Did windows in April 2024, good experience, quick. Thank you Jeff, good prices, will use again read more

So had some issues back when they installed our windows. They left glass all over the exterior of our home. One of the workers was sent back twice to clean up. Now the current day issue is we were never given a copy of our final invoice. We're at a point where we need a copy, and it's pretty urgent. I called and spoke to Jeff. Was instructed to text him our information. Well now they are not answering when we call or returning texts. I am going to leave this review in place until the owner reaches out. read more

Had 11 windows and sliding door installed in 2021, never had any problem until a month ago, when it rained we had our bedroom windows leak from the inside. That morning I waited till they opened for business. Till this day 3/3/25. They haven't returned my phone call. I waited a couple of weeks and still nothing. Therefore, forced me the report then to BBB. Apparently, the owner is Jeff and he had not attempted to reach out or assist me with no nothing. read more

New Appearance Windows - Leaking window - Windows Installation Near Me - Corona, California

Only reason I'm writing a review is because of the current rain and water leaking thru the window I thought I fixed. I got the whole house with new windows in 2019, I had a problem with 2 windows. They fix one but one window leaks ever rainy season. They came once but the last time I contacted them was nov' 22 and spoke with a worker called Chris. Chris told me he'll put me on the calendar and they'll give me a call that never came. Like other 1 star reviews they don't back up their warranty especially on window that's been faulty from the get go. read more

I contracted with them in 2021 for Bi-fold doors and a screen for the opening, everything went smoothly. in Jan 2023 I needed to have the screen replaced because of the dogs, after countless emails, phone calls, delays, they were just non-responsive and I wasted 9 months fooling around with them before I decided to give up and contact another manufacturer, seems like they are on the ball to get the initial sale, but god help you if you need support after the fact, so frustrating. read more

The do not honor their warranty. Is impossible to get a service call on warranty. Called in July, still waiting for repairs end of November read more

In May of 2021 we hired New Appearance Windows to replace 20 windows in our home. Our old windows were the originals and were over 30 years old. They NEVER leaked. Living in Southern California we rarely get a lot of rain. On December 24, 2021 we had a huge rainstorm and noticed that two windows were leaking. Our shutters have been damaged due to the water leak. After a few days (understandable due to the holidays) Jeff sent a crew out and they resealed the windows and drilled new drain holes. A few weeks later we got another rain storm and one of the windows was leaking again. When the crew came out again they told us it was because of the pre-existing patio cover. We called the owner again and when he came out, he and my husband sprayed the window from under the patio cover, proving that was not the issue. They ended up pulling out the window and there was visible water in the framing. One of the crew members told us we should contact insurance. They reinstalled the window and refoamed it. Fast forward to Thanksgiving 2022. The same window and now the kitchen window are leaking, which is not under the patio cover. We have had to call multiple times to try and get someone to come take a look and so far no luck. When we called right after Thanksgiving the gentleman we spoke to said he would add us and call us back, never did. When we have called the phone rings and then gets forwarded and then hangs up. My husband emailed and got a response that they would be out 12/16 after 2pm and they were a no show, no call. When I say that the window leaks, it is not just drips. We have to use beach towels to dry the floor and roll them up on the window sill to keep the water from getting in. We shouldn't have to worry about brand new windows leaking each time it rains. So to be continued... maybe this will get some attention read more

I responded to a special windows add. Gave my windows measurements and was told I be called shortly that day. 2 days passed no call back. I called this company agy and Jeff answered and he will call back. He did gave me a quote and I told him I will need a total of 14 windows and a sliding door. He promised me he will check his schedule next morning and call me back for a homesite visit. Well again no call back no appointment. A business that doesn't follow up are not worthy of your business. Now I found a new company who responds when called and follows up. read more

From the first contact with the salesman, until the last bit of installation I have been very happy. The response to all my questions has been taken care of by the office manager Diane. She is the rockstar here. There have been a few hiccups but she has responded with complete honesty and transparency that you usually don't encounter with most businesses. I LOVE my new windows! I'm very pleased with quality and the way they were installed. Everything was cleaned up when they were done. The installers went up and above to complete the Installation in one day. Even staying until dark to finish. Each gentleman was very good at their job. Professional and exactly the people who you would hope would do your install. They have been doing this forever I can tell! Israel, Sam, Augie, & Jeff (Jones) were the installers. I hung around to watch the installation and these guys work so well together I honestly think the job went smoother because they are a tight unit. Thanks guys! The highest complement, in my opinion you can share is telling everyone that you would have the very same people come out again, and I WOULD without any reservations! read more

