I can't believe the service I recieved today! Had an emergency and needed to buy a dress for a dinner that was happening tonight. Not one associate offered help which is fine because I don't really care to be bothered when shopping. I found my dress, no problem. I purchased my dress and then took it back to the fitting room so I could change into it and the lady in the fitting room told me NO. I had to change in their FILTHY bathroom which is literally ten steps away. I can not believe that they would make a PAYING customer change in the bathroom, even though they just saw me try on the dress and then go purchase it. Never again will I shop here. Should have just returned the dress. I've recieved better service at a F**cking Wal-Mart. read more

The Hastings Village Nordstrom Rack in Pasadena is one of the biggest and busiest Racks I've been to. They are a two-story store, with Women's and Accessories depts on 1st floor and Men's, Kid's and Shoes depts on 2nd Floor, which all departments have a great selection of Nordstrom high-end quality at lower prices. I have bought designer clothing, shoes and purses from here at bargain prices. They have express mobile stations for quick checkouts, which is a plus; their lines at the front registers tend to be long constantly, especially when they have their Clear the Rack sales (an additional 25% off clearance items). They allow 15 clothing items at a time to try on in their fitting room. For those who have pets, this is pet friendly Rack, allowing customers to bring their dogs shopping with them. Great, friendly customer service. read more

this is a review just for this location i never really find any cute clothes for me here. however other nordies rack seem to have more cute clothes. but this place have a lot of cute shoes. so whenever i need new shoes this would be my go to place. they also have a lot of purses, and most of them are really cute and ridiculously cheap. recently i needed some nice big luggage cases that don't look lame, i came here and found some!! they were the weatherproof ones, it was 300 dollars for the original retail price, i got them for 100 each. the line's always long if you come here during the weekends. but the customer service are nicer comparing to general discount stores. read more

Wow they have really great deals here! Hudson jeans only $99, might be a little hard to find the exact size and color, but if you do then its an awesome deal! Half off on high end perfumes and shoes!! They do have a return policy, which isn't as great as nordstrom but hey at least you have the luxury of doing that. 30 days with receipt and nordstrom rack. Lots of great deals and finds if you take the time to look! read more

I love everything here excet the prices. :). Customer service is awesome. People are alway ready to help and pleasant while at it.

Wow, this made my day . . . Where every girl wishes to be with a good girlfriend to go shopping. You'll find all sorts of goodies here for a reasonable Price ($18 & Up). Brands from BCBG, Betsy Johnson, Marc Jacobs, Max Studio, Dior, Coach, etc. Their shoe collection was incredible. This isn't like your every other Nordstrom Rack, various selection, very organized and clean, and did I mention it's a two story. Down side from the store location is the parking, roughly 5-8 minutes to find a parking space. But its very worth it. I know were I'll be coming back to soon . . . Very Soon! read more

This used to be my favorite NR location but the selection is now terrible. No more high end designers, and I really dislike the set up of racks. read more

i love this store!!! it's the only rack i've been to so i can't compare with other locations, but the selection here is really good and most items are about 30-50% off regular nordstrom prices. i always make a stop here whenever i come to satisfy my chipotle cravings haha The handbags, accessories, and beauty sections are awesome! I've bought Michael Kors and Kate Spade bags here for more than half off retail. Seriously, going through that section is like Cloud 9 for me. If you are looking for Juicy Couture, NEVER pay those crazy prices at Nordstroms and Bloomingdales because this store has a huge selection of Juicy bags in all styles at a fraction of the cost. Michael Kors bags also seem to be a regular here, though the styles/colors are somewhat limited. Definitely check out the clearance rack kind of hidden in the back! They also have a decent selection of designer sunglasses (mostly Kate Spade, Coach, and some Michael Kors) at about half off retail, and they have jewelry very similar to what I've seen in the actual Nordstroms, some may even be the same item in a different color. If you like Betsey Johnson and Juicy Couture jewelry you're in luck because they always stock tons of those. You can also find lots of discounted designer makeup from brands like Urban Decay and Stila, but don't expect to find the most popular items (ie. naked palettes). I've purchased a few NYX glosses and Too Faced bronzer and I love them to death. This is also where I purchase pretty much ALL my neutrogena products because they carry everything from makeup removing wipes to eye cream to face wash. Prices are about $2-3 off retail which isn't too much but hey, it's better than paying full price at drugstores. Haven't had much luck with clothing since there just isn't anything that really catches my eye. The shoe section on the second floor seems to be the most popular area of the store, but it's really crowded and the aisles are tiny so I never spend more than 5 minutes there for a quick look. highly recommended! read more

