This review comes after visiting a few other dental offices. I needed A LOT of dental work done, and this is why i felt the best thing for me to do was visit multiple offices to make the best decision to start this lengthy process. I visited New Vision Dental, and i have to say Karina and Edgar made a great impression on me!!! Like I said i had a lot to get done so I had to see everyone quite a lot, and each and every time it was beyond pleasant. They always answered all my questions, called and checked on me after every visit to make sure i was doing okay after any procedure. I had Dr. Tran as my dentist and one thing i did really appreciate about him is he always made sure i was comfortable and not experiencing pain. That's the exact type of dentist i prefer!!! I also had Dr Brandon Au at one of my visits and he was amazing as well!!! Very knowledgeable and caring! read more

STAY FAR AWAY FROM THIS PLACE!!!! They charge you a mandatory oral cancer "screening" which you cannot opt out of and is required every 6 months. And if you don't agree to accept this screening and pay, they won't see you. This type of screening uses a special device that shines light to identify cancerous tissue. No such device was used on me so they falsely charged me for a service they did not perform. Of all my years of faithfully going to the dentist for my routine cleaning and checkups, I've NEVER had to do or pay for this type of screening, especially since it's not REQUIRED. This place wants to fleece you as much as possible. You're not a client or patient. You're just a dollar sign to them. This is sad because the actual dentist is nice. If I could give negative stars for this review, I would. I say again, STAY AWAY FROM THIS PLACE!!! read more

In hindsight, I would not have chosen this place. Dental staff is friendly, office staff is not. Way overpriced when it comes to fees: They charge on the higher end when you brake a bracket, ($75.00) while other dentist charge a reasonable fee or don't charge at all. It's disappointing because the dental staff is knowledgeable so the quality care is fine but that is tainted by the business end. read more

I had an amazing experience at this dental office! From the moment I walked in, the staff was warm, efficient, and incredibly professional. Dr. Au took the time to explain everything clearly and made me feel completely at ease throughout my visit. You can tell he truly cares about his patients and pays great attention to detail. The office is clean, modern, and very well organized. I've never felt more comfortable at a dentist's office. Highly recommend Dr. Au and the entire team! read more

Today was my husband's and my first appointment with Dr. AU. The office was clean and neat. The receptionist was not friendly or welcoming. She was snippy and curt, snapping instructions on how to fill out the paperwork. We have a $0 co-pay for cleaning and x-rays. She informed us we have a $55 (each) co-pay for a "caries screening". Isn't that what the x-ray and Dental exam is for? When we informed her we didn't want that she said it is mandatory every 6 months. She then informed us that they wouldn't see us if we didn't pay. What a scam. We walked out and will find a new provider. read more

I've been going here for over 5 years and Dr. Au and team have always provided the best service. I've tried multiple different doctors here depending on when my schedule fit and can say Dr. Tran and Dr. Choi always explains any issues and describes procedures and on how to fix them. Really can't go wrong with any of the doctors here and would totally recommend this business to get your dental work in. You get a free travel pack toothbrush as well after a teeth cleaning! read more

New Vision Dental - Front - Oral Surgeons Near Me - Glendora, California

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This place is amazing! The staff and doctor are all so welcoming and friendly, they really do a amazing job, thank you very much

I had worst experience here at this dental office. The office manager Cerina in the front office advised me of procedures which I do not need. To make it worse, they are not corporate to send my x-ray to another dental office, although they were paid for that X-ray from my insurance Delta Dental PPO. Unfortunately, I have to say that Cerina demonstrated the guarantee worst customer service I have ever seen. I ​complained to my dental insurance company and they are investigating on it. Please stay away from this dental office. read more

Dr Au is a good dentist. However, The person in charge of giving the prices is not fare. I have a Dental Saving Plan, and ask multiple times if Dr Au was in the plan. She did not respond yes or no, but she said she will grant me the price of the plan. I checked the prices with my plan and I was charge more than the plan pays for. This is unfare to the patient that trust the staff information to be true. I was disappointed, because I like Dr Au. I am not coming back. read more

