The finance manager was extremely rude. I have never felt so disrespected at a business. I went in because I was told to bring in my offer and they would negotiate. Chris, the finance manager was extremely rude. Instead of simply saying, "sorry, we can't do this number" he basically said, "this is the number, take it or leave it" with a huge attitude. Horrible service. Go to a different Hyundai dealership. read more

Dan and everyone working there are awesome. We test drove different cars over two visits. Each time we showed up they treated us great. We went in there with a particular budget and they worked with is diligently to find an agreeable solution. read more

Randy Todd and North Fwy Hyundai gave me the best deal on a certified pre-owned vehicle that was practically new! Randy had the car out front waiting for me. He just handed me the keys and told me to take it for a drive. They have many more cars with eqaully great deals. I suggest everyone go see Randy Todd as soon as possible to get the great deals before they realize it's practically a steal. There was no haggle, no pressure, no bait and switch. The cars are priced to sell and everyone there is professional. I know where my next car will come from. read more

My husband and I have purchased two cars from here. We had a wonderful experience and will continue to give them our business. Jeff Bogle was the sales manager we had hewas kind and we didn't have to do the back and forth "haggle" that you have to do at most places. Once we were in finance the paperwork was explained thoroughly and frank made sure we were offered the warranties that suited us best. We have also been getting our oil changes and maintenance done here as well they offer loaners if you need work that will take a while so you won't have to waste the whole day waiting. I highly recommend this dealership they are friendly, knowledgable with their cars, and bonus have complementary soda, nachos, popcorn, and hotdogs! Will defiantly return for my next car. read more

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The sales guy was nice, only reason I gave 2 stars. The assistant manager didn't have the decency to say thank you when he got him, no wiggle room. Multiple glitches on their system with wrong stats. We were ready to buy. read more

Sales prep here almost get me buy a car been in one accident he keep telling me that the car is $2000 cheaper and less miles than the other car because it in there for a long time . After more than 30 mins negotiation he give me $50 discounts lol. Need to be careful when u buy car here read more

They are nice people but... I wouldn't expect ASE certified mechanics to go about solving an issue by throwing parts at it. And it is especially aggravating when some of those "immediate required repairs" Have no effect on the issue that the customer is having. Like let's say telling the customer their battery is bad because its not OEM. And the bad battery could cause computer issues (possibly) but the battery that is in the car exceeds OEM specs, and has been tested by 3 different battery retailers and checks out as GOOD. Those battery retailers want you to buy batteries and when they tell a customer you don't need to buy one the customer tends to belive them . Customer complains he has computer issues and they tell him he needs to replace the valve cover gasket. Customers told there's oil all over the engine compartment upon inspection the engine compartment is dry except the oil that is dripping off the air filter because it is an over oilled k&n air filter And that oil is isolated to one spot not interfering with the wiring harness that they claim is soaked in oil (its dry) . All the customer wanted was to have his ECM tested and instead walked away with a $3500 bill on a car that's worth $1500. And was told that they cannot test the ECM unless they were replaced everything that's on the required repair list. Instead of actually fixing the customer's issue which turned out to be a SIMPLE blown fuse for the ECM (I am actually ashamed I didn't figure it out but I'm also not an ASE certified mechanic) they offer to sell the customer parts after parts after parts. They have no interest in helping the customer out they only have interest in taking your money but it is a business so it shouldn't be too surprising. It's just kind of sad that ASE certified mechanics couldn't figure it out read more

The North Freeway hyundai staff were excellent. Why isn't there an option to select 6 stars? read more

North Freeway Hyundai - I would've never thought hyundai could sell me a car until I saw this one. I just had to have it. - Auto Repair Near Me - Spring, Texas

