And the awful customer service continues as SIERRA, supposed supervisor of Ninja Sushi Waipio, continues to email me over YELP, as she tries to back pedal on the rude customer service she gave me over the phone. And may I remind all of you, she called ME up after I had paid and driven off to harass me about a 2nd free donburi another one of THEIR EMPLOYEES credited me for 3 nights earlier. Posted below is what she wrote. I'm over it. I took it to the BBB. Sincere, I think not. Siera M. has sent you a message on Yelp: Re: Don. "I called you regarding the incident but before I came to conclusions, I told you I would confirm with Lala, then return your call. Not even a minute later, you call complaining. I was simply just asking, I wasn't there when you received a hair in your don, I wasn't there when you got your credit, or there to hear what Lala told you. I was simply going to ask both parties first. So who's jumping to conclusions? I apologize for the hair and if we seemed unwelcoming, but my family owns a pretty well know restaurant on this island and even they know, that the customer is not always right and I feel that you were the one to jump to wrong conclusions. I called to ask about the situation, that is all." read more

I love Ninja Sushi. I've ordered from this location 10+ times and I'm never sick of it! Poke is always fresh, and they have so many different varieties and specials. Ahi lovers and sushi pizza are good, although we tend to always get spicy ahi bowls. They offer if cubed or mashed style, and i LOVE it mashed! They recently lowered their ratio of poke to rice (i go that often to notice lol) but it's still always tasty. Highly recommend! read more

We're going to Costco today??? Perfect, then I get to stop by NINJA SUSHI!!!!! Every Costco trip ends with a plate at Ninja Sushi!! I don't even bother with samples at Costco because of it!!! I posted some pictures of what I eat here mostly. Ahi Lover and Negi Hama are my favorite! They always pack it with fish! What's awesome is that the price is so reasonable! I'll always be back. read more

Ninja Sushi - Ahi lover! - Sushi Bars Near Me - Waipahu, Hawaii

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Strike one...... My wife had ordered a platter for her work and I was sent to pick it up. No, I didnt have a receipt with me so that was a mistake on my part, but still doesnt excuse what happened. I went in, and asked if a platter was ready for pickup under my wifes name for the time that it should have been picked up. The cashier says that we have NONE for the day! I asked her if she was sure, she said yes so I exited the restaurant and called my wife. After arguing with her about which location it was, she said that it was the Waipio location near Costco which is the one I was at. I told her to call the restaurant and to clear it up. So I went in, and the cashier says that theyre making it right now and she goes in the back to help (hide) the chefs in the back because my wife says that she yelled at them about it being on time since the staff was on a limited time lunch break. I ended up waiting and was given the platter without apology by any of the staff. For a non busy weekday, how does something like this happen? Obviously there is some procedure in place for party orders......someone dropped the ball on this one. Even if youre a ninja, I can see you. 2 more strikes and youre out! read more

Ninja Sushi - Superman Roll...$8ish - Sushi Bars Near Me - Waipahu, Hawaii

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I used to eat here all the time since it's close to home and cheaper than other sushi places. However 3 years ago I had a bad experience and stop coming here because their quality went down hill and whoever was a cook at that time didn't know how to make sushi.... Anyways, I was super hungry and Panda had left over scraps. I wasn't about to waste my money I decided to give this place another try and say they have redeemed theirs selves in my book. Tiger roll was on point, spicy tuna donbori was good, I would suggest to go lighter on the rice and a little more rice vinegar in the rice. Lol. read more

I love Ninja Sushi! It's completely different from places like Genki, in the sense that the rolls are much larger. At Genki, you can sample a bunch of different sushi since the plates are smaller and cheaper. Here, you definitely have to pick and choose what you want to eat. In terms of sushi rolls, all I've tried are the Superman maki and the spicy ahi hand rolls, both which I highly recommend. Since I'm low-carbing, I've now discovered the amazing-ness that is the ahi tuna salad. The white colored dressing that comes with it is so delicious, and they give a really good portion of spicy tuna. The fresh won ton strips also really complement the salad. I want one now. :( read more

