We had J and M Appliance and Repair come to our house a number of times. Jacob, who I assume is the…read moreowner, could not have been nicer and his customer service is stellar and his prices are very reasonable. He has put in a new garbage disposal for us, repaired our dryer and recently repaired our washer. He's never in a rush, he takes his time and does a thorough job. If we should ever need appliance repair in the future we certainly will call Jacob. So glad we found this gentleman. We highly recommend him.

Jacob came out and diagnosed the issue with our washer, ordered a part and was back in another day…read moreto fix it. Professional, knowledgable, friendly and honest - highly recommend!

A wonderful experience! Vadim was able to come the next day to fix my squeaky dryer. Price was…read morecompetitive, and the actual appointment was very quick and professional. Looking forward to recommending this company to my friends and clients!

Great work by Vadim. He installed an ice maker for me. Good communication, prompt, and I will hire…read moreagain. Thanks!

Another broken appliance and Hammer to the rescue! This time it was our washing machine and it…read morebroke during the weekend. Why does everything always break on a weekend or holiday? I did request a quote on Yelp and when Hammer Appliance responded was reminded of the times they had saved me in the past. Next time I"ll just reach out to the directly! Jason offered to stop by at 8am on Monday morning to take a look. He walked in on the first day of camp for 3 kids so my house was pure chaos (sorry Jason!), but he got right to work and fixed the washer after identifying the issue was a string caught from one of my 15. year olds bikinis. It's always the kids who seem to break the applicances. They were very responsive, right on time and got the job done. 5 stars for that!

Received an immediate response, prompt appointment and excellent professional work. Would highly…read morerecommend!

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Do not call or trust these people! They were supposed to do a routine maintenance on our a/c unit…read more They claimed it would cost $79 on the phone, which sounds more than fair. But when they came, the technician claimed it would be another $180 to clean the unit and that we needed to clean the unit before he could finish the inspection, which is totally a scam as we have used another company who did all of it for one flat $99 fee but wasn't available since we are selling our home and wanted to get it done sooner than later. And then he tried to upsell again by saying our Freon was low. But we declined since we had to pay $80 just for him to visually inspect our unit without being able to complete the inspection. So now we have to do the entire thing again with another hvac servicer, one that is actually honest and not upsell a routine maintenance into an almost $300 charge! We even spoke with the owner/manager who said nothing could be done. So they won't even work with you, and you have to pay $80 just to get them to leave without really doing anything of any value. So save yourself the money and the headache and look elsewhere! In response to the business manager: I gave AI screen shots of our interactions and people can read their take on our situation. The fact that you deleted the part where I took a screen shot of you telling us to go ahead and allow the technician to do the work and that we would discuss price later is proof of your dishonesty (see photos). I never said it was for 3 furnaces. I said that we had 3 hvac units and one furnace was being repaired for a minor gas leak, which was fixed. And that we don't have a/c bc we need a functioning furnace. And who services furnaces in the summer? And the fact remains that we were told one price, and that you guys could not complete the maintenance per that quoted price. If that was the case, he should have left and not charge us anything. Instead we had to pay $80 for nothing essentially since the maintenance could not be completed. It also doesn't change the fact that you guys charge an egregious fee for cleaning, which is why we declined the service. He said he had to open up the unit and even maybe clean it with chemicals. This is absolutely unheard of. Our normal HVAC service providers are honest people and have been maintaining our units for many years and they have never told us we had to open up our unit to clean it (which is risky for routine maintenance). You guys have proven that you do not behave honestly, and instead, are a lower/reasonable cost on the phone and up charge for unnecessary work when on site when most people feel they are already stuck with you. Who in their right mind would agree to have someone do the work and then decide on the cost (as you admitted to below)? That is just another way to get us stuck with the work with no idea of what the total actual cost would be. No professional contractor operates like that, and no one should agree to work before knowing the cost. And we are not the only customers who felt scammed and over priced if you read other unhappy customers. I should have read the reviews more closely as you also service appliances which skews your reviews for smaller less complex jobs, making it harder to ascertain your credibility and affordability for just HVAC. But my review stands as is, and nothing is being misrepresented. Maybe this review will help you take another look at your business practices, and if you cannot complete the job you were sent for, you shouldn't charge for it. You should also do a better job getting clarification on the work. I assumed you knew it was for a/c annual maintenance. The fact that we had our furnace repaired shouldn't impact that and you guys should know better than that. Otherwise, how can you call yourself an hvac service provider if you don't even know that you need to service air conditioners in the summer and furnaces for the winter? So your excuse about the wrong work being performed is entirely on you as the service provider, not on me and not on my husband. And I never said I wanted 3 furnaces to be maintained so go back and listen to the call as that was never said. And my husband never agreed about the wrong work being scheduled, further reducing your credibility. They can quote whatever they like, but it doesn't excuse that they pressured us to do work before even telling us the price (see photo), they are over priced, incompetent if they think they need to open up an a/c unit to clean it (which is risky) plus no one maintains their furnaces in the summer. Given that we had to repair a gas leak in our furnace, I just wanted to see if it was working okay because the a/c won't work if the furnace won't work. So there are no inaccuracies in my review, but there are glaring issues with this company and how they operate. People can read all of this should they choose to and make up their own minds. IMHO this business is someone you want to avoid.

