I had a great experience here. Angeline and her stylists took the time to listen to my needs and were very attentive to how I wanted my hair. I'm very happy with my experience and how my hair turned out. I highly recommend to anyone who wants high quality, natural-looking hair! read more

We came here desperately trying to save his hair / do a toupee. We decided since they do treatments for the scalp that he should do that first before doing a toupee since Angeline recommended that. Unfortunately, after doing the services his scalp got extremely irritated and started burning and flaking. After he tried to talk to the owner, they had told him to basically go kick rocks and decided not to refund him for his service and to work with a doctor. read more

New Look Institute - His scalp after treatment - Wigs Near Me - San Jose, California

SAVE YOUR MONEY! DONT COME HERE. They DO NOT care about their CUSTOMERS! The Owner HUG UP IN MY FACE. I came into this place, extremely looking forward to it. However, things took a huge turn. It turns out I had seborrheic dermatitis and folliculitis on my scalp. I was told by Angeline and Kim that they would be able to help treat my scalp for this condition by the other services that they offer. I was under the impression that the services was going to cost $200 per session after doing the first service. After the first service, I was informed that the prices would be going up to $300 a session which was not disclosed to me prior. After doing the first service, my scalp got extremely inflamed, and the owner phil is trying to downplay the situation by saying this is normal even though when I showed my MD dermatologist, she said this is an extreme flareup. I then asked phil for a refund because I was not aware of the price increase and the fact that my dermatologist said the only things to help my scalp are the prescribed medication's. After phil giving me a call he hung up in my face, saying that I was right, there's no reason to go in circles because he randomly threw at me there's a no refund policy that was never disclosed or posted. read more

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I appreciate my experience at New Look Institute. Very professional, attentive, and supportive.

Angeline, the owner, gave my father-in-law excellent care and even spoke Mandarin with him. Great attention to detail and we left with exactly what we came for. read more

Came in as a first time user. My hair system didn't last 2 months, tore, disintegrated to the point that it couldn't be repaired. There goes my over $2,000, down the drain. What's NLI's solution? Purchase a new hair system. But this time, for only $1,500! Or, sign up on our monthly $388 program. This place is all about business, $$$, heartless. I was offered a free bottle of shampoo in return for a five star Yelp review. I felt duped and taken advantaged by this place. Lesson learned. I am definitely staying away from this place. read more

Wow, I'm impressed and thankful for New Look Institute on Bascom Ave. I first arrived to them skeptical, after I experienced thinning and loss of hair in this past two years and didn't know what to do. The ladies (so nice and accommodating) did an ultrasound on my scalp and explained to me what's going on and the treatment options. I purchased a package of 12 scalp treatments including laser after each session. I'm only into the 5th session and I already see an improvement ! My hair has grown back gradually and looks more full and healthy !! My monthly scalp cleansing treatments are rejuvenating and relaxing as well as the laser. They also carry excellent healthy hair products for in-home maintenance. I recommend visiting this place once you experience hair loss due to age, stress etc !!! read more

Where do I start...so much has happened. I began rapidly loosing my hair and thought I was seeking professional help with the Institute. After $2,884.25 I was not dealing with professionals. I waited 3 months for a so called 6 inch length HAIR TOPPER. I had to call to ask where it was...they kept me on hold for 10min then came back and said they found it. When I went to pick it up it was the wrong color even (after they took my hair samples) it was curly, dull and not 6 inches. It also had a strange odor! I told Angeline I was not happy with what I received for almost $3,000.00 she did try to add hi and lo lights but still not quite right. (I don't know where she got the hair for that) I asked to see a copy of the original order form and she said it was company property and did not give that out. Sounded fishy to me. I've showed the topper to 5 professionals in the business they all said I was over charged and taken advantage of my vulnerability. I have asked Angeline a number of times that I want a refund and would be more than happy to return the topper. I asked her to check with her partners and get back to me. I have left several messages and she has never called back. Stay away from these people it's all about money and exploiting vulnerable people. read more

I spoke to them about needs and concerns. They were very helpful and informative. I will be calling them for an appointment just as soon as I have transportation. read more

I always look forward to my scalp treatments with Jasmine. She is very knowledgeable about the scalp and hair health and explains the process to me which I find helpful. The products she has recommended have been very helpful and made an improvement on my overall hair health. She is not only very professional, but also very passionate about her work. I highly recommend anyone to go see Jasmine for scalp treatments. read more