I come to the waipio ninja almost once a week. A lot of times it's around lunch time but they never seem too busy and their always pretty fast. I recommend calling ahead to order so you can just pick up at the Counter. They do have a lot of seating to sit down and eat even a large family. Just be careful if the parking, sometimes it can get packed and crazy. Overall sushi is delicious I always come back! read more

Ninja Sushi - Sushi Bars Near Me - Waipahu, Hawaii

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Fast service, we order takeout. The sunset roll said it suppose to be seared but it wasn't. read more

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Ate this for the first time with my brother in law for a quick and close dinner. I had not been here before but I enjoyed the variety in the menu. The restaurant was very clean and staff was friendly. I ordered the kalbi-chicken bento and they were able to substitute the nigiri for spicy ahi nigiri. It was a slight additional charge but well worth it! The kalbi was slightly saltier than I would have liked. I LOVED the chicken. I didn't finish all my rice because I had 3 spicy ahi nigiri, california roll, and inari sushi. But everything was very tasty and very fresh. I liked the decor, a little much with the giant picture on the wall but I liked it. :) I can see why this can be a favorite place! #Yelp 365 Challenge - 007/365 read more

This is one of my favorite places for cheap take out sushi. It's not the best sushi out there, but if you want good sushi at an affordable place, this is the place! My favorite thing to order is the spicy ahi bento. You get spicy ahi on a bed of rice with 1 piece ahi, tamago and ebi nigiri with inari cone sushi and pickled cucumber for $10. Another thing I like about this location is that it has easy parking right in front of the restaurant and the food comes out quick, so you don't have to order ahead. I would recommend this place to sushi lovers that want a quick bite for a great price! read more

Ninja Sushi - Spicy ahi bento! Only $10! - Sushi Bars Near Me - Waipahu, Hawaii

This place is located near Costco Waipio. They have an extensive amount of sushi and rolls and combo bentos. On today's trip I ordered the soba bento. Because I can't eat egg or shellfish, they subbed out the tamago and Ebi and replaced it with maguro. I was also surprised that they give three pieces in their nigiri orders. The fish is fresh and food taste good. Because of its location, parking can be a challenge here especially on the weekends, but if your lucky and get a spot, this is a great place for lunch or dinner. They also have sushi platters for parties and potlucks. read more

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I've come here before & like an other ninja sushi place it's been good until last night when I ordered the spicy udon. It's was unbearable. I couldn't even taste anything at all. I had to take out the noodles & was it out to actually eat my noodles. No soup was enjoyed at all last night. Yeah I ordered it to kill my sore throat but I didn't expect it to be like this! Ordered the garlic salmon & it's supposed to be cooked not raw. Maybe it's because there is a sign that says sushi maker wanted.....I guess we'll have to try again when there are sushi makers back there & not front staff trying to make orders. read more

Ninja Sushi - Spicy udon gone too spicy! - Sushi Bars Near Me - Waipahu, Hawaii

The best Ninja Sushi on the island in my opinion. I always get a combo w/2 different maki selections and takoyaki. At the Other locations every time I get my takoyaki it's ALWAYS super hot. At this location I always get it nice, warm and ready to eat. My rice is always perfect and sushi is always on point every time!! Never disappoints me! They are sushi gods! read more

Ninja Sushi - Huge menu - Sushi Bars Near Me - Waipahu, Hawaii

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Really? You couldn't put it in a larger container or maybe 2. Especially during these times, do you think that's this is okay? read more

Ninja Sushi - Really!! - Sushi Bars Near Me - Waipahu, Hawaii

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Went to Waipio Ninja Sushi to pick up lunch and dinner. Due to the C-virus it was take out only but that's not a problem the problem is that they need more business! Please kokua our neighborhood businesses. Now for their food , I had their teriyaki chicken bowl. It may look small but it's not! I had it for dinner and am sitting here stuffed and writing my review. Got the Cold Soba Bento for mom and she texted me to say it was delicious and there was enough to share with my brother and his wife. They enjoyed the all sushi that came with the bento, it was fresh and there was so much. Please try them if you haven't yet. Service was friendly and fast. I'll be back again! read more

Love the sushi. Convenient location. I wish they had more help though because they kind of slow.