When ordering the washer, website stated delivery on 6/6 and that was accurate!…read more Delivery was confirmed via email for 11am-2pm. Driver arrived at 10:45 Delivery drivers were friendly, courteous, and careful. Not one ding or dent from front door to basement while removing old washer and installing new washer

Great customer service, great delivery and installation. Driver, Manuel and Helper Gustavo were…read moreboth respectful and kind! Kudos to ABT!

Rich worked very hard to fix my Speed Queen washer. He checked out everything that was the possible…read morereason it wasn't draining completely. Turned out to be one of the two computers on the Speed Queen. The computer was expensive but I chose to replace it rather then look for a new washer. I would definitely recommend Chicago Appliance for any appliance item I have. Rich was great.

Water dispenser on Ge Fridge not working. Came out on Thursday 7-16-26. About 2 hours late…read more David (& Chich) gave me price of $450. I agreed if they would fix my water dispenser. They installed dispenser heater and water filter, probably about $130 total. Cleaned & flushed drain. Still wasn't working. They said I had to move fridge to get to rear. They would come back after I moved fridge. Also said there would be additional charge? Didn't sound right to me that I would pay more than price I agreed to. Would not call again.

I was having an issue with my washing machine and Kai, the service technician, was here the next…read moreday ! I have been dealing with Skye for about 2 years and I couldn't be more pleased. In this case, Kai honestly told me that the needed repair would not be worth the cost ( my machine is very old ) and he took the time to sit with me and choose a machine he recommended from the Loews website. I highly recommend this company. Dale R

I'm sorry to have to do this, not sure why my relationship with this company has changed but I'm a…read morebusiness woman and I just can't tolerate greed. In the past I have used you and have never paid an estimate fee for your coming out, but this time I was charged $65. The worse part about this is that I should have been done with this business back in July, when the owner ordered and put a white cover on my stainless steel refrigerator without consulting me first. When the tenant sent the photo of the finished repair, I was hoping that the white part that I was seeing in the photo was a protective plastic cover..... but nooooo I find out this was the actual part!!! Who does this???? Yes I understand that no other part could be found, but this could have been communicated with me for my approval before you even purchased it. Your doing this clearly shows that making your money was your only concern. Unfortunately the tenant paid him. I won't be using you again. Be aware of a company that only exhibits its Happy Customers reviews. A photo is worth a million words.

Wonderful customer service, install, and pricing. I have bought 6 appliances from them and it's…read morebeen an exceptional experience each time! Highly recommend!

Just wanna give everyone an update on Novak and Parker, they stepped up to the plate and replaced…read moremy Forno stove with a brand new one out of the crate after a year of dealing with Canada and their scratched parts for my stove. I am very happy that Novak and Parker delivered a new stove today. They displayed excellent service & and their delivery guys were very professional and courteous!!! I will definitely recommend them to anyone who wants to buy an appliance from them! Thank you, Novak and Parker!