Espresso Fix, stat! I recently bought an espresso machine, so I needed to get some original pods to replenish my stash. It's an inviting cafe store. You have an opportunity to sample different types of espresso flavors. Attentive staff helping you guide to learn about new and standard flavored espresso. Very impressed. I bought a couple of choices, and they were good as I sampled them before buying. Relaxing setting to just chill as I walked all morning around NYC. It's a welcome surprise. Definitely will be back when visiting the city. read more

Nespresso Boutique - A sample cup of Espresso - Coffee & Tea Near Me - New York, New York

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If you're not a Nespresso fan, this place isn't for you. I'm a fan so I loved it! What I liked is that I could sample some styles before committing to a sleeve of 10 pods. That helped me find two new coffees that I really liked. Additionally, the place is cute and the staff is very helpful. There is also a restroom downstairs. If you have a Nespresso machine (or if you have multiple, like we do) this is a great place to get your pod fix. read more

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This Nespresso is very aesthetically pleasing! The service is great and there are great areas to sit and try the coffee. It is great to try new pods and order more. The downstairs is also really nice and another great area to sit, drink coffee, and talk with friends. There are also two bathrooms downstairs. read more

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This boutique gives you the chance to try different coffee pods before committing to a full sleeve. You can browse different options or try a new seasonal flavor. The service can be a little slow, but the elegant interior and availability of choices in person to compare are a plus. The product itself is a 5/5 for us and is a big upgrade from other at-home coffee machines and pods out there. Also, they are recyclable! read more

My friend and I had the rudest employee wait on us Saturday afternoon 1/3/26. She was aloof and acted like she hates her job! She made us samples and proceeded to knock mine over. Then she rang up my purchase and never offered to make me another coffee. I have an account with you. I have attached my receipt in hopes that you can identify your inappropriate employee. read more

Nespresso Boutique - Coffee & Tea Near Me - New York, New York

Came in on a weekday instead of a weekend, so there was a very short wait compared to the 15-20 minute wait on weekends. Stocked up on some pods as usual and the lady who helped me was very nice. They were offering a couple of flavors for tastings, I enjoyed and purchased a sleeve of the Florian. The vertuo pods had a white chocolate strawberry flavor that smelled so good. I have been thinking about getting a vertuo machine at some point this year and this flavor may be one of the deciding factors! read more

The interior is quite nice -- elegant presentation, spacious environment, but the drinks are a massive let down. Not only is the service counter tiny, but the brew time is very slow. On top of this, there is no designated line-up area, which added to a rather clumsy process, which took me out of the "boutique" experience. Overall, I think it's perfectly fine to skip this coffee shop during your NYC stay. Food: 1/5 Price: 3/5 Experience: 2/5 read more

Nespresso Boutique - Matcha Latte - Coffee & Tea Near Me - New York, New York

Staff is friendly and helpful. They let you taste multiple flavors and have a diverse selection of flavors. I also like how they give you free sample pack. read more

On a rainy afternoon I was passing by and decided to stop by. I had no idea this location was here. The inside has a clean aesthetic with a mix of art in the right places and colorful coffee pods and machines. I was pleasantly surprised to see they have a 'coffee shop' where you may purchase a drink and a lower level cafe where you can enjoy your drink and hang out. There is a restroom on the lower level. Employee Jack promptly acknowledged me and was very friendly offering me a sample espresso and cold brew to try. He gave me more info about the shop and the services they offered. I hope to stop by again soon! read more

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Dude I put myself on the list waited 25 mins.... Decided to ask where in line I was as I've been waiting to be told I'm not on the list maybe I couldn't hear because of my AirPods, sure ok. I'll put you next to be seen thanks appreciate it. The lady legit started showing them the store and pushing other sales.. I was like forget this I'll buy online. Everything I come into this store line or no line they nobody wants to help you lol it's beyond mind blowing with the amount of money we spend on this place. FYI, they have a loyalty program to sign up for but you don't receive anything so we've spent over maybe like a couple thousand dollars on sleeves and machine machines does not get you any free sleeves does not get you any free anything just to keep your name and number and address on record. read more

