I'm extremely happy with the service I received from a rep at Nordstrom's intimates department. I was looking for bras for petite women. She not only pointed me to the Wacoal petites selection, which has some pretty bras for us shorter girls, but to some bras outside petites that may work (CK). I later read that Wacoal a Japanese brand that tends to specialize in petite women. Yay. read more

Two words: TERRIBLE SERVICE. Very stingy with parking validation. Selection is not even decent except in men's accessories

Love their men's section... found the most amazing G Star Raw leather jacket at the yearly mens sale, regularly $600 I paid $290 and got some excellent Prada loafers with the extra saved. They know all about the lines they carry!! I try to stop in once a month to get at least one or two items. Quality, not quantity. read more

I make a mission to go all the way here to Nordstrom Rack. WhenI walk in I feel like i'm ready to dig. They have all sizes and something for practically everyone. Sometimes I get lucky sometimes I don't. I have snagged up a pair of Cole Haan's for $14.99. I have walked out empty handed. The sales here are great, and the service is great also. I have never had a negative experience here. If you need to just add some staples pieces to the wardrobe, id most defiantly go here. read more

I have found this Nordstrom to be similar to the others: excellent service and return policy, helpful (but not overbearing) employees, and aesthetically pleasing. Don't forget to validate your parking on the 3rd floor! read more

Worse experience ever. Totally ignored by a salesperson in the Angel fragrance area. This person had a customer, but after the customer left he never acknowledged our presence. read more

This Nordstrom store has eliminated their petite department, except for a couple of small racks mixed in with other sizes. Therefore, I will be shopping elsewhere for my clothing and jewelry. read more

FINALLY, excellent help being fitted for a bra! These 2 ladies were trained to find the perfect fit. They graciously brought in multiple styles and sizes, helped put them on and NEVER wavered in their graciousness and patience!!! I cannot speak highly enough of their help and superior customer service skills! In an era of what I cynically refer to as "customer as enemy" (have you flown recently?), they epitomized excellent customer service. Kudos to Tracie and Angie!!!!! read more

I love Nordstrom, they have a great selection of .. EVERYTHING! Their world famous customer service is excellent, especially Caprice in the lingerie department. I will only shop at Nordstrom. read more

I'm getting married in three months, and i'm in search of a tuxedo to buy. I walked into Nordstroms this past weekend and was helped with some of the finest customer service I've encountered in ages. David helped me to the tux section, and while he wrongly guessed my size, he deftly found my size and helped me with various combinations. I wasnt quite ready to pull the trigger on such an expensive item, but he took the time to print me off the details from the tuxedo, making it easier for me when I return to throw down the plastic and buy the tux of a lifetime! read more

I always stuck my nose up at Nordstrom in the past because my grandmother didn't like them when I was a kid (she used to work at Saks). I wandered in to this location to browse a little and was impressed with the quality of the merchandise. I just might become a more regular customer. read more

Maria in the fashion jewellry department was nice and knowledgable, but before her assistance I had to wait like 20 minutes for someone to finish slowly ringing in her customer in the same department. I just feel like she should have called someone else in to help waiting customers. Courtney at fine jewellry was really helpful. Overall, though, I'm not too satisfied with the service here and miss the giant locations in other big cities, like the Seattle location. read more

I absolutely hate having to buy clothes, the process of trying things on and getting the right fit! However when I do need new suits this is the only place I will go. Their service and professionalism is top notch and are always willing to help without being pushy. read more

I was there today and the sales associate was so polite. Her name was JAMAICA she was awesome. I contemplated about my new bag & she understood everything I was saying. Her energy just was great. She was very energetic and positive. I love Nordstrom but majority of the time 9x out of 10 the sales associates are rude. But JAMAICA was on point. I'm telling you sales associates like this are hard to find. When you want to buy a new bag make sure it's on a day when she's there because she's cool. read more

This particular location has had it's "Ups & Downs" for me. Sometimes the merchandise is good, other's bleh. Customer service can sometimes be "hit or miss" as well. Not saying I've had a bad experience there, but sometimes you can get exceptional customer service, the kind that only Nordstrom offers and not so much on other instances. They need to offer better prices on some of the merchandise because $30 for a "vintage" Pink Flyod t-shirt from an unknown designer is a "no-no" in my book. It's great that they validate parking though. read more

I really have to stop coming here. They have taken so much of my money already. So much good stuff. I like ordering online and then picking it up. I also like that they validate my parking. read more

Came to exchange something I had ordered online and the staff was extremely helpful and accommodating. Got in and out with no problem.

