to make his transition at home. When I explained this to Steve, he was so compassionate and advised that my car was the last thing he wanted me to worry about. He made it so easy for me to coordinate with his tow-truck person to come get our car. He did this based on my convenience, not his. In the end, Steve advised that it would be best to total the car and he worked with the adjusters and showed them why this would be best given the extensive damage. Afterward, he ensured that our personal belongings were collected and even offered to mail them to me. Not one bit of work was done on the car, but I must admit that Steve repaired my Spirit. I was already so stressed out with everything else that was going on with my family. He made me feel like I was his most important customer, and that is rare in any business. If you ever need to have repair work done, then you must use National Auto Collision. If they handle things this way even before they have your car, then I can only imagine that the rest of the process will go accordingly. Just look at all the reviews here. Thank you, Steve, and I cannot begin to thank you enough for your care, compassion, passion, and customer-centric focus. It is no wonder that you have a successful business and many glowing reviews. I hope to be accident-free for the rest of my life. But I know where to recommend people to go when it does happen. Grateful for you and your team! read more

This is the second time I've had National Auto Collision work on my car. Both times, the service and quality were exceptional. From the convenience of at-home vehicle pick up and drop off to working with my insurance seamlessly. Great value, honest company, and consistent communication of the status of the repair. Delivered a few days before the promised date. Other than the repair, Steve had been helpful in making recommendations for my other vehicle needs (i.e. getting a copy of my key fab, detailers, etc.) read more

Love this place. They are very friendly and everyone is so professional. If you go there ask for Steve. He will help you from beginning to the end. read more

Went in for a quote on repairs after a fender bender. I went to this shop due to good reviews on Yelp. Initially the interaction seemed genuine, but they began to tell me there was more damage than what I initially believed (based on inspection at another shop)... then they said I should bring it in as soon as possible and the longer I drove it the more damage that would result. They said it could take 2 weeks due to working with insurance to approve new repairs they might find. They said they'd "give me a deal" on a rental car if I rented through them. I left feeling very worried but decided to get a third opinion, and the third opinion confirming the information the first shop had told me. I ended up getting repairs through the third shop I visited who got it done same day for me. There was no "additional damage" as National Auto collision told me, and there was certainly no need for me to rent a car and have mine in the shop for two weeks. read more

I highly recommend the shop! The staff are very knowledgeble, friendly, helpful, and easy to communicate with, especially Alex and Steve. They handle insurance claims professionally and put customers first. The shop works fluently with rental car places. After we arrived and dropped the car, they already arranged car rental person to pick up us. Upon we pick up the car, the shop handle's the returning rental car. In addition, they charge very reasonable for repairs. They don't try to sell you any unnecessary things. Very customer centric. The honesty and skills stand out and are trusted and loved by many. I'll definitely go to no other shop if needed in the future, even I had to drive 40+ minutes from the Eastside. read more

Really good shop with really good people. Drove 45 mins to my consultation but the level of honesty and service I got made it worth it 100%. As a younger woman I'm nervous about dealing with the auto service industry. I've had a few places try to sell me unnecessary services or upcharge me. I've even had a bad experience at a shop in Bellevue where a very aggressive mechanic started telling me very personal information unsolicited, to the point where I just had to excuse myself and leave. National Auto Collison really made my day and restored my faith in the industry. Owner wasn't there when I did my consultation but made no difference. Every single person I met was respectful and professional. Very patient and thorough in answering all my question. Most importantly, they were very honest about what repairs were needed and for what purpose, even going so far as to let me know that the repairs I thought were necessary for functionality were actually just cosmetic. I think, if you're looking for upstanding, professional service, you should come here. It's worth it. read more

National Auto Collision does an excellent job of keeping the customer informed and in the loop regarding the assessment and repair of their vehicle. I took my F150 in with some front damage and they found additional damage that the insurance adjuster did not find. It saved us time and hassle to find it out early. They dealt directly with the insurance on my behalf and kept me informed at every step. Jane in particular was fantastic. Steve is the owner and I got to talk directly with him when necessary. Most of the time they called me, not the other way around. These are great folks that do an honest business. read more