I wasted my time and money. I found the stylists to be inexperienced (speaking for myself they don't know how to cut hair). I thought I would be in the hands of professional people. Avoid this place at all costs. Also, had an allergic reaction to the hair bonding glue. https://blackdoctor.org/is-hair-glue-hazardous-to-your-health__trashed/ Just had hair transplant recently (FUE) and all "worth it" read more

Horrible place. I called her up for appointment. Didn't even give an appointment the moment I said I already have a hair system. I moved here from Boston, Massachusetts and my earlier stylist did a really good job. Need monthly hair cut and reapply. She didn't even acknowledge it and said she would only help if I get a hair system from her and commit for 12 months two piece. The price is almost 2x what I paid for in MA. At that cost I can fly back to Boston and get a new hair system. Updated review: Hi sima, You didn't even give me chance to try before I can commit. I still stand by my review. You need to give potential customers who are moving into area a chance before they can commit. If anybody reading this .. it's your chance to judge. I rest my case read more

I have been with Newlook for 5yrs now and have been very happy with their service so far. Their hair products are one of the best and I can see a big difference in me ever since I started here. Never had a problem rescheduling appointments. I should personally thank all the stylists/other staff who work diligently and take good care of you. Still remember during the peak covid time where everyone are scared of the virus, the staff are still here attending the clients(ofcourse taking enough precautions). Big shout out to Seema who is responsible for all of this. read more

So I been a client for I wanna say over 5 yrs and they always so friendly. If I had to recommend one to take care of your hair will be Adriana but that's who I'm always been taken cared by. But I'm sure all are great. Anyways. I like this place. Great svc read more

Great working as a new customer with these guys. Sima was super nice and made me feel comfortable. She tried to understand my situation and gave all the right recommendations but didn't push me towards a specific service which was appreciated. Also Martha who worked on my hair did a great job and was super professional. Would live to work with them again! read more

I had an appointment with Raquel today to donate my hair. The New Look Institute made the donation process very easy (I just had to fill out a simple one page form). Raquel is fantastic and did an amazing job on my haircut. Definitely coming back here the next time I donate my hair. read more

I was looking for a place for my daughter to donated her hair. She was ready for a hair cut. They send me a e-mail that gave and answer all my question at once. I called made an appt and at the appt they took care of everything. They send me confirmation e-mail and texts for the appt. They simply gave me the form to fill out for WIGS for kids donation place and they took care of the them to receive the hair donation. They took picture LOTS of picture of my daughter hair of the before and after . They made her feel good and assure her she was helping kids who had no hair because of their sickness. My daughter loved her hair cut and they styled it nicely for her. She loved the whole experience. Her hair cut was for FREE because she donated . I plan to take my youngest to donate but later when she older and her hair longer. I totally recommend this place. They also make wigs and help people with hair loss. read more

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I went to New Look Institute due to my hair falling out, to work on rejuvenating my scalp and save my hair. Started out great but these past couple months I noticed excessive hair fall. When I first started going, Jasmin had worked on my scalp for the first 3 months and she was amazing. She went above and beyond to actually focus on the scalp (noticed lesser hair fall). I went back the 4th month only to find out she was no longer working there and was given other stylists. I have nothing against those that work there, they are wonderful in their areas but I wasn't there to get hair styled, I was there to work on resolving my issue. These past 2 months, I began shedding more and noticed double the amount of hair fall in the shower. UM I was told by the 6 month I would notice little hair fall as I wash my hair. WRONG. They gave me products to use and had an allergic reaction to them. My scalp became very itchy (more than usual) and also scabby. They tried switching to other products but once again the same results. I decided to cancel my last 2 appointments, as the opposite was occurring. I let the owner know I'm canceling and told her the reason why. The only response I received was "Oh sorry to hear that, I can have someone call you back". Well it's been 3 weeks and I'm yet to hear from anyone. If anything after attending this facility only thing I got out of it was having lesser confidence in myself and have lower self esteem with they way I look due to the excessive hair fall. read more

Scheduled appt. Showed up on time and was told the consultant was going to be an hour late. I guess my time is not that important. I also don't live so close by. Thanks for ruining my morning. Lets never do that again read more