Service Department is the worst. Bought a 2021 top of the line Santa Fe Calligraphy three months ago that has had a rattle in the dash from day one and that developed an oil leak about a week ago. When I dropped the car off, I told the service tech that the rattle was intermittent and showed Vanessa precisely where the rattle was coming from. After my car had been in there four days, they still had not fixed the rattle, but worse yet said they wouldn't even attempt to fix the rattle since they couldn't duplicate it. This, despite the fact that I told them the rattle was intermittent and pointed out exactly where the rattle was coming from. The next morning I spoke to Brandon, the Service Manager, who assured me that he, or someone else, would call me back in a couple of hours. Nine hours later at 5PM, I still had not heard back from anyone. When I called back I got put on hold for ten minutes then transferred to a voicemail. Called back two more times and got hung up on as soon as someone picked up the phone. UPDATE: I texted Brandon around 5PM yesterday and he said his boss, Tim Shite, was supposed to call me yesterday. He didn't, of course, but Brandon said Tim would call me this morning. This morning Tim didn't call me as promised (big surprise), the original service tech called me and said they aren't going to fix the problem. So, I've got a brand new top of the line Santa Fe that's had a rattle in the dash from day one, they had the car for 5+ days and won't fix the problem unless they can duplicate it, despite the fact that I showed them precisely where the rattle is coming from. UPDATE 2: Tim Shite finally called me back, probably only because of the negative Google reviews, and he said they will not fix the rattle. He also said they will not perform any warranty work on my brand new car at their dealership in the future. I was dumbfounded. So, if you purchase a car from this dealership and get frustrated by their incompetence, apparently their solution is not to examine the roll their incompetence played in making you angry, their solution is to refuse to perform warranty service on your car. Keep this in mind if you ever think about buying a car from that dealership. UPDATE 3: Before heading down to pick up my car, I tried phoning the Service Department, because I needed to ask a question before making the hour long drive down to the dealership. The receptionist told me that Tim Shite had left (that was a lie BTW), so I asked to speak to Vanessa and got transferred to a voicemail. I called back and said I needed to talk to one of them before driving down there and, long story short, the receptionist told me they did not want to talk to me. Imagine a dealership having your brand new $45,000 car, refusing to fix a problem and then the receptionist telling you that the Service Department will not take your call. These people are not only incompetent, they are unbelievably unprofessional. I told the receptionist that I needed to talk to one of them before I left and that I would continue to phone back until they took my call, but every time I called the receptionist either put me on hold or just hung up on me. After hitting redial 40 times, I realized it was a losing battle, so I shot an email to the owner of the dealership and told him that I will be filing a complaint with the Texas Attorney General's office. Almost immediately, Tim Shite called me back. He didn't call to find out what I needed, he called to tell me that he had phoned the police and that I would be charged with criminal trespass if I tried to pick up my car. These people provoked me to anger with their incompetence and then had the gall to falsely accuse me of threatening them. Fortunately I have recordings of every call I made to them, so I can easily prove that I never made any kind of threats. Needless to say, I will also be contacting an attorney. If this is the kind of customer service you want when you buy a $45,000 car, then shop at this dealership; however, this is the last Hyundai I will ever buy. read more

Just purchased a 2015 Tucson. Love it! Had a great experience with "Red" as he explained everything, showed patience during the price negotiation, and found the perfect vehicle for me. I would highly recommend this dealership to anyone of my Friends or family. Professional and courteous staff. I had a wonderful experience. read more

North Freeway Hyundai - Her name is Pearl - Auto Repair Near Me - Spring, Texas

I've returned for the 3rd time in 6 years and bought my 3rd Genesis:). I've worked w/ Sales Mgr: Chris Thomas and Howard in finance and couldn't have had a better experience each time. Mark Statler/ sales has great patience as well and they will all go the extra mile to take care of u!!! If you are looking for friendly staff, helpful and knowledgeable, these are the guys to see!! You won't be disappointed with a Hyundai!!! I used to be a status girl, but by far Hyundai has come a very long way and only continues to out do the competition!!! read more

North Freeway Hyundai - 2016 Hyundai Genesis!!! it!!! - Auto Repair Near Me - Spring, Texas