I had my car repaired after a collision at this place and I am very glad I did. Steve, the manager, is very hospitable and truly looked out for me. He took the time to explain to me in detail what needed to be fixed, how long it will take, and assured that I need not to worry. Steve was totally right. He repaired my car with utmost care and quality. Car drives well and looks good as what it was previously. I plan on coming back here for future car services, and I would highly recommend to others as well! read more

This Auto Collision shop is a hidden gem in Kent. Alex was friendly, honest and went above and beyond. My wife's 2023 Toyota 4runner was repaired in no time. She was very happy which made me happy... lol. This place is a 5 Diamond Auto Body Shop. Thank You Alex for an awesome, stress free experience read more

Awesome shop, Steve was a pleasure to work with and super responsive and timely with regard to all my questions. Even after I had dropped the vehicle off. The work is top notch as well, and glad my vehicle doesn't smell of paint like other shops when I've needed work done. Also isn't full of dust like when I got my car back from Service King another time. This shop goes above and beyond. Highly recommend. read more

National Auto Collision - Body Shops Near Me - Kent, Washington

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I am so satisfied with this company. I am in my 70's and they helped me with everything from start to finish. They even filed my insurance claim for me! They did a great job repairing my car after my accident. Everyone in the place is so polite and helpful. Steve, Alex, Jane and all of them are AWESOME! They drove me to the rental car place and then even returned my rental car for me when my car was finished. It was a real pleasure doing business with them. I will tell all my friends and family to definitely take their automobile to National Auto Collision. read more

My lexus got rear ended and wasn't looking good, it needed paint work on the trunk door and underneath the rear brake light. This was the first shop that had availability to get me in, other shops insurance recommended were booking 5 months out. Steve said as soon as my part gets in my car will get worked on, the bumper took a month to ship, so 1 month wait to get the car fixed vs 5 months for Gerber for example.. When I got my car back I was really impressed. It honestly looked better then it had ever looked. they completely detailed the inside too it was really nice. better experience then a bigger gerber or meineke. read more

Great experience with National Auto Collision for the repair of my Eurovan. Other shops I had called wouldn't even look at my vehicle due to its age, but NAC didn't hesitate. The repair of my vehicle looks great and NAC handled all of the insurance adjustments that were required. The paint work and paint match are excellent. As was the communication from the shop. read more

I cannot recommend this shop enough. One week into having my new car someone pulled in front of me and put my car out of commission. After calling everywhere and getting time quotes as far out as March, I was disheartened. But Steve at national auto pulled through! He was able to tow my car in within a couple of days! In just one month my car came out good as new!! Steve was incredibly informative and communicative. I've had my car back for a few days now and it drives beautifully. I have full confidence that should something feel off that Steve and his team will take care of it. read more

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The staff at National Auto Collision are very friendly and provide clear explanations, which I really appreciate. With their extensive experience, they complete the work with great precision. I'm extremely satisfied with the repair they did on my car at a reasonable price.I'm glad to have found an auto shop I can trust with my car!! read more

I hardly ever leave a review, but I will make an exception for these guys. I have to say that I've been lucky past 20 years, and I did not have to deal with insurance, nor the repair shops. I am sure everyone can relate the frustration that I have experienced with insurance companies. I guess it was extra difficult for me, not having to deal with the accident in a while, but the whole process was confusing for me from the get-go. When I filed the claim, my agent told me to get three different estimates from any shops. I took a day off to follow through with the appointments that I set in three different shops. National auto collision was the second shop that I stopped by that day (I wish they were my first......). In many cases, I feel frustrated when I am lacking in knowledge regarding the matter. I noticed that it is really really hard to find people that explaining things to me at my own pace. I grabbed a sit to talk to Steve to go over the situation with him, and I told him this is the second shop that I stopped by. He seemed puzzled. He explained the whole process for each insurance companies and advised me to follow his lead. What he explained to me made sense in my head, and at this point, I have already decided to bring my car here. I made those three appointments based on the review I read, so making that decision wasn't very hard. According to the reviews I read, the work quality seemed obviously good. But what made me choose this shop was Steve and his crews' attitude. I felt like my questions were answered (unlike my insurance agent giving me false information), and I just became worry-free. I think it is important to be able to trust the shop, especially when they are the ones handling my baby. I thank National auto collision for being straight with me and backing up their words. One of my hobbies is to wash my own car. It's just something I have done for years, and it is also my way of inspecting my own vehicle. From the paint matching to alignment of each panels and overall work quality, I highly recommend National Auto to anyone that needs the repair job for their precious babe! I do not want to see these boys anytime soon, but at least I know where to come. read more

