Extremely communicative, clear about all options, pricing, upcoming new regulations and any in process adjustments. We did our due diligence and got other bids and Patterson was the best and also gave us the most comfort in our choice. Dependable and they show up on time. Go out of their way to be helpful, whether it's a return visit to help us understand our thermostat or in getting us the most rebates possible, they are very customer service oriented. They coordinated all permits, testing and approvals seamlessly and efficiently. Could not have asked for a better team for our new whole house heat pump system. read more

What a wonderful team of honest and professional HVAC specialists. We noticed our AC not working correctly. Instead of cold air, it was filling our house with hot air. Patterson's showed up within 24 hours of calling them and found the issue immediately. We paid the fee for them to look at the unit and they gave us an accurate and reasonable quote. After waiting for parts they came back in a few days and our HVAC unit was working like new again. They also cleaned the coils and were extremely affordable. But most of all, they were timely and respectful to our home. They are our go-to HVAC company and we highly recommend them! read more

From the 1st call to service performed...the best service we have had in a long long time. Chris Patterson arrived promptly, advised us on everything he was going to check and what was needed to get our HVAC up and running. He completed the work in a very timely manner, was courteous, knowledgeable and went above and beyond. Patterson Heating and Air Conditioning have my vote any day...They walk their talk! Very professional and approachable with any of your concern's. Ethic's are who these people are! The very best without a doubt! "We will not hesitate to use Patterson for all our HVAC needs. Thank you Chris!! A. Luong read more

We chose Patterson to replace our gas furnace with a heat pump system. From the very first contact, Chris was thorough and communicative. He carefully educated us on the heat pump system and some deficiencies in the installation of our prior gas system. While other companies had said the prior system installation was "interesting", Chris actually showed us and educated us. During installation, he and his crew corrected a potential electrical problem and took the initiative to connect a bathroom fan roof vent which had not been completed during a bathroom remodel 5 years prior. We confidently recommend Patterson Heating and Air. read more

I highly recommend Patterson Heating and Air Conditioning. I located this company on the SMUD recommended HVAC contractors list. The owner, Chris, was prompt to return calls and schedule an appointment. He has 30+ years of experience and was extremely knowledgeable. While other HVAC companies were trying to sell me a $30,000 plus new HVAC system, Chris took the time to diagnose the real issues. He pinpointed the problems and was able to make repairs for a fraction of the cost. The system is working great now. I will use him in the future for all HVAC servicing needs. read more

hey everyone, if you have problems with your AC system, give Chris Patterson a call! I called him on a Saturday 25 minutes before he was going to close his shop and because it was a hot day in my AC was down he still made time to come out and fix my system. i've been through this kind of stuff more than once, so I was hoping it was the easy fix which was a capacitor because the symptoms were of such and Chris didn't try to give me a hard time because I was self diagnosing and he gave me an estimate on the phone for that work if that was the problem and then he came out and found out that's exactly what it was. He also gave me a discount because he needed to add a little Freon and this was true. I witnessed it so he's an honest tradesmen also. Give him a call when you need help and you will get good service and good pricing . read more

I cannot recommend this company enough for HVAC repair in the Elk Grove region. We've used them multiple times and Chris is so easy to work with. He went out of his way to help me out over a holiday weekend when he already had other jobs lined up. No surprises, no hidden fees and always done quickly. Great local business! read more

10 star review for Patterson Heating and Air. Had them come out to do a pretty complicated install of three separate HVAC units and I couldn't be more pleased with the service and results. Chris and David were incredibly well informed, respectful, diligent, and their attention to detail was bar none. They got me a great competitive price for the units and labor and they worked hard to ensure I qualified for all available rebate credits from SMUD. Until today I have had a pretty big distrust for HVAC providers but I'm pleased to say that distrust no longer exists. If you're looking for a knowledgeable, competitive, friendly, and trustworthy HVAC provider, look no further than Patterson. Will be using them again in the future! read more

Had a maintenance service today and everything was great. He called a half hour prior to arriving which was appreciated. Came within the window they gave me. Happy with the service! read more

Chris and David were trustworthy and great to work with when our ac went out. They did excellent work and answered my many questions thoroughly and explained all of our options. I would be happy to work with them again in the future! read more

