Just be careful when they ring you up because they DO NOT HONOR THE DISCOUNT !! Customer service was good till you get to the register and they don't honor their discount. So basically they have a sign that says buy one get one 50% off of equal or lesser value , I was buying 2 pairs each $74.99 but the lady at the register said those were excluded I could get a second pair but it couldn't be those, she couldn't explained why? I ended up buying only one pair. December 6, 2024 evening read more

The register at this store really wanna go back home lol Sunday on July 16th 2023, the register here was so rush and rude to let customer line up in the front and get out from the store. Tbh I should have leaved those shoe boxes on the floor but not on the shelve since I was so rushed. Sometimes I might not need to be nice wt this type of customer service from these teenagers (maybe). Before that, I saw an Asian auntie asked staffs for her size,since it's so close to the closing time...like 5 mins b4, it seemed like they all were unwilling to help her. I have read reviews from 7-8 yrs ago, until today, it seems like they have not trained or stricter wt the customer service yet lol read more

New Balance has just one company store within 100 miles, and it doesn't carry the apparently basic walkers I went looking for. The sales person was kind enough to measure my feet, and thankfully, the two different-size pairs I ordered got me properly shod. read more

Extremely rude and loud assistant manager. I am surprised that New Balance is hiring flea market type people. Utterly incompetent and inconsistent with buying policy. read more

This is one of the better stores in the Great Mall. Well-organized, friendly staff and not overrun with people. A staff member checked up on us twice while we were there and I had to pinch myself. I ended up buying a couple of pairs of shoes from here. read more

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I went to the New Balance Livermore, CA outlet ealier in the week and asked an employee if they could place an order for me. They were super nice and at first responded "Sure! What did you want to order?" I then showed them the style number for the shoe I wanted to order and they go "Oh, we can't order that for you." and with no explanation just walked away from me. It was weird and I'm still confused if I offended someone? The worker had long curly hair and wore glasses. I wish I would have gotten their name. Just strange customer service. read more

If i could rate this store zero stars, i would. The staff are completely and utterly rude. They were not attentive to customers and showed no interest in helping out customers. The store was a complete mess even on a Wednesday (a slow day). Most of the workers were standing behind registers and chatting or standing in the back of the store doing nothing and not even checking up on me or other customers. When I asked one of them for help they gave me the rudest attitude. I will never recommend this store as I believe this store should hire better employees. read more

I used to be a huge Nike fan, but I stopped buying them awhile ago because they wanted to tell me how to think outside of what shoe to buy so now I mostly shop at New Balance and they haven't let me down. They have a good shoe for a decent price and they look good on me as well. If you're looking to try out a new shoe brand or are a New Balance fan this is a great location. read more

I purchased shoes from Oregon. But sadly the sizes did not work out. I came to this location to exchange the shoe and insole for other pairs of shoes and insole. The employee with short/medium curly black hair helped me with my exchange, he was very laid back and made my exchange felt easy with no hassle. Them along with another employee in a red NB shirt were asking if I was doing okay, was because I had my bag and a lot of shoes and trying them all on at once so I definitely appreciated them checking in on me. They were not doing it aggressively or constantly doing so to where you felt like they suspected you on doing something suspicious. Tried on a lot of pairs with not feeling judged or having someone looking over my shoulders. Will definitely come back to shop here, loved how I felt safe and comfortable here. Thank you again to the employee who helped with my exchange! read more

There is one thing I absolutely love about this store. The shoes are organized by size. Largest shoes are at the top. Smallest shoes are at the bottom. As a tall person (6ft 4in) I just wanted to thank you guys SO MUCH for doing this! This makes it so much easier on my back. They also carry a wide selection of sizes here. I saw all the way up to 14 for almost every style. The staff is friendly and knowledgable. They were able to instantly tell me if a style was or wasn't available so I never had to waste any time looking. read more

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I really like this store the staff is awesome. Purchased two pair of shoes and a vest For an great price. The girl at the store her name was Isabella went the extra mile and found the shoe I really wanted. Isabella offered to check the back and found what I wanted. This store Rocks! read more

I recently bought a pair of model 311 and a pair of model 515. my shoe fit is very wide EEE size and that is why I have chosen New Balance for many years. these new models seemd a bit narrow to start with but I though they would do. When I compaired them to my old shoes the molded foot bed was narrow and the pillow like padding was gone. When I walk they feel like I am walking on a tight rope or narrow band. IMHO they have changed to a EE or E width foot bed and removed all the padding to accommodate a wider foot. If you have wide feet don't waist your money on these shoes they no longer service my needs. read more

My hubby has normal size duck feet. New Balance is the best brand for wide feet. They have many styles and sizes to choose from. I found several pairs in his size but only bought 1 pair, 54.99, Bargain!! Employees friendly. read more

I got lucky when I got here as I was looking for a new pair of casual shoes and I stumbled a trail shoe for $40 that had the rare 4E extra wide width. The guy who worked there even was surprised that I found a pair of extra wides as well. I deducted a couple of notches because I brought my shoes to the counter and most of the staff were in the backroom or something. I waited a couple of the minutes in the front before someone emerged from the back to ring me up. I love New Balance shoes although unlikely I will be back here if they get a lot of extra wide shoes. read more

