I had a good experience working with Patron at Toyota of Pasadena! He was friendly, professional,…read moreknowledgeable, and made the entire car-buying process feel easy and stress-free. He took the time to answer all of my questions, was never pushy. Patron was patient, helpful, and made the experience so much better than I expected. I truly appreciate all of his help and would definitely recommend him to anyone looking for a used Toyota. I highly recommend asking for Patron! Also, Alex was great from the financing dept.

I've been to my fair share of car dealers. My first time trusting a Toyota dealer. I was comparing…read moreprices with other dealers. I felt hopeful here. It should have been my red flag that they operate using an AI assistant when you're inquiring about the vehicles. I'm upset that my car salesman almost seemed like he didn't want to try. He was very nice at the beginning, answering my questions, willing to work with me. Until it came time to run the numbers, willing to keep me on my monthly payment range. Once I budged in allowing my credit to be ran, he saw my vehicle had a co-signer and co owner and was adamant about me getting the original co-signer. Once I said no, the dealer thanked me and left. I've never felt so dismissed, angry, and frustrated with a car dealer. This sheet is so dismissive. I wouldn't recommend this place unless you want to get played. We get it, they're not serious enough.

I recently brought my 2019 Infiniti Q50 RS in for an oil change at Nissan in Alhambra, and I had an…read moreexcellent experience working with Ronald, the Maintenance Manager. From start to finish, the service was professional, efficient, and stress-free. Ronald went above and beyond to make sure everything was handled properly. He was knowledgeable, transparent about the service, and took the time to answer my questions without rushing me. It's clear he truly cares about customer satisfaction and takes pride in his work. The new location is clean, well-organized, and welcoming. The service was completed in a timely manner, and my Q50 RS is running smooth as ever. It's not always easy to find a service department you can trust, but Ronald and his team definitely earned mine. If you're looking for reliable, honest, and high-quality service in the Alhambra area, I highly recommend Nissan in Alhambra and asking for Ronald. I'll definitely be returning for future maintenance.

Absolute bait-and-switch tactics. I called ahead and spoke directly with a sales manager named…read moreJeremy about a used 2023 Kia Sportage. I told him straight up I didn't want to play games and asked for his best price. He explicitly told me the online price of $20,848 was firm but said if I came in, he'd help me save on the interest rate. He had every opportunity to be upfront with me on the phone. Trusting his word, I picked up my mom (the car was for her) and drove over. We test-drove the car with a rep named Matthew and sat down to do numbers. Jeremy then brought out a sheet with over $3,000 in hidden dealer add-ons. When I called him out, he claimed they were "protections" Matthew told us about and insisted they were disclosed online. I literally pulled up the website right in front of him to prove they weren't, and he pointed to a tiny "disclaimer" box buried all the way at the bottom of the page. This is a classic, dishonest, no integrity bait-and-switch. Jeremy intentionally hid $3,000 in fees on the phone just to get us through the door and waste our time. I should have listened to the other 1 & 2 star reviews. Do yourself a favor, trust your gut, and stay far away from this place. Giving 2 stars because Matthew (the rep) was very friendly and professional. Jeremy (sales manager) was the absolute complete opposite.

I recently bought a new GLE through Kevin Wang, and the experience was amazing. The pricing was…read moregreat, and the whole process was incredibly fast. Unlike many commercial salespeople, Kevin was genuinely warm, human, and kind. I got my perfect car and met a wonderful person. Highly recommend him!

I had such a wonderful experience purchasing GLE, and I'm so grateful that I had Bruce to help me…read morethrough the process. From the very beginning, Bruce was incredibly kind, patient, and genuinely caring. He never made me feel pressured or rushed, and I always felt like he truly had my best interests in mind. Buying a car can sometimes be stressful, but Bruce made everything feel easy and comfortable. He took the time to listen to what I wanted, answered all of my questions, and patiently explained every detail to me. I really appreciated how honest and straightforward he was throughout the entire experience. What I appreciated most was that Bruce didn't just treat me like another customer. He was warm, attentive, and truly went the extra mile to make sure I was happy with my decision. I left the dealership feeling excited about my new Mercedes and very thankful for the wonderful experience.

My service advisor, Mariano, was great. He carefully reviewed my service history to order the…read moreright services. The inspection found some significant issues with the rear struts on my 2014 CRV, which they replaced efficiently and promptly. I highly recommend the service at Honda of Pasadena, as the service advisors are knowledgeable and courteous, and don't try to sell you stuff you don't need.

Vanessa Arenas over at the service center is amazing she definitely goes above and beyond for her…read morecustomers makes you feel welcome and keeps in touch with you throughout the whole service .

My old car broke down all of a sudden and we had no plans, no research done, and were struggling to…read moredecide what was worth getting in today's market. My family has been loyal to Goudy Honda for many years and so we figured we would just show up and see what they had. We also really appreciated the convenience of being able to trade in our car, even though it was a different brand + was in terrible condition. It made the entire process much easier because we didn't have to go to another dealership or a separate place like CarMax to sell the old car. Having everything handled in one place made the experience even more convenient and stress-free. We decided on the 2026 Hybrid CRV per their recommendation (which lines up with family + friend's recommendations) and it's been really great so far. Kate was the one who helped us out. She was friendly, professional, knowledgeable, and incredibly helpful throughout the entire process. Kate took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable and confident with our purchase. She was never pushy and genuinely listened to what we were looking for. The whole experience was smooth, easy breezy from start to finish. Excellent customer service 10/10 and would highly recommend her to anyone looking to purchase a car. Also (not pictured) but she came running out with a huge ribbon bow when we were taking pictures with the new car just to give the pictures extra oomph and we appreciated it!