We used New Appearance Windows to replace our windows, mostly retrofit for our whole house. Their pricing was competitive, and I was really impressed with the installation process. I would definitely recommend this company if you are looking into new windows! read more

Our experience with New Appearance Windows (and doors) was fantastic. They installed several large doors in my dad's house. He had such a good experience with them that he provided me with Shawn's contact information. Shawn was very helpful. As soon as I called him about our interest in French doors, we scheduled an appointment for him to measure our space and discuss our options. The frame we wanted to add doors to was unusually small for French doors. Shawn was able to contact the manufacturer directly. Despite the fact that the doors are smaller than their minimum requirement, they agreed to build the doors for us. The installation was quick and easy. And, the installation crew was very good about cleaning up before they left. Our doors are beautiful and they are very good and keeping out the summer heat and noises from outside. We couldn't be happier with our purchase and our experience with the team at New Appearance. read more

New Appearance Windows - Our French doors are beautiful! And, they keep out the heat/cold from our sun room. - Windows Installation Near Me - Corona, California

We are completely happy with our new windows purchased from New Appearance Windows. The installers showed up on time and stayed until the job was complete. They left the areas of my house clean like they found them. They installed a total of 6 windows, three in the room in the photo and three identical ones downstairs. Jeff was fair in his pricing, he wasn't priced the lowest, but we felt confident using his company over the other companies that provided us with a quote. I should add the old windows purchased from (Quality Home exteriors were leaking please don't use them, worst company ever) Jeff's crew had to break the concrete around the windows and install them as if it was new construction. I would highly recommend them. read more

New Appearance Windows - New windows - Windows Installation Near Me - Corona, California

Jeff, Audrey and their installers are all awesome. They have reasonable prices and do a great job. We are very happy that we chose New Appearance Windows. read more

New Appearance saved our Kitchen remodel. We we were trying to start our Kitchen remodel and nobody had the window we needed. We had to install the new window before the remodel could begin. Lucky for us New Appearance Windows saved the day! From the time we made the first phone call till the installation was completed. This was no simple installation they had to reframe the new window, texture coat the drywall, re-stucco the outside. Matched the stucco color perfectly and repainted the area around the window. I would highly recommend New Appearance Widows to anyone looking for windows read more

This business sucks. My family tried to get my window measured. We have waited 2 months for this appointment. We call. They are in Glendora for a job. They said "Jeff has a job in Glendora" Terrible customer service. I really hope businesses like this. Go out of business. They're awful, Our neighbor recommended them and I'm glad it worked out for them but this business could care less. As it's urgent to get this window replaced. This company is terrible I would not recommend stay the hell away from them. read more

So far so good. They came out on time and gave us a reasonable rate on our project. David was patient and answered our questions. I will repost after work is done. read more

I was recommended by a family member who just had some windows installed and was pleased with both the prices and the service. I also recommend anyone who is looking to have windows installed on their home to call New Appearance Windows before making their final decision. I did and I am so I glad. I not only saved money, I was treated respectfully and cared for throughout the process. And the day they came to install the installer couldn't have been better. He was very efficient and clean and the job looks Great. Thank you New Appearance windows for your business and great service. read more

So happy to have chosen New Appearance Windows for our recent upgrade. Prior to speaking with Audrey, I had 3 other quotes to replace 7 windows. They beat the other prices by a landslide! We put down our deposit and had new windows for our home before the end of the month! The install team was AMAZING! Showed up exactly on time, worked quickly and thoroughly, and their service was top notch! Highly recommend! read more

Jeff came out to measure 4 windows He told me he would get back to me since the estimate is done on his computer. But I never heard back. Not a big enough job? He was nice enough but I would rather have been told that he is too busy at the time or he needs jobs to be 5,000.00 and more. read more

I love how Audrey handled customer service. She is very professional and calm. My window order got delayed to a date that I can't accept. I need to move in the place and get my kids settled before the school starts. Audrey and Jeff tried different options to make it work for us. I really appreciate their hard work. Their installers were on time on the installation date. After talking to them, We felt pretty comfortable to leave them with our new condo. By the time I got there after work, they were already done and left everything nice and clean. No scratch on the walls or even a small piece of trash. I will follow up with some pictures once we move in. I highly recommend New Appearance Window. read more