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My wife and I stopped in on Thursday, February 5th to test drive a pre-owned 2012 Sienna Ltd AWD. Our Salesman Darryn Bolden had been in touch with me the day before to make sure he was ready for us that morning. When he arrived he had the vehicle ready for us to take it out on the road. He was very courteous and let us do our test drive without any pressure. The wife liked the vehicle and wanted me to start the negotiation process. After pointing out some of the issues I had which included no second 'smart' key [~$450], not installing proper run flat tires [~$500] (since AWD models do not have a spare), and windshield trim not properly secured, I had my price I wanted to pay which was just under $30k provided they furnish a second 'smart' key. My price was based on an average value from KBB, Edmunds, Cargurus.com, and BlackBook. Granted this dealership has one of the highest Dealer Doc Fees of $195 which you have to consider as well. Anyway, his final price was $29.9+++ without the 'smart' key. Deal was a no go. Fast forward a week and the same van is now listed at $29,988 down from $34,988. So I did what most people interested in a vehicle would do call Darryn back. This time I present my offer of $29k flat and include the second 'smart' key and I would drive the car away that same day. His response was, "For $29,988 if you want it we can deal!" Needless, to say he was not willing to sell the vehicle to me. At the end of that day, I need to make sure the wife and kids are happy. Happy family = happy Daddy! So after browsing the reviews looking for the "Salesman of the Year", I was able to locate Chris Garcia. I left Chris a VM that very same day and give him my offer on the van. 15-mins later I was on the phone and he presented my number to his manager Chris. Unfortunately, Chris' manager would not accept my offer....however, literally 2-mins later I get a call from Chris and we met in the middle and I got the van my family wanted. Moral of the story be persistent and/or have Chris Garcia come to bat for you! Chris was very personable and made sure that I didn't leave that dealership with a bad experience. He did what every salesman should do and that's to work the deal so that both parties come out winning. Props to Chris Garcia for making the deal happen. Thanks for the stuff animals, the kids won;t let them out of their sites. ;-) Good luck and I will work on my referrals. I needed to add that this dealership is in a brand new location, brand new building, and looks amazing. It even has a cappuccino machine, refrigerated water, and the new Coke Machine that has 100's of flavors. Very clean and friendly staff to talk to while waiting on the finance guy. Extremely nice facility! read more

Great salesman terrific prices nice atmosphere great car prices And would do it again!! Salesman Noel was great read more

I just bought my third Sonata from North Freeway Hyundai and still own all three. You get so much for your money from these cars and North Freeway Hyundai has always treated me well in sales and service. Sales Manager, Randy Todd was responsible for our last purchase and knew more about his cars than any purchase I have made in the last 20 years. Combined with a no-pressure approach, we will definitely ask for Randy when we need to make our next purchase. read more

I really wish I would have read the recent reviews before purchasing from this lot. I am happy with my vehicle but very disappointed with the service from this dealership and the lack of customer service. I came in on a Friday evening looking to possibly purchase a new vehicle and fell in love with the sonata. When it was time to go over payments, I was only shown the total finance cost by my salesman Gerson. Gerson also stated you get included paint coverage, bumper to bumper for 10 years, towing etc. Being new to the process I thought it was an incentive or additional warranty you receive from purchasing the vehicle. Time to sign the paperwork, when it came to financing Wes only provided me details with gap insurance and when we went through the paperwork, he did not show any brochures or explain anything at all. Just to sign sign sign. As another review stated he would say " click in the colored boxes, he also zoomed in on the screens where you could not see prices of coverages". Only the portion to sign the warranty. It was not until a day later that I was very skeptical of the overall price of the vehicle and started to complete research that I noticed 5 different warranties/coverages were added on. In order to even understand what these coverages where I had to google and research myself. Not one time did anyone explain these coverages or provide me with the option to opt-in or opt-out. I then visited the location and asked to speak with the Manager, who is Chris. Chris was VERY rude and stood firm on the fact that the numbers were presented to me and I wasn't being taken advantage of and that only 3 coverages out of 5 could be canceled. Chris defense was " well you signed it". As if it's okay to add coverages without someone's consent. He constantly told me I wasn't being taken advantage of and that I needed to stop talking and let him talk. I guess not asking someone if they would like the coverage or not, just adding on 5k worth of items and having them sign for it isn't being taken advantage of. He treated me as if I was very uneducated or "dumb". Needless to say, after all this, Tony rectified the situation and EXPLAINED EVERY CHARGE, PIECE OF PAPERWORK ALONG WITH BROCHURES, as it should have been done from the beginning. Overall, I love my vehicle but I would suggest staying away from NorthFreeway Hyundai. This process has taught me a valuable lesson, read every single little inch of paperwork. I was in management and sales for years and it's no way I would speak to a customer the way Chris spoke to me nor would I try to get over on a female as Wes and Gerson did. If you do happen to do business with them read everything and DO NOT TRUST GERSON, WES OR CHRIS! I would suggest working with Tony! read more

