Very fortunate to have Neel's Heating & Air to replace our existing air conditioning system. The condenser, evaporator coil and furnace all needed to be replaced in our home. They executed the job with the highest quality and care! I would highly recommend them to anyone. They were very reliable and time efficient. Special kudos to Neel, Arvin and Nathan for being patient with all my questions. You were all very helpful and informative! read more

Neel's Heating & Air - Air Conditioning Unit - Heating & Air Conditioning/HVAC Near Me - Elk Grove, California

Very Professional and helpful, i made an appointment and service tech Nathan show up right on time, did the basic diagnose test and explained me the AC-prob, gave me the quote and asked if it is OK to do the repair. i did not compared prices with other service provider but his repair cost sounds reasonable to me, and he did fix the AC. very happy with their service. good thing they waived the service fee bcz repair was done by them. thanks to Neels H&A, read more

AC went out, they answered the phone. They set up appt for next day. They texted 30 min before arrival. Repair ‍ was professional and communicated well. Explained repair, blown capacitor and pricing. Fixed the prob within 25 min Modern billing credit card, emailed invoice. Outstanding highly recommend! read more

Record high heat at 116 today was and suddenly my AC stopped working!! Oh no, everyone who I usually would call for this issue were busy. panic set in and I turned to Neel's Heating & Air. I called them around 9am and they were able to get to me before noon, I was pleased. Nathan the ac repairman was patient and professional. Everyone in the company were very friendly and professional. I will definitely use them again. Thank you Neel's Heating & Air team! read more

We had her entire HVAC system replaced. Neel's gave the best price and their customer service is amazing. Any question we had they were very responsive. read more

Thank you Neel's Heating and Air for your quick service when we needed it the most. Technicians were so friendly and provided quality work. Definitely referring you to everyone we know! read more

I put in a maintenance request for my apartment and they were super quick to contact me and came the same day to fix it! Updated me with a text when they were on their way and came in the beginning of the time window which is always the best. Super nice guys and even wear the little shoe covers (and masks) inside! read more

I just had a TERRIBLE experience with this company's customer service representative. I put in a request for someone to check out the AC here at my house, and Neel's Heating & Air set up a time for a technician to come out to check out my system to see why it wasn't working. The appointment was set over 5 days prior for 5pm on Monday, 7/31/18 with the understanding that I was going to be out of town until today. The man on the phone said he would call me if there was an issue but that a technician would be here at 5pm. At 6:45pm today (nearly 2 hours after the technician was supposed to be here) I called to see why no one had shown up. The man on the phone began to argue with me and claiming that he had been calling me "for the last few days" to SET UP the appointment (keep in mind the appointment was already set up 5 days prior) and no one came because I wasn't available...during the times I specifically told him I was unavailable. We were both under the understanding that I had an appointment for 7/31 and that he would call me IF there was a problem but 5pm was my time. I don't mind scheduling conflicts and mistakes being made. I work as a customer service manager in a call center, so I completely understand that mistakes get made. My issue, however, was with the absolute piss-poor performance of the man on the other end of the line who didn't have the courtesy of giving me his name, was combative, called me a liar, and failed to do his job. I will never recommend a company like this, and I hope his managers see that they have lost goodwill today. read more

We had to use Neel's again this year due to AC issues. They are prompt, reasonable prices and great customer service. I still highly recommend Neel's. read more

Thank you Neel's Heating and Air for fixing our AC unit on short notice. A key part to our unit stoped working and as luck would have it the part was discontinued. Nathan came out and talked me through why the unit was broken and what was needed to fix it. Meanwhile the staff at the office did their best to find a replacement part that would work with our antiquated unit. All of this happened over at 48-hour period during a heat wave. We are very thankful for the excellent staff at Neel's Heatings and Air. read more

All is well, Neels came on time, I gave a brief history on my 15 year old HVAC. Currently a Goodman AC 2 years old & carrier furnace. Heater would start and give heat for 5 minutes shut down and repeat eventually locking out. He found the burner hi safety activating and a kink in the flue causing the problem. I really like that he thoroughly checked everything and fixed it on one call, didn't throw parts at the problem. read more

A shout out to Justin, Anwar, and Nathan for doing an awesome job on replacing an old, incorrectly installed A/C system in my apartment. They worked all day on a Friday setting it up and even into the late evening to correct a manufacturer error so me and my 4 yr old could have cool air. They were very professional and courteous and did a great cleanup job afterward. Thanks again guys!!! read more

Scheduled my appointment between 10am-1pm and representative arrived on time at 10:30am. Employee was very professional and described my issue that my AC seemed like it would not cool the house off when the temperature outside was greater than 90 degrees. He went through a full checkout and found out I was low on Freon. He added 2lbs and within 30 minutes the house was cool inside. The price was low and to my liking. They gained a customer for life. read more