Called to make an appointment, got put on hold for a about 10 minutes and then they hung up on me. Decided to consider this an early sign. Saw their ad the following week , decided to try them again, maybe it was a mistake when they hung up on me. Got a quick appointment for the following day. I rushed home from work to be there for the appointment at 9:30am, come 10:15 , No show no call. I called them, receptionist was vey unprofessional and casually said the sales guy was still in his office , he could be at my appointment in 45 minutes. I said no call, no concern? NO Thank you, I will take this as my 2nd warning of how they run their business. read more

Installed a sliding door for my patio and left a huge gap between the top frame and the wall. I guess these idiots didn't think I would get a ladder and check their work! PLEASE DON'T USE THEIR SERVICES STAY AWAY STAY AWAY read more

I love New Appearance Windows! I have worked with the owner, Jeff McLellan, on three occasions previously. Jeff organized putting their windows in our rental houses for low cost and great looks and functionality. The crew is fantastic, quick, professional, pleasant. The whole experience took perhaps 2 1/2 -3 weeks from estimate to shining new double-pane vinyl windows. The neighbors love the looks, it really upgrades the whole home. The windows they put in for us are Greenworld Windows, and they are my favorite brand. I can't recommends owner Jeff McLellan and New Appearance Windows enough! read more

New Appearance Window's team of installers were fantastic. They were on time and very professional. Their work was excellent and they did a great job of clean up. If I could give them a ten I would. Audrey was so nice and informative about ordering and installing our new window. I would highly recommend this company to anyone. read more

Had three windows replaced today after 15 years. Called and requested replacement, no hassle, totally free! Great product and great service! Special call out to Jose and Eric wha worked fast, clean and very courteous. Great service experience! read more

Wow wow wow what a great job, Had the whole house fitted with new windows. Jeff came out and gave us a very fair price, then the crew came out about three weeks later with our windows. Augie, Garret, and Billie, were excellent, very professional neat and clean. Very informative, Properly installed, job done right. Will definitely use them again and will refer to my friends Toni and Karen Corona, CA read more

I am very happy with the level of service I have received from new appearance windows. Their customer service is excellent and makes the time to follow up with you to make sure everything is going well. I am especially thankful for Maree and all of her help. She really took the time to communicate with me, even call me just to check up to make sure everything was going well with my windows. I will certainly be buying windows from them in the future when needed and will be recommending them to my friends and family. Excellent service. Thanks Maree! read more

The response from New Appearance Windows is completely inconsistent with the facts and chronology. The only consistent element in their response is their seemingly endless ability to make excuses for their inability to perform. First, I'll address Jeff's claim that we called a week after the installation to let them know about the window that wouldn't open. That is false. We called the very next morning to let them know about the window. A young girl, who sounded like she was junior high age, answered the phone. We told her about the window that wouldn't open. She said that she would let the receptionist know. Because we didn't have confidence that our issue was being handled we called again the next day and spoke with the receptionist who told us Jeff was in the hospital having minor surgery and wouldn't return for a week. She said she would call the manufacturer and submit a warranty claim. Not hearing back from her or the manufacturer, we called their office the following Monday to speak to Jeff after his return from surgery. I presumed that the man whose livelihood depends upon the success of this business would take our issue with great concern and have it resolved immediately. I was wrong. As soon as we were able to get a hold of Jeff and explain to him what the issue was he handed the telephone to Susan the sales rep, who after hearing why we were calling handed the phone to the receptionist. The secretary told us the same thing she had the week before, which was that she would call the window manufacturer and schedule a warranty repair. I'm pretty sure this phone call is the one that Jeff references as our initial phone call to his office regarding this issue. Apparently they don't use a call log when the boss is away. They didn't pay attention to our concerns until we posted our review of their work here on Yelp. The day after the Yelp review posted we received a voice message from Susan, the sales rep who sold us the windows. She spent several minutes expressing how deep her remorse was and how angry she was at the office staff for letting it fall through the cracks. She went on to say that she was going to advocate for the firing of one of their employees for dropping the ball. She also mentioned that had she been aware of the issue at any time it would have been handled immediately. Apparently she forgot about Jeff handing the phone to her, and then her handing the phone to the receptionist. Stay away. These people are pathetic. Side Note: We contacted the window manufacturer, they scheduled an appointment, It took them 10 minutes to fix the window. read more