Excellent customer service from start to finish while purchasing our new 2018 Santa Fe (our third). We bought two Santa Fe's previously from this dealer since 2003. Especially appreciated the warranty and extremely prompt road assistance when needed a few times in those 16 years. We were a bit apprehensive about the technology in the new models but after a tutorial from our salesperson and an IT tech, we feel confident we'll learn how to use navigation, Bluetooth, and the radio . read more

After many years (yes, years) of research and contemplating upgrading to an SUV, my husband and I finally purchased a 2017 Hyundai Tucson Limited from North Freeway Hyundai. We had a very specific list of requirements for our vehicle and I had a bottom line price in mind. I wanted to be that person that gets an exceptional price on TrueCar.com, and I succeeded! I sent a detailed email with my list of features and our budget to six Houston area Hyundai dealers. This email was not just a test of whether the dealer had the car I wanted at a price I wanted, but also a test of whether they would honor my request for transparency up front. Kerry Smith (KSmith@NFHyundai.com) from North Freeway responded with two options for our vehicle and pricing for both. When we arrived to test drive the vehicle it was ready out front for us. Kerry was available to answer all of our questions but didn't linger needlessly as we explored the vehicle, and he even suggested we test drive the car on our own. He honed in on what we were interested in about the vehicle (tech features, safety, warranties) and didn't bother wasting our time on things we didn't care about (engine, technical specs, dealer add-ons). While we were test driving, he appraised our trade in and offered a surprisingly fair price. Before we left that evening, we did talk pricing, and we were about $500 off from my desired price point, but I knew we could make a deal when I returned with a check in hand. Sure enough, we return the next day and I show a competitor's price on an identical vehicle, and Kerry matched it! Overall, Kerry was friendly (but not overbearing) and respected my requests for transparency and efficiency in making a deal. We had to wait about an hour to get in with financing, but the VIP room we were shown to was comfortable with a big screen TV and free sodas, coffee and water. Overall, I thought the entire dealership was clean and nicely updated and all the staff were all consistently cheerful. The financing advisor -- Larry -- was knowledgable, prepared, and efficient as can be when signing so many documents. BONUS POINTS: We brought our well-behaved beagle both times we visited the dealership because I can't bear leaving her in the evenings after working all day, and everyone at the dealership was so nice about her being with us. If you're considering a Hyundai purchase, I would absolutely recommend sending an inquiry to Kerry at North Freeway to see if you can make a great deal! read more

Jean "JB" and Wes Downey really made our experience great and because of them and their help we left with the car same day. Will definitely recommend! read more

Came in to fix a problem that appear a second time in my 15' Sonata knowing that I would most likely have to take a rental since the last time it took two days to fix Get a call that the technician working on my car damage a part on my car and the part is in back order. It takes two weeks for the part to arrived and I'm guessing a week to installed. I would expect to receive updates on the status from them but no at the end I have to call them to get the updates. They will most likely not provided timely updates unless u call them. Also the manager put me on speakerphone without my knowledge which I saw as very rude. This was my third and last Hyundai. At the end I decided to just trade in my yet unfinished car for its value which is only half of what I bought it for bought for 31k and sold for 16k after only two years and only 13k 2015 Sonata 2.0 Limited so just know that all those fancy expensive options don't mean nothing when u decide to trade it in u be losing a lot of money like I did . read more