Had an amazing experience w Brook on Friday! A loved one is going through Chemo & we needed to go wig shopping! This place was on our list and we just popped in w no appt. Brook introduced herself and explained what they do at the new look institute. Turns out there was way more options than we even knew about. She was extremely sensitive to our situation and was very friendly. We tried on many wigs w her help and advice we ended up buying 2 really nice wigs. We had so many questions and she answered them all & never once made us feel rushed. The prices are great, there were plenty of options and the quality was amazing. Brook really made this horrible situation so much better. We actually had a really good time doing this while we had been dreading the day we needed to go wig shopping. Thank you Brook and everyone else who helped us. read more

I stated my hair replacement journey with New Look Intitute a year ago. I suffer from an autoimmune disease that made me lose my hair little by little. I went to many doctors, one of them being a hair specialist at Stanford, nothing worked. I was ashamed and could not talk about my feelings, even to my husband. I got to such a point of dispair that I began to develop suicidal thoughts. My doctor had talked about New Look, and one day I finally made the move and I called the Institute. Sima was very understanding and guided me step by step to a hair replacement. The day I got it, it literally changed my life and I felt like myself again! I cannot thank Sima and Mary my stylist enough for turning my life around! read more

I have a happy client for several years. The stylist is very proficient in taking care of their client's need. Scheduling your appointment is super easy and the staff provides exceptional service during each visit. I would highly recommend considering your hair care needs. The facility also has quality products to purchase. read more

Being a customer for about 9 years, I have found the hair quality and service to be consistently excellent. The hair styling is natural looking and complimentary for my age and facial features. The staff has always been friendly and accommodating. The Institute is centrally located and convenient. read more

The staff at NLI perform miracles. I am a new confident person since I started coming here five years ago. The space is private and the staff very discrete and this was very important to me. Betty and Adriana are great with hair and they are both polite and friendly and always have food suggestions on how to look the best!! The entire staff is great. I highly recommend this place. read more

I have been using Newlook institute hair service for more than 10 years and i would say it's been great place all this time including price, performing service on time as per the schedule and professionally well performed by Betty the hair stylist. read more

Poor service, professionalism, and overpriced. When I went to pick up my topper, I was given the wrong color even though they took a sample of my hair. I was charged extra for their negligence. I called the place to adjust the clippers due to the poor adjustment of them. To this day I have not heard back from them. It's sad that they claim to be "professionals" to help customers with hair loss but rather take advantage of us. It's deceptive and frustrating when this company takes advantage of you and sees you as a source of revenue. Utterly disappointment for their poor services. Do not come here. read more

Very good professional service. I've been coming here for a few years now and I plan on being a customer for the foreseeable future! :)

I have been going to NLI for more than 20 years, I can't imagine going anywhere else. The professionalism, the warm and friendly atmosphere and the compassion is what keeps me coming back, not to mention that the products are exceptional. Although all the stylist are at the top in the field, I would not be as confident in my appearance if it were not for Kim. Sima and all the staff are very passionate in the work they do and I wouldn't trust my hair needs to anyone else!!! Thank you NLI!!! Toni M read more

Has always been there for my daughter Jessica. Has had hair loss in her teens. Meeting Sima and her staff is a blessing in our lives. Thank you so much Sima, Jessica has so much confidence in her self now read more

I started coming to New Look institute 2 months ago, when I felt I was really tired of my hair thinning after I had 5 kids. The price for the package is pretty high, but I think it worth it. First, Brook explained me how important is to have a clear scalp and how to use the Capillia products. After 1 month of the products daily usage and home laser treatment every other day I started with the salon treatments. My specialist is Jasmine, who is really sweet and professional. I had my 4 in-salon treatments and I can already see the result. My hair stopped falling out and it looks healthy and smooth. I highly recommend the place and great specialists Brook and Jasmine. read more

I had the great experience at the New Look Institute. I have been coming here for few years now. I like my hair stylist Kim very much she is professional and listen and care for her clients. She is amazing. I would recommend Kim and the New Hair Institute to anyone with hair problems. read more

-1 star if i could, these ppl want you drain your money faster than you can possibly make. The owner isn't helpful and will not stand by her word. They want a lot of money upfront and promise that it will be applied towards your "monthly payments" and you'll find that to be a compete out "LIE." They will also tell you their products are the best, but yet when it fails they will give you some sort of excuse of why its "YOUR FAULT," never accepting responsibility. Oh and the best part, they charged my credit card multiple times and when I called to ask, they said they had a "SYSTEM GLICH." Save yourself a lot of pain, time, and money by NOT going here at all. EEEEEEEK, this place makes me SICK!!!!!! read more