I've been a patient of Dr. Au at New Vision Dental for almost 10 yrs and I can't say enough about Dr. Au and his staff. I had an emergency where my veneer came loose on my front tooth and when I called their office they were able fit me in to get it taken care of. I love the ladies at the front desk! They make the visit to the dentist a more enjoyable experience. Dr. Au has a great inviting personality and he and his assistant always seem to make me laugh. He's quick, skillful, and makes sure you have a comfortable and painless as possible experience. read more

Best dentist I've been to! The people that work here are really nice too, I would recommend going here.

This is my third time coming to this location. I came in for a root canal and I was terrified out of my mind. I was relieved and impressed how much Dr. Tran checked in on me to see if I felt any kind of pain. The staff is very professional and sweet. The office is extremely clean as well. My overall experience has been great here. I recommend New Vision Dental to everyone. read more

New Vision Dental - Patient area, chair, dentist area, clean area - Oral Surgeons Near Me - Glendora, California

If I could give zero stars I would. I was at this dental office for the first time last year. Needed a new crown and in a little over a year it cracked. Went in on 11/20/2019 and the front desk person, Karina, was absolutely horrible. Lots of attitude and argumentative. I asked to see the doctor and he came out explaining why I needed an X-ray even though I told Karina I had one done at my new dentist, and no, I didn't have it with me. I have issues with getting X-rays of my teeth in the back. She continued being antagonistic in front of the doctor who didn't stop her. I told him she's the reason I'm no longer a patient. She started to say something about my husband, and I walked out. 11/21/19 I spoke with the Operations Director Angelica today and she heard my concerns and is doing everything she can to resolve my issues with the Glendora office. They are going to replace the cracked crown at no charge and I requested that she address their front office personnel in the Glendora office. I have every confidence that she will. Every person I've spoke with at the S. Pasadena office have been helpful and very professional. 12/04/19 I went in to my appointment to make a mold for my new crown and get a temporary crown. Angelica came through with ensuring I would not have to deal with Karina. Dario and Dr. Tran were pleasant to work with and I got what I needed without any issues. Thank you Angelica for all that you have done to right a very wrong experience. 12/18/19 I had to go back in to get my permanent crown. That experience went very well with Dr. Tran and Lynne. I am still hesitant in switching back because of Karina. Angelica was fantastic in facilitating my return follow up visits but I don't feel comfortable returning to this office because of Karina. It's unfortunate. read more

Hi Dr. Brandon Au, I'm positive I have the correct dental office, no matter if you change your business name. Shall I post the receipt I have from your office and my prescription card with your contact information?. Frankly, I still stand behind my previous review, look else where... This is an example of how a dental visit should not be. Added a photo of a private message from Dr. Brandon Au. read more

New Vision Dental is amazing! I have been a patient of Dr. Au for almost a year now and have always walked out fully satisfied with no complaints. The customer service is outstanding including the front desk workers and other employees as well. The waiting room is always super clean and feels welcoming. The clean environment on top of the top tier chair-side manners from Dr. Au has made me feel comfortable during my dental visits. I had my wisdom teeth removed 2 months ago and they were able to easily finance my treatment in correspondence to my dental insurance. I would definitely recommend coming here for any dental services. Dr. Au and his fellow workers have never disappointed! read more

I am so happy we found this dentist office! They are very caring and really offer the best dental care options to their patients. They take every measure to accommodate your needs. The offices are clean, instruments clean, staff is very friendly. The prices are very reasonable. read more

I've been a patient at New Vision Dental for over 5 years now. I got my braces done with Dr. Roxann Hughes and love my results! Dr. Brandon Au is an amazing dentist and always provides excellent service! The New Vision Dental staff are friendly professional and accommodating! I highly recommend this place. I only trust NVD with my teeth :D read more