My buying experiance was fantastic,Howard Bass is the best salesperson very knowledgeable and got a great deal to boot.the new facility is absolutely beautiful and service dept.is state of the art .A+ North freeway Hyundai read more

Since purchasing my 2013 Sonata I have been very pleased with its performance, comfort, and equipment package. Service went from ok to great with the addition of Mary. She is very personable, efficient and stays on top of things till the car is returned in a timely manor. read more

I purchased a brand new Santa Fe (2017). The Apple CarPlay never worked as it would not read back messages. I took it back several times and they kept saying there was nothing wrong with it but would not get in the car and go anywhere with me to show that it didn't work. They tried telling me it was my Apple phone. I explained that I had A job traveling five days a week and was in a different rental car every week of the year many times two different cars and never had a problem. I finally wrote a letter to the owner but all he did was hand it over to the service manager and then he called and reamed me out telling me it was my problem not his. Also I took my car in there for the first 5000 mile oil change and they told me I needed alignment! I told him I just bought the car. The service writer said that Houston has bad roads. Needless to say I was having a fit because I've always put well over 200,000 miles on cars because I take great care of them. Finally the Mechanic came out and said I did not need alignment that the slight degree that it was off was perfectly acceptable. Five years later when I took the car in for recall I knew before I got there they were going to try to find something else and what did they do... " your car needs Alignment". I asked how they determined that because I never saw it anywhere but on the rack where they were doing the recall work and the only response was... well we see that you haven't been in here for a long time. There is a reason for that. Had it not been for recall work I would never have set foot there again. read more

Sucks big time,don't go here.i recently purchased Hyundai and have had problems ever since.

Excellent customer service. Professional attitude. Great attention to customer satisfaction. I would highly recommend this dealership. read more

I have had horrible customer service at North Freeway Hyundai. When the car was less than two years old, with only 10,500 miles on it, the vehicle completely died while we were in Houston. Came to a dead stop and had to be pushed off the road. We had it towed to North Freeway Hyundai. They said it was a due to a a bad connection from the power circuit that had not been installed properly at the factory also the small battery was dead and replaced it, "with a new battery", according to them. 2 months later we could not open the car doors or start the car. I originally thought it was the fobs. I replaced the batteries in the fobs $3.99, inadvertently breaking one of the fobs. A tow truck came to tow the car into the dealership but discovered that the supposedly new car battery was not new and just an old out of date shop battery instead. The tow truck driver jumped the car and I drove it into the dealership. The service department replaced the car battery and I ordered a new fob. I received a phone call saying my fob was in so drove to the dealership only to find out they had given my fob to someone else. I drove down a third time paid $280.27 for the fob $72.50 for labor $21.17 MISC. charges and $24.87 sales tax for a total of $398.81 the new fob had been placed in my car and when I got home I discovered there was no key in it so I had to drive down a fourth time to get the key. This is the third and last Hyundai we will buy from this dealer. read more

I love this car dealership! I have had cars from Lexus, Land Rover, Jeep and Nissan in the last ten years. I would say that this service departments customer service is the best out of all of these! Even the luxury brands need lessons from North Freeway Hyundai. You pull in and there is always someone there with a friendly smile that greets you professionally and happy to see you. The waiting area is very nice and has an assortment of beverages from water to that Coke machines with all the flavors. I also know I can go there and trust the people that work there which is the most important because of the issues I have had in the past. I highly recommend them not just to buy your car but to upkeep it and service it there. read more

Excellent experience. Yes. Helped a friend buy a car and these were the nicest, most helpful and no B.S. guys around. I also bought my 1st Hyundai from them years and years ago. My current Hyundai comes from their sister location in Humble. I trust these guys and I will always by my Hyundai cars from them. read more

