I called and left a message on a Wednesday morning - called again that afternoon. I was told I…read morewould get a call back to make an appointment for a sewer video. It's now Sunday night and I have still not received a call.

Not sure about their plumbing capabilities. But they are very bad at sign dates. They got a bunch…read moreof cars ticketed for wrong dates on their Temporary no parking signs. And took no responsibility for their error. 5 or more cars got tickets. Ticket date 10/27/25

They have been hired to do work in our property and they have done a decent job. I appreciate…read morehaving them to work with. They do what we'd like them to do. Come out, give a quote, do the work, and not have to contact them time and time again about the issue. In the past, we've had people come and hack things together, or say they can do something and hire a day laborer who can do some work, but it's not their specialty. Which meant the work needed to be done again. These guys are champs at what they do and very professional. Again, you get what you pay for and with them, that is definitely the case.

Phoned in to get a toilet reset, that's it, that's all. $69 fee just to come out, which is totally…read moreunderstandable. What gives this rating only 2 stars is the person on the phone could have easily quoted me their price for resetting a toilet. Instead, I had to wait a day for someone to drive here, pull out a rate sheet in his truck and give me the price, without even looking at the toilet needing to be reset. That phone call could have saved me $69, and this guy's time had y'all just told me the quote for resetting a toilet. Was an unfortunate waste of everybody's time. Service guy was super nice though, not his fault. Homie get's an afternoon off to go fishing, maybe.

We had Victor come out and he was excellent. He fixed the problem super fast, communicated well,…read morewas very kind, and the cost was beyond reasonable. We will definitely be going with Express Plumbing again if we have an issues. Thanks again for the great work and super easy no-hassle experience!

Ramon was very professional and friendly . He seemed to be well aware of what the problem was…read more He had to go out and get a new part, and he came back and fixed it the same day. Great!!

The owner recently reached out to me to ask me to re-evaluate my previous 4-star rating (which is…read morereasonable). I explained to him why I felt it still accurately reflected my experience (and I gave it a lot of thought). He apparently was not pleased with my response and has asked me to find someone else to inspect my backflow valve--which is his right. That is too bad as my experience over the last 7 years (with annual inspections and other issues) was pretty positive. However I did not find this latest experience very positive, hence the updated rating of 3 stars.

Very rude, unprofessional,. Work is shoddy. He needs his licensed revoked causing more stress…read moreinstead of solving problems . Making more problems and costing people more money.

I highly recommend Rommel! I had an emergency with my water heater on a Saturday, and they…read moreresponded faster than anyone else in town. The technician arrived on time, was extremely professional, and explained the issue clearly before starting repairs. They didn't try to oversell me, and the final price was exactly as quoted. The area was left clean, and the hot water is back to normal. Great service!

We had service from Lil Rooter on January 13 to help detect a major leak at our home. He started…read moreoff by stating how honest he was, which I thought was strange. He charged us $295 to crawl under the house and told us that it was all dry under the house and he couldn't detect a leak. He tried to talk us into a replacement of all the galvanized pipes under our house, even though he couldn't find a leak in them. I contacted another plumber and he found a major leak under our kitchen, and another smaller leak under the hallway outside our main bathroom. I am very dissatisfied with the service we got from Lil Rooter. He missed the major leak under our kitchen and in the hallway. I have asked him to consider a partial refund of the money we paid for him to crawl under the house, but have not received a reply. I know he crawled under the house, but he didn't find the major leaks that we had. He told us it was all dry. That wasn't true, because he apparently didn't conduct a thorough enough inspection.

Stan was fantastic! He was prompt, communicative, incredibly diligent, and thoughtful throughout…read morethe entire process. We had received another quote that was significantly more expensive, and Stan took the time to really understand the issue and find the right solution rather than overcomplicating the work. He ended up saving us a significant amount of money, and we felt like we could completely trust his recommendations. On top of all that, he was just genuinely kind and even left us with a box of Ukrainian chocolates! Such a thoughtful touch. We'll absolutely call Stan again for any plumbing needs and would recommend him without hesitation.

