my yard was in dire need of a major cleanup so i started searching in the LA/pasadena/burbank area for a company to work with me. i called several & decided on new image based on their quick initial response, a good walk-thru estimate visit & john's willingness to do the job quickly (before a fire department deadline). well, that was the end of the customer service. i waited 4 days for the written estimate, then finally emailed to see what was happening. i received a reply that they were really busy & behind, but i'd hear from them by monday & we were still on for wednesday for "first thing in the morning". long story short, i never received any written estimate (they were having "trouble" with email attachments) or a confirmation phone call or email about when to expect their crew. today (work day), i waited until nearly 9:30am (NOT what i consider first thing in the morning for this type of work) & only knew the crew had arrived because one of them scaled the fence (i have to keep my gates locked due to neighborhood issues) to knock on the door...as opposed to receiving a phone call from either them or john to let me know they were waiting. i ended up deciding then & there that i was no longer interested in their services & told the guys to leave. imagine my surprise when seconds later, john FINALLY calls me. when i explained my situation, we both became upset & john managed to insult me by insinuating that i was at fault in this whole mess of miscommunication. i believe (based on what john said to me at our initial interview) that new image landscaping is very new to private accounts & would prefer to only do big commercial jobs. my job (while private) was to cost around $3500.00, so it wasn't that small anyway, but if you are too busy to return phone calls & emails, you are just too busy to provide good service. i give them a big thumbs down & hope others will be cautious in hiring them in the future. read more

I hired New Image to re-configure my sprinkler system and re-sod my backyard. The work was done well, on time, exactly as promised, and for a very fair price. The site was left clean and neat when completed. Most amazing was the fact that John himself checked back several times after installation day to ensure that the sod was "taking" right. Recently, when my neighbor to the north unexpectedly laid waste to decades worth of mature greenery screening our properties, I hired New Image and his crew for a MAJOR design and installation: an edge-to-edge hedge of 30 inch boxed trees (approx. 13 feet high) with micro-targeted irrigation for each tree. The stock was a big investment and I was anxious about the scale of the effort. But John brought in a terrific crew and a certified arborist and one by one the new hedge took shape, each tree oriented perfectly to my vantage point. What's more, John and crew designed and installed an ingenious nearly invisible support structure for the hedge --just in case we have winds like last year's 100-year storm that devastated our neighborhood. The hedge project was a success on every point and I could not be more pleased with John Lampasona and his company. I must add that the crew showed up every day on time to the minute and worked full out -- all day every day, even through the weekend because of the urgency to get those trees into ground. They were polite and diplomatic when I couldn't help hovering. John is all about customer satisfaction and he is a great listener who keeps his promises and prices his jobs fairly. In another few months when I am ready to do a major install of outdoor decorative lighting, I will make just one call - to New Image. I am so pleased to have found a skilled and reliable company in this field! Many thanks, New Image. You did a WONDERFUL job for us! read more

New Image Landscaping & Tree Service Inc. did an awesome job. I couldn't be more pleased. John Lampasona Jr. did a fantastic job of taking my elementary sketch of what we were thinking would be nice, and transforming our front & back yards in to beautiful areas to enjoy, relax, and appreciate. The front yard basically got a face lift with new grass, and an extension to our existing brick planter box which separates our yard from the neighbors, complete with new plants and purple plum trees. And the backyard....that's our pride and joy since we love to entertain. The whole backyard was gutted and we put in a large patio with cement pavers, an aluma-wood patio cover, new grass, new plants & trees, a flagstone path, and a play area with a large rubber mat so the kids won't get hurt if they fall. John was very nice and helpful about working within our budget, and he really has an eye for detail and color schemes that will work well with the house. I agree with the other yelper, John was huge on integrity, capability, quality, and his prices were reasonable. He also made a point to come to the house every morning, and he visited the job site several times each day to make sure things were going smoothly. And the workers were awesome too, very nice and friendly. They always gave smiles and the occasional wave to my 8 year old grand daughter who loved watching the progress over 6 weeks. We would definitely recommend this company if you are looking to re-landscape; they even do small jobs too. I've already referred them to 2 friends, and our next door neighbors just had them re-do their front yard too. Their house looks spectacular now, talk about curb-appeal competition! read more