This is our second time working with this company. Previously it had another name-but still the same owners I believe. They did an amazing job before with some very odd windows facing the freeway that were retrofitted. This time it was the sliding patio door at our son's condo that was installed with the screen on the inside?? From the 80s when it was built. We got a beautiful new slider that doesn't let the dirt in and has more than just the lock in the handle-which our son really appreciates having the extra security locks. We got a fair price for a custom made door and professional installation. We are very happy and look forward to replacing the last two windows in the near future. read more

Than you Audrey for all your help. I love my new windows and thank you to your crew that came out and were as professional as can be. I will definitely send referrals your way. read more

I cannot tell you how happy I am with my new windows. This company was very professional, punctual, and delivered what they promised. Garret and Jr. came on time on the scheduled day, were efficient with their time, and installed my beautiful new windows. They look and feel great. Six windows and a patio door retrofit. read more

Jeff and Audrey are wonderful to do business with and their installers are quick and professional. Received several quotes for new windows & slider on our first home, they were the best. All new windows made a huge difference. Would definitely work with them again in the future. read more

I shopped around for a long time before finally taking the plunge on getting new windows. New appearance wAs the most reasonable and had great warranties on their work. Their work was clean and fast. I only did half my house at this time but will be calliing them to finish up the rest read more

We called a lot of window companies. Making the call to new appearance windows was are best decision we made. Mike came over explained there products in a way that we could understand. They helped us with are hero financing and the process way seamless. There installation team arrived on time protected our floors with plastic removed and installed new French door and 14 windows cleaned up mess reinstalled shades and curtains. His crew was kind and considerate and worked with because we have lots of pets and they did every thing in one day. Awesome. My windows and door look great we are so happy with everything they did. Thank you Mike and Jeff for all your help. Finally a company that actually cares. read more

Could not be happier with the service. They came out and gave a quote which they stuck too. Scheduled ya and arrived on time, finished quickly, and kept the house clean. Great value. read more

Jeff, the owner and the install guys are very friendly and professional. Quality product and service! Highly recommend!

My husband and I purchased windows through New Appearance Windows and we couldn't be any more pleased with the outcome and our experience. We were going to get multiple estimates but after being treated poorly by the receptionist/secretary by two other companies we were relieved to finally be treated respectfully and professionally by the lady from New Appearance Windows. She was easy to talk to and answered all of our questions. I think her name was Diane. We dealt with the salesman Mike and he was very kind, friendly and informative. He was honest and made us feel secure and confident with our decision. We felt he provided sufficient and reliable information without being misleading to make more $$ off us. The crew that installed our windows were super friendly and worked diligently throughout the day. I would highly recommend them mostly because of their customer service and the excellent job they all did! read more

Got a quote on October 20th. Was told that installation will take place in about 3 weeks. After placing the order(and paying the deposit) was informed that installation will be in January. Service during installation was OK. One window was cracked when installed. Was told by the installer that they'll place an order for a new one and window will be replaced in "a couple of week". Waited about 5 weeks and called them for status. The order for replacement was placed after I called them (based on the email I got). 3-4 weeks later, got a call to schedule installation. had to take the day off from work to be at home. Installers showed up with the wrong size window. They re-measured the window and said they'll place an order and should have the replacement in 3 weeks. Got a call after 3-4 weeks to schedule installation. They showed up with the wrong size window THE SECOND TIME. They re-measured the window (this is the second time) and said the replacement will arrive in 3 weeks. Waited 3 weeks and called New Appearance for status. Was told they'll check status and call be back the next day. Waited 5 days but did not get a call back. Called them again and left a message but still did not get a call back. Called them a THIRD time and was told that order for replacement was placed the day prior to my third call (three weeks after it should have been placed). Have to wait three to four weeks for the installation. This will be 5 MONTHS since the installation. Hoping they'll bring the right size window this time. read more

First of all in searching many other competitors for windows for our home we happened to come across New Appearance Windows. It was the BEST decision we could have made for our 60 year old home. We enlisted Diane to give us some suggestions and pricing for the windows. She was very knowledgeable and helpful. Upon going to the showroom we were introduced to Jeff the owner and from the start we knew we had made the right choice by going with New Appearance Windows. Jeff came out and remeasured and gave us some great suggestions that made the whole experience a true pleasure. Windows were ready to install in a week and we could not be more pleased!! Sam and Augy the installers were clean, efficient and through. PLEASE don't bother looking any further, this is definitely the company you want to do business with. read more

Just had new windows installed at my home. Couldn't be happier. They did a great job. The installers were friendly and very professional. Left my house spotless, nothing left behind. Their prices are the best too! I would highly recommend them. read more