I responded to a Goudy Honda advertisement for a 2025 hybrid with 90K miles. Clearly I would have…read morehad to add a warranty ($3500). I asked repeatedly whether it was not a good idea to buy the car. The salesman and manager knew well that the risk was the battery but no one chose to educate me. I am an older woman who has driven Accords for 40 years and they didn't have the decency to tell me that the battery was going to die. I bought a very nice Accord at Pasadena Honda and both the sales and financial office were great.

These 5 stars are directly a reflection of the service given to me recently by "Joey" the service…read moreadvisor in the service department. I came in to see if the parts department had a Hyundai solution for my "NO SPARE TIRE!" 2026 PALISADE CALIGRAPHY HYBRID! When Joey learned that I was disappointed, he kindly offered me a car wash and personally drove my car to the wash rack. When he realized that there was no one working the wash rack at the time, he apologized and ran back to the rack and washed it thoroughly HIMSELF! I watched it all on the video monitors and was so impressed that I pointed it out to the other customers in the waiting area. He was sweating when he reurned my vehicle to me and was most appreciative for serving me! If Joey worked in the sales department I would have purchased my Palisade from him! (Fyi...I didn't purchase my vehicle at Cardinale). Joey is deserving of a position where he can serve as the standard for exemplary customer service! Thank you Joey!

Do yourself a favor and read the 1 star reviews before coming here. They all describe a similar…read moreexperience, a complete waste of time. My experience was no different. I spoke with a salesperson the day before coming and sent them a copy of a sales sheet that I had got from Fontana Hyundai on a used 2025 Hyundai Elantra Hybrid SEL Sport. They said they could definitely work out a deal with me and scheduled me for an appointment. I went in and they offered me $4,000 less on my trade in than what Fontana Hyundai offered me. They also couldn't come anywhere near the final price that Fontana Hyundai quoted me. The salesperson (Spencer) was nice but he kept going back and forth to speak with the manager, who never even bothered to come out and speak with me directly. This let me know they were never serious about making a deal. To top it off, they did another pull on my credit when I had already told them that I was pre-approved through my bank.

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

Unprofessional and UNFAIR USED CAR experience…read more Please beware of buying a used car from this dealership. They do not do their due diligence when intaking any type of trade in. They sold me a vehicle, in which they failed to inform me that the engine was swapped out of the vehicle they sold me and now I am being told "We didnt know". Please refrain from buying here or dealing with their used car sales. I dealt with Bonnie Zhao. She was nice but failed to disclose the engine swap after being assured that their vehicle goes through a rigorous point inspection check. I tried to resolve the matter with her Manager Joseph Louie but failed to come to any type of agreement. He stated that "he didn't know" about the engine swap but priced and sold me the vehicle as if it had the original engine. They advertised this vehicle with the original on their website and failed to mention anything about the engine swap. PLEASE I BEG YOU TO THINK TWICE BEFORE SHOPPING ANY USED CAR SALE. You can reach out me, if you would like more information. 323.505.8906 - If I can try to persuade to think twice about shopping here, that is my goal to save you the headache. -THEY FAIL TO DUE ANY DUE DILIGENCE on USED VEHICLES. -YOU ARE ASSURED THAT THEY HAVE A MULTI POINT INSPECTION BUT THAT IT DOES NOT COVER THE MOTOR. -THE WEBSITE MENITONED MY VEHICLE HAD A "CLEAN CARFAX" BUT FAILED TO REALLY READ THE FULL REPORT. I want to reiterate that I tried to resolve this amicably but came to no agreement. JOSEPH LOUIE took the time to call me but failed to do anything and claimed that "WE DIDNT KNOW" but they advertised this vehicle with original engine and they failed to catch that. That just shows how unprofessional my experience was. Reach out with any questions please. Thank you for your time!

I usually don't take the time to write reviews, but I wanted to give Service Advisor Wendy Duong a…read moreshout-out. We own three different makes of vehicles, so we've had our fair share of experiences with dealerships. Unfortunately, the service at the other two dealerships has often been disappointing. My experience at Volkswagen Pasadena has been the complete opposite. I've taken my ID. Buzz in for service twice, and Wendy has been absolutely amazing. She is responsive, professional, communicates clearly throughout the process, and truly provides outstanding customer service. It's refreshing to work with someone who genuinely cares about her customers. Thank you, Wendy, for making the service experience so easy and enjoyable. Volkswagen Pasadena is fortunate to have you on their team!

called earlier today and spoke with John to explain my current lease situation. I was very clear…read morethat I was not ready to buy today and that my current lease has negative equity. John encouraged me to come in anyway. Once I arrived, his attitude completely changed. He was noticeably unenthusiastic and unwilling to help. He didn't show me any of the vehicles we discussed over the phone and made no effort to walk the lot or explain options. Instead, he simply sat me at his desk and threw out rough numbers without any real discussion or guidance. Overall, the experience felt rushed and dismissive. If you're looking for someone who will actually listen to your situation and take the time to help, I'd recommend saving yourself the trip and going elsewhere