Always they say 2 extras never got it. Sometimes different flavors they put in in terrible

Walked in looking to buy the espresso pods I always buy, when I asked the cashier how to purchase as I usually buy them online, she said I have to speak with the lady in the front of the store, who had directed me to the cashier in the first place. I went up to her and she completely ignored me after trying to get her attention 3 times. Walked out as Id rather order online than deal with attitude over coffee..... read more

Honestly a terrible store and a terrible brand. Sales woman was in mid pitch and then changed to someone else. I was going to purchase a 10 set of pods and a descaler but honestly I might get out of the brand completely. They have a waiting list to check out, which makes 0 sense since there are less than 10 people in the store. If you wanted to sell more product and spread the brand name... this is not the way. You are not a brand with a luxury product enough to treat your customers like absolute crap. If I wanted this experience, I would go to Hermes... at least they have good products. Yelp elite score: -10000/10 Edit: if you are curious about shorting this company's stock: it's nestle read more

I walked over here on my lunch break to buy a couple of sleeves. It wasn't that busy so when they added me to the queue I decided to wait. I ended up leaving before they called my name as I had to get back to work. Service is too slow here so I will stick to buying online. read more

Walked in and was told it would be a five minute wait. Asked about the wait ten minutes later and was told it would now be fifteen minutes. The two people handling customers paid no notice to the increasing backlog as the customers they were with when I walked in were still yakking. read more

This location is a great addition to the neighborhood. It has been here for a while now. Downstairs they have a nice seating area where you can enjoy a nice cup of Nespresso with friends and family. Upstairs they have the small bar area where they make the to go Nespresso creations for you to enjoy. They have three-five stations where you can order your pods to take home. I recommend avoiding coming here on busy times/ close to holiday season if you do not like waiting on lines. I have been here when very busy and it's not the greatest experience. They have/will give you samples of the Nespresso which is nice. The atmosphere here is nice. High ceilings, the downstairs and upstairs are very clean and the downstairs area have outlets to charge your electronics. Staff wise it is hit or miss. Mostly I have had very nice people helping me but there are those days where you get one not so great person. This is where I get my pods so obviously I will be back. read more

Nespresso Boutique - a display of coffee capsules - Coffee & Tea Near Me - New York, New York

The service is a hit or a miss. They lack finesse and are sometimes out of touch. There is room for improvement if the staff were given proper training by the management. read more

Nespresso Boutique - Coffee & Tea Near Me - New York, New York

The boutique is very nice and my complaint is about Nespresso's customer service and not the boutique. I have been a customer for 20 years. I like the product but they are extremely cheap about replacement when something arrives broken, which it sometimes does when it comes to accessories (mugs etc) because their packaging is not sufficient. read more

They really charged me $6 after making me wait 20 mins to order. Not because they were busy but the guy at the counter wanted to chat up a regular for 20 minutes and hold up the line. The only reason I was able to place an order was because the manager saw me look annoyed after I realized the time on my phone. If you got places to be this isn't the place to grab a cup of coffee. For $6 a cup they could at least keep the line moving. read more

Not sure why Nespresso Boutiques changed their model to make you wait forever to get a few sleeves of coffee pods. You have to sign in with a rep at the door and there is literally one person helping people one at a time. I'm not shopping for jewelry. In 2025 I should be able to be in and out in a minute read more

Awful experience here. Waked in to buy 1 sleeve of coffee capsules, walked out in less than 10 seconds without purchasing anything. You have to sign in give all your information in order to buy coffee even though there's no line. Quite ridiculous and a waste of time. I don't have 15 minutes or 30 to sit and be made feel special for something so trivial and simple. I will just continue to buy directly from Illy and call it and call it a day. read more

Nesspresso: I got the brown sugar cinnamon iced latte. It was ok, nothing to great to rave about. I kinda expected more. There wasn't enough ice so my latte was luke warm by the time I was halfway done. But I really liked the decor inside. read more