I recently hired Stan Flow Plumbing to modify the plumbing on my hot water heater and replace the…read moreinternal cartridges in several of my faucet handles. From the start, Stan's communication was excellent, and he arrived exactly when he said he would. He worked efficiently on the hot water heater and then moved on to the shower cartridge replacement. Unfortunately, when the water was turned back on, the pressure damaged the shower valve, which started leaking. While this wasn't ideal, Stan's response was outstanding. He stayed well beyond his scheduled time trying to troubleshoot and resolve the issue. Even though it became clear that another cartridge needed to be replaced, he remained professional and polite throughout. Since we couldn't leave the water leaking, we had to shut it off until the replacement part arrived. Stan was genuinely disappointed about not being able to finish the job that day--you could tell he takes pride in his work. The moment the part came in, he made time to come back after work and fixed everything quickly. What really impressed me was that he didn't even want to charge for either visit. While I insisted on paying him, his commitment to making things right says everything about his character and work ethic. I know these kinds of complications can happen with any repair job, but Stan handled this situation with professionalism, courtesy, and genuine concern for his customer. I'd absolutely recommend Stan Flow Plumbing without hesitation.

A Plus Plumbing did an amazing job fixing my kitchen sink. The technician Juan was honest and did a…read moregreat job of telling me what was wrong and explained how he was going to fix it. So basically if you want good, honest, quick and reliable service I suggest you call this company.

UPDATE THE COMPANY RESPONDED TO MY PHONE CALL AND RETURNED…read moreTO ADDRESS THE PROBLEM. The clog has still not cleared so we will need to remove/replace toilet. Since this is not the only toilet, removal/replace is not an emergency. Will do it on Monday. There was no additional charge for the return visit. There will be a charge to remove old/Replace which seems very fair to me. This business is now called NG Rooter and Plumbing. I had this company come to see why upstairs toilet was not flushing properly. The technician, Victor, put a hand snake into the toilet two times. Flushed and water went down, but slower than normal. I said I did not think the flush was powerful enough. Victor said, "It's old." So in less than 5 minutes, he was on his way. 5 flushes later, the toilet still has a blockage. Phone calls and text messages have been ignored. Still waiting. Victor pointed out the phone number on the invoice and said to call if I had any problems. Wonder how long it will take to get a response.

Pablo was very helpful and invested lot of time investingating the clogging issue. He didn't even…read moreunclogged the drain but also shared lot of good information for future reference. He helped me clean up and fix all the mess which was created due to clog. Pablo is very professional and great plumber.

I would give Elite Rooter zero stars if I could…read more I hired this company to connect a water supply line to the refrigerator at my rental property. After the installation, the fridge started making a very loud noise whenever water was dispensed. This issue continued for about 1.5 months. Their team initially blamed the refrigerator and even claimed the noise was coming from the compressor, not from their installation. Eventually, I went to the house myself and checked behind the refrigerator. I discovered that the technician had connected the water source to the wrong inlet and had basically bypassed the refrigerator's solenoid/water inlet valve. He also bundled the main fridge pipe that was supposed to be connected to the water inlet valve and told my tenant that the pipe was useless and not needed. When Elite Rooter sent the original technician, Oscar, back to the house, I showed him the correct connector behind the fridge and asked him if he knew what it was for. He said, "No, I don't know what it is." When I told him that he should know because the job was to connect water to the refrigerator, he said he was "not supposed to know this" because he is "not an appliance technician." That response was very concerning to me, especially after they had already done the job incorrectly. I then called his manager, David Herb, and asked if he could come himself or send someone other than Oscar to fix the issue. He refused and insisted that Oscar should fix it, while also saying Oscar had not made any mistake and that I was wasting his time on the phone. When I asked Oscar to repeat to David what he had just told me inside the house, Oscar denied saying it. After David spoke privately with Oscar on the phone, Oscar left the house without notifying me. I then called David several times, texted him, and sent him a video showing the issue behind the fridge, but he did not respond. I had to call the main Elite Rooter office and explain the whole situation to the operator, asking them to send someone else and to escalate David's behavior to higher management. Only after that did David finally texted me that he was coming himself. I waited again, and when he arrived, he checked the fridge and admitted that Oscar had made a mistake in installing the pipes. David fixed the issue himself and apologized. Although the issue was finally corrected, the whole experience was extremely frustrating, unprofessional, and time-consuming. It took about 1.5 months from the original installation until they finally fixed their mistake. I had to personally diagnose the problem, wait at the house for hours, deal with a technician who denied responsibility, and deal with a manager who was dismissive and unresponsive until I escalated the issue. I do not recommend anyone work with this company.