I came home after work on a 100+ degree day to find my A/C blasting warm air and a 90 degree house. It was 6:00 pm and I called around a few places, but no one could come out until the next morning. Patterson answered my call and said he could be over in 40 mins. I called a previous place that I had an appt with the next morning and told them they could cancel and when they found out I had someone on the way, they all of the sudden offered to come right away. Dude, you shoulda said that in the first place. Patterson showed up when he said he would, diagnosed the problem, replaced the part that was needed, and cleaned out the unit. Great dude and problem was solved by 9:00 pm. Highly recommended. read more

From start to finish, Patterson Heating and Air was amazing! Chris, the owner, came out to give me the estimate and managed the installation of my new unit. His employees were very professional, courteous, and SUPER CLEAN! They showed up when promised, listened to my questions, and did everything they promised they would do! I was impressed with how the entire process went and would HIGHLY recommend Patterson Hearing and Air! Their motto is," Average Isn't Good Enough!" They were far above average, that's for sure! read more

I called Chris because I needed a new water heater and installed a mini-split system throughout my home. We decided to change the heater from gas to electric. Chris and his team are AWESOME! They did a great job, left the place spotless, and thoroughly explained everything to me every step of the way. Chris discussed all my options and was very patient. He genuinely cares about what he does and it shows in his work. All the guys were great and they even delt with my yapping pups. I highly recommend them for any HVAC or water heater issues. read more

David was amazing! He was honest, and explained my options so that I could understand. I couldn't be happier with the service he provided. He even rinsed my filter and put it back in. I highly recommend Patterson heating and air! read more

Amazing Service. A Patterson Heating & Air technician came out and diagnosed the issues. Thoroughly explained the issues and offered several different options to accomplish many different financial situations. Very reasonably priced and not trying to price gouge customers. Upfront, honest and reliable timely service. Couldn't have asked for a better experience. read more

Another great experience with Patterson heating and air. Chris and David made a difficult job look effortless. They obviously know what they're doing and get the job done professionally every step of the way. Their honesty, integrity and hard work have kept my business for close to 15 years now. read more

My AC went down when it was 100+ out. I didn't know how long I would be without air. Thankfully, I found Patterson Heating and Air. They sent a technician out quicker than I ever could've imagined. David T., the technician I worked with was very professional, understanding, and transparent. Not only was he friendly but he went above and beyond (he even wound my garden hose up after using it... it was not previously wound up!). I received above and beyond great customer service. Especially during the hottest weekend of the year. I believe my air conditioner is actually running better now than it has in years. My house is cooling down much faster. I felt like a valued customer, which is less and less common these days. Highly recommended. Thanks PHAC and David T. read more

Patterson heating and air conditioning are definitely about going the extra mile to make sure their customers are satisfied! My husband and I had to replace our whole HVAC system and Chris (the owner) sat down with us and explain the different options we had in regards to fixing or replacing our system. We decided it was time to replace a system that was 30 years. All the staff was respectful and courteous! Joel was friendly and made sure I didn't have questions before the work started. Jeffrey and DJ made sure they cleaned areas where cleaning needed to be done after they completed their work. Dave came to complete the whole house fan and he took his time to make sure that everything was working well and cleaned the areas he worked on too! All staff worked as a team and the work was completed efficiently and on time! Thank you Chris for having a company that thrives to be the best! read more

Our air conditioner broke down in the middle of August. We called our warranty insurance who sent a person to assess the situation. The warranty guy went straight to the condenser unit and changed the capacitor without any evaluation. The fix lasted 2 days. We got 2 independent contractors to evaluate but were told different things. One said we needed a compressor the other said we needed a condenser unit but that if we changed the unit it would not be compatible with our evaporator, etc. We finally met Chris Patterson and the whole experience from start to finish was exceptional, thorough and very professional. He spent time going through every part of the system and then gave us his recommendations. He offered options and answered our questions patiently. He was very knowledgeable and also went out of his way to accommodate our schedule. His team was equally efficient and professional. They arrived on time. They laid out work cloth to protect our carpet from the dust. They finished the job in one day as promised. It was no easy job considering how hot it was and the extent that they needed to do to remove the old system and get the new system in. We would not hesitate to recommend Chris to our friends. He takes pride and ownership on his quality of work. As he will say on his card that "Average isn't good enough" is true. He and is crew will ensure 100% satisfaction from start to finish. read more