Nespresso Boutique - a view from the second floor - Coffee & Tea Near Me - New York, New York

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This review is for Isa (Lisa?) I may have misunderstood her name. What I did understand was how knowledgeable, professional and kind she is! Extraordinary customer care and understanding of my needs! As a long time Nespresso user- she provided information on the upgrades! between my current nespresso and the Vertuo. I may consider a new Nespresso based on her help. FYI my current machine ( well over 10 years old still makes perfect espresso every time. I hope Management recognizes her excellent abilities. read more

Ah, this place is cute. I came in because I wanted to look around and ended up getting a cappuccino (Nespresso quality is the only one I trust so far in America). They have a cute piece of art in display on the wall that moves with a sensor that has nothing to do with coffee but trust me, it is entraining. People working there seemed nice, and prices are reasonable even for the coffee they sell here ($3 for espresso, 4$ for cappuccino). read more

Sometimes there is a line so you have to register to take your turn. Weird. That said, the staff is friendly.

Loved the coffee, the staff was was great providing wonderful service! The store itself was beautiful as well, and absolutely love how sustainable the store is, including the coffee itself. read more

process to just buy a few coffee sleeves it's so ridiculous....i like the product but staff so pretentious and rude! a woman so condescending. Also, you have to sign in - as though you are in a medical office.. when there's no line whatsoever. Then they used to give free samples . But after spending a good amount of money ....they ran out of samples. No apologies. Never again going to such upscale, poor quality service. read more

waiting almost 30 mins for just buy coffee. I took 30s for finish my transaction. Should have counter service separate when customers ready to buy capsule. read more

I'm giving them 4 stars mainly just because it looks lovely inside, and it's convenient having this place a few blocks from my apartment... Inside is basically a showroom for Nespresso. You can buy coffee sleeves and machines here, but previously you couldn't actually buy a cup of coffee- enough people complained about the insanity of this and they now have a small coffee selling station by the door. Once Covid is over the downstairs coffee lounge bar (that doesn't sell coffee....!?) will reopen as well. They have a cool wall of plants and a great motion activated wall sculpture that shimmers as you pass it, made from recycled nespresso pods. Sometimes they do deals and specials here but it's always worth asking first as they seem to change week to week. read more

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Came in for some pods for my parents on a Sunday afternoon and was brilliantly taken care of by the amazing Dashawn Mercado. He was thoughtful, kind, insightful, and had GREAT recommendations! He even helped me out with some recycling of used pods I wanted to do. When I come back, I'll be on he look out for Dashawn. If you stop in, ask for him. He's the best!!!! read more

I have became a Nespresso Believer.... But i HATE this store the customer service TERRIBLE .... 6 people in store have to sign in to check out. READ THE ROOM.... Even reading previous comments I'll continue to order online before i go back into that store!!!!! read more

I have finally found the holy grail of marketing... the living infomercial. Is the Nespresso Boutique a tragically hip caffeine bar or an exquisitely disguised immersive sales environment minus the full court press for vacation timeshares and Alpaca farming. To me coffee will always be a functional beverage so I'll never hallucinate long enough to want or need a $700 coffee maker and expend a king's ransom to fill it with a lifetime of overpriced adrenaline. Five stars for the audacity and sheer brilliance of the place. read more