We hired New Image Landscaping & Tree Service Inc. about a month ago to do work on both our front and back yards. The scope of the work involved laying sod, installing paver paths, a decomposed granite path, many plants/trees, mulching, construction and installation of a bench, and overhauling the irrigation system. Not an overly complicated design but both yards were seriously neglected by the previous owner so there was a good amount of work required. After contacting other landscapers, I was chose to go with New Image Landscaping because JOHN, the owner, was responsive in his communications, provided a fair estimate, and made some good suggestions but also followed our original design and preferences. I found that other companies just wanted to go with their own ideas and up sell us to increase their payday. JOHN is very knowledgeable, straight forward, easy to work with, his crew cleaned up the yard after each day, and what matters most is that the end result was excellent and the price was right. After having the least curb appeal on the block, we now regularly receive compliments on our yard from our neighbors. We will definitely contact New Image Landscaping & Tree Service Inc. for future projects. Just Called John to do some tree trimming for us and I most say the tree trimming they did was AMAZING!!! read more

We recently deployed a mobile hospitality venue for the Rose Bowl and BCS Championship Game. During set-up and tear down, the grounds were damaged due to rain and the heavy equipment we use for set-up. We had a very short time to fix the damage we had caused, and as we are an out of town vendor (Charlotte NC) we had no direction who to call. we hit the phone book and John Lampasona Jr. responded quickly to my call and was on site within the hour. Once on site he observed the grounds and immediately formed a cost effective way to return the grounds to their original state. He quoted the job on site and had a crew mobilized the next day. I had to return to Charlotte the afternoon John assessed the damage, he kept me informed with pictures email and progress schedule and exceeded not only my expectations but the clients as well. New Image Landscaping did exactly what they quoted, and did the work for the quoted estimate. If ever we run into an issue again in the Los Angeles area, I will not hesitate to call John and New Image Landscaping to perform the work. -Austin Hill Project Manager-Boxman Studios www.boxmanstudios.com read more

We found new image searching Google , trying to find a good company to come landscape and maintenance our yard on a regular basis . Spoke with John and made an appointment for him to come over and look at the property . The next morning he came and gave us his knowledge on what he could make happen ( after speaking with John) I knew we had the right company , very knowledgeable about the business ! What really cut the cake is when they pulled up to come start the job, they really impressed us with their fleet of vehicles and all the workers that they had to come do the job ( very organized and professional ) I can't express that enough!!! They also completed the job in a short amount of time , really didn't take long at all and they did everything just the way we agreed on. I'm very pleased and this is why I had to write this review to thank you and the guys for giving our property that new image. THANK YOU VERY MUCH read more

We found new image searching Google , trying to find a good company to come landscape and maintenance our yard on a regular basis . Spoke with John and made an appointment for him to come over and look at the property . The next morning he came and gave us his knowledge on what he could make happen ( after speaking with John) I knew we had the right company , very knowledgeable about the business ! What really cut the cake is when they pulled up to come start the job, they really impressed us with their fleet of vehicles and all the workers that they had to come do the job ( very organized and professional ) I can't express that enough!!! They also completed the job in a short amount of time , really didn't take long at all and they did everything just the way we agreed on. I'm very pleased and this is why I had to write this review to thank you and the guys for giving our property that new image. THANK YOU VERY MUCH read more

I had a serious sprinkler and tree problem. Called New Image and spoke with John about my problems. Within a few minutes he had already identified my major issues. We arranged a date and time for him to come over and do an evaluation. He was Right. identified several sick trees and provided us with his best course of action. He also nailed my sprinkler and landscape lighting problems. He provided a timely and professional estimate (which was also very reasonable for the work identified). We agreed to the work and when the crew showed up they were all courteous and professional. They did the work in one long day and my yard has never looked better. He made adjustments to my sprinklers and timer which had proven to save water and still provide my yard with the proper amount of water. This company is a keeper. Extremely happy with the work and how we were treated. read more

I've used New Image for almost 4 years now and couldn't be happier. I originally hired them to just maintain my yard. My house sits on little over an acre and it was just too much for my husband to keep up. John and his guys have not only maintained my property each week but each year they take care of my brush clearance so I'm not cited by the Fire Dept. The day New Image truly shined to me is after the windstorm in December of 2011. My house was hit hard! I had 2 trees from my yard fall into our neighbors yard and I was completely relieved that I had New Image to call. His guys worked around the clock to help us and the price I paid was nearly half of what some of my friends paid other tree companies. John has since installed some landscaping and an irrigation system which I've had tons of compliments on. Thanks again New Image :) read more