New Vision Dental - Oral Surgeons Near Me - Glendora, California

Why the 5 stars.... Staffing! Everyone knows when you go to any medical office you get please sign in and wait and the window(invisible window)shuts close in your face. When I got here the staff was welcoming and informative. I appreciate that I can ask questions and get my answers with kindness. I love that they work with many insurances. Every staff was kind and that makes it easier going to this office. This is what I wrote for the other office they had and having this location to go to as well makes it convenient for me because I don't always have time. Please keep up the awesome work. read more

This place is so wonderful and Proffessional! They were able to get me in last minute and Dr. Au was so awesome!!!!! I can't recommend them enough! They are one of the best I've been too. And really helped me with out of pocket expenses! read more

The staff is very kind and respectful. They work with many insurances and work with you to make it affordable. The service is excellent and there is minimal wait time in the waiting room. I was happy to hear they had a second office in Glendora which was very convenient for when I moved to Covina. read more

This is an easy review for me! We love Dr. Au at New Vision Dental! We have been a patient of his for years at another location. And this past visit, I realized I had not given him a Review for the Glendora office. Just as Yelp says "5* is Whoohoo! As good as it gets!" And that is Dr. Au and his staff. Besides a great bedside manor. He really cares for his patience's and remembers us. This visit, was for an emergency for my crown that had fallen out. He came into the office on his off time so I could have him re-cement my crown in for me. The office is nice and clean and very comfortable. The office staff - wonderful! I can't say enough about the great service that we get each and every time are here. The wait is never very long, they do try to keep on time. We will be back every six months. read more

Looking for a great friendly check up on your teeth? I believe this place is one of my best experiences ever since I started noticing the difference between other places. I used to go to a family dental place, but then I wanted to try something different. This place is as welcoming as it can be. Looking forward towards Teeth Whitening next time. read more

Dr. Au's dexterity is impeccable, I've never had my teeth cleaned so well before. He is thorough in everything that he does and is very detailed and concise in explanation before starting the process, which made me feel comfortable and I can trust he will do a good job. As a bonus, the facility was well-maintained and the staff were all friendly and I was greeted the moment I walked in. You can tell that their priority is organization, cleanliness, and a sense of great customer service. In conclusion, New Vision Dental is the place to go get your teeth cleaned, I fully endorse this place and would recommend all my family and friends to come here. read more

Update: (5/25/17) Today I got both my wisdom teeth removed and things went super smooth! I was terrified that I was going to have a panic attack because of my anxiety but Dr.Au eased my fears. As he worked on my teeth, he explained what he was doing and kept asking if I was in pain or if I needed a break. They even kept my parents updated on what was going on while they were waiting for me. Everything went smoothly and I was out within an hour and a half. They went over the instructions on how to clean my teeth for the next few days, what I could and couldn't eat and if I had any issues to not hesitate and call. This place has the best customer service and the friendliest staff. Definitely recommend this place read more

I give this office 4 stars because Dr Brandon Au is a great dentist and his make dental assistant is along amazing and very gentle. My entire family has been to his office and we are all happy with Dr Au and his work and his overall energy. The reason for the 4 star rating is because I've had some communication issues with his staff. Since making an unfavorable review in the past, Dr Au has stepped up and has addressed the issues with his staff. I am giving this 4 star review because his services are great and deserve a good rating. read more

I typically am horrified of going to the dentist, but when my friend told me that this place was gentle and friendly. I decided to give it a try and to my surprise, Dr. Au was very knowledgeable and would explain every step of the way and that made me feel more comfortable because I actually knew what was going on. Unlike other dentists that I have been to, he was very clear and spoke "English" not dentist terminology that we all don't understand. All in all, this is the first dentistry that made me feel at ease and my fear of the dentist is basically gone. I will definitely tell my friends and family about this place. Thank you New Vision I will see you guys in 6 months read more