I really enjoy eating at this restaurant the service is very good I like to get the poke bento on my mama I love your poke banter I also like the superman taco emoji sushi emoji superman emoji on my mama read more

Visited today around 2pm and the woman working in the front was so nice, friendly and gracious. She is a huge asset to the restaurant and I hope the owner appreciates her especially when so many restaurants are suffering. Futo maki was good with nice sized pieces. HOWEVER, the ume hosomaki was a HUGE disappointment because I asked for it without the cucumber. I didn't notice until my son pointed it out - instead of a fresh roll being made for me, the cook just poked out the cucumber leaving the sushi hollow. Really lame. read more

Ninja Sushi - I asked for the ume cucumber hosomaki without cucumber. What I got was a hollow roll where the cucumber was just poked out. - Sushi Bars Near Me - Waipahu, Hawaii

I've been frequenting this place for lunch, simply because its probably makes me feel like I'm eating healthier than if i were to choose the other locations nearby. They give you a lot of food for the price, especially with the bento sets, which to me is a great deal. They do have a large variety of different items, including some choices of hot udon (haven't tried it yet, so not sure how good it is). Overall, the sushi is decent for a take out place. It's obviously not going to be the best sushi ever, but it's pretty tasty and fairly fresh for what i expected. Ive tried the lion and dragon roll, both which were yummy. The service is nice, friendly, and quick. read more

I wish I started yelping much earlier oh well. I've been coming by Ninja Sushi's once in awhile. By first thought of them was "heh..., just a new fast food sushi place," boy was I wrong. So when I actually visited a Ninja Sushi being the Waipio location my first I was quickly impressed on how the environment was set. It was a kinda modern flashy kinda of environment with nice graphics made to present menu choices. The service is also good. Now, let's move on to food. I love places with free refills so this place got an automatic 3 stars for that haha. Now for the actual food. I really enjoy the tempura don; however, I did notice slightly different tastes with this location and the one in Mililani. However, they are both very tasty, but there is just something slightly different. Anyway that is my normal choice to eat. Today I decided to get a Maki-mono combo with the Tiger and Sunset choices. I wish I could describe to you the exact make up of these rolls; however, I really have a bad memory, sorry. I believe both contained shrimp tempura, the sunset I think had a seared ahi or mahi on top. Both are ono, just try it yourself XD. I was starting to get sleepy and very chill since the a/c was up. So I decided to order some warm stuff. I ordered their Ninja Green Tea which is not bad and then I ordered their tempura udon. Now this was my first time having udon and I really like whatever sauces they use with miso, very tasty. Okay, I was settled to give them 4 stars for the food, service and environment. However, as I ordered the hot stuff to wake up I saw a sign that they offered free wifi. OKAY!!! They won me over. I decided to give them 5 stars. So I am actually writing this review right now while using their wifi haha. I can both enjoy their food and work on some stuff on my laptop. Awesome, I think I'd rather go here to study than at Starbucks hehe. Let me end saying that today was a good experience because when I checked in here I also earned the Global Domination Yelp Badge hehe. Okie..... if you decide to eat here I hope your experience is just as good or better. read more

Ninja Sushi - Maki-mono combo! I got the Sunset and Tiger combo. - Sushi Bars Near Me - Waipahu, Hawaii

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Just moved to Kapolei and craved some sushi. So came her with my kids, best choice ever. The owner is very nice and his sushi is delicious Come check them out, you won't be disappointed read more

Ninja is convenient sushi. It is good but not great. It is more for the person on the go with a budget in mind. You will expect to pay half for you pay at Genki. I purchased the Scallop Dynamite @ $9.95. It didn't appear like it was shown on the photo and it was not seared. It was barely good. As for service, it was great.... thus the extra star. read more