Chris is an absolute gem of a guy and a true quarantine hero... my water heater, drain valve pipe busted yesterday at about 5:30pm... Chris's business closes at 6pm and I called him at 5:55pm begging for help and he was more than kind enough to work later so that we could have our problem fixed. He was brilliant in his knowledge and did an excellent job fixing the problem in not too long of a time either. I even learned quite a few things myself helping him along the way so next time maybe I won't have to bug him. End of the story, Chris and his Patterson heating and air company are a high recommendation for any problems you may have. The customer service is amazing and he is a super friendly guy and will do whatever it takes to fix the situation you may have. Thanks again Chris!! read more

The service I received from Patterson heating and air was outstanding! My furnace stopped working yesterday and I called them today. They were able to come out that day and Mark was able to diagnose the issue. He was very professional and explained everything to me. Even though my furnace is almost twenty years old he said it was still in good working condition. Mark gave me good information about a new unit if and when I need it. Thank you very much Patterson for being here in Elk Grove. Paul read more

so much for their "Return your call in 3 hours- 100% rating" I called, left a message....two days later, I get a call...telling me that they were calling me back from the call I made the day before.... NO Patterson Heating and Air, it was not the day before, it was two days before! read more

If you take the time to look at all of the evaluations for Patterson Heating and Air Conditioning you will find dozens of 5-star ratings all attesting to the outstanding performance of Chris Patterson and his crew. I was confronted with the decision of whether or not to write one more long list of praises for the work that was done and the expertise, knowledge, and wisdom that Chris and the members of his team bring to each job. It appeared that that simply would be very repetitious so I've decided the best thing to do would be to confirm the accuracy of all of those 5-star ratings. I've waited 3 months to make this evaluation so as to better guarantee its accuracy and make sure no negative aspects of their work appeared--none have. In summation, from my experience, all of those 5-star ratings praising their work and interactions are accurate. They took pride in their work (all had skin in the game) and completed the installation of a new HVAC system quickly, accurately, and with care. It's gratifying to watch the performance of a crew of professionals who truly care about the quality of work they do and the service they give. I am relieved to have found a company with highly competent personnel that operates with integrity. I expect, as needed, I'll be using their services far into the future. read more

After getting 4 quotes for central heat & air to be installed in our house, we decided to go with Patterson. Overall, everything exceeded expectations. They finished faster than expected and the unit works wonderfully. We're now ready for summer! Also, they took out the furnace and wall unit and hooked us up with someone who could patch the wall, which was appreciated. Fair price, quality work, and the workers were all awesome and polite. House was left in the same clean condition as when they arrived. I'm definitely using them for any and all future maintenance and will always recommend them! read more

Chris The Owner Very Excellent Customer Service!! James Installed New Motor Came Out ASAP When We Thought There Was A Problem Everything AOK!!! Very Positive, Detailed Work!! Reliable! If You Want The Bestest HVAC Patterson's Is The Place To Go We Are Always Going To Be Customers!!!! read more

