Called in to ask for some info and the person who answered the phone was beyond rude, cut me off before I could finish asking my question and hung up on me. Was honestly hoping to get good customer service as this place has good reviews but obviously that wasn't the case. read more

Dr. Chae is friendly and they adhere to covid sanitization protocols very well. Just know if you have VSP that 1. they won't honor the 20% discount after allowance used 2. Anti reflective coating pricing starts above insurance guideline amount read more

It was ok . The employees were very nice,but was only by appointment. We went to lensCrafters they were a little more helpful. Picked out eye glass & Made appointment .My aunt had gone there before to New York Style cause her job would pay for it. read more

Glad to say I have now found my new optometrist! Dr. Chae & her staff were very welcoming considering I'm a first time patient here. Dr. Chae was very nice & knowledgeable! She made me feel comfortable through every exam and answered all my questions. Marlon was also amazing! He was the optician who helped me pick out new frames! I actually ended up getting two (Tiffany & Co and Chanel). He was very patient considering I was very indecisive. I had over 10 frames that I was interested in & he helped me narrow down my choices. When I came to pick up my contacts & both glasses, Jay was very helpful & assisted me in trying them on and made sure I didn't need any adjustments. Thankfully they both fit perfectly. I had my eye exam on a Friday and my frames & contacts were already ready the next week! Would definitely recommend this place to anyone! read more

New York Style Optometry - Dr. Eunmi Esther Chae, O.D - Eyewear & Opticians Near Me - Van Nuys, California

1 star Here is my situation: My contact lens prescription will expire on 4-14-2019 yet, so I tried to order contact lens from this clinic since I ran out...but this clinic is so insistent on having my eyes checked before I can order my contact lens,trying to tell me it's too early to use my benefits since I came to the office last April 2018...well,I guess I will order it somewhere from someone who can accomodate my order without the hassle of having me come for an eye exam since I am not yet ready to have it done. And FYI: My benefit coverage for this year starts on January 2019, there is no such thing as too early ...which means I can order anytime I want. I am glad there are so much options in this world. read more

Great place! They got me in last minute, appt was on time, parking was easy too. Everyone is really friendly and I had the best optimist ever. She was so sweet, really cared, and explained my issues in detail. I felt like they took to time with me. It is also newly remodeled and very nice selection of glasses! read more

I have been going to New York Style Optometry/Dr. Chae since 2008. I have always found her and her staff very kind, friendly, accommodating, and professional. Dr. Chae is a very skilled, knowledgeable, and reasonable person and optometrist, and has earned my respect throughout the years that I have been her patient. I highly recommend her as your next optometrist! read more

I went to the store to change my glasses. I wanted to make sure they accepted my insurance. The lady told me that I needed to wait outside the store. I waited 15 minutes, no one ahead of me. She was rude and unprofessional when I asked about the glasses. After 30 sec she said, I don't have time before I could finish asking my question. She was really rude (especially with other races). She wasn't interested in customer service anymore. The lady is short, with dark brown hair, about 50, how come the store hire such person? I won't come to this store anymore. Would give zero stars if I could read more

My bf family has been coming here for years and without insurance I decided to give it a shot! It was easy to make an appointment right away with the date and time I requested, the girls were super nice and attentive. The doctor is great she explained everything to me In detail of where my eye sight was and bc my eye sight has gotten worse it was nice to hear someone who cared enough to explain to me what was going on. I ended up getting Chanel glasses which as a pretty penny, but the doctor was kind enough to give me a few discounts off the frames and the visit. I would recommend this place to everyone, they make you feel welcome and like they really care. Two Thumbs up!! read more

New York Style Optometry - Dr. Eunmi Esther Chae, O.D - I love em!!! - Eyewear & Opticians Near Me - Van Nuys, California

Recently moved to the area and was looking for an optometrist to renew my contact prescription for the year since I had run out of contacts and my prescription for last year was expired. I started calling optometrists around to see who could fit me in on the same day. while I was very excited to find this optometry to have an open appointment for the afternoon, when I got to the office the treatment from the doctor was not the best. The staff was very friendly overall but when I asked questions to the actual doctor the attitude and way she responded was just not nice. She even told me "I don't have time to go over an optics physics review right now" While i was just asking questions about the fitting for contacts. I had only gone to one other optometry in California before and they were always gladly able to help me and answer all the questions I had in regards to contacts and they also gave me many different samples to try with no immediate pressure to pick right away. Here it was the total opposite. After i asked the doctor For more help she gave me other contacts to try And take home but didn't fail to tell me i have to go into the office with my decision on the next appointment. I'm just disappointed i didn't just wait 4 days to go to another doctor with better yelp reviews. Now i have to go back to this office to finish the contact picking process since a claim on my insurance was already started. read more

