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Nichols Plumbing

4.7 (28 reviews)
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Services - Nichols Plumbing

Plumbing inspection

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Reviews With Photos

New Water Heater
Mary C.

This review is regarding a water heater. Bob was very helpful in answering all my questions and the most affordably priced. I called several other well known companies in the area to price out water heaters and they were considerably more, some even seemed too busy to bother getting me all the details I asked for, and one just didn't have as qualified person to answer questions. The day of the install Bob and his assistant Mark who has been with Bob for over 20 years were here on time and ready to work. They drained the water heater and cleaned up. He removed the old water heater. Bob took the time to explain a few things about my new water heater and how to maintain it. I had a few other plumbing issues and he took the time to explain what he could and couldn't do. Nichols plumbing is professional, friendly, and affordable. Don't go anywhere else!!

Yesterday,-not much of a selling point for the house

If I could give them 100 stars I would. I listed my house for sale last week and this week noticed a whiff of sewer odor emanating from the bathroom. Yesterday, thinking it was just a wax ring I had someone pull the toilet. Wrong! Underneath was a crumbling lead pipe, beyond my handyman's scope of practice. I called Nichols Plumbing this morning and talked to Bob. and explained the situation. He graciously rearranged his appointments to be able to come out this morning and assess the situation, give me a bid and do the job. He and Josh were very thoughtful about following COVID precautions, protecting the carpets, making as small a hole as possible in the sheet rock (and creating a access) as well as taking care to not let the pets out as they went back and forth. To top it all off I feel their price was quite fair. I am so fortunate to have found this company and highly recommend them! As you can see from the photos one pic is definitely NOT a selling point! Thank you Bob & Josh :-)

We plan to get an estimate for this beauty!

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7 years ago

Customer service is excellent! He was quick to respond and even showed up early. I will definitely use Nichols Plumbing again.

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Ask the Community - Nichols Plumbing

Review Highlights - Nichols Plumbing

The big company plumbers would learn a lot by seeing how Bob operates especially on the customer service end.

Mentioned in 19 reviews

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Sutherland Plumbing

Sutherland Plumbing

4.9
(368 reviews)

I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

Sutherland is a highly professional family business, and they went out of the way to solve my…read moreproblem. The water suddenly stopped running in my house - well, not exactly, it would run for a few seconds and then stop. I asked my neighbors and their water was all running fine. Portland Water Bureau said it wasn't their problem. So I called Sutherland Plumbing randomly, and we did some trouble shooting over the phone. It looked like it may be a VERY expensive issue in the pipe between the house and the street. Ti Sutherland found a time to come by, since this was kind of an emergency since we couldn't shower, and he found the problem in just a couple of minutes. Turned out it was only the HOT water that was being stopped, and it was a janky flood prevention device that had been installed with the water heater. The batteries died and it shut off the flow. Replaced the batteries, and boom! We're all fixed. Ti actually got a big kick out of the whole process. Solving problems is his bag. Highly recommend.

Nichols Plumbing - plumbing - Updated July 2026

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