I'm not sure if they've recently changed the policy but you are required to spend $20 or more in order to get parking validation. And even then, you must march up to the third floor- towards the cafe to customer service and present your receipt. I bought a drink at the cafe and made the trek up to the 3rd floor only to find out that I did not meet the $20 requirement! Boo on you Nordstroms! read more

I was in for about 30 minutes and no sales associates even spoke to me. In the Topshop section, the sales associate just stood in the same spot the entire time I was there and didn't even speak. There also didn't seem to be a good selection for clothes. I would go back for shoes, but I'm not interested in begging someone to be able to spend my money in their store. read more

The women's perfume staff is awesome! Wonderful service every time I go.

I absolutely love Nordstrom. Their customer service is above all. Today I went hoping to exchange a pair of Tory Burch flats that had unusual wear an tear. I was immediately greeted by a shoe sales associate, Josh. He was pleasant and kind and was happy to exchange my shoes for a new pair. People like Josh are the reason I keep coming back! While I was there, I fell in love with a pair of Frye boots and they were on sale! Leaving Nordstrom with two pairs of shoes today and a smile on my face! ... Until next time, Nordys. read more

This is the worst location of the Nordstrom. I went in with a simple return and ended up leaving with my unused coat in the box it shipped with. Will be crossing the state border into Maryland, that was how disrespectful this manager and cashier were in the coats section this Wednesday morning. Instead of listening, both spent ten minutes lecturing me on what "tendering payments" meant. When I mentioned that Nordstrom is supposed to have amazing customer service, and other stores have helped me on the same matter, the manager smirked at me and said "we meet our customers needs" as she handed me back my item. This is incredibly disrespectful, and during the holiday season, too! Stay away. Better service at a fast food restaurant. read more

It was OK but when we gifts it took 27 minutes to wrap 5 things. They had wonderful clothing,perfume ( cologne),etc

Dayna is amazing! You can find her at the Nars counter - she's done my face for several events this season, and I have gotten so many compliments. Certainly we can all appreciate the Nars products, but what an extra special treat to have Dayna make them pop! read more

Nordstrom The Fashion Centre at Pentagon City - Bestie's Bday event makeup by Dayna at Nars - Department Stores Near Me - Arlington, Virginia

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I've had over-the-top great service twice in their "special occasions" section. Generally a good selection.

Got my Nordstrom Rack fix! After reading the other reviews, I avoided visiting NR in Arlington. Since i didn't have time to go to Potomac Mills, i pressed on to Arlington. I headed right for the shoe department when we arrived and I had to search for awhile and then my suede knee high boots found me. I made my way to the women's clearance. Not bad at all. The employees are very friendly & efficient. It could be that I am just die hard fan... read more

Not a very big Nordstrom, but decent enough selection. Stephany Pierce the store manager horrible as well. Went there last night and received no service at all, even after I told the manager about the poor service she continued to try and convince me to spend money there...which was the only way she would validate my parking. With all do respect, would you be inclined to spend money at a store when you couldn't even get a sales person to help you?!? I have shopped at Nordstrom my entire life and this was by far one of the worst experiences I've ever had at a store. Will not be shopping at the Arlington store again. read more

I absolutely love this Nordstrom. If you need anything in cosmetics you must see Laverne at the Clinique counter. She will help you with any brand, track it down for you, have it bagged and ready - really, come on!!! I have three small kids and I have been known to call her with a list of items I need (Clinique or not) and she has it ready at a prearranged time and I pull up to the door and she hops out. How fabulous is that!!! Don't forget their amazing customer service and return policy. But that is for THIS location only. Don't ask me about the Nordstrom at Tyson's Corner - specifically the Bobbi Brown counter and the store manager - or I will get on a soapbox. Another thing I love about this location - shoes on one floor, not all three like at Tyson's Corner. The petite focus section is tee-niny but they have a great ship to your door service. read more

Okay now that opening day is outta here the store is a breath of fresh air: clean and well organized, great bargins, classic pieces and nice prices. Line was short on a Wednesday. Shop at own risk on weekend. read more

OLD REVIEW: Excellent customer service. You get what you pay for and you're paying for their wonderful service. NEW EDITED REVIEW. from five stars to two. The new younger crowd working in the purse department don't know anything about REAL CS. They refuse to look in the back for anything or call other stores to help you locate an item and they wont help with orders online if you can't find what you're looking for. Furthermore the RUDE shoppers there are unbelievable: I had my hand on a purse on a shelf no joke she pulled it away from me! This is not normal, sales clerk saw and said nothing. read more