Excellent service!!! Very professional and friendly! Outstanding job!!!!! Will call if and when I need their services and will highly recommend them to family and friends! read more

Great service!! I called the company in the morning to schedule an inspection. They were able to schedule me the same day. The tech was on time and was very helpful. The cost of the inspection was $85.00 and since I had him do some repairs, he waived the initial inspection fee. I will surely use this company in the future. Thank You read more

Life savors!!! My A/C decided to stop working when it was 105 degrees outside. I called around (and at this point was willing to give up my first non existent first born child in exchange for some cool air) but couldn't get anyone to come out for another 4 days. Seeing as it was going go be 100+ degrees all week and I was on the verge of death, that was not going to work with me. I called Neel's heating and air and they were able to come by that same day!!! They came out later that day and less than 30 min afterwards I had a functional A/C. Best money spent that day. read more

Great Service, On Time, Provided quick assistance to a major screw-up I had Neel's has Great prices and their work is GREAT 2 big Thumbs Up Call them if you need any work done. read more

We just had our ac/heat unit replaced and a whole house fan installed this week by Neel's Heating & Air. After calling on Wednesday they came on that Friday to take pictures of my current system and get pertinent info for a quote. They put together a quote for a Lennox 16 seer ac/heat unit and a Quiet Cool whole house fan. The price was WAY lower then my previous quote from a bigger name company and it didn't even include the whole house fan. Each day I received a text letting me know the crew was on their way and they showed up every day on time. Their technicians were very friendly and professional and answered any questions I had. They completed the entire job in 3 days and even worked on 4th of July the last day. I can't believe how fast I can cool the house now. There were no surprises on the price either as I only paid the price they quoted. I wish I would have replaced my old system years ago! I would highly recommend Neel's Air. Thanks guys for a great experience from start to finish. read more

I was very pleased with Kaushal who fixed my AC unit this afternoon. He was very professional, courteous and above all very honest! He did not try to sell me any unwanted parts. I will definitely use his services again if the need arises. Thank you Kaushal. read more

Our company worked with Kaushal to replace our heating and air units in 3 separate buildings and he did a wonderful job!! Outstanding quality and service, thanks Neels!! read more

I just absolutely Love Neel's Heating & Air. I am a Property Manager and have known Neel & his crew over 10 years! If I change apartments I bring them where ever I go! They are like family! It's hard to find a vendor that is fast, dependable, reliable and most of all HONEST! I will use them as long as I am in this business. They say when your happy with someone do not change! Their prices are awesome and they even give you discounts on their visits! In my business I like my residents to get top of the line vendors! I call they are out! Thank you guys for the professional business you have given me over so many years! read more

Amazing Service!! Our Air conditioner went out and I called them in the morning. I was told they would try to get me in the same day which they did. Such a lifesaver since we are having a heat wave and no one else was available for multiple days. When he came out it was an easy fix and inexpensive. I will call them back and recommend them to others. read more

Kaushal did a wonderful job on my air conditioning unit today. It turns out it was low on refrigerant. He was very polite and personable. He worked quickly and professionally. He answered all of my questions clearly. Their price was very fair and my house is cool again. They also had reasonable appointment availability. I would definitely use them again. read more

Neel's came into my house to replace 2 units and gave me the best price and service by far. The head technician Kaushal treated me very fairly and did his best to assure great service. I would call them again in a second. read more

Neel is the best! He and his crew are always willing to help and provide insight. We rely on Neel for all of our business locations and we recommend his services wholeheartedly. read more

Definitely one of the best experiences I've had with HVAC inspections. Kaushal inspected my heater and gave it a thumbs up. He pointed out some things to keep an eye on and a part I might need to replace next year. He's very personable, thorough and knowledgeable. He vacuumed up some excess water from the a/c unit and didn't charge me anything other than the inspection fee. Maybe a coincidence, but that almost never happens. Usually during a HVAC inspection, I'm told I need parts replaced (and sometimes that I need to replace the whole system). He also cleaned up the debris that fell from the attic. Great! read more

We had a big job and not a lot of time. Several of our units had been vandalized and the Sac Heat was almost here! Neel's Heating & Air came through fantastically! They were even able to repair one of the units we'd thought we'd have to replace. The price was lower than we had anticipated and the tech was friendly and let us know what was going on step by step. They even helped with the insurance paperwork! We are ready for the summer! read more

on the hotest day of the year my ac starts to blow somewhat cool air. it needed service. after calling more than 24 companies, they were all swamped with calls, Neel's said they would be there definitely late that day. and they did arrive and fixed my unit. they explained all the details about what went wrong and gave me tips on keeping the unit running smoothly. thank you soooo much. the technician had been going all day long and i was his last call. that is commitment to service! will definitely keep their number handy as they will be the first call in case there needs to be more service. thank you Neel's!!!!! GREAT SERVICE! read more