I am shocked at what just happened at this optometrist. I called to make sure they were still going to be open until their listed close time of 6:30. The woman who answered the phone, turned out to be the doctor, and she told me that my request for moderate vision correction was too complicated for her. I asked about coming into see their glasses selection anyway, and she told me that the selection was very poor. She was out right discouraging me from coming in. I went in anyway to find a beautiful office, but the doctor and the man that showed me glasses definitely did not want my business. I found some glasses that would have worked, but I don't want to go where I'm not wanted. They get two stars for the gentleman being polite to me and the beautiful office. I rarely write anything but a five star review - this was just wildly disappointing. read more

The appointment service was as easy as it could be! Found out my usual doctor was not available on my new insurance (new job, new set up), so decided to might as well find someone who's closer to work and home. I was able to request for information and inquire through email from their website. So seamless, I came in the same day I inquired. Everyone was professional and was impressed by Dr. Chae's care. The equipment is much newer than what I am used to but still familiar for anyone being examined on. The variety and selection of glasses is amazing, the most I've seen from any office. What I'm also pleasantly surprised is the detail to helping clients match with glasses that best work with their face. I have a typical Asian build with wide nose and narrow bridge, so having glasses available is great! read more

Dr Chae is lovely, she is has the best bedside manner. Knowledgeable and explains everything thoroughly which I appreciate. Her staff is nice, I highly recommend her for eye care and services. There is a fairly large selection in optical wear from higher end designers, to the more affordable. I believe she accepts most insurances and her staff will inform you or you can always check with your carrier. read more

FANTTASSSTTTTIICCCC optometry!! Staff is great, the doctor is so nice and thorough. Their prices are reasonable. They have a great selection in regular glasses to top of the line frames. Definitely recommend it for anyone (we also bring my nieces and nephews here). read more

They're amazing! They have great prices and will work with you if you don't have insurance. They're very affordable. I have recommended many of friends and family here. Will keep coming back year after year. read more

I have been coming here for years. Wonderful staff, great celection, very professional and accommodating.

I have been a loyal customer for years. Today I made an appoinment for both glasses and contacts, I happen to forgot my debit card but I had cash to cover copay and exam not enough for deposit on glasses which I could have gone home pick up my debit and return to put the deposit(5 minutes away) the grateful optometrist decided by herself I didn't have enough money to pay so she decided not to do my contact exams so that I can put a deposit instead!!! WITHOUT CONSULTING OR TELLING ME!. I had bought glasses several times before and paid every single penny and today she decided to choose for me. 1.5 hrs wasted so she can decide that what i can and ca not afford!! Horrible customer service. Thank you but no thank you! Love how Dr. Is very defensive. Ive missed 1 appointment, 2 i told you i had the money to pay for exams and my co-pay. Either way. Toodles. :) read more

I would recommend this place to an 100%! No doubts about it. I was new to glasses and they were so informative, patient, and kind. I had done my eye test with the doctor and she stayed with me the entire time to find the exact glasses I wanted. She was so sweet! She also helped me budget wise, because being a student is tough! The staff is by far excellent! They are very welcoming and kind and attend to your needs with top care and quality! Thank you again! read more

I was walking home and randomly found this place. I was in need of reading glasses so popped in to glance at their inventory. They were very attentive and accomodating. I was able to be seen that day by the optometrist (who is super sweet) and found the frames of my choice. All of the employees there are pleasant and welcoming. They have a nice selection and offer competitive prices. I ended up purchasing reading glasses and was given a great deal on a pair of Raybans. Highly recommend!! read more

Chose this office about 4 years ago because it was so close to me. My husband and I have been going here ever since. Dr.Chae is the best. She is very friendly and takes her time with all her patients. Her staff is very helpful with finding glasses that meet your budget and try to help you find the best fit. read more

I love this place. They are super attentive and always helpful. It's okay if you don't bring a family member to help you choose the perfect Eyeglasses. They will help you make the right choice. They are honest and friendly! read more

I asked for a mask and the lady in there short Chinese lady was rude and said I was being demanding for a mask when I just wanted one mask to use , better way to handle a situation read more

Great staff, great service. Our second year using them for our glasses and it is always a positive experience. Received our glasses within a week during they busy holiday season. read more

Dr. Chae is the best in the valley. I reccomend her to all my friends and family. Dr. Chae takes her time and really takes care of her patients. I been going to her office for over 6 years now. The office always has a great selection of frames and the staff is very helpful and sweet and knowledgeable. Thank you Dr. Chae & staff. See you soon! :) read more

Dr. Chae and All her staff are very nice and helpful. I have VSP eye benefits and I was not disappointed with this place at all! I'll be back when I run out of contacts :) Thank you !! read more