Let me set the scene: I'm sitting on my couch with a sweater and coat, double socks, and a blanket with just the bitter fire of horrid customer service to keep me warm. Why you ask? Because it's 58 degrees in my home and I have been waiting 3 days for Patterson Heating and Air to fix my heater. It all began, as most tales do, with a deal from one of" those" websites. I'm always up for a great deal and for getting to know new businesses in my area and huzzah - the deal came up the day my heater broke! Kismet - we were meant to be! I called immediately and asked to book an appointment. The earliest they could see me (this was last Thursday I called) was Christmas Eve day. They gave me a 4 hour window and I agreed to the appointment. Yes, it would be an inconvenience for me - day before a holiday and all, but it was really cold! I gave them all my information - including my full address and phone number - and bundled myself up for the wait. And wait I did. On the 24th, I arranged my schedule to be at home from 11-3. 11:00am came and went. Then noon, then 1. . . I understood it was a busy day for them so I waited until 2:30 to check on the status. I called and this is what I was told: " We've already been to your place but you didn't tell us it was a condo so we didn't know which house to go to and we somehow got your number wrong and couldn't call you" ? Now, a disclaimer: I'm not a 5 year old child; I know my phone number and address - by heart! I'm also an event professional; I understand the importance of giving clear and accurate information. I tried to remain calm as I told Chris that I had given him the correct information and then asked when they would be over. I won't get into the whole back and forth, but it basically involved me saying the word 'unacceptable' a million times and he saying 'well,....' About a million and one. In the end, I agreed to have them come out today if I were given a discount on any additional services that might be needed. You may be asking, then why are you still so cold?! Ahh, because they screwed up again! I was given a window from 9-11 and, again, I made room in my schedule. Having learned my lesson earlier, I started calling at 9:45 asking them where they were. Nothing. Then 10. Then 10:10. Then 10:18. Finally at 10:30 I got a hold of Chris. Unfortunately, he said, they wouldn't be able to get here until noon, apologized for the inconvenience, and said that at least they would be really nice when they finally got there. ? I understand that this is a really busy season for them and stuff comes up but to fail on such an epic level with customer service is inexcusable. You have an angry customer - make her your first stop when you reschedule the appointment. Phone numbers and addresses are essential to your business - develop a system that ensures you have the correct information. Running late - show the courtesy to call and let the customer know there is an issue. On my last call with Chris, I asked him "as a business owner, tell me what you want to do to make this better and make me a happy customer." He really couldn't articulate an answer beyond they were 'nice'. I found an answer; they're called Sierra Aire Heating and Air Conditioning. They're coming today and have already called me to tell me they were coming early. Good customer service? It warms the heart :) read more

Had them out to do a tune up off a living social deal. Took 2 calls to get a call back for an appt. After checking the AC unit (looks fine), cleaning it w a solvent (had to pay more for that) & balancing it he said he was gonna check the heater in the attic. Great! He comes down & tells me I need to replace the heating element. I did this about 2 years ago for several hundred dollars so I was surprised. The final quote was a couple thousand dollars to repair & we were told we could die of carbon monoxide poisoning if we turned it on. The final bill was a few hundred bucks & we were left w a estimate for several thousand for things that needed to be replaced. The tech said he'd call us back to let us know if was under warranty. No call. We felt it was a high pressure sale at the end & crazy expensive so needed a second opinion. My husband's friend works for another HVAC company. He checked it out & was so shocked as soon as he got up there he had my husband come up too. He asked "WHO touched this last?!!" We told him the above info. "I can't believe they left it like this! Part of the exhaust system is open because they didn't put the screws back in! That could have killed you from carbon monoxide!" The screws weren't even on the floor so he got new ones to put in. And the best part- the heating element was FINE, just not the usual one they use. I've never given a one-star review but this seems to be seriously unethical conduct, or at best, incompetence. read more

I've used their services twice now, once for heating and once for air conditioning, and I like these guys. Although they're based in Elk Grove, they do service Sacramento, which I'm glad. Their website also posts specials on diagnostic services, and a price, which is really affordable, which I also like very much. On both service calls, they wore boot covers to keep my house clean. They came in, checked out my heater / A/C unit, and told me what was exactly wrong with no extra fluff. I'm an engineer and a handyman, I know when I'm being sold extra unnecessary services. In each case, it boiled down to one thing that needed to be replaced. They wrote their findings down on the receipt and left it up to me if I wanted them to make the repair. No sales pressure, which I love. Bottom line, I love this company and will be calling them for all my future HVAC needs. The tech's are friendly, knowledgeable, and not pushy salesman trying to sell you extra unnecessary services. I keep their card on my fridge and that already came in handy for my latest call for my A/C. read more

After using a big "chain" heating/air company for many years I decided to go with a smaller company to service my commercial building. I've been using Patterson Heating & Air at my commercial building for over a year now and couldn't be happier. I was looking for more personal service and Chris delivers that. Chris comes to my facility every 3 months for Qt. maintenance to make sure my 5 units are operating properly. He keeps me up to date on any potential issues my units may have...before an emergency 911 call has to be made. On the rare occasion that I've had to call Chris outside his normal 3 month visit, he is always at my facility within 24 hours, often times even the same day. I think he is fair, personal yet professional. I'm glad I decided to go with a company that can provide more one:one service. I don't fee like I'm getting taking advantage of like I did with the "bigger companies" read more

