Taking a moment to reach out to ServPro of North Sac and say thank you for such awesome service…read more I won't bore you with the issue we had, just know it involved drywall, water and mold. We called ServPro on a Thursday with the issue and they were here the next morning ready to save us from our predicament. Big shout out to Henry, Josh and Kevin. They were nice, efficient and I would totally use these guys again.

Quick shoutout to the team at ServPro. I had a flood of both upstairs and downstairs and they have…read morebeen great with both the dry-out and teardown. They sealed off all areas with plastic sheets with zippers to make it easy to still get around the house. I plan on using them for restoration of all the damage. Big thanks to Henry, Steven, Mike, Jason and anyone else that has been working on my house. Great company and service.

This was the worst thing that ever happened to a house that I lived in. It happened in March it was…read morecompleted in August. There's extensive mold damage on water damage due to a pipe that broke in the kitchen. My insurance adjuster recommended custom restoration. Have never dealt with any companies like this in the past but my neighbor use them and was very happy with their results. There was extensive way due to supply chain issues. Just had to pay my deductible that's it. Very happy with the work that was done their true professionals. They did not try to upsell me anything or make things more expensive which I appreciate. Highly recommend this company to anybody who has water damage or need the kitchen replaced. Hopefully when I need them again I give them a five star rating

My house flooded a few months ago and I called Kustom US. At first they were great. They showed up…read morequickly, got the demo done and had fans drying my house. But when I hired them to do the remodel, the job went south very quickly. I am very unhappy with the work this company did. On day 1, they broke a pot that had a plant in it and didn't tell me. They hid the plant in a random bucket and I had to be the one to get them to replace the broken pot, which didn't happen until the last day of this 2 month ordeal. They used the toilet at my house, which was in my bedroom, and didn't flush. When I was home, a worker said some very inappropriate things to me like "cock and fuck" and "this insurance work is such easy money." Which made a job I already felt uneasy about, more unsettling. They left dings in the walls and spaces between the baseboards and flooring. The baseboards are not the same shiny white they used to be, they're dull and look dirty which makes me think they were only primed. There was sticky dirt left on almost every other panel of the new flooring that I have to use goo-gone to get off. They re-installed my toilet, stove and dishwasher side-ways and the sink in my guest room only dispenses hot water now. They used my couch that I had placed outside as their own personal work station. I came home to stacks of wood and tools on the couch. Some of this was fixed and taken care of but I had to ask over and over again. I am not a confrontational person but there were times where I had to fight with my project director for the sake of getting my house back to what is was. Overall I would not recommend this company and wish I would have used someone else.

Big Dog Restoration did a great job with our water damage. They were prompt, professional, skilled…read more We felt they earned every penny!

Jim provides excellent work and service from the first phone call to the last visit. I called Jim…read moreon a weekend and he answered the phone, listened to my situation and he asked for photos. After reviewing my photos, he called back, gave me tips on things I could immediately and made an appointment for the next day to review the water damage and mold concerns. When Jim came the next day, after a full assessment, he gave us tips on how to remediate the situation ourselves, but after consideration, we decided to have Jim do the work. Although our job was relatively small (a toilet seal failed on a slab foundation on the first floor), Jim was meticulous about setting up a containment, doing a full remediation and final clearance test. If I ever needed additional work on my home after water leak or intrusion, I would only call on Jim to review and remediate.

Water damage removal due to newly installed Valves to replace homes P Tex plastic valves…read more And plumber did not tighten down the water line intake connection and water ran all night flooding kitchen and causing 8 days of lost usage of Kitchen. ESR CAME OUT WITHIN HOURS 0f being notified and was back 3 times To insure drying was completed. CORY was very professional and would HIGHLY recommend him & ESR.

We had a small leak under our kitchen that was stinking the place up, and a plumber told us we…read moreneeded it remediated before he could work on it. The guy that came out from Emergency Restoration Services gave us a quote and told us we caught it early enough that we didn't need it done. He confirmed we had no mold, mildew, or rot. He advised us to run a fan during the day for several days to dry it out. That speaks volumes about their integrity, a majority of businesses will gladly take your money. Emergency Restoration Services is now in my contacts list and will be the first I call when we need someone. Thanks a ton, guys! We stopped using the sink and ran the fan, went with a different plumber who started the job three days later, and they confirmed it was already drying up.