My friend Nik was right. He recommended I visit Nespresso. I had time to kill so I came inside. I felt so at ease and welcomed by the first employee that greeted me as I entered. I was surprised to see the amount of machines on display and for sale. I thought it was just a coffee shop. Since my daughter has been thinking of purchasing one it was a perfect place to learn about the machines and coffee selections. There's employees to assist you by demonstrating and providing a coffee sample. There's all kinds of carafe options and coffee related merchandise on beautiful shelves. They have options for the tea lovers too. I checked out the food selection. Prices are reasonable but my allergies prevented me from being enticed today. I had my coffee already but I will be back to taste test theirs next time I'm in the neighborhood. I was treated graciously by the store manager. She's new to this location. She's very excited to provide excellent service to Nespresso customers. I was invited to visit the seating area downstairs. Plenty of comfortable seats for sipping coffee or tea. A unisex bathroom is downstairs also. One downside is the lack of WiFi. The manager said she has requested installation and they plan to provide WiFi in the near future. I'm excited to tell my daughter about the store. I'm also very impressed with the recycling of everything into beautiful pieces of art or functional items like the knife I photographed. They play nice (smile) with other companies and artists!! You bet I will return. I just need to plan my snack and coffee consumption better before I arrive. This place is located in an area where I spend time at the Apple Store and The Met Brauer. So very convenient for a break from the streets. read more

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stop closing before closing hours. Why post hours if you're not going to follow it? Also no easy way to call the store.

I recently bought a Nespresso machine and quickly learned that I was in over my head on choosing which pods were right for me. I decided to visit the Nespresso Boutique to learn more about the various options and, hopefully, leave with a few recommendations. I'm happy to say that I got that and more! When I entered, Dashawn immediately made me feel comfortable and walked me through what I now refer to as Nespresso 101. He explained what each category meant, their flavor profiles, and the level of intensities. He also shared suggestions on which to try first, in store samples, and a few of his favorite Nespresso recipes for me to try once my machine arrived. The knowledge I gained from this visit has not only made me feel more confident in ordering and using my machine, but it's also allowed me to pass it along to a few of my friends who were as equally overwhelmed as I was. read more

The store has great customer experience & service, i'm not sure why there has been certainty to customer complaints, as this is a well clientele store to surround yourself with, the biggest issue might be how certain customers (or clients) can treat management or staff. Please appreciate the time they are spending with you! read more

Nespresso Boutique - 2022 Limited Edition's - Coffee & Tea Near Me - New York, New York

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One of the cooler coffee store/shops I have ever been in. The barista was kind and talkative, the coffee was great and the downstairs seating area was so interesting. I got an iced vanilla latte, which is standard, but yes it was great. Truly about a 4.6/5 experience. read more

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Waste of time. They don't give samples and have no time to answer any questions about the different blends. They legit have a line to ask questions. You're better off calling customer service because this store is filled with rude, lazy, dismissive employees read more

We received our Nespresso machine just over a month ago as a shower gift. My hubby loves coffee, and I've always been so-so about coffee. Drinking Nespresso coffee has turned me. Well, it Turns out Nespresso only sells their capsules in boutiques as such, or online. Big box or regular grocery stores don't sell it. This exclusivity makes these boutiques such a hit. Employees at the boutique are there to showcase their coffee and the machines. Complimentary tastings are provided so that you don't buy a sleeve of capsules and end up not liking the flavor. I love this. This is what separates Nespresso from Keurig- among other things. The capsules are 100% recyclable, they even come with mail back recycle bags. You know, save the turtles. Coming from out of town, we knew we needed to get some capsules, but only a few sleeves. We ended up leaving with 15 sleeves!! Since they are individually packaged, it lasts years. We stocked up for sure, but the incentive was there. We received two free gifts in the process. Come here to stock up on capsules, buy a machine, or even enjoy a freshly brewed coffee from the barista. read more

Nespresso Boutique - All of our goodies. Welcome gift, mugs, and many sleeves of coffee ! - Coffee & Tea Near Me - New York, New York

Visited the store to try to purchase some pods in person. The employees told us to wait downstairs in the lounge and that they would help us out after a customer ahead of us. After waiting for over 15 minutes, it was obvious we were forgotten, so we decided to leave. As we were walking out, the employees were just standing and chatting with each other and when they saw us walking out and realized, they just said "have a nice night" instead of apologizing and asking if we still were interested or needed assistance. The experience was just very upsetting and not what I expected coming in the store. I felt very uncomfortable and the way I was treated made it very unwelcoming. read more