This store reminded me of a Ross store . Very disorganized, a long line and really bad customer service. The girl in the dressing room was super unprofessional. She seemed overwhelmed and was rude when I asked her a question. She told me to "wait a minute" with an annoyed tone as she lifted her index finger for me to wait! She tried to fix it by saying "please" . The baby area was super disorganized and everything was everywhere. I had a shirt to returned that I received for my birthday with no receipt. The cashier gave me a hard time for not having the receipt . I told her it was a gift . She said " well for future reference you need to ask for a gift receipt". I told her that was tacky and I don't do that! Then again she said "I'm just saying for future reference". She didn't let it go. Anyway, I'll just go back to the Nordstrom Rack I always go to. read more

This place is heaven! It's not as big as the one in Chino Hills but a lot closer to where I live. The entire bottom floor is the womens department. Upstairs the men get a tiny corner to shop in. They always have great deals here. And I never leave empty handed! If you're a shop-a-holic like me, this place is worth a visit. read more

We were served by a woman named Melanie, she was so helpful and funny and calm even though the store was closing and it was banana sandwich, what a superstar! We love you Melanie (give her a raise) :) read more

Nordstrom Rack - Department Stores Near Me - Pasadena, California

Good selection but god forbid you need to return anything to this store. You can FORGET it. Got some shoes as a gift from my mom, tried to return them but was denied because I had no receipt. Since when can't you return a gift without a receipt? Unreal. They were none to nice about it either. I will NOT be returning to this rack. read more

Is a great place for shopping prices a good but they have really slow cashiers and customer service. The place is always busy and is very messy their is stuff everywhere. The shoe department the shoes are missing their is no complete pairs. Is really hard to find your size and it makes it difficult to shop. On the weekends the fitting rooms are ridiculous the line us really big . I recommend you go on a week day. read more

I love their free people section (there's five sections) other than that it's alright~

Good price and nice designer. Neat and organize. Easy to find what I need. Friendly staff.

Some great deals here. love the brands and the styles. the price is right. the customer service is great. I get in and out, have barely had to wait in line. Returns without issues. Plenty of sale items that are real deals to dig through. Very happy with this location. read more

When I first heard that there was going to be a Nordstrom Rack in Pasadena, I was ecstatic. I love Nordstrom but since I'm cheap I love the Nordstrom Rack a little bit more. I figure I don't need anymore clothes/shoes/accessories, but if it's cheap then why not! That's my rationalization for 95% of my purchases. Anywhoo, I love this Rack. It's always clean and organized. The cashiers are friendly, I can almost always find a good deal, and it's a 10-15 minute drive from my house. read more

Expensive cheap crap, but they always have size 14 in shoes and chanclas!

Hate this place because my wife always want to shop there. I did find a sweet Penguin t-shirt for like $12bucks!

The employee's attitude is so rude to customers. Especially the girl is called Kim, She has race discrimination against Asian people. When I asked for the new sunglass, she just pretend not to understand what I was saying. I repeat my words five times and spell the vocabularies to her, she just ignored me. She is so rude. I can communicate with the manager and other people in English normally. The girl called Kim just did not want to help me. So terrible !! read more

Though I said I wouldn't return, I HAD to bring back the shoes I bought when I experienced the worst customer service ever. Of course it was almost 8p and there were more than 11 people in line with only 2 people at the registers. Who on earth runs this place? Never again...and I'm telling everyone!! read more

Cool spot to shop. They could improve on the tidiness of the store. The racks aren't as appealing as they could be but, you can find a bargain or two. read more

Ok, Ok....a bit of redemption. Looks like they have really gotten their act together! Thankfully, they keep the store well stocked now. I still am not really happy with their dress racks. There is NO organization there, but their accessories and shoes have greatly improved. Best to get in before noon. That parking lot is just nuts! read more

I have wine taste on a beer budget. THEY HAVE EVERYTHING! From bare basics for my closet to the more pricey name brand... wahhh Coach sunglasses for 60 bucks! Mmmhmm... Fossil watches for 50 bucks... oh my word... Sperry Top Sider! 40 bucks! I think YES! Betsey Johnson Shorts... under 30 bucks... keep it COMING! 5 STARS! read more

By far this is one of the best Nordstrom Racks! They carry all the high end things and put on great sales! I def recommend this particular one! read more

Decided to stop by here with the GF, when traveleing through Pasadena. Its one of the nicer and more organized Racks that I've been to. They have the womens, and kids on the 1st floor and Mens and shoes on the Second. Overall nice set-up, although it can get crowded here on the weekends. read more

to say there is a lot of shoes here, is an under statement. some of them are hideous though , i have to admit. the clothes is pretty cheap, but obviously..there's a lot of digging to be done. it is fairly organized though, with sizes and brands etc. really friendly staff too :D definitely worth a try! read more

Great for trends at awesome prices! Everything is pretty up-to-date, better then like a TJ maxx or a Ross, plus great cosmetics and shoes!