I had a great experience at this body shop. The staff was friendly, the repairs were done quickly, and the results exceeded my expectations. My car looks as good as new, and I highly recommend this place read more

I had an unfortunate/unexpected auto collision required professional needs. Upon my long research and experiences, NAC place reserved very knowledgeable staff members, well accommodating and courteous services. Steve was one of the great person to communicate with, he was very respectful, fully courteous and flexible with our needs. We are definitely keeping NAC to go to for our (unexpected) needs. Thank you NAC! read more

Got my carbon fiber hood painted here. I see why this place has 5 star reviews. They have a great team! Very knowledgeable and skilled. Worked directly with the owner Seung and it was a pleasure. Their team has great attention to detail. The quality of the hood I brought in wasn't the best but their team made it work! Paint match is perfect! At the end of the job, the hood quality is way better than when I brought it there. Turnaround time was very fast too. Ended up picking my car days ahead of the estimate. 100% going back here for future needs. Don't go anywhere else! read more

National Auto Collision - Body Shops Near Me - Kent, Washington

They made auto repair a lot less painful. Great quality and customer centric. Look no further, you won't be disappointed

I was very happy with the quality of the workmanship, color match, price and customer service.

Great customer service. Steve came to pick up my car and dropped off at my house. It was so convenient. Delivered on the date promised. Looks good as new. I'll be referring my friends and family to this body shop! read more

Upon arrival at the collision center, I assumed service would be excellent due to the number of cars that needed repaired. Cars were parked haphazardly, and I parked my car in a slant to avoid being trapped. The owner came outside and yelled condescendingly "park straight"!!!!!! I was startled at his extremely RUDE tone and parked my straight. I paused for a few moments and immediately backed out (which took nearly 3 minutes) and left. I'm taking my insurance check of nearly $3000.00 to another establishment. Sir - your customer service and the way you address people is below par. read more

The day after I updated my post a few things changed. Steve, the owner, called me and explained that his phone was having issues and he never got my calls. Steve apologized for the inconvenience, and immediately, we started talking business. Steve and his crew at National Aoto Collision are very knowledgeable and confident in what they do. I was looking to get some body damage repaired on my 2005 Volvo. As I'd never done this before, Steve was kind enough to walk me through how to get the best pictures, different places on the car's body to look for additional damage, and we did find a few areas where I hadn't looked, and yes, there was more damage than I realize. The shop was open and clean, the employees working but having fun and now it was my turn to apologize to Steve for the awful review I gave his shop. I give National Auto Collision 5 bright stars. I would definitely recommend Steve and his whole shop to anyone needing repairs. He's in Des Moines, look him up when you're in need. read more

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Steve and the team at National Auto Collision are top-tier. From bringing my car in for an initial estimate to completing the repairs, Steve went out of his way to help make sure I was taken care of. I've found my go-to mechanic and know where to go if I ever need repairs done on my car. read more

My car had a fairly substantial front end and suspension damage. Steve and his crew at NAS did a great job getting it all fixed up. He really went above and beyond for me because the repair took 3 months due to various parts being on back order. So he provided me with a loaner for few weeks after my rental coverage expired. Steve is very honest, considerate and all around a stand up guy. Forget the few negative reviews on here because they don't know what they are taking about. If you are in need of a reputable body shop, I highly recommend NAS! read more

First time writing a review and I had to do it as this place is absolutely amazing. Brought in my GMC Yukon to get a new paint job on the hood as it was badly faded. Working with Alex and Steve could not have been any better. The paint job on the hood looks brand new and totally matches original paint. They were able to complete ahead of schedule. These guys went above and beyond and I will not hesitate to go back. Jon P. read more