I want to start off by saying thank GOD I found New Look Institute!!!!!!! I have been living with severe hair lost for as long as I can remember!!!! It started when I was 13 and getting worse as life went on. I have gone through many treatments such an injections, cheap artificial hair pieces to human hair pieces. Though all that I had gone from clips to tape to finding Sima Hilde and he wonderful staff who by the way is extremely caring and just comforting to be around! I found NLI about 2 1/2 years back and am so grateful as a very active person love going hiking going to the gym biggie boarding doing marathons and so on! With all my other hair pieces I was never able to do much of that and I was always worried the tape would unstick and that my hair would fall off!! And beig a women of 27 years old now this all was very important to me! And talk about swimming being totally out of the question! Now with the help from Sima an her absolutly wonderful staff I can do all that!!! I love my hair and she works with me on cost which is not bad at all!!! It's just like going to get your hair done once a month! I'm more confident and love how I can change colors, hair styles and not to mention that these hair pieces are so comfortable I don't have a problem sleeping like I did with clips or tape! If you have hair lost like me thi is the place to go!!! I am 100,000 percent happy and will never look back thank you new look institute for everything!!!! Jessica romero!!!! read more

I've been going to New Look for many, many years. Kim always does my hair and she is fabulous! It's worth the money just to spend time with her. The rest of the New Look staff are friendly and very helpful. J.T. read more

This establishment does do its job if you're going to go there every week and get your blood flowing in your scalp and if you have jasmine as your head treatment lady. However it's not an environment you want to spend time in or money with because,,,,, 1) I got tricked into getting a women's toupé by Kimiko who had a problem with me from the start and wanted to make a commission check 2) I started crying when I received the toupé because it was so useless since I'm 22 years old, and sima the owner completely insulted me telling me I did need it because of the way my body is shaped I need thicker hair, and that I was balding upon coming in here 3) they feed into your insecurities to make a check 4) way too expensive for the service they provide. I could have gotten my own laser machine for half the money I spent here. Exaggerated prices. I wouldn't say they were scammers, they have product that works, but they have a horrible power struggle and overprice all their services to a point where it feels like an inside joke amongst them. read more

My experience at the New Look Institute was and continues to be excellent. Sima took a lot of time time with me during my consultation to understand exactly what it was I was looking for. I had used extensions for years and wanted to look into something like a hair topper since my thinning hair was on the top of my head. I had a lot of questions and she was super patient with me; answering every question. It wasn't long before I felt comfortable and confident that I made the right decision contacting New Look Institute. I was not pressured, given a hard sales pitch, nothing like that. I was a person who needed help and Sima and her team welcomed me and took great care of me. I recently picked up my hair topper and I have to tell you "she" is gorgeous. When I saw my topper for the first time I was so happy with everything. The topper is beautifully made and sits perfectly on my head, it is light and comfortable and the clips lay perfectly flat; awesome!! It is made from 100% human hair and the color and texture are spot on. Sima and her staff are knowledgeable, professional and care about their clients. Thank you so much Sima! You are making a huge difference in so many peoples lives and I appreciate you more than I can say. Sincerely, Angie read more