I'm very happy with my visit and experience. I came here years ago and regret not returning sooner. Dr. Chae was very thorough with my contact exam and informative at the same time. The staff was welcoming and efficient! They are very organized and the place is well maintained. I can't wait to go back for a pair of Chanel's! read more

Dr. Chae to the rescue! After posting our review yesterday, Dr. Chae personally gave us a call the next day and apologized for what had happened. She really is one of the sweetest caring optometrist you will ever find. Extremely knowledgable and thoughtful, and gave great suggestions. Although we still think her staff could be a bit better trained in certain situations, we know that Dr. Chae was having an extremely busy and tough day the saturday we called her so she didn't have the few minutes to talk to us -- and we completely understand. What made us switch to another optometrist was really two things -- the far drive since we moved and also because of that bad phone call. But honestly only a caring doctor will call you and follow up and apologize for what had happened. So really it's only the far drive that's made us switch to another optometrist. If you live in the area and need an optometrist, please give Dr. Chae a chance. We've watched Dr. Chae expand her store from one small area to what it is now. She has the most variety of glasses/frames from high-end to low-end and you will definitely find something you like. We will continue to recommend our friends to her and truly wish her continued success. read more

Got my glasses and prescription sunglasses here, the doctor was very sweet. Was told that it was going to take 2 weeks to a month to get my new glasses and a week later I already have them. Great service. read more

I have had 2 Lasik surgeries in one eye and haven't worn glasses for more than 20 years. I had my fears and reservations about getting glasses at first. Dr. Chea was easy to work with and answered all my questions making me feel at ease about me getting glasses. She was detailed in explaining the tests and what to expect. I only needed a light prescription for night driving. The staff was great too. Very friendly and professional environment. I must have tried on 30 glasses but Ms. Alvarez helped me find the right ones for me. I recommend you come here. They take care credit and VSP insurance. read more

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So I had my first eye exam in a year because I was having severe headaches recently. My girlfriend has been a regular with this optometry for 5 years and insisted on bringing me there to get my eyes checked. Lo and behold, I do have astigmatism. Dr.Chae was quite thorough with her explanation of my eye condition and was quite quick with the work as well. I would definitely recommend this place to other people! They take ANY type of insurance (I believe) as my girl has had multiple types throughout the years and they've been good with it. Frames are extremely cheap and below market price for some, actually! I don't understand the bad reviews below -- if either they're really unsatisfied customers or fake reviewers trying to ruin the business but definitely give this optometry your time! I am no fake account either. Seldom do I write for comments but they are mainly because I write to attribute my time and help to better a business that I personally think is worth investing on. Good luck and god speed! Will see you guys again sometime next week to pick up my new pair of glasses! :) read more

I usually go to Costco for my contacts and exam, thinking they are the cheapest. I am leaving to Korea this Monday, and realized I ran out of contacts! I called around a few places in panic. Jay at the front desk made some accommodations and she took me in as the last patient of the evening. Dr. Chae gave me a very thorough exam. She even flipped my eyelids! She showed me a gross picture of what can be hiding under the lids and explained to me why she did this. I wasn't planning to get glasses, although I really needed them, because of my tight student budget. They offered a discounted package deal, and I was able to get the contact exam, a year supply of contacts, and a pair of glasses all at an affordable price! And they told me they will be all ready by the next day!! This place is awesome. The staff and doctor were very friendly and accommodating to my schedule and budget. The price of the exam is one of the best in the area. I was surprised that they even have a very big selection of nice designer glasses, and I plan to go back to get one. If you don't want to take a number and wait around to be serviced, try this place! read more

New York Style Optometry - Dr. Eunmi Esther Chae, O.D - Eyewear & Opticians Near Me - Van Nuys, California

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I have been wearing glasses since I was 8 years old. As a child I heard my mom sigh through every eye exam which is unnerving as a child. To this day I loathe eye exams with a passion. I wish that I had an optometrist like Dr. Chae when I was a kid. Dr. Chae has always been kind and nurturing. She knows that I hate eye exams, but patiently walks me through the process. I'm pretty positive that I answer the majority of the letters on the chart wrong, but Dr. Chae never makes me feel stupid or insecure. She is honest and gives me the recommendation to wear glasses more often. I do my best to listen to what she tells me to do, because our eye sight not something we should not take for granted. Her knowledge in her field of optometry is extensive. Tonight we discussed the eyes aging process and what I should expect with my vision in the next couple of years. The staff is extremely nice and helpful. Like any establishment they can get busy, but Dr. Chae and her staff are committed to giving the best customer service. So, I DO NOT believe the prior 1 and 2 stars to be valid. I have worked as a customer service representative for Time Warner Cable, and I have used a relay operator. I strongly disagree with you, Jevon, and your interpretation of the situation. I believe Dr. Chae wanted to take her time with you as a new client with special needs. I am positive that her intentions was to allow enough time for you to receive the best care. The facility is extremely clean and has great natural lighting. There is an extensive selection of frames and color contacts to choose from. Some ladies love their handbags and shoes, I love my Chanel and Miu Miu glasses! Tonight I picked out a pair of Dita sunglasses and Dita eyeglass frames to add to my collection. (Dr. Chae, please don't tell my mom I splurged-lol) I have been going to Dr. Chae for years and don't trust anyone else. So, go get your eyes checked, eat Korean BBQ, and get your groceries at the Korean Market. Now that sounds like a triple threat. Thank you Dr. Chae for your dedication to serving our community. YOU ARE THE BEST! read more

