Stuck in Ocean Shores late in the evening, tried using my insurance's roadside assistance to have…read moreit towed home but waited over 4 hours with them unable to find anyone. I did a search with Yelp in my home area & tried some with no success, then tried Capitol Towing & Recovery although the coverage map did include Ocean Shores, and the guy on call said no problem. Should have called them 1st thing, they answered the phone, did not need to leave a message or create a Yelp project for services, and he got me & my vehicle home in less than a 4 hour timespan counting getting ready to leave & pick up the tilt bed hauler for a place that was well over 1 1/2 hours when I normally drive it. Yes I paid high price for this late at night service, but I needed to get home & already tired for an ordeal that took 9 hours into 6 am in the morning.

They gave me an estimated price of $600 to tow me from Olympia to Aberdeen less than an hour away…read more I had my two grandchildren 10 and 5 yrs old with me on Halloween evening and my oil pressure light was blinking and then steady on. It was raining hard and I was in need of at least some empathetic words. The man who answered was totally about the money rather than attempting to make suggestions on my options for the nightmare situation that we were in. I would never recommend this company for any services. They don't have any customer service or public relations skills.

These guys can fix everything. They are honest, extremely knowledgeable, and answer all questions…read more Also very fair prices. The owner is a great guy as well as all his staff. I wouldn't trust anyone else. My family and extended family and friends bring their cars here too.

Thank you for removing my flat tire and putting on my temporary tire and suggesting what to do…read morenext. So........thankful

I have used this company several times for various tows and have been pleased each of those times…read more The young man I encountered each time was very polite, friendly, and detailed oriented. He gives very useful information during his service. The prices are reasonable. The service is excellent and professional. I will be using this company again if the need arises. I highly recommend.

I needed a tow off the shoulder of the highway at 12:40am. The roadside assistance through my…read moreinsurance said they couldn't get anyone to me until 9am. I called Hollywoods and they sent someone to me in 40 mins. I definitely was not in the best spot, around a bend and right where an on-ramp from another highway was ending. He immediately put out safety markers and worked efficiently to get my car hooked up. Towed me about 25 miles. He was kind and professional. I believe his name was Trenten as he said he would be sending the invoice and that was the name in the signature. Best towing experience I have had. Absolutely would recommend and would not hesitate to use again if I needed a tow in their service area.

I would definitely recommend Black Lake. The receptionist was friendly and very helpful. They had a…read moretruck out to me within the hour like they said and the tow truck driver Dominic was both polite and professional. I can't see why anyone wouldn't give these guys a five star rating.. also the tow truck was clean and not fumigated by hanging fragrance trees or glade plug in crap..

We just had a severe and rare snowstorm here in Olympia and my car was stuck halfway up my long,…read moresteep & slippery driveway. GEICO's roadside assistance team said they couldn't send a tow truck for 24-48 hours. I looked at Yelp and Black Lake Towing was well recommended. I called owner Brandon at 6:30 am and they were just opening for the day, he said the could reach me first call, and arrived a little over an hour later. They were extremely knowledgeable, courteous, told me the cost upfront and got to work. They pulled me out and I was back on the road in 30 minutes. I can highly recommend Brandon/Black Lake towing.... a pleasure to do business with and experts at their business.

This guy really saved my bacon. Got into my first accident in a long while, and he suffered through…read morehours of I-5 traffic and got my smashed car safely back to my mechanics. He was professional and friendly the whole time, and the final price was more than reasonable! Would strongly STRONGLY recommend!!! :D

This is an outstanding family owned local towing company that takes great pride in their work. I…read morehighly recommend them for towing & recovery services you wont be disappointed!

Update on my previous review. They damaged my wife's van, ripping up the front bumper…read more After leaving lots of messages with dispatch (the only number that I could find) I finally threatened to get a lawyer. They finally called me and promised to take care of it. I sent them the information they requested and... nothing. Again, they won't return messages even though I now have the boss' number. It's been more than a month since they damaged the vehicle.

A belated thank you for your assistance on Memorial Day night, when my husband was in Centralia for…read morean evening meeting. Our car (and he!) had to be transported from Centralia back home to Olympia. The folks were easy to work with. They took good care of our car--dropping the car off at the Olympia repair place and dropping my husband off at our front door after midnight. THANKS!

Very professional and skilled. They did a great job getting my truck out of my barn when the…read morealternator went out, competitively priced, and came out quickly as promised. Other tow company's came out but refused to help. I would definitely go straight to them in the future.

After my roommate's truck was in an accident, we tried to contact the business during business…read morehours but there was nobody in the office to help us to access and retrieve the vehicle. The business partners were rude and unapologetic. The driver was seriously injured due to colliding with an illegally parked vehicle at night. They are charging us for an extra day of storing the damaged vehicle due to their lacking available staff during business hours to claim our property. NEVER USE THIS BUSINESS. AWFUL, EXPENSIVE AND CRUEL MANAGEMENT. SHAME ON THEM!!!