Absolutely solid service, every employee here was so professional to the highest extent and broke down everything we were paying for and why. Definitely would come here if you need any work done on your vehicle. read more

Highly recommend Steve as he went way above and beyond in times no other shop could help me with my accident wrecked car. After wasting a month and hundreds of dollars in rental at another shop and other shops in the area had 1-2 month additional wait just to get my car LOOKED at, Steve worked with urgency after mentioning my concerns. Despite the national labor shortage and increased demand, he diagnosed my car promptly and was very proactive in contacting me and my insurance. Because of his prompt thorough diagnosis of my car and his advocacy, he played a HUGE role in saving me a lot of time and trouble. Although my car is unfortunately totaled, I also am aware he's very good with fixing cars as 2 of my family members who were serviced by him in the past recommended me here and were very happy with his service. Thank you so much National Auto Collision for saving me at least 1 month worth of trouble! read more

Alex was amazing making sure we are taking care of! Definitely will comeback! Excellent service

Great place. Great staff. Good people. National Auto Collision installed new headlights on my Mazdaspeed3 after my old ones began fogging up. I usually do my own repairs/mods but I'm new to the state and can't do it in my apartment. The headlights I brought in was missing parts (my fault for not checking), but they searched their shop for spare parts and bulbs and used it on my headlights. They even to splice some of my wirings and they did it professionally. They kept me informed every step and didn't take too long. I was given a fair price of $190 for 2.5 hours of labor and they didn't charge me for the extra parts I required. Other shops quoted me for $150 an hour. Would've easily had to pay $350 in any other shop for this simple job. They are honest people. Highly recommend. read more

Great customer service from Alec and team. Very detailed estimate helped me to understand repair. It was completed on time as promised. Car looks amazing. read more

My car's antenna was broken off in an automatic car wash and I came to National Auto Collision for the repair. They were super clear about what they needed to do to fix the antenna, the costs of the repair, and how long it would take them to fix it. When the repair took longer than expected due to a delay in transit of a new part, they still rushed to get it done before they closed for the weekend AND gave me an extra discount because of the delay. They even detailed my car before I picked it up! I can't recommend this place enough; they kept me informed every step of the way and are friendly and fair with their prices! read more

My bumper got hit and pretty dinged up. From the moment I pulled in to national auto, to the moment I left, Steve (the manager) was beyond helpful & hands on in answering all of my car and insurance related questions. Don't waste your time going anywhere else, THIS PLACE IS AMAZING! Kept me continually updated, handled the rental car, & were even kind enough to fix other parts of my vehicle while it was in shop. Fast service, great communication, & friendly staff. This business is 10/10! read more

National Auto Collision - Body Shops Near Me - Kent, Washington

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This place is an absolute joke. I called for an insurance claim, they asked me to bring it in for a quote, I did, the guy was so rude and said I needed an appointment. I drove 45 minutes to give him 5k+ and he couldn't be bothered. He was the same guy on the phone that asked me to bring it in that day, he's fake, the work is fake, and he was a straight asshole. Good luck with your crappy business, you are terrible. read more

Responsive, professional, and great service from Steve and his team. Highly recommend!

I want to thank Steve and his team for exception work and service. Highly recommended.

I highly recommend National Auto Collision! I brought my car in after someone backed into my passenger side door. Steve was fantastic to work with. He put a quote together very quickly and communicated seamlessly with my insurance company. He answered all of my questions about the repair process and made sure I had a ride to the rental company after dropping off my car. The repair looks amazing and they even detailed my car! Additionally, I had a missing wheel cap and Steve was able to replace it for much less than what I was quoted at the dealership. Overall wonderful and very professional service! read more

Steve was amazing with my Audi Q5 rear damage repair. He was very responsive throughout the whole repair. The quality of workmanship was amazing and now the car looks brand new! He also finished the job per promised schedule. Highly recommend to anyone who is looking for excellent professional auto body shop! read more