I love this place to death!! They always have good deals and lots of varieties. Lots of handbags, wallets, and shoes. I even found a Chloe handbag for $949, and it was $2300!! The only downside is that they never have enough people at the registers. There's always a long line to check out. But I really recommend coming here for some serious deals !! read more

I came here only a few times with my sister because she likes shopping here. The women's clothing is on the 1st floor while the men's clothing, baby clothing and shoes share the 2nd floor so there isn't as much choices of men's clothing. Because most of their inventory are brand name items, it can still be pricey even after discounted. read more

I love the Rack. This location is fairly large, and two stories which I didn't even realize until I'd come a few times. Staff are knowledgeable and generally friendly. Great clearance sections. The only reason it isn't 5 stars is because you can buy clothes from most of the people and stations throughout the store, but you can only make returns at the front counter and it often has a 15-20 minute long line- like in the middle of the day, any day of the week. But if you never make returns, then this place would be a five out of five star for you. read more

I rarely ever write reviews and rarely shop at Nordstrom Rack and now I know why. Purchased about $800 worth of merchandise. Wanted to return one unused jacket worth about $250 but because it was the highest ticketed item there they refused it. Justin C helped us check out when I made the initial purchase. There was no tag and the label wasn't on there when we initially made the purchase and now they won't make the return. We asked to speak to Justin but they said that won't make a difference? The person at the checkout asked the manager (shorter lady forgot her name) to come down but she didn't do anything or offer any help just said no and walked away. What's the point for you to come down then? I shop a lot at Nordstrom and my girlfriend shops here a lot but we'll cancel the Nordstrom card and I won't need to go to either store anymore. No wonder Nordstrom's stock was down over 13%. It's not the same store anymore and the values have definitely changed. read more

great selection of clothing for great prices. two stories so its not all jammed all on one floor. well organized and friendly staff. only con is the long lines to check out. i think they need to do something else with having two children under 3years old. they get a little impatient. read more

Whenever I need some new boots or jeans I can always count on finding a pair at Nordstrom Rack. They always have my favorite designers and in my size!! My favorite is their shoe section upstairs. They have a whole aisle and a half dedicated to my size! Probably one of the few stores I can spend over an hour in. read more

Worst customer service ever!!!!! I tried doing price adjustments bought a shoe at the store. Same night saw it on Nordstrom rack website and it's $10 less than the store price. Came in to the store and won't do it for me because the cashier told me the shoe should be available online in order for them to do price adjustment. It's freaking same shoe!!!! According to her it's their policy which is bullshit! read more

I love Nordstoms Rack and this one is no exception. There customers service was good and they had many things stocked for the whole family that I was shopping for. The lines were long but that is expected during the holidays. But the great thing about this Nordatoms is that there are many other large store to choose from in this shopping mall read more

To say that I'm a Nordstrom Rack connoisseur and expert would be a gross understatement. This is in part due to my bargain-hunting prowess and in part because I get an adrenaline high knowing I paid a fraction of the cost for a quality item. I know the SF-Bay Area Nordstrom Racks like the back of my hand, but this was my first trek to a non-bay area Rack store... and it was AWESOME (in fact, far superior to the NR bay area stores). The Pasadena store is well organized and stocked full of nice labels. It's spacious and just plain delectable. Great deals with a good selection of sizes- a shopper's paradise for sure. Enjoy! read more

I'm still a window shopper at the rack. This only has a select few ideas worth buying. Limit ideas with okay deals. It's okay nothing to wow about. The service is not Nordstorm service, but pretty decent. read more

Came back and bought some shirts, the staff was very helpful and nice about my returns. They also got in some converse ankle crew socks for guys which were the most comfortable and thick crew I have ever had. My flat wide feet felt so pampered. So they may have missed the mark the last time, but this time it was better. read more

Extremely slow customer service. This store is always busy and always understaff. If your biz is that good, hire more people read more