Ninja Sushi - Scallop Dynamite is less then Dynamite. - Sushi Bars Near Me - Waipahu, Hawaii

Because im always at Costco these days im sick of chicken bakes and hotdogs. On the bright side Ninja Sushi is right here to save my day. Cost wise, everything here is extremely reasonable and affordable. For less that $10 you get a big bento with multiple options. Their bentos are also more than big enough to fill you up. The food quality is suprisingly good considering how small the place is. The mochiko chicken is savory and the teri beef has a nice tangy flavor. The sushi is also delicious. Overall this place is pretty bomb. Definitely suggest going here after a costco shopping trip! read more

Ninja Sushi - All this for less than $10?? Sold - Sushi Bars Near Me - Waipahu, Hawaii

You can never go wrong with ninja sushi. Fast & convenient with great service. Just don't forget to ask for wasabi & ginger!

Parking can be a little tight, but food was delicious! Had the Kalbi/Chicken Bento, California Roll and Dragon Roll. The cashier was helpful with my order and the chef was quick to get my order out. Good music also. read more

Ordered a T-Platter and was missing two pieces of ika. wasn't informed that they were out or anything. Feeling pretty ripped off. read more

Ninja Sushi - T-Platter with no ika. feeling ripped off. - Sushi Bars Near Me - Waipahu, Hawaii

The fish the served me was obviously old. They obviously don't care if they give someone food poisoning

This Ninja Sushi has a nice, welcoming interior. I ordered takoyaki, because, well, it's ono! I tried the curry tempura don too. Both were delicious, a star had to come off for the takoyaki being flat on one side! The beauty of a takoyaki is in how they formed during cooking to be spherical. I had to take another star off for the fact that they served our eat-in meals in to-go containers. That's wasteful and it's not ocean friendly. read more

I always get the spicy ahi salad! Every time and this location for some reason is always best! They know how to doctor it up just right! read more

Ninja Sushi - Spicy ahi salad add cucumbers is the best from this location! - Sushi Bars Near Me - Waipahu, Hawaii

This was good for fast food sushi. Wide array of nigiri (also have bento boxes, udon, etc). I had octopus, squid, salmon and tobiko. It was decent, except the tobiko was fishy and gross. But 3/4 if the meal was good so, hence the 3 stars. I got it all for 16 and change. The food came out fast and the place was clean. read more

Ninja Sushi - Salmon, tobiko, ika and tako. Nothing was wonderful- all were decent except the Tobiko, which was fishy and inedible. - Sushi Bars Near Me - Waipahu, Hawaii

So today my parents went to pick up their order that my mom placed yesterday. They get there and order was for the wrong day. How can you not know your days? Apparently it was written for tomorrow. Ugh.. but anyways.. the order was done in 20 min. But they girl behind the counter was sassy. Just said order ready and quickly turned around and acted like she was doing something. WTH... Bad customer service. No I'm sorry for the miscommunication, No thank you for waiting. If you don't want to work or be there why are you in a job working with people. This is our last time coming to this location . read more

I've been to this location quite a few times. The food here was decent, but a little overpriced. The customer service wasn't excellent, but the place looks like it's ran by high school students. They blast their music so loud, sometimes the songs contain profanities and I can see them dancing in the back instead of actually working. While I was eating a bunch of kids came in and they must have knew the cashier because he took down their order on a piece of paper instead of ringing them up and didn't charge them at all! Like I said earlier, I've been here on more than one occasion but have decided to not come back no longer. On numerous occasions they are "out of stock" on items, sometimes important items like ginger or shoyu.. How can a sushi restaurant not have those items?! I love scallops and they have shot me down a few times as well saying that they were out of stock on those as well.. So I order my usual ahi lover, when it was given to me the ahi looked brown and it smelled funny. I told the cashier and he rudely took back my dish and replaced it with ghetto cuts of thinly sliced ahi... For the price, atmosphere and service, this place is a dump. read more