Patterson came through for me in a BIG time. He was straightforward and told me exactly what was wrong with my current system and followed up with the solution. They replaced my entire AC unit that was over 15+ years. They worked side by side with my insurance Co keeping me up to date on any changes that was happening. Bravo, Bravo. I would recommend them to anyone. Folks many time just like to complain and complain when folks providing the very best that can. I on the other hand put kudos out there when they are deserved. Patterson is our A/C and Heating folks. read more

If I could give them 10 stars I would! I live in Rancho and he mainly stays in the Elk Grove area. He was referred by several family members, and he did not disappoint! He communicated with me through the whole process.He helped me out with options and suggestions and his crew were as friendly as they could be! my house was probably cleaner after they left than when they got here, and Chris is just absolutely amazing! Very trustworthy very kind, I spazzed out worrying About my cats, knowing they would be coming in and out all day, and the first thing the guys said when they showed up was 'Chris said you have cats and we have to be conscious of that' that may seem a little but it tells me that he was listening. I love my new HVAC system my fancy new thermostat, my HVAC was about 30 years old! I would absolutely recommend Chris and his crew! He knows the Elk Grove homes very well so if you are in Elk Grove this is absolutely the way you should go! he reassured me all along and I knew exactly what they were doing, and they all made it such a simple easy thing for me! Thanks again to Chris and his crew. I will absolutely be telling everyone about my experience! read more

Chris is easy to work with and reasonably priced. He has been my HVAC go-to for my business for the past 2-3 years, and also takes care of my home HVAC needs. I happy to support and recommend this local business! read more

I have used Patterson Heating & Air a couple of times in the last few years. I have been completely satisfied both times. Chris is great and I don't feel like I'm being upsold and ripped off. He does a great job and is very professional. I've used some of the bigger companies and the service has been terrible with focus on upselling to their annual package services. I won't use anyone but Patterson. read more

Excellent service, Chris(owner) is knowledgeable and fair, prompt service, very clean work. He happens to be a very nice person and seems to be a very ethical employer. We really enjoyed doing business with his company. read more

The owner, Chris, is your typical smarmy ripoff artist of a business man. Apparently, he charges over $250/ hr for labor. He replaced our Hot Surface Ignitor ($20 part) and it took him less than 15 minutes to complete the job. He charged us $289 + a $99 "Emergency" diagnostic fee for coming out the same day on a Saturday. The only reason we used him was because he was able to come out the same day and within the hour. Beutler was also able to come out the same day, but they couldn't come out for at least 5 hours. Their diagnostic fee was $89, but it would also go towards any repairs. So, would I recommend Patterson Heating and Air? HELL NO!!! read more

My rental unit notified me the A/C wasn't working on Labor Day 2020 during a heat wave, COVID, and the statewide fires that were burning making the air quality unhealthy. My tenants couldn't open their windows. I called Patterson Heating & Air on Labor Day and Chris not only answered, but was was on-site within 24 hours to fix my unit. It was working within 45 minutes of his arrival! Excellent customer service and decent prices given the situation. Many thanks to Chris and his professionalism. If you're having issues, do yourself a solid and call Patterson for your HVAC needs! read more

Just had service with the owner. Great guy, very personable, knowledgeable and keep me informed every step of the way. Highly recommended.

We have a 3 year old HVAC system, and this summer when we ran it, it was just not cooling the house. I called Patterson to come out and look at it, as they are the closest AC service to our somewhat out-of-the-way location. After about an hour of investigation and talking on the phone, James diagnosed the problem as the $3850.00 compressor. Being somewhat skeptical due to the age of the system, I called another company for a second opinion. The second company came out, and within 10 minutes had changed a $14.00 fuse. They checked out the entire system to make sure everything was in working order, and found nothing. It has been working well since. I not only feel that we wasted the $69.00 charge for the service call, but that we were being sold on a very expensive piece of equipment that we did not need. Please think twice before calling this company! read more

I understand why this company is top rated. I called yesterday not expecting to actually get an appointment until a few days later. My call was returned within 7 minutes. The technician James came out and diagnosed my unit within minutes and fixed all that he could in one day. Patterson offers stellar service. The technical expertise and customer value is #1. I will use them for all of my heating and air needs. read more

Don't fall for the low cost inspection, its like all other companies, its just they want you to buy more stuff or repair more items. I think the service was of high quality and the tech they sent out was cool, but its just a sales pitch, so if you can't bat it back watch out. read more