This place is amazing and I would recommend it to anyone! Both the staff and the place is welcoming. Dr. Au does a magnificent job on my teeth and he does a thorough check up to make sure there's no diseases in your mouth, cavities, root canals, etc. I would definitely recommend visiting Dr. Au the next time you need to take a trip to the dentist! Thank you Dr. Au for everything and making sure my teeth are up to par! See you soon! read more

My children and I came in for a cleaning fairly harmless. Dario and the other dental hygienist were awesome with my kids. The did X-rays and a cleaning and showed them how to brush to be more effective as well as flossing. Dario was kind and very informative. Dario did my X-rays and cleaning, and Dr Tran did my check up. I told Dario about a sensitive area on a couple of my teeth and told me to use a soft toothbrush and some Senodyne toothpaste and how to use the new toothpaste the proper way. As of Monday 2/24 evening I have been using the new toothpaste and brush and those 2 teeth having been bugging me. Thank you! read more

I have been a patient of Dr. Aasim Shah's for a couple of years now. Dr. Shah is very honest about your dental care and really shows concern when something needs to be taken care of. I also appreciate the proactive reminder phone calls from the office about scheduling follow-up appointments, or reminding about upcoming appointments. The office staff is very professional, extremely friendly and super resourceful. They can even help you out with questions other than scheduling dental appointments! The office is clean, and the waiting room is almost spa-like! Definitely would recommend this office, especially if you have a dental insurance plan that covers 100% costs on regular, preventive care visits. read more

I truly enjoy coming to this dental office. Doctor Au and the staff are the best. I've been coming here for the past 6 years and every time I come, they welcome me with a smile and a nice greeting. I have switched dental insurance more then 3 times, and every time I switch, the office manager, Karina, does a wonderful job going over my benefits and how my plan works. Of course, having an HMO is not better than PPO. I currently have an HMO and my co-payments can be high depending how extensive my work is. I personally think that many people who have HMO can be upset once they learn that HMO is not the best insurance to have. The good thing is that this office will go over the cost based on your dental health needs before any treatment is done. I really appreciate that this office is very thorough on this aspect. I will continue to be Dr. Au's patient and will refer all my family and friends! Oh, one more thing... Dr. Au is a USC graduate!! read more

Great family dentist. I switched dentist office's about a year ago and couldn't be happier. The staff and doctors are great with my 3 yr old daughter and husband. They're very friendly and honest. The office is clean and modern. They offer an array of dental treatments but are not pushy. We have been pleased with the suggested treatments and feel healthier because of them. We pay $35 per exam/cleaning with insurance. read more

New Vision Dental - Oral Surgeons Near Me - Glendora, California

Always pleased with the friendliness and cleaniness at New Vision Dental. I've been a patient with them for approx: 5 years. read more

New Vision Dental - nice informational table outside before going in also available coupons for round the area and Dental products as well very useful - Oral Surgeons Near Me - Glendora, California

I have been to this dentist for a total of 4 visits over 1 1/2 years. Love their front desk for always remembering my name and always accommodating to my fluctuating schedule. The Dentist is Ok. He had difficulty numbing one of my tooth for a root canal and I will not say the procedure was painless but he got the job done but the color match for the tooth was not great. you can tell a root canal was done. However, this is where my ok experience ends. Since my dental procedures at this office my tooth to tooth contact became extremely tight. I had brought it up several times but they blamed it on my wisdom teeth shifting. Seems impossible as my teeth were easy to floss prior to 1 single procedure and extremely difficult to Floss after. I recently became a Cash patient and I paid $209 for my last visit and this is what I got- Dental consultation, 4 bite X ray, tooth polish and Fluoride (which i did not ask for). I attempted to get my X ray sent to another Dentist and for my own records. They will charge $85 for them to send the X ray. When I asked they said that $50 price does not include the X ray. If I wanted them I had to pay for them. If another Dental office attempted to get them They will charge $85. (I did not pay for it) Also that $75 Fluoride which I did not ask, the other office charges $20 and they ask before they apply. This time my cleaning ($80) was subpar, my last hygienist cleaned every tooth, and took her time this time it took her 7min to polish and floss. Oh and why does this office have great reviews, its cause they office their patients a special little something if you leave them a good review. I know Cause i was one of them. So if you are a Cash patient go elsewhere this office lacks transparency. If you want a 2 star experience this is a perfect office for you but if you expect great Dental work, keep looking read more