Walk in on a Saturday night at about 8:30pm, says it closes at 10:00 had a party of 11 of us..sat on the bar side...the person who helped us and waited on us was not a very warm person... although the food was good the feeling that we received was not very inviting. read more

Went to the Ka Uka Ninja Sushi with the expectation of getting the same quality service, great tasting food, and cleanness I have had at their other locations such as Windward mall, Mililani and near the airport. This Ka Uka Waipio location is the worse I have experienced. First, the portions are 2/3 the size than the other locations. Ordered a donburi teri chicken because they were out of tonkatsu and chicken katsu. When we got our food my donburi was in a little container with just teri chicken and rice. There was no namasu or tamago and even no small plastic green grass. Other locations include all the above in a bigger bowl and with bigger portions. Secondly, cleanness was another negative at this place as we had to wipe our own table. All the tables were dirty except for a small round table. Of course the small round table was clean because no one would want to sit there since it was next to the overflowing trash can. While ordering I seen one of the food preparers in the back wearing gloves and feeding their mouth with fried chicken or some other finger food. I bet those same gloves feeding his face touched my food. Not acceptable at all. Lastly, the service and overall ambiance was horrendous and very unprofessional. The staff was blasting the radio and attempting to sing along with the songs. Don't think they know that they are working in a restaurant and not a karaoke bar. And the singing was very bad on top of that. Another negative was the amount of horseplaying going on between the four employees. Overall I would not be visiting this location ever again and whoever owns this place or is the manager should be embarrassed. I will be taking my business to the other locations regardless how much more time and gas I may use in doing so. Love Ninja Sushi just not this location. read more

Ninja Sushi... what can I say... The sushi itself is still my favorite, but the service the last time I went was lacking. I ordered 2 Superman maki's which is my current fav, after waiting about 15 minutes they brought it out to me and it was missing the main thing that makes this roll so special... the potato chips... The person then tells me they ran out of the chips and asks if I still want the sushi, I tell her that the chips make the roll so no. She takes it back and then comes out to tell me that if I want to wait 2 minutes they'll have more. Why they didn't just wait for it to be done to bring out the completed order in the first place or at least offer the the chips if I waited a little longer before pretending that they are actually out blows my mind. =0( read more

Ninja Sushi - Superman Maki! - Sushi Bars Near Me - Waipahu, Hawaii

Watching the two guys in back playing with their hair over the food prep area! And NO HAMACHI! Not coming back

I'm not a big fan of Ninja Sushi. I go there when I want sushi and I'm too lazy to drive to a place I like. This one just so happens to be right by my house. They had terrible service when they first opened but I went back a few months later. It was pretty empty (around 5PM) I ordered tempura udon, spicy ahi poke and a superman. MMMMMM. The girl was really nice that I actually gave her a tip. I usually don't give tip unless I'm being served when I eat in kind of thing. Later they gave us a free tempura roll sushi because whoever ordered it didn't want green onions and they didn't know what to do with it. read more

Idk,i like this place.. its alittle pricey considering what you get for your money but the girls are always super nice and the food comes out fast. They dont charge for ginger and wasabi like cheap A$$ Aloha Sushi. read more

My first time at the Waipio location and I wish I could have given five stars. The girl at the cash register in a pink hoodie made eye contact with me when I walked in but she proceeded to make a personal telephone call on her cell phone and ignore me. I stood there for a bit before a very nice girl IN THE KITCHEN wearing a black shirt noticed me and asked if I needed help - I said yes, so she proceeded to wash her hands and come out to take my order. Meanwhile, Pink Hoodie Girl is walking all around on the phone. This seems like an everyday thing and PHG is probably related to the owner or something as her attitude was kind of stuck up. Anyway, my Superman Maki was made super fast and I devoured it as soon as I got home, it was delicious! read more

There Ninja Pac 3 hit the right spot. + good customer + flavor + quality of food + environment + music + Pricing Bottom line: I will be back read more