Have had excellent service here since 2006! They have friendly staff, prompt service and quality…read morecare!

Absolutely shit customer service…read more I asked for a pre inspection report for a pre owned 2008 Toyota matrix, apparently that's not something that can be emailed or sent photos of. I was told I'd have to drive to the dealer in person to request this?? What are we living in the stone ages... other dealerships have zero issue with this request but this dealer on the other hand can't be bothered. Apparently they are the best rated Toyota dealer in all of CA.. or do that's what Jodie claimed.. laughable considering the yelp and google ratings for this dealer. Take your business elsewhere, this place is not for the people! Check my photos, I'm providing receipts

I had a great experience with this dealer, especially working with Bernie. I would highly recommend…read morethem whether you're looking to purchase a car or consign one for sale. I live a couple of hours away, but Bernie was very accommodating with my schedule and made the whole process easy. I purchased a classic car from them, and everything Bernie described was exactly as represented -- honestly, the car exceeded my expectations. I'm extremely happy with both the deal and the overall experience. Thanks again, Bernie!

These guys are great. They posted an f150 king ranch over the weekend. I called them first thing…read moreMonday morning and let them know I would come down and pay cash during the week. I live in Auburn, CA and work in Sacramento. I wasn't sure what day I would be able to get down there. Tod knew I was serious about purchasing the vehicle and held it for me on my word. I was up there, check in hand, three days later. I could not be happier with the truck or the service I received at New Autos Inc. if they have a vehicle you are interested in, give them a call. You will not be disappointed.

We've purchased two vehicles from this lot. We've had absolutely no problems with the first, and it…read morestill runs great 4 years later. We did have a problem with the second vehicle a little over a year into driving it, and Doug helped us get it fixed and back on the road much cheaper than we'd been quoted. We'll be getting our third vehicle here!

If I could leave a negative review I would , the owner is a entitled douche bag. He has a god…read morecomplex selling pos vehicles . Not a single good thing to say, everything is crap here with the price tag of high end. If you want attitude , bottom barrel , and scams then this is the place for you .

Made an appointment over the phone to get my rear struts changed. They had a leak and since my car…read moreis still under warranty went ahead and had them changed. Also a reoccurring problem with the right passenger door lock. Changing this too and it's also covered by warranty. My appointment was for 8:30am on a Friday. Both service advisors were very attentive to customers today. Got my car right in. I usually wait for my car and this dealership has such a great waiting area - great music t

They have limited availability and the ONLY person who could help works Thursdays and Fridays and…read more2.5hours on Wednesdays only.

I have been to them 3 times now and have NOT been happy with their service. The first 2 times were…read morefor the same problem. Felt like there was a miss fire going on. They said a coil was loose but, that I needed a air conditioning hose fixed because of pin hole that would cause problems later. $1100 later. I'm 3 wks out & it's doing the same thing only worse. I'm told they need to do spark plugs. (Which I asked about at last visit) I ask them to do coils at the same time knowing it can be an issue. They refuse stating they don't do that. I tell them if I need new coils they are eating the cost of labor. Next day get the call stating that car needs new coils, and they can discount labor. They agreed after heated discussion to waive labor. Upon pick up bill was $1000 more than expected and they "forgot" to take off labor costs for coil. 3rd visit was key stuck in ignition. I was told they would have to diagnose problem first. This is a WELL KNOWN problem pages & pages on the internet. There is an extension on warranty up to 900,000 miles. I asked before I took car in if this is a recall. After having car "diagnosed" they agreed it was covered but would take 3 days to get parts.

We had a very wonderful truck buying experience with Tino. Would definitely purchase another…read morevehicle with them again in the future. We drove all the way from Lodi to Chico for the specific vehicle we wanted and it was well worth the drive! 10/10

Can't say enough good things about our experience. Nathan and team were great! They made it…read moreenjoyable to work with them and kept our 3-year-old entertained. Would definitely recommend to anyone.

Had an appointment on Friday at 10am. When I walked in there were three service advisors but no one…read morehelped me. When one was available she went to help a customer who arrived AFTER me which was a little irritating. When another advisor came over to help. He was helpful and friendly. The waiting area is really nice and they play great soft rock music. I waited for about two hours for the outcome and I will need to return to complete the repair. 4 stars for not being assisted before a later arriving customer.

I absolutely love everything about Chuck Patterson's! It is a great store that has great customer…read moreservice, and great inventory. Me and my husband have been customers of Chuck Patterson's for over 30 years, we are on Toyota number 5! We have never been disappointed in the product nor the service. They have a great service department as well that keeps our cars in the best of shape. I am all about keeping things local, so buying from the local Toyota dealership is a must!

I had my 2015 Jeep Wrangler towed to Chuck Patterson -Toyota due to 1/9/2025. For a diagnostic at…read morethe recommendations of my longtime mechanic, whom I'd trusted and had work completed on previous projects. My truck was towed in because it went into limp mode while driving my niece to School. I needed a second opinion due to throttle body assembly not functioning properly after my mechanic tried replacing. Before my truck arrived, I was quoted $89 over the phone for diagnostic. Once my truck arrived at Chuck Patterson Toyota I was told the price had increased to $205 which, was not clearly explained or justified. Unfortunately, the diagnostic performed was incomplete and did not provide any new information beyond what was known. I expected for them to at least check the connector and ground wiring, etc.. The report I received failed to pinpoint the root cause of the issue or offer any meaningful direction for repair. Instead, I got an overpriced guesstimate, incomplete report. I quote "Start with calibration" for $1389 I would absolutely not recommend.

Went in trying to get a Suv with more room than our Outback, and we told them we had zero down how…read moremuch we owed and credit info. The 5 people i talked to that call 5 to 7 times a day said that was fine just bring the car in and we would be rolling in a newer vehicle. So we get there waste 30 minutes and are told we need $4000 down This dealer will lie to you just to get money, overheard other salesmen speaking to another customer blowing the proverbial smoke up some womans rear about how low mileage cars dont break down and need no maintenance but older cars do. This place is not where to buy a car period.

Recently found a good quality car here. They had a good selection of cars within my budget. The…read morestaff was friendly, Octavio was very helpful in explaining how financing worked and made the experience fast and easy.

Chuck was very helpful with my purchase. Highly recommend!!…read moreWe got exactly what we wanted and the process was quick!

Christine was very kind and helpful, making a sometimes stressful experience a delightfully…read morepleasant one