The people I worked with were great, which is why I gave it 2 starts instead of 1. The did an…read moreoutstanding job constructing the cabinets that were destroyed. But did a horrible job installing the sink in my bathroom. The sick arrived broken. They said they would replace it but bright the same one back and installed it broken. It was installed not flush to the floor either. So there was a huge gap and stuff got stuck under it. They restored some patchwork, as a kind gesture but it looked worse than before, I wish they would have never roughed it. When we finally got our things from storage, things were missing, things that were brand new in boxes taken out of the new box and placed in one of their boxes, lot of brand new items came back broken. We didn't call to complain about anything else but the missing stuff. Between my husband and I, we called an upward of 20 times, sent emails and text and no one would return our calls, emails, or text. It's sad because they were really kind but this is horrible business. Please take your business elsewhere if your insurance company refers you to them.

On February 13th, a large redwood tree fell on my garage, causing significant damage. I worked…read moreclosely with my insurance provider to begin the repair process, and AAA assigned Emergency Restoration and Cleaning (ERC) to handle the restoration work. From the moment I was connected with ERC, I had the pleasure of working with Jose Diaz as my project manager. I truly feel fortunate to have had him assigned to my case. Jose was outstanding--he kept me informed with regular updates, often on a daily basis, and always took the time to explain my options thoroughly. He made sure to answer all my questions with clarity and patience, which made the entire process much less stressful. Once the repair work began, another exceptional team member, Jorge, took over many of the hands-on tasks. Jorge handled several smaller but important repairs with great attention to detail. His work ethic and professionalism stood out--he consistently went above and beyond to ensure I was satisfied with every step of the process. Overall, I highly recommend Emergency Restoration and Cleaning. Both Jose and Jorge were exceptional to work with and are true assets to the company. ERC is fortunate to have such dedicated and skilled professionals on their team. Thank you again for the outstanding service!

Great experience with this company. Jerry and staff…read moreresponded to our service request quickly and our chimney/fireplace and clothes dryer duct inspection and cleaning was completed in a thorough and professional manner. We would recommend this company for these services. Thanks Jerry! P and D Nolt, Roseville

Transparency in communications. I felt mislead and taken advantage of. Lindsay was king and…read morewelcoming, to the point that she mislead us about the service. Rodney lied to me directly about not opening the vents of my fireplace, but I had video evidence that was sent to me by the contractor I hired to follow his instructions.

If I could give zero stars, I would. Unprofessional to say the least. Scheduled an appointment…read moreabout a week out to get an estimate and they provided a time to arrive. They never arrived, they never called to say anything about the appointment and they don't answer my calls to atleast let me know they cancelled. Unsure what went wrong but what a waste of time. I was referred to this company by someone I know so I was excited to see if they would even provide me an estimate and we were ready to get started. Sad to say I would never do business with them nor would I recommend you to even attempt to do business with this company. Ridiculous and unprofessional. Look elsewhere if you can.

I would like to give the highest possible marks to Ramirez Quality Roofing. The owner, Arnoldo…read moreRamirez, arrived promptly to inspect the tile roof and explain the problems and remedies clearly. His goal was to provide the proper fix, but I never felt he was trying to "sell" anything. Arnoldo promptly emailed an estimate for the necessary services. It, too, was fair and with the clear caveat that additional work might be required once the broken and misplaced tiles were removed. I agreed to the proposal and he quickly emailed me a professional contract and an appointment for the job only three days later (the contract was signed by both of us after arriving to do the job). Again, Arnoldo and his assistant, Benjamin, arrived promptly and immediately went to work. Other problems surfaced with the roof due to previous shoddy work by another contractor. Arnoldo replaced the fascia on the edge overhang and a tail rafter. He also used matching house paint so it was as if the dry rot never existed. Many more tiles also needed to be replaced than we anticipated. Arnold and Benjamin worked hard all day and completed the job beautifully. At the end of the day, I had my checkbook ready to pay, but Arnold said I should wait to pay him until he worked out the final details. Never in my life has a contractor left the job trusting me to pay rather than with their hands out. I was certain the cost of all the additional repairs must have at least doubled the original estimate, but when I received the final bill, it had risen by less than 15%! Kudos to Arnoldo and Benjamin for their professionalism from beginning to end. Five stars + is my rating for Ramirez Quality Roofing.

Banconn Enterprise did a wonderful job. I can't say enough great things about them. The team that…read moreremolding the kitchen after my brother's death were so understanding of my needs, kept me informed of everything. They were so respectful of his home and made that kitchen look amazing! Staff was always there to answer any questions. I would recommend them to everyone. Terrific job! Teresa

I had a really great experience with them. This vendor. They were professional on time and…read morecommunicated with me with every visit to my home to continue the renovation. I had severe water damage, and they walk me through me. The whole repair phase from start to finish and it did not take a long time.. I was really impressed with the way they worked around my schedule as I work in healthcare and our shifts are long with crazy hours. The whole team was very professional. I have no complaints excellent service.