I went to a few car dealerships. The guys next door (Fred Haas Toyota) were an absolute waste of time, the stuck up sales staff was terrible and the sales manager Reza was a total CAR SALESMAN (the kind that you don't want to talk to). I was looking for an everyday driver car for work, and Chris Westfall over at North Freeway Hyundai started the deal with me and stayed with me the entire time until I got my car (which extended well after they closed, we left the dealership at 1130pm. All of my needs and wants were addressed. I got a badass car (2016 Hyundai Azera) for literally $9000 less than what the competition was over at Fred Haas...and even then I got the better car. The sales team is knowledgeable and management is willing to work with your needs. Financing was painless and the drive out was satisfying! If anyone is looking to get a car, used or new, they need to DEFINITELY visit Chris Westfall over at North Freeway Hyundai!!! read more

I was very pleased with the service I received at N. Freeway Hyundai. Scheduling an appointment online was fast and easy; I was met as soon as I pulled up in the service area, and they paid for an Uber to take me back to work. James Thompson was very helpful and answered many questions I had about preventative maintenance. After paying for a service last year that is now under recall, James explained what I need to do to get reimbursed for the service cost, which was a pleasant surprise. I'll keep coming back as long as I feel I'm being taken care of. read more

I have bought atleast 6 Hyundais from north freeway Hyundai and humble Hyundai, (both are owned by the same person) in 5 years. PRETTY DAMN LOYAL!!!!! When I bought my last Hyundai Santa Fe from north freeway Hyundai I paid a lot of extra money to get the bumper to bumper 100,000 mile warranty. The premium warranty which they did not ask me or tell me that there were different levels. I will never ever buy a Hyundai from North freeway Hyundai again. I am having a mechanical issue with my Santa Fe, And I took the car in to have it checked out. When I arrived for my appointment they told me I would have to pay $101.00 diagnostic charge. I bought there premium extended warranty for hundreds of dollars, why in the hell do I have to pay for a diagnostic charge!!!!!!! I am also having AC problems which I took in 3 times and it was never fixed. Needless to say, I will never buy from this company again or take one of my vehicles to them to work on!!!!!! @$#% read more

Randy Todd took great care of me, was very responsive to questions and emails. When I went to the dealership he had me in and out in 30 minutes with exactly what I wanted. Would recommend him to everyone. read more

Kerry is awesome. I saw the vehicle I wanted online and sent a message to the dealership. Within minutes Kerry followed up with both and email and phone call. He met me the next day with warm handshake and smile. There were a few minor issues with the vehicle which And although the vehicle was not new, the dealership agreed to fix them. The repairs did not take long and I was able to take delivery of the vehicle this weekend. My mom is delighted, early Mothers Day gift. read more

Would give 0 stars if possible - DO NOT GO HERE STAY AWAY My daughter in law just took her car into North Freeway Hyundai to have it serviced for a screeching noise. The Mechanic, Luis "Hollywood", gave her a call said he heard nothing and she needed to come down. She asked him to please dive it on the freeway, as it makes the noise once you hit 30 mph. He again said he did, no noise and come down. When my son took her down there (she needed a ride of course as Hyundai had her car), this "Hollywood" said "What did you bring him for, moral support"? That is completely and TOTALLY uncalled for. Then he drove with her, and sure enough at 30 mph it started. He said, "Oh that noise, I did not roll the windows down before". Told her without even looking at anything or checking that is was because she needs to use premium gas. She has had the car for 2 years and NOW it's bad gas, but only at 30 mph or above? He did not even look or inspect anything, and sent her away. Said to come back after she tried expensive gas and he will check it if it still makes noise. How about DOING YOUR JOB and checking it NOW?? I will be calling his manager as well as taking it to another dealership. VERY BAD CUSTOMER SERVICE and he is a supervisor? They need to re evaluate their staff. - UPDATE - I called and left a voicemail for the Manager - and now 3 days later, no call back yet. UNBELIEVABLE ALL AROUND read more

