I brought in a Kilim rug that had not been cleaned for four years. When I got it back, it was…read morecleaner than when I bought it, practically. They did an amazing job. (it's not cheap but now I will have this rug for many years to come and I know where to go when it gets dirty again.)

After making an appointment they didn't keep, the manager Tom called me back and set up…read moreanother--they called ahead of time, Chris and Zach arrived on the correct day, and did a thorough job cleaning my shower stall and dryer vent. Tom called the next day to make sure I was happy with the results. A business owner myself, I respect other business owners who go out of their way to ensure customer satisfaction. I would recommend 911 Restoration and will surely use their services again.

They were great at cleaning up the initial mess of a sewer backup, but beyond that hire a…read moreprofessional contractor to do the rebuild. Piss poor communication - never knew when/if they'd be here to do the work. Can't get them to reveal who the licensed plumber and electrician who worked in my house was, and I think it's because they did the work themselves, which has me worried and is illegal. My new bathroom sink leaks. The toilet, which they supposedly "sanitized", was covered with, well, you can guess. Still cleaning up after them. I don't know what the plumber who recommended them was thinking, but I won't have him back after recommending them.

I hired Servpro during a recent basement flooding emergency. While the crew showed up quickly and…read morewere polite, the overall experience left a lot to be desired--especially when the final bill arrived. We were quoted an estimate of $1,500-$2,500 over the phone. Imagine our surprise when the final invoice came in over $3,500. For two hours of on-site work with little water removed and equipment that didn't function properly (one dehumidifier showed a flooding error), the value just wasn't there. When we called to get clarity over the weekend--crickets. No callback. But someone did show up promptly to pick up the equipment and, charmingly, asked for a 5-star review before showing us the actual invoice. To their credit, they later applied a 10% discount after I complained, but that only softened the blow slightly. Bottom line: if you use Servpro, ask for a detailed written estimate first, and brace yourself for charges that might surprise you. Transparency matters, especially during emergencies. But Servpro water removal service is not worth the money.

After a pipe burst during the cold spell in February 2023, our insurance company encouraged us to…read morecall SERVPRO to do a thorough inspection and mold remediation for our flooded basement level finished living space. We were not there to see exactly what their team did, but we understand they were thorough. By means of email correspondence I did occasionally communicate with Stone Shi, their Administrative Project Manager. Stone has a good understanding of his customer base and I found him to be very professional, courteous, and knowledgeable. He stays with a goal until it is achieved! All in all, I would recommend with confidence SERVPRO and its team of able representatives. I will modify this review if I find things to be less than satisfactory after we return to our house.

The experience started with a crew that was gone more than in my home! They did not pick up after…read morethemselves and did not put any tarp or plastic down to try to catch some of the sawdust from their cutting wood. Literally every surface in my home needs cleaning. The owner has not contacted me to see if I was satisfied. The only good thing is that the end product looks nice. Unfortunately, I would not recommend this company. I must have gotten the Z crew!

Chris and his crew did an excellent job on our floors in Bedford NH…read more After getting a quote for one company for 1800 more, we hired C and C. They replaced a couple of hard wood area with deep stains in them, sanded and finished 3 rooms. Very little to no dust. Cleaned up and finished in 3 days Highly recommend them.

We have been using these guys to clean our carpets in our home for 4 years and up until recently…read morewere pretty happy with them. Last 2 times we've gotten pretty substandard service. We put up with it once but not twice: * Carpet was left filthy. Dog hair and grime left on the carpet. Lots of it. * We pay the minimum "3 room" rate ($125). Normally they make up for this by also cleaning our couch and easy chair - usually takes the guy 5 extra minutes. * Cleaning guy refused to do the couch, even though he was in and ready to leave after cleaning the one room in 15 minutes. He said, "I have other places to clean and I'm running behind" * When we showed him the dirt we were able to scoop off the carpet, he said "if you're not happy, just take it up with my manager about making it right" and took off. * We called the manager, mentioned the still-dirty carpet and the couch not getting done. He said, if you want the carpet cleaned again it's $125. * We said, we just had it cleaned today, and it's not clean. Will you make it right? He answered, if you're not happy with us, call another cleaner, and hung up. I guess, sadly, avoid these guys, they have lost their integrity.

These guys rock. We had an overflow of sewage in our basement and needed it cleaned up and…read moredisinfected. Sterling cleaners were super fast, efficient and friendly. Will highly recommend to anyone who needs this type of service.

Mike and Stacy have been amazing to work with! Both had great guidance and suggestions for the best…read morecarpets to select in terms of pets, wear, quality, and kids. We splurged and got the super soft carpet for the primary bedroom, and it is THE softest carpet I've ever stepped on. As a local business, they were easy to work and coordinate with. They were able to provide estimates of different options and breakdowns, which was super helpful in determining what we wanted to spend after just purchasing a house. They were able to expedite the service as well, to get everything done before furniture was moved in. The hardwood floors look incredible after the sand and refinish, brand new! The pricing was competitive also, and was a better value than going with Home Depot. Definitely recommend. Services Provided: Carpets and Sand & Refinish for hardwood floors

Double and triple check there scheduling. They didn't have the correct address in the invoice not…read moreeven the right town. They called me and confirmed the day and time. I took time off from work to move the furniture. They didn't show and then wanted to reschedule a week later!!!!! No thank you. I don't trust that they will keep that appointment either.

Tiffany is a very thorough cleaner who, if the circumstances are right, will do a great job for…read moreyou. She struggles to find people to work for her who are just as diligent, prompt, and professional. Our home was a 30 minute ride from her home and was sized beyond her ability to clean it in one day by herself. She therefore was unable to continue working with us. We were sorry to part ways after the year of service ...

I highly recommend Tiffany Maid Cleaning Service. They did an awesome cleaning job and I thought…read morefor a very reasonable price. I'm telling you my place sparkled and it smelled so good when they were done! I couldn't be happier with their service. I will be calling this company again in the future. I give them 5 stars!!!

This Company no longer Uses in house or local sub contractors...They use A company called Dynamic…read morehome solutions out of Conneticut...Mostvof the time the installers are from another state and they hire alot of Brazilians/etc...They charge mom and pop prices but what you get is lowes/hd quality..stay Local ..

We were looking for hard flooring that was pet friendly to replace all of our carpeting. We are…read morehaving the work done a little at a time and the family room was done a few weeks ago. They were amazing and I am so happy with the work. My family room is beautiful! They did what we wanted at a price better than quoted by competitors, they've been super responsive when we had questions and patient when we took some time to figure things out or when life was so busy we didn't see emails from them. The installers were on time and completed the work in one day instead of two and on top of that they were incredibly kind to my dog. He loved them!