My go to Nordie. I'm obsessed. They have everything a girl could want in one place- Toms shoes, Hanky panky lingerie, MAC makeup, North face jackets, designer handbags and perfumes, and the best work-to-evening pieces. I've bought so many gifts for all sorts of people in my life from men's Tumi leather wallets, Topshop pieces, to women's Burberry silk scarves. They get four stars for all this and the best customer service to boot. I love that they validate parking. The only reason they don't get a full 5 is because they don't have enough major sale events. I've never gotten anything for more than 25-30% off and most of my items I've paid full price for, but hey that's what they put Nordstrom Rack across the street for! read more

Just dropping a quick blurb, not sure what the big hoopla is over the Diptyque candles but I was thoroughly unimpressed!! I bought 2 candles, OUD and Pomander. I had both candles lit in my modest sized home and unfortunately, but fortunately, I had a family member with a stomach ache that lit the downstairs bathroom aflame! I smelled the horrible aroma from the family member all the way upstairs in my bedroom all while having not only 1 Diptyque candle, but 2 lit! One in the semi hallway before my bedroom and one in my bedroom...I returned the large OUD candle to Nordstrom because I felt I should not have been able to smell the family member odor, as strongly as I did, when I had 2 lines of defenses up. The customer agent was soo pleasant and understood I was totally dissatisfied and she refunded my money. I kept the smaller Pomander. I would not purchase this brand again. read more

Nordstrom The Fashion Centre at Pentagon City - Diptyque Candle, not sure what big deal is, would not suggest to anyone. - Department Stores Near Me - Arlington, Virginia

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Courtney at the MAC counter was great. I appreciated all her help. She was the only one working at the time and was swamped w customers so employees from Bobbi Brown and other counters were trying to help but didn't have enough product knowledge as she. She kept her cool and got everyone what they needed. read more

Top notch customer service as expected at this Nordstrom. Grace at the Tom Ford counter helped us try out many lipsticks to get to the perfect everyday shade. Thanks! read more

I love this store. I'm usually on the cosmetic department and they are so friendly and informative. The brands are great and the service is too. read more

nice place, high brands around. I like the service, but I couldn't find the shoes I was looking for

I was so excited to visit the D.C. Nordstrom (I used to work for Nordstrom for 10 years and feel a great loyalty) but unfortunately I was disappointed as I wasn't greeted (or even acknowledged) until my way out. I briefly stopped by the Tom Ford perfume and was finally welcomed by a very friendly employee who was more than happy to help me with anything and everything I needed. I just wish I didn't need to go through the entire three floors to reach someone who was willing to talk to me! read more

The customer service at this location is stellar!! I must have gone to almost every department - from juniors to women's to shoes to beauty - and even customer service for parking validation - each and every employee I came in contact with was pleasant and knowledgable!! They all engaged in conversation and offered insight on their products! This is my closest Nordstrom and I'm so happy to have such a pleasant place to shop!! Keep it up :) read more

I stopped by to try on shoes and some clothing items prior to the semi-annual sale. Hoping to try on some Allen Edmonds, I browsed around a bit and had to find a customer service rep to help me. Nobody offered assistance in the shoe department - out of character for a relatively higher-end store like this. The rep who I eventually found to assist me was a snippy, unapologetic Indian woman who seemed peeved that I asked her. I had to almost angle myself directly in front of her and stare her down as she was talking with a co-worker. When I said "Hi, I'd like to try on some Allen Edmonds." Her response was "What color?" Maybe the fact that was the first question out of her mouth would be appropriate in a Converse store, but not here. Very strange. I proceeded to tell her the names of the particular shoes I wanted to try and, again, her response was simply "What color?" No question regarding size, or anything... very surreal. The rest of that excursion went fine, other than the fact that she went really slowly about everything. I encountered a few other reps while shopping; I passed by one guy a few times and each time, he asked me if I needed a fitting room, as if he forgot my response to the same question 3 within 10 minutes. Another guy asked me "Wanna try those bad boys on?" as I walked past in another instance - I was still obviously browsing, so I declined for the moment. Just a really confusing, otherworldly shopping trip. The experience was nothing befitting a Nordstrom - awkward, to say the least. Yet another reason to shop online read more

Yes shoes, and nice clothing. But I feel like I'm looking at a real life version of Zappos. Shoes that everyone else has, good selection, but not super unique. But I guess unique is not Nstroms deal. They are more of a great stand by, should my shoe quest fall flat. read more