Great shoes but limited selection. The sizes available in wide are very limited. Unless you're female. In that case the choices are greatly expanded. You can see many shoe styles and try them on, and then order via the Internet. How's that! The staff try to be helpful, but they're not that knowledgeable. read more

Let's with manager's , in this store there more mangers than employees, and unfortunately none of the mangers have knowledge how their store operate. Customer is 101 lol I bought shoes in store and returned in store. They didn't return the shoes it was in return policy period. I have asked for manager and there was one person Fabion no knowledge of customer service very rude person that I haven't seen in my life, and he called another she even more rude. DONT GO THER FOR SHOPPING AND YOU WILL REGRET. ALL I CAN SAY. read more

Selection here is limited outside of shoes. But it's not terrible and the pricing is usually reasonably fair. Cheaper than the Nike store down the path for sure. They also have several clearance racks worth a look. I almost always walk out here w/ something. read more

If you are of Amazon or Leprechaun descent then you will have your run of the store. If your foot falls somewhere in the middle then your options are limited. I like to keep my running game fresh so I come in with my size 8.5 feet about every 3-4 months. I can always find something I like but have rarely left with my first choice. The significant discounts (30-50% off) make up for it. read more

I was excited to see a New Balance store at this outlet. I've been inside a lot of New Balance stores in SoCal and my first one in NorCal. But this store has to be the worst, the staff don't seem to like it there. There was no greeting when stepping inside but a couple minutes later a blunt, "you're doing ok?" I also think they should choose better music, something that doesn't contain foul language and suggestive topics. read more

This is a great store! I brought both of my kids here recently to purchase running shoes and I was very impressed with the selection and quality of the shoes. Additionally, I was very satisfied with the customer service as the workers took time to measure my kids feet and provide recommendations for which shoes they felt would work best. We will definitely be coming back in the future! read more

Thought I finally found a shoe to fit my wide feet. Too bad when I opened the box, it was full of mouse droppings! Eeek!

I love this place. I found my favorite running shoe a year ago. I found out that they are being discontinued this year. All New Balance stock that doesn't sell gets sent to the factory store system. I was able to walk out with 3 pairs at 55% off the original price. It was a bit of a drive from the bay area, but I think it was worth it. The staff were friendly and I talked a bit with them about their running adventures. read more

I love coming here since you can get great deals on New Balance shoes. Unlike some other companies which only send odd-sized and defective merchandise to their outlets, at New Balance you can get the exact same shoes that you would get at any other retail outlet for a fraction of the cost. I got a $100 pair if shoes for $50. What a great deal!! N read more

Near the central food court by Starbucks...good thing since the store doesn't open til 10 am..time for a latte after shopping since they didn't have the shoe I came to buy :( read more

Picked up a pair of colorful trail shoes for $60 today. I've bought at least 10 pairs of shoes from this store (including a few back up pairs of the ones I wear for work). Employees are courteous and happy to answer questions about the products. The shoes are comfy, come in fun colors, and are often available in alternate widths. read more

Worst experience ever. They promise you on the coupon $10 off over $75 purchase. However, when I did use the coupon, she denied it and said it only apply to one item purchase. 90% of the products in the store are under $75. Simply nothing is qualified to use the coupon. Why do they bother to print the coupon? It's simply cheating. Won't come back again. read more

They have my size and good service. They have rows of other shoes. I will be back here fir my next pair

Employees seem like they really know what theyre talking about, short asian girl was very helpful! Look for her if you go to this location

I decided to do "some" Christmas shopping at New Balance because I heard about the premium shoes they had for sale. Little did I know, New Balance has high quality service. As soon as I walked in, Joaquin greeted me with a big smile and warm welcome. He got to know me and the people I was shopping for before showing me a variety of options. Because of Joaquin, I was able to finish "all" my Christmas shopping at New Balance. Thanks again, Joaquin. Keep up the good work. read more

Elizabeth provided great customer service and helped me finalize my mom's Christmas presents. She was so knowledgeable in the way different styles of shoes fit. I'll definitely be back and ask for her! read more

Never found my size (8.5) in this store . Employees want to help but are always sorry

Bad customer service with limited inventory of sizes. I asked 2 sales person for a size 9.5 , both said "everything is out on the floor"... These young teenaged sales person didn't even bother looking for my size in the backroom. I'd prefer to drive to Gilroy, read more

Ive never actually reviewed anything before but i was so pleased with my visit and my purchase i decided to create an account. I came in to new balance a couple of days ago. and was greeted by cain, he then asked me if i was looking for a certain type of shoe. I told him i was flat footed and he took me to some shoes that would help with that. He was very knowledgeable about these shoes and what blew me away was he told me told i "pronate" by looking at the bottom of my free runs. He measured my foot and told me i was a 10 1/2 2e, i didn't know this. He showed me a couple of shoes and they weren't feeling right, he then recommended a motion control insert in an 890 and some stability socks. I thought it was silly but i said why not. He brought me black cushioning shoes, motion control inserts and try on stability socks. He told me try on the socks while he set up the shoes. I put them on and they felt weird, he said the was normal because my foot wasn't used to it. He told me to walk around the store. That walk made me buy those shoes. I have not worn my free runs since, i will only wear new balance shoes now read more

I personally loved the vibe that i got when i was in there. Raj the sales associate helped me find what exactly i was looking for and he answered all my questions regarding what type of runner i am. All the associates were super friendly and they did a good job at checking in on me. i love new balance. read more