Worst place I've ever been, the X-ray lady didn't speak English and took 45 min to do the X-rays.....and she even did them wrong I had to have then redone. My feeling came out my tooth and I just wanted it put back in or refilled. Nope he said I needed a root canal. Total price over 3,000. The Dr. Changed his comment so please do yourself a favor and look at my pictures and read what he really wrote. It's unbelievable!!!!!!!! Apparently YELP won't let me post the pics that the dr really said. I'm sorry everyone but take my advise and stay away!!!! The reviews say it all. Oh yea the "Dr" also said if I wanted cheap work done I should have went to Tijuana. I posed the screenshots of what he said but Yelp took them down read more

Similar experience as everyone else here. Scam artists! Went here last year for a check-up and cleaning. Had a bad feeling about the place as soon as I walked in - new equipment, new furniture, new HD TVs to show you where you have cavities, etc. - the money to pay for all this stuff is coming out of SOMEONE'S pocket. By the time my visit was done I knew it was the customer's. Got an x-ray and the dentist said I had 6 cavities...really? The 24 year old who hasn't had a cavity since he was a kid has 6 cavities? Is that a fact? Shortly thereafter they walked me into an office and said I needed a mouthguard ($200 out of pocket) and some gel ointment because my gums were bleeding ($300 out of pocket). Really? Ointment for my bleeding gums? Maybe if the dentist hadn't been so rough with his "deep cleaning" my gums wouldn't have bled in the first place. Isn't it convenient that I just so happen to need all the work that my insurance doesn't cover...hmmm. Oh, by the way, I have a Blue Cross 90/10 dental plan. You guys must be stupid to think I would be willing fork over $500 just because you say I need something. That's why I have insurance! Sure enough I left that day and never went back. A few weeks later I went to my usual dentist, Dr. Tam, who is awesome, and he said ZERO cavities. What a surprise. Needless to say this place still calls me and leaves me voice messages saying I'm due for a "check-up". They must be dying for customers with the hodge podge operation they have going. Stay away from this place! read more

Brandon Au is still my favorite dentist. I have a very real serious worry about dentists and he's the nicest person along with staff who are really accommodating. Also they cover many insurances so that's nice. read more

I went into this dental office last week because a very good friend referred me there. I was amazed by the staff.My overall experience from beginning to end was nothing short of wonderful. I was greeted by name as soon as I walked in the door, I can say I have never been treated like this at a dental office . The back office staff was great, they took different x-rays and made sure I was comfortable . Dr.Au has such a great personality , he explained the dental treatment I needed and I can honestly say I am looking forward to my next dental appointment. I would like to thank Violet, Hugo ,Angelica and Karina . You guys rock !! read more

Was going to choose this location as my dental office, but quickly changed my mind. Was going to schedule a routine cleaning exam and they tried to tack on several other services that were not required, of course my insurance does not cover these services. None of these Services have ever been required in my whole life when going to visit the dentist for a cleaning. read more

Came for my regular check up and I also needed whitening. Tech did a great job. During the process he checked in on me exactly at the times he said he would. Made sure I was comfortable throughout the process. Will go back as long as he is still there. read more

If I could give 0 I would. I am beyond phased off with this office. Charging for final restoration that should be covered and included with a filling. Doing such a terrible job on my son that he was crying in pain and asking to leave. Now we have to have a tooth pulled and another root After speaking with our insurance we had a refund of $550 or the $700 we paid. New vision charged us for work that the insurance covers. AND charged insurance as well. Beware of the codes they give your insurance and what they charge you read more