I'm really pleased with my whole experience here. I was debating between two places and decided on this place because Dr. Chae went to the Berkeley School of Optometry. Easy parking, business hours that are convenient, and her staff is professional and courteous. It took me about an hour (if not longer!) to choose frames and the person helping me was totally patient and let me take ask the time I needed, giving his opinion and feedback whenever I asked. They figured out my insurance and had me glasses ready in less than the week they promised me. Dr. Chae is my new eye doctor from now on! read more

Didn't have an appointment, but was able to fax over my presrcribtion to make sure I wouldn't have to wait to long. Friendly and super helpful staff. They have a trendy and large selection of glasses. It took less than a week to order and picked them up before my trip. Thank you so much..love my new and stylish sunglasses. read more

New York Style Optometry - Dr. Eunmi Esther Chae, O.D - Eyewear & Opticians Near Me - Van Nuys, California

I have been going to this place since the very first day I realized my eyes were going bad. Lets take it back to 1999. I have seen at least three doctors come through and the one that has made it become what it is today is Dr. Chae. Dr Chae has been my optometrist for the past 4 or 5 years and each time I visit with her it has always been an enjoyable experience. She covers everything from the eye exam for both contact lenses and eyeglasses to explaining the progression of my ocular decline. I have recommended this place to my friends and family. They also carry the highest end of designer eyewear and offer them at great prices as well. Her staff is always pleasant and are very helpful each time I'm there. Thank you for your great service and I will definitely be back soon to get a new pair of eyeglasses!! read more

First time customer. The Doctor and the staff were friendly. I would definitely recommend this place and I will be returning when I need another check up. read more

Dr. Chae is awesome!! Very pleasant and knowledgeable.. I like how she explains everything to you and answers questions with as much detail as possible.. She is very careful and meticulous, exactly what you would want from someone poking in and around your eye.. read more

So happy to have found this optometry business. They took excellent care of us, with great time and detail expended to make sure we were fitted with the proper frames to suit our faces and needs. We were fortunately able to come in on a weekend. Their selection of frames is wonderful and they were excellent in working with our vision insurance. Grateful to have found NY Style Optometry. A big shout out to Marlon. Super guy! read more

RUDE RUDE DOCTOR! Again, RUDE RUDE DOCTOR! Third time if I wasn't clear: RUDE RUDE DOCTOR! Staff doing damage control for the RUDE doctor who obviously showed the worst behavior, manner in the world (and I work as a RN in a hospital, and have dealt with doctors every day of my working life). We came as a group of five, I have my two well-behaved kids with me, my mom and sis. We didn't have appointment because I called days before and we were told we can just walk in. Minutes into walking in, the RUDE doctor told her staff loud enough for us to hear: if we are not buying, she does not want us there! The nerve! We didn't look like we have money to spend? Sizing us up because why? I didn't bring my Hermes bag nor wore my Louboutin shoes? Does she want me waving my Mercedes Benz car keys before she gives me a welcoming attitude? Does she want me to bring proof of ownership of our restaurant so she can see we have means to afford her overpriced goods? I promised my mom a gift and inasmuch as I want to leave, my mom found a pair she loves. Marlon was so attentive that we still bought a $600 Tiffany pair. We pick up in a week and a half and this review would obviously have been read. If they retaliate because of this review, I am going to update and look into better options of correcting this maltreatment. This doctor deserves a negative review! She is CRUEL! read more

I've been going here for 6 years now. First time I walked in here, I didn't have an appointment but they still accommodated me. I've changed my insurance 3 times already and never had a problem getting coverage for this place. I love the office, it's really nice and clean with awesome and helpful staff. Great selection of glasses too! I love trendy glasses and she has a nice selection of styles that fit my taste! It's never too expensive too! My latest pair (Chanel) was quite a bargain since there are discounts plus insurance that covers the cost of them. I've been getting lots of compliments too so I refer them to this place. Dr. Chae is very thorough with her check ups too. She makes sure that we understand what's going on. Love this place and the staff! Never had a problem with them and they're very helpful. Definitely recommend this place!! :) read more