I am giving this place one star for the owner. She was VERY sweet and caring. But mostly, A GREAT sales person. The reason why I am rating this place so low is because I felt taken forgranted. AND I WAS. This is a business and unfortunately, your on your own to determine which salon will provide you with the best quality. When researching - PLEASE TAKE YOUR time and if possible, ask around, go online, and research the salon before commiting to ANYONE and wasting so much money. I chose this place because I trusted the owner and felt most comfortable with her since I was extremely shy about my condition. I was hesistant to place my order in because of the price, the owner gave me her discounted price of "1,7000" for a 7 1/2 by 9inch upper crown piece. I had been going through some stress which had caused my hair to fall out on the upper crown. And for any woman that can be extremely embarrasing. The visit was great, she was welcoming and patient. She even showed me a book customers who ordered her hairpieces. The pictures of these customers seemed a bit outdated though... the process involved a private consultation to figure out what I wanted. She examined my scalp and showed me a few swatches that had hair samples. Some included highlights which looked beautiful. I decided to pick out a chestnut brown and add highlights to it. She took a measurement of my head and told me that the hair piece would be custom made and that it would look very natural since I had most of my hair at the time and blending was easier. I was scared and hesitent at first but decided that it was time to make a decision since I had been so tired of going to different salons for a hair piece. I decided to not pay in full because she was requesting "1,740" unfront which was her discounted price. I had only half of that available so I decided to make a 50% "non-refundable" down payment instead. I was told that the piece would take about 8 weeks to make and once it was shipped to them - that they would call me for my "installment" appointment. I came back about 10 weeks later and had the piece installed. The first thing I noticed was that the stylist didn't give me a chance to look at the piece, she worked very quickly. Washed my scalp and the piece but glue on it and placed it on me. I didn't have a chance to examine the piece closely but from the looks of it, it was full lace with a poly skin edge that would allow you to glue on the piece. The stylist cut my hair, left the lenghth on it and set me to go about an hour and a half later. Initially, I loved the new look... the problem was that when I came home. About 3 weeks later I needed service, meaning I needed to have my piece re-glued on. I decided to go to a another salon that did re-installements and touch ups and was told that my piece was not custom made. The piece was a bit loose when she tried fitting it on my head. The lace was very thin - the cheapest material out in the market. The hair was of average quality. The highlights - what highlights? There were NO highlights. The bad part about this was that you signed a contract that this was non-refundable. So I couldn't complain. On average the piece was worth about 500 bucks not 1,740 when evaluated. The code on the back of the piece indicated that it was not custom either. It was a stock piece. In short, this was my WORST experience EVER. I say, NEVER let your emotions control you. If I could go back, I would of never chose this place. PLEASE SAVE YOUR MONEY, these people are sharks. The piece only lasted 6 months before it began to tear and had too many repairs to even make it wearable anymore. Luckily, my hair grew back and so I just cut it very short. The only good thing about this place is the stylist, she was real, even told me that she wouldn't have paid what I paid. But I was vulnerable and the owner knew that. But I didn't expect to be lied to and sold a stock piece for more then triple the worth. TOTAL LIARS, please DO NOT come here. YOU'LL be taken forgranted. read more

I have been going to New Look Institute for over 2 years for laser hair therapy. I have gotten great results and everyone is always super friendly. read more

I'm a twenty-year-old girl who recently found out I will lose most or all of the hair on my head. This process has been incredibly hard for me, even harder than I thought it would be (and I'm the one experiencing it, right?). This review is not so much about my actual visit, but the follow-up. I live near here, so I figured I would give it a shot. The reviews I read here made me a little nervous, and with good reason. This is, of course, first and foremost a business. They want to make money. I felt EXTREMELY pressured to buy from them immediately--keep in mind I had just started researching my options (the internet is a scary place). I made a tearful comment about how I had thought about just going for a buzz cut and trying to make it work and Sima, the owner, looked HORRIFIED and said "Oh god, don't do that." It just made me feel like so much more of a freak, and these are people who are supposed to be helping you regain confidence. That's laughable. They want your money, not to make you comfortable. At the end of my appointment, my mom and I came to a silent understanding that we wouldn't be going back there (not only because this was our second exploration of options, and the first proved better/less expensive, but also because I felt so extremely put off). I thought that was done. Nope! They called my mother for a follow-up. Understandable--she told them that we would not be going with their services at this time. Then we got a letter. I quote: "Just like you, many of our present customers once experienced the difficult question you are facing: "What should I do about my hair loss?" Yes, the decision is a BIG one, but by doing nothing at all, you are making an even bigger decision ... the decision to leave your appearance as it is. Although doing nothing might seem like the easiest option, quite the opposite is true. Because you are obviously concerned with your appearance, the decision will be with you continually." WHAT?? I'm honestly disgusted by this. First, there's the assumption that if I am not pursuing business with them, I'm not at all. Next, there's the implication that leaving my appearance as-is is BAD. Then, there's the guilt trip and the reminder that I'm going bald! THANKS! I KNOW! I seriously can't believe this. I probably wouldn't have gone back before this letter, but I wouldn't have bothered with a review either. Disgusted. read more

I came to New Look Institute today to receive a new wig. I was diagnosed with stage IV lung cancer and lost my hair during radiation. I'm getting married in a week and Sima and Norma graciously donated a wig for my big wedding day. The wigs they chose were perfect for my coloring and my facial shape. I am so impressed with how I look. Thank you New Look for helping to make my wedding day super special. Sima is such a specialist when it comes to picking the color, style and fit of the wig. Thank you again read more