I recently used this service for my mom's home to trim the eucalyptus tree, remove a yucca tree and ash tree, as well as 5 tree stumps. The company has two teams so it took two day's roughly 4 hours or less each day to complete the job. Outstanding service, swept and cleaned the areas with fallen branches. The mulch is left for later use whether to fill the hole where the stump is removed or in my mom's case utilized for her garden but it is beautifully placed where you would like it. I highly recommend this company. John thank you again for being honest, thorough on the process and no hidden fees. Best price in town. Already sent 4 referrals to you so i know they will be very happy just like my mom! read more

I was one of New Image Landscaping's first clients. I've been with them ever since - our first project was a full landscape overhaul of our Pasadena home and they've been maintaining, updating, and keeping up with my OCD requests for 8+ years and counting. John has also donated his time and resources to our local little league to improve the facilities for the kids at no cost to the league. John has worked very hard to improve his company and his process to be best-in-class in all areas - service to project installation. I would highly recommend John & New Image Landscaping - they may not be the lowest cost but they will be the best value and well worth your time and your money. read more

Work completed: removed 3 dead birch trees, and a jacaranda that was causing problems close to our garage. Upgraded and replaced sprinkler system, including new timer. Impression: apart from some issues with the company about timeliness of arrival (first time out, I waited over two hours), the company did an outstanding job with the rest of the work. John, the owner, was very patient in explaining options for the new sprinkler system, tested it, and even came out when we noticed some issues with how things worked. He also had some helpful suggestions for new landscaping we have taken under advisement. His workers were courteous and worked quickly. Very happy with the final result. read more

John Lampasona is a licensed contractor with his own contractor's number. The number the previous poster looked up is the contractor's number for the corporation, and is issued to an excecutive within the company. John worked with Pasadena Gardening and Tree Service for many years and they do very good work. He learned the business from his dad. Please make sure you do correct research before giving a business with which you have no personal experience beyond their website a bad rating an review. As another reviewer stated, she looked up all their information and it was current and correct. read more

I recently contacted New Image Landscaping & I am so pleased from the professionalism starting with the Operator to the Landscaping Crew....The Crew was so prompt, very detailed with the requests that me & husband had. The Owner John amazed me with his Landscape ideas & put his ideas in tact! Now my back yard has Drout tolerant plants & the lighting fixtures installed in my back patio adjacent to my Spa are AMAZING.... Thanks to New Image Landscaping.....This Landscaping company is HIGHLY RECOMMENDED.... read more

I had such a fantastic experience dealing with both the owner John as well as the landscape supervisor Adrain. They were transparent about price and met my expectations for service. 5 Stars in my Book. A joy to work with them and I would recommend using them for tree services. I had a few trees removed and they did it quickly and efficiently. They finished the job slightly early and for what I paid I am excited and pleased with the value I received from their professional team. read more

I own several properties that New Image handles and I have given New Image plenty of difficult issues and projects to do such as: entire property clean ups (3 acres), tree removal, entire sprinkler system replacement / upgrades, tree triming, large water fountain pump replacement & overall maintenance. I am entirely satisfied with New Image and highly recommend them to anyone that needs service. Honesty and reliability is why I continue to give New Image my business. read more

We Called New Image Back out to are property to give us an Estimate on some tree trimming. John was able to come out the next day and since we were a re peat customer he offered us a 15 % discount on the work we needed done. I had another bid from another tree company and there bid was 40% more then New Image and that is with out the discount he offered to us. We saved 55% :) This company has not let us down once and we will keep on referring them from here on out! read more

We are High Point Academy in Pasadena. We contracted New Image landscape to convert our current landscape to a drought tolerant landscape. We started the project two weeks prior to the first day of school, all the work was completed on time and we are grateful that John worked with us on the budget. A big THANK YOU to John and his crew for their professionalism and hard work. We will definitely consider New Image Landscape for future projects. read more

What a great experience. John was very knowledgeable and easy to deal with. These guys have the manpower to GET THINGS DONE. We had an oak tree fall in our front yard and it wiped out our landscaping. When a catastrophy hits all you can think about is getting your house put back together. New Image had my landscaping back together and looking better than ever in one weekend, now I feel ours is best on the block. read more