I would like to tell you about the worst customer experience I had with one of your dealers in Houston : North Freeway Hyundai. Last week we contacted the above dealer in Houston, from our home in San Antonio, Texas hoping to find and purchase a 2011 Black Hyundai Elantra. After confirming that they had just received a black Elantra, I worked over the next few days to provide all the information needed for the credit application process, to get a pre approval before driving to Houston. While collecting the information, I was asked by the sales agent at this location (Rose Marie) to organize my information and provide specific details exactly as she directed me. After doing so, I was told that I had been approved, so all I had to do was drive to Houston to finalize the paper work in person and pick up the car. Once, we arrived and after waiting almost an hour, we were told that we had been declined because of specific information, that I provided that was put together exactly as I was directed to do. After, I was told this, I was very angry because I had been told I was already approved and that the only thing to be determined was my exact interest rate and final payment amount. Therefore, I asked to speak to the finance manager who reluctantly came in, to explain what happened as quickly as possible and agreed that if I had provided our information in a different format we would have been approved. However, as I asked more questions, he started to get rude and Rose Marie pulled the quick reference guide booklet out of my wife's hands, as if we were going to take it with us. I left the dealership so disillusioned and angry for how I was treated and the fact that that day we drove a total of 7 hours, only to return with no car. Later on that same evening, I called the Sales Manager at North Freeway Hyundai, who was just as apathetic about the whole incident and did not offer any help to resolve the matter or at least offer to pay my gas expenses given that they had given me very bad advice. To prove how bad North Freeway Hyundai in Houston is and how they completely gave us bad advice, the next day, we went to World Car Hyundai in San Antonio to purchase a 2011 Desert Bronze Elantra and were approved right away, with a much lower interest rate and monthly payment than North Freeway Hyundai had first offered. As a matter of fact, our customer service experience with World Car Hyundai in San Antonio was so painless and effortless that I could not believe the contrast from the day before. Stay away from this dealership. read more

I took my car to the service center to have it repaired. I was told that they would call me to let me know what was going on. I had to call multiple times to get a status and every time I called I was told "let me check with the service technician" and I'll call you back and never received a call back. I had to keep calling back and never getting an answer. I've always trusted my car at other Hyundai dealerships but this one is ridiculous. My rental car is due back tomorrow and I still don't know when my car will be ready. read more

Slimy. Stay away from this dealer. They will try to add ridiculous documentation fees after the deal was already negotiated. You will have to fight to get them removed. Really shady business tactics. Purchased a used car. Everything seemed fine. Got home and realized that night that the tail lights weren't working. Called the next day and was told the car was sold as is. We would have to pay to get it fixed. I am amazed that a dealer would treat their customers like that. I guess good for them that they got one over on me. My stupidity for trusting that the car was checked out and in good shape. My stupidity for not getting another mechanic to check the car. They lost a customer and I am sure many others by their slimy tactics. read more

$121.00 to look at my vehicle? My 2011 Hyundai Accent which I bought from Hyundai! Many places charge $50 or less if not free. Talk about customer loyalty! For $121.00 they better be taking a good look! Taking my car apart piece by piece and putting it back together. I always ask myself why don't I go to North Freeway Hyundai more often, until I go to North Freeway Hyundai and then I'm like oh that's right that's why...would not recommend this place for anybody unless it your last/only option. read more

I made an appointment for 7am. The person the appointment was with was not there. My car doesn't get seen til 720. A routine oil change turns out to be 110 bucks cause I "need" a new cabin filter. Then there is no cashier til 8. So you have to go to the front. Then the carwash is "frozen". The manager can apologize as much as he wants. That doesn't do anything for me. Get your customer service together, and run a more efficient operation. Hopefully the place in Conroe is better. read more

Horrible customer service and just flat out ridiculously obnoxious and cocky salesmen who all take a smoke break together

My wife and I recently purchased a new 2012 Hyundai Elantra from this dealership. The sales staff here is extremely friendly and helpful. I worked with Patrick Arvie during our sales process and he was terrific. He never pressured us or tried to push us in any way. We stopped by previous to purchasing the car just to look at the Hyundai and he gave us a test drive and never tried pushing us to buy. We told him we were going to compare the Hyundai to some other similar vehicles and just wanted to look at and drive one. No worries as we were shown a vehicle and were driving it within 10 minutes of arriving. We returned a few weeks later after comparing other vehicles and really like the Elantra. Patrick and the staff at North Freeway Hyundai were very professional and nice to deal with. I recommend